The inside of the truck was pretty dusty/dirty. I had to sweep it before I used it. also, I requested (and was charged for) a furniture dolly, but received an appliance dolly which could not be used. No clear signage as to where the entrance was. I likely would not use this location again.
Shivan G
Customer Reviews for Agincourt Moving Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
Aravinth SThe yard looks like someone took over a junk yard and turned it in to a uhaul location. There is a garage on premises that looks like its going to fall over. The car transport trailer ratchets for the straps were so frozen with rust that I had to lube it myself because there were not functional until I serviced them.
jovan nThe service was amazing and wonderful. The guy who works there who has good customer service and care. Good place to rent a truck
Sisirakumar RNaren
Narenthiran PMuhammad Ovesh and Huzefa are awesome 👌
MUHAMMAD AGood
Gurjashan SI was charged extra for insurance when I told the cashier like 10 times I did not want it. I was only renting a trailer for 3hrs
Davika PNice people working especially Mohammed is so good, he makes things very easy and convenient
RAJAVEL SOn two occasions, I rented a U-Haul truck from this location and was overcharged for mileage. Additionally, both times, the fuel level indicated was lower than what was documented on my rental agreement. It appears that this location is overcharging customers, dont trust the staf of thie location .
Hossein MMohammad was very helpfull and kind. Will be back to this location again!
ifran kGood customer service
Norberto DExcellent service
Robert WSetup the key drop up box anytime thank you
Partheepan YPerson at the front desk was very nice and efficient, helped in getting set up.
Danish MGood customer service
Rajavel SNot much..keep doing good work, thanks
Smutny MNothing was set up correctly and was given bad info from the person who called to confirm so spent 2 hours in parking lot with various agents waiting until someone could help me. It delayed my move and plans.
Jaclyn BVery helpful attendant
Nick ROrdered dolly and it did was not available to me, then to add insult to injury I was charged for it and couldn’t get a printed paper receipt.
Sean DSo friendly and knowledgeable. Lovely location. Can’t complain at all.
KAIHUNGRICKY KI changed my order from 2665 Eglington East (Nirma Silk store) and want to complain about the rude guy at that store. He was utterly rude and spoke as if I owed him money and favors. Although I reserved with him, I walked out due to his attitude and will never ever visit his store nor recommend to anyone. On the other hand, the guy at Agincourt was courteous, brief and helpful. Although this location is 10 Km far, I would rather see him than the Nirma Silk which is 1 Km from my house. Hope you take action against the 2665 Eglington store.
AROON GGreat customer support!
Eugene PI did not book for cdw , with out my knowledge the location incharge added cdw insurance on my booking.. and uhaul despite dispute have not actioned on same.
Narendra BPlease improve your ux/ui experience. The app and the website is not user friendly at all. Can’t even find where the past orders are and how to get the receipts. That’s just very bad design. I love the customer care though. Very helpful and super friendly.
Antony KExcellent service
INDRAJITH TThe agent was prompt to my call and answered all my questions. He was courteous and flexible throughout the transaction. I enjoyed the service.
Daniel SI didn't have a key for the uhaul lock on the truck. Is this a separate charge now?
Aaron MI have compared to nearby location service providers before making a decision to rent with Agincourt moving supplies. Best service provided and we are very happy as there are no other charges as explained before itself. I prefer to choose this in future as well.
HARIBABU MGreat place for truck rentals. Excellent customer service. Great support from owner and his staff.
SIVANESAN KCheck in Office was very difficult to locate as it was within part of a person residence. Staff seemed confused and inexperienced in connecting the trailer to the vehicle. After several attempts to provide suggestions and assistance (over 20 minutes?), he finally listened, and I was on my way. Equipment I rented functioned well throughout. Check out was easy but appeared unrecorded and/or undocumented when I returned the equipment. .I took many pictures to prove I had returned item in good condition and on time. It all worked out in the end, so I was ultimately happy with the final result. I would be ok to rent here again, but unlikely to be my first choice.
Scott GCustomer service was excellent. Mr Avesh is a very friendly and knowledgeable.
imran aWe didn't get a chance to select the vehicle in our own choice from the same type vehicle. I think that may be given as a preference to the next customer.
Stephen SYou guys are great
Kundan SThere should be more than one attendant working at this location. It’s too busy for one person to handle.
APRIL BCant think of any improovements. I was treated well., the operator was respectful and professional. Excellent service.
JOE DOh they’re the best. It takes one second to finish all the process of getting what you need. Thanks a lot guys for your service
Cedrick NSupply a lock for the back door on the truck. Was not notified that it was not in working condition.
Nigel GMohammed the rep was very helpful and professional and very pleasant
ROLAND MNever using the service again. I was relocated to another site without any prior notice. I had to Uber my ride and had my plans completely scattered. Asked for rebate for the inconvenience and was transferred multiple times without any resolution.
Nithin GNothing
Andrew BCustomer service is SUPER SUPER on point!
SHENRUI WAircon of the truck is not working
Dennis DYou need to fix your self check-in option. This is the second time I've tried to use it in two separate locations and it does. not. work. The first time I just got an error. Today I went to do self check-in and was presented with the message that no equipment was assigned to my rental and that I needed to go into storefront to resolve the issue. Luckily I was there during business hours, but if I wasn't then what is the point of having a self check-in if you can't even assign the vehicle to my rental? Secondly, the van I did rent had the windshield held in place or sealed with masking tape. What half-assed repair is that? I guess it's good you've got a near-monopoly otherwise you'd be out of business in a flash.
MATTHEW Dgreat customer service, thank you
Wilson WPut some oil on the nut that is on the toung of the trailer so it tightens better I rented a trailer everything else was OK
gerus gVery understanding and good customer service.
Syed J