Customer Reviews for AMG Fleet Services
(U-Haul Neighborhood Dealer)

679 reviews

907 Richmond Ave   Staunton, VA 24401

(540) 416-0861

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/30/2024: 8:00 am - 12:00 pm
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(540) 416-0861

907 Richmond Ave
Staunton, VA 24401

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/30/2024: 8:00 am - 12:00 pm
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jon and his team did an excellent job very professional and friendly.

Chris Tacy 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

Customer did not leave a comment.

Derell Adams 
Rating:
5.0

So much easier and cheaper than expected.

Matthew Hahn 
Rating:
5.0

Nice place to rent from. Super friendly, place was clean, smelled good and easy to get in and out of with a trailer. Thanks again!

ira jeffers 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

Customer did not leave a comment.

Vickie Green 
Rating:
5.0

I can't think of anything

Anthony Sclafani 
Rating:
5.0

Customer did not leave a comment.

Ronald White 
Rating:
5.0

Very quick, knowledgeable service. Great place to drop an auto transport and truck.

Ronald White 
Rating:
5.0

It's obvious that employees of this company care about doing things correctly. Excellent job!

DAVID MORANI 
Rating:
5.0

The staff was extremely friendly and helpful. Would not have changed a thing.

richard Troup 
Rating:
5.0

No improvements needed. Awesome service, staff was excellent, easy to work with. Had a great experience

Christina Kellington 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

This location went the extra mile for us and made our move so much easier.

Nina Foxenberg 
Rating:
5.0

Customer did not leave a comment.

April Rivera 
Rating:
4.0

Customer did not leave a comment.

Matthew Getsey 
Rating:
5.0

My experience was great and I would recommend AMG Fleet Services for anyone in the Staunton area looking for U-Haul rental equipment. The location is not in plain sight, but it's easy to find. If you exit off I-81 onto 250 (Richmond Ave) heading into Staunton, travel ~ 2 miles. When you pass Martin's Grocery and McDonough Toyota (on the right side of the road) look for a small standing U-Haul sign (also on the right side of the road) and turn into the parking lot. You will see the AMG / U-Haul dealer at the back of the parking lot. Staff was friendly and dedicated, and made renting and returning my rental truck a great experience! Thanks!

MARK HERNDON 
Rating:
5.0

Amazing people to rent a U-Haul from. I will definitely use this place again!

Jeffrey Wilt 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
4.0

It was a bit difficult to find. They need a good sign!

Marie Thomas 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
3.0

Outrageous prices for a 3 hr rental. Y’all should not advertise rent for 19.95 when going to be a hundred for something that little

Latavis Royal 
Rating:
5.0

Customer did not leave a comment.

thomas stutchamn 
Rating:
2.0

Post info next to drop box on what to do if you don't have the Uhaul app on your smartphone or can''t check out via your smartphone. (I was able to check out using my smartphone, but another gentleman couldn't get the app on his phone & he couldn't reach his wife who was the renter. The location was effectively unmanned, so he didn't know quite what to do to check out.)

Alan McRae 
Rating:
4.0

I was charged for a service that I did not select, but I was also transferred here from a different U-Haul location that did not have my equipment, so something may have been lost in the transfer. Other than that, everything was perfect.

Aaron Baillargeon 
Rating:
5.0

Clean truck, good customer service…great job!! Shout out to John and Scott

JOHN FORNEY 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

Maybe instead of holding someone’s entire account for a $90 U-Haul there would be a way to only hold the amount required to cover what you purchase. Also the held funds (imo) should be released upon returning the U-Haul. Days later charge is still pending for WELL over what I should be charged.

Zachary Ralston 
Rating:
5.0

Customer did not leave a comment.

Richard Grendahl 
Rating:
3.0

Office was open but no one was there. I did not see a drop box for the keys. I left them on the desk.

INDIA watkins 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
3.0

Customer did not leave a comment.

Ayanna Hall 
Rating:
4.0

This was the first time we had used your company and this particular location. We just weren’t sure where we could leave our vehicle. Everything else moved just like clockwork. Your people were pleasant, knowledgeable and easy to talk to. I wouldn’t hesitate to use your company again if I needed to move. Thank you very much for making an easier job out of one that’s usually a total calamity!!

maryjane Bolin 
Rating:
5.0

I had trouble with the website putting the correct mileage in because the decimal would not go in the right place, so I could not finish the online portion.

Luke Haynes 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERALLEN WINN 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

Customer did not leave a comment.

Janet Beebe 
Rating:
5.0

OReally outstanding customer service at this location!!!

Kevin Gallimore 
Rating:
5.0

Very personable staff!

Joseph Herget Jr 
Rating:
5.0

Customer did not leave a comment.

JON FREEMAN 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
4.0

Customer did not leave a comment.

Steven Gardner 
Rating:
5.0

The process was seamless. Keep doing what you do. Fast and easy pickup and return of the rental.

todd arbogast 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

Customer did not leave a comment.

Megan Moore 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
4.0

Customer did not leave a comment.

Michael Backovski 
Rating:
5.0

Scott the owner is alway accommodating even at the last minute and John his assistant will go above and beyond to help you! I rent either a 15ft truck or a trailer (they even installed a uhaul hitch to my SUV) 6-8 a times a year and would go no where else!

Mark Reed 
Rating:
3.0

Not sure what happened and I didn't bother causing a stink. Wasn't pleased with the condition of the van with the rear doors being hit from a previous rental. They wouldn't shut right and it made me very uncomfortable. Wasn't sure if the vehicle should of even been out on the road. I was expecting a newer van as pictured when I rented the vehicle.

Karen Britton 
Rating:
5.0

Customer did not leave a comment.

CECELIAE AGUIRRE 
Rating:
4.0

Wish the windshield was clean, that there was washer fluid available, and in general, wished that the truck cab interior was wiped so as to be cleaner.

Robert Stuart 
Rating:
4.0

Customer did not leave a comment.

Richard Norman 
Rating:
5.0

Customer did not leave a comment.

Traci Wile 
Rating:
4.0

Very friendly staff. Return was quick and easy. 👍🏻

Wendelyn Turley 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

Customer did not leave a comment.

Mandy Bohn 
Rating:
5.0

Customer did not leave a comment.

SANDRAALICE Cote 
Rating:
4.0

Customer did not leave a comment.

Lee Obluck 
Rating:
5.0

Everyone is super nice and helpful!

Camille Davila 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

Customer did not leave a comment.

Wayne Williams 
Rating:
5.0

Customer did not leave a comment.

Michael Young II 
Rating:
5.0

At the end of a long run with a big truck, it's a relief to pull into a generously laid out return lot. When the on site folks are helpful in taking the vehicle, that's a really big help. No muss, no fuss, and a welcoming smile. Very appreciated!

Hans Nollert 
Rating:
5.0

Customer did not leave a comment.

Lois Curry-Catanese 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

The folks here were very friendly. It was a very easy experience. The truck we were supposed to have was not returned on time, but the folks here got us into another truck quickly & on my way. Very accommodating & a pleasant experience. Thank you AMG Fleet!!

DONNIE BROOKS 
Rating:
5.0

Customer did not leave a comment.

Justin McBride 
Rating:
5.0

AMAIZING customer service.

Thomas Sheffey 
Rating:
3.0

Customer did not leave a comment.

Darrell Shipp 
Rating:
5.0

Where I got the truck from was amazing polite all employees. He checked on me to make sure my trip went well I wish I could remember his name absolutely💯 above excellent service

rebecca kennell 
Rating:
5.0

Great service! Fast & efficient!

Ellen Boden Boden 
Rating:
5.0

Always a great experience. Quick to get you checked in and on your way. Friendly and helpful. Prefer using this location over others we’ve tried.

Kathy Zentz 
Rating:
4.0

Customer did not leave a comment.

Angela Lehman 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

These guys made the entire experience really easy.

David Sherman 
Rating:
5.0

The staff were very helpful and courteous, I was impressed with their professional help!

Marlon Carr 
Rating:
5.0

Great deal. No blankets available

John Sprawl 
Rating:
5.0

Everything was excellent

Mark Wagner 
Rating:
5.0

Customer did not leave a comment.

David Shifflett 
Rating:
5.0

They are also excellent at making the rental and return process very simple.

Ricky Cain 
Rating:
5.0

Customer did not leave a comment.

Terry Herr 
Rating:
5.0

Customer did not leave a comment.

Chris Duncan 
Rating:
5.0

Customer did not leave a comment.

Melissa McAllister 
Rating:
5.0

Customer did not leave a comment.

Brittney Ball 
Rating:
5.0

Great Service

Dustin Alexander 
Rating:
5.0

Rent here before and they knew me by name and even made a way for us to get the uhaul on the day we requested.

Laura Hawkins 
Rating:
3.0

The main drawback of this location is that it is hard to find because it’s not visible from the street and the signage is small. The office didn’t answer when I called the morning of drop off and no one was at the desk when I walked in. Otherwise this location served its purpose in the end.

Jean Weigl 
Rating:
5.0

I have nothing but positive experience working with U-Haul agents when I returned the truck, first time in Staunton and second time in Dover, DE. I had to swap truck due to brake line leakage. The U-Haul mobile application need to be updated to work better in this scenario.

Paul Pryor 
Rating:
5.0

Fast and friendly service. Thanks!

Lance Crowley 
Rating:
5.0

These are good people to work with.

Bruce Thompson 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

Customer did not leave a comment.

Clifford Geedy 
Rating:
5.0

Customer did not leave a comment.

Bruce Frank 
Rating:
5.0

Nothing. The staff are all very professional, very kind, courteous and efficient.

Michael Sorge 
Rating:
5.0

Customer did not leave a comment.

Scott Stedry 
Rating:
4.0

Some supplies were not available at pick up, even though I reserved them three weeks earlier. The associate was kind enough to call a neighboring U-Haul vendor and we picked up the equipment there. But rented the truck AMG

David Scott Cracas 
Rating:
5.0

Customer did not leave a comment.

Ayden Wainwright 
Rating:
5.0

Customer did not leave a comment.

Robert Woodman 
Rating:
4.0

rental was great. no concerns or complaints.

John Pope 
No reviews have been submitted for this location.

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