Customer Reviews for AK Power
(Distribuidor de U-Haul del vecindario)

1984 comentarios

4525 W Rosecrans Av   Hawthorne, CA 90250
(West of Hawthorne Bl)

(310) 978-8052

Location Hours

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 2 p. m.

Services at this Location:

Contáctanos

(310) 978-8052

4525 W Rosecrans Av
Hawthorne, CA 90250
(West of Hawthorne Bl)

Services at this Location:

Location Hours

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 2 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LERNIK B. 
Rating:
1.0

I will never ever EVER come here again. The lady with one eyepatch had me waiting because she was on the phone with her doctor for 20mins after I waited she was rude to me. Next time I'm moving I will NOT be coming back to u-Haul

ALEJANDRO O. 
Rating:
4.0

truck wasn't clean. pick up and drop off was easy with helpful employees. truck could have driven better-- when gas depressed, it was noisy and cut off the ac.

david M. 
Rating:
3.0

The manager is very nice and efficient. She doesn't waste time and knows her procedures very well. Warning light for tire pressure monitor to be maintained. Dislodged seat cover and dirty windows.

Alan G. 
Rating:
3.0

Truck was very dirty especially windows inside and out. Inside of truck had not been cleaned for some time.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Christy L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Love this location. Clean trucks, quick service. Consistent.

SEAN S. 
Rating:
5.0

Customer did not leave a comment.

Aldo B. 
Rating:
5.0

Customer did not leave a comment.

LINDA F. 
Rating:
5.0

Customer did not leave a comment.

GARRY A. 
Rating:
5.0

Open earlier

Debby P. 
Rating:
5.0

Vincent was very PROFESSIONAL! Patient Helpful! God bless

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Great customer service

TERENCE O. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
4.0

Customer did not leave a comment.

ROGER T. 
Rating:
5.0

thanks it went well

greg D. 
Rating:
2.0

Management needs to inspect all vehicles with each person renting, and not lock up early before operating business hours even when the system is down to prevent other situations.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD J. 
Rating:
5.0

Great customer service.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Olufemi O. 
Rating:
4.0

The cargo door was sticky, hard to lift open.

ALAN G. 
Rating:
5.0

custsomer service was first tate

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

ROWLAND D. 
Rating:
5.0

in and out quickly. no problems

MICHAEL CLAYTON M. 
Rating:
5.0

Location and employees are very friendly and helpful. I'll 100% rent again there. The truck itself was old and it struggled to drive when loaded, making a lot of noise. It would've been nicer to have had the newer model, but it did its job, and that's what it matters!

PRISCILA A. 
Rating:
5.0

This is one of the better U Haul's I been to, they explain everything. I had no problems.

PHILLIP P. 
Rating:
2.0

Customer service was awful. The clerk was rude and did not instruct me how to use the check out app. They also did not explain all of the fees involved to rent a truck. When billing, they made mistakes then said they refunded me but the refund did not go through. Very poor service and I will not be using U-Haul again.

RICHARD J. 
Rating:
5.0

Staff was helpful and rental was great.

FLORENCIO M. 
Rating:
5.0

Customer did not leave a comment.

Edwin C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

MILTON M. 
Rating:
5.0

Customer did not leave a comment.

ALMA L. 
Rating:
5.0

Customer did not leave a comment.

CESAR T. 
Rating:
5.0

Customer did not leave a comment.

EVANGELINE T. 
Rating:
3.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Store manager was very courteous and helpful

CAROLYN JEAN T. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

A particular staff member should initially be pleasant instead of being defensive with their guard up AFTER realizing I was not a threat to them.

JARED N. 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

The staff at this location were very helpful. She even picked my call after the store close hours and answered my question.

Vijayakrishna B. 
Rating:
3.0

Main helper guy there was not wearing a mask. I got a brand new truck without a dolly or lock.

Steve H. 
Rating:
2.0

Location was dirty and did not provide the contact free anytime pick-up and return I signed up for. Social distancing measures were below expectations. The equipment was totally fine!

Laurent P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Francois J. 
Rating:
3.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

The after hour drop off system is very frustrating. To be alone at night, taking pictures of the truck and location is ridiculous. Too involved. The facility and people at A.K POWER WERE AWESOME!!! I would rent from them again.

Renee K. 
Rating:
5.0

Everything was perfect customer service was excellent

Clyde R. 
Rating:
5.0

Customer did not leave a comment.

GARRETT K. 
Rating:
1.0

Got the wrong cart and the location changing complicated my plans and route

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

Rustin W. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

I dropped the truck off in the evening, after hours. There's a no parking sign that made me think I couldn't drop off the truck any time of the day/night. The sign next to the key drop off box said no parking except Friday and Saturday. It was super confusing and misleading in my opinion. I ended up leaving the truck there because I saw other UHaul rentals in the street. Everything turned out ok. My suggestion is that if we're unable to park in the street overnight yet still be able to drop off any time day/night, then I suggest indicating with a sign or something that tells us where we should leave the rentals during off hours.

Veronica M. 
Rating:
5.0

This was a great location I did a last minute reservation and they went out of their way to get me the vehicle I wanted. Super easy and fast check-in and out

Patti A. 
Rating:
5.0

Customer did not leave a comment.

Eduardo S. 
Rating:
3.0

Easy check in and support.

Chad L. 
Rating:
2.0

I WAS CHARGED TWICE FOR NO REASON! My initial payment was 85 dollars they charged me again for 95 dollars ! I need to speak to someone!! This is ridiculous!

Cindy J. 
Rating:
5.0

GOOD CUSTOMER SERVICE

Cole B. 
Rating:
5.0

great customer service, In and out in a flash. Thank you

Anita B. 
Rating:
5.0

Customer did not leave a comment.

Sara G. 
Rating:
5.0

Offer free lunch with every rental!

Joseph S. 
Rating:
5.0

Quick and easy. The online reservation process was simple and fast. The service was good at the location. Very happy with the experience and will rent again when needed.

Jon S. 
Rating:
5.0

I saw Louise handled a rough customer and she did very well. Great customer service.

JEANIQUE W. 
Rating:
5.0

I've used before & have received recommendations for your location. I have never had a bad experience - Your staff - Vincent & Louise were wonderful to deal with. I will be back again - Yours Fran

Frances J. 
Rating:
5.0

Customer did not leave a comment.

Pel M. 
Rating:
5.0

The employee that assisted me was very helpful and knowledgeable

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

BLAKE B. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Make The roof on your trailer is a little higher so I can stand up a refrigerator

Rob S. 
Rating:
5.0

no problems, good customer service

LY M. 
Rating:
4.0

Customer did not leave a comment.

Manuel A. 
Rating:
4.0

Customer did not leave a comment.

GARY T. 
Rating:
3.0

When guests inquire needing a ramp make sure the guest has measurements to ensure the ramp is wide enough. I rented a truck specifically for the ramp and was unable to use it because it wasn't wide enough.

Nadine N. 
Rating:
5.0

one of the better U-Haul stores I been at. Thanks

KARL D. 
Rating:
5.0

Staff was cooperative...

Amit P. 
Rating:
5.0

Excellent customer services

James H. 
Rating:
5.0

Customer did not leave a comment.

Cara S. 
Rating:
4.0

Every customer service agent I dealt with was pleasant, helpful, and expeditious. I especially received great customer service from Minnie from the Torrance location, PCH& Hawthorne Blvd. she is a great asset to your company and I wish all customer service agents were like her.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
4.0

It needs to be clearer up front in the return instructions they print out for customers that you absolutely cannot in no way park on Rosecrans Ave right in front of their shop when doing an afterhours return. It wasn't until after I had checked the vehicle in through the app that I found that out, since their instructions only said "follow applicable parking laws" and at the time of return it was legal to park on Rosecrans Ave.

Alden D. 
Rating:
5.0

Customer did not leave a comment.

Gustavo M. 
Rating:
5.0

I was disappointed there was no ramp with the truck

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Mishayla S. 
Rating:
5.0

They were very helpful. Found no issues. Everything went according to plan and no surprises.

Cassia J. 
Rating:
5.0

Great store. Great van and the move was super easy, The lady who helped me was very friendly and professional.

Francis W. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Suggestions for parking for customers

Erik L. 
Rating:
5.0

Customer did not leave a comment.

catherine C. 
Rating:
5.0

The woman whom helped me Alyssa I believe is her name or Alysse was absolutely wonderful. She was so helpful!

Celeste D. 
Rating:
5.0

great service, busy store

harry W. 
Rating:
5.0

Great customer service

Anita B. 
Rating:
5.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

good job thank you

GARY T. 
Rating:
5.0

Customer did not leave a comment.

frank R. 
Rating:
5.0

Customer service was excellent!! Give workers a raise!

Kurt S. 
Rating:
1.0

The manager told the employee to run me over with the truck and he called me a nigger. This location is extremely dangerous n hostile. I will not be back.

Hassan W. 
No reviews have been submitted for this location.

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