Comentarios de los clientes para AK Power

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de AK Power

Clasificación general:

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RICHARD J.
Clasificación:

Customer service was awful. The clerk was rude and did not instruct me how to use the check out app. They also did not explain all of the fees involved to rent a truck. When billing, they made mistakes then said they refunded me but the refund did not go through. Very poor service and I will not be using U-Haul again.

FLORENCIO M.
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Staff was helpful and rental was great.

Edwin C.
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El cliente no dejó un comentario.

CHRISTOPHER D.
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El cliente no dejó un comentario.

MILTON M.
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El cliente no dejó un comentario.

ALMA L.
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El cliente no dejó un comentario.

CESAR T.
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El cliente no dejó un comentario.

EVANGELINE T.
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El cliente no dejó un comentario.

RICHARD W.
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El cliente no dejó un comentario.

CAROLYN JEAN T.
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Store manager was very courteous and helpful

Kevin M.
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El cliente no dejó un comentario.

JARED N.
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A particular staff member should initially be pleasant instead of being defensive with their guard up AFTER realizing I was not a threat to them.

PAUL B.
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El cliente no dejó un comentario.

DAVID W.
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El cliente no dejó un comentario.

Vijayakrishna B.
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The staff at this location were very helpful. She even picked my call after the store close hours and answered my question.

Steve H.
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Main helper guy there was not wearing a mask. I got a brand new truck without a dolly or lock.

Laurent P.
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Location was dirty and did not provide the contact free anytime pick-up and return I signed up for. Social distancing measures were below expectations. The equipment was totally fine!

Michael B.
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El cliente no dejó un comentario.

Francois J.
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El cliente no dejó un comentario.

Kyle B.
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El cliente no dejó un comentario.

Renee K.
Clasificación:

The after hour drop off system is very frustrating. To be alone at night, taking pictures of the truck and location is ridiculous. Too involved. The facility and people at A.K POWER WERE AWESOME!!! I would rent from them again.

Clyde R.
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Everything was perfect customer service was excellent

GARRETT K.
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El cliente no dejó un comentario.

Ricardo C.
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Got the wrong cart and the location changing complicated my plans and route

Rustin W.
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El cliente no dejó un comentario.

Robert T.
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El cliente no dejó un comentario.

Robert T.
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El cliente no dejó un comentario.

Veronica M.
Clasificación:

I dropped the truck off in the evening, after hours. There's a no parking sign that made me think I couldn't drop off the truck any time of the day/night. The sign next to the key drop off box said no parking except Friday and Saturday. It was super confusing and misleading in my opinion. I ended up leaving the truck there because I saw other UHaul rentals in the street. Everything turned out ok. My suggestion is that if we're unable to park in the street overnight yet still be able to drop off any time day/night, then I suggest indicating with a sign or something that tells us where we should leave the rentals during off hours.

Patti A.
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This was a great location I did a last minute reservation and they went out of their way to get me the vehicle I wanted. Super easy and fast check-in and out

Eduardo S.
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El cliente no dejó un comentario.

Chad L.
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Easy check in and support.

Cindy J.
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I WAS CHARGED TWICE FOR NO REASON! My initial payment was 85 dollars they charged me again for 95 dollars ! I need to speak to someone!! This is ridiculous!

Cole B.
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GOOD CUSTOMER SERVICE

Anita B.
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great customer service, In and out in a flash. Thank you

Sara G.
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El cliente no dejó un comentario.

Joseph S.
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Offer free lunch with every rental!

Jon S.
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Quick and easy. The online reservation process was simple and fast. The service was good at the location. Very happy with the experience and will rent again when needed.

JEANIQUE W.
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I saw Louise handled a rough customer and she did very well. Great customer service.

Frances J.
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I've used before & have received recommendations for your location. I have never had a bad experience - Your staff - Vincent & Louise were wonderful to deal with. I will be back again - Yours Fran

Pel M.
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El cliente no dejó un comentario.

JOSE G.
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The employee that assisted me was very helpful and knowledgeable

BLAKE B.
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El cliente no dejó un comentario.

Scott K.
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El cliente no dejó un comentario.

Rob S.
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Make The roof on your trailer is a little higher so I can stand up a refrigerator

LY M.
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no problems, good customer service

Manuel A.
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El cliente no dejó un comentario.

GARY T.
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El cliente no dejó un comentario.

Nadine N.
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When guests inquire needing a ramp make sure the guest has measurements to ensure the ramp is wide enough. I rented a truck specifically for the ramp and was unable to use it because it wasn't wide enough.

KARL D.
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one of the better U-Haul stores I been at. Thanks

Amit P.
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Staff was cooperative...

James H.
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Excellent customer services

Cara S.
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El cliente no dejó un comentario.

Douglas R.
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Every customer service agent I dealt with was pleasant, helpful, and expeditious. I especially received great customer service from Minnie from the Torrance location, PCH& Hawthorne Blvd. she is a great asset to your company and I wish all customer service agents were like her.

Jim P.
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El cliente no dejó un comentario.

Alden D.
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It needs to be clearer up front in the return instructions they print out for customers that you absolutely cannot in no way park on Rosecrans Ave right in front of their shop when doing an afterhours return. It wasn't until after I had checked the vehicle in through the app that I found that out, since their instructions only said "follow applicable parking laws" and at the time of return it was legal to park on Rosecrans Ave.

Gustavo M.
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El cliente no dejó un comentario.

Greg S.
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I was disappointed there was no ramp with the truck

Mishayla S.
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El cliente no dejó un comentario.

Cassia J.
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They were very helpful. Found no issues. Everything went according to plan and no surprises.

Francis W.
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Great store. Great van and the move was super easy, The lady who helped me was very friendly and professional.

Gary H.
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El cliente no dejó un comentario.

Erik L.
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Suggestions for parking for customers

catherine C.
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El cliente no dejó un comentario.

Celeste D.
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The woman whom helped me Alyssa I believe is her name or Alysse was absolutely wonderful. She was so helpful!

harry W.
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great service, busy store

Anita B.
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Great customer service

Alex R.
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El cliente no dejó un comentario.

Jeff D.
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El cliente no dejó un comentario.

GARY T.
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good job thank you

frank R.
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El cliente no dejó un comentario.

Kurt S.
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Customer service was excellent!! Give workers a raise!

Hassan W.
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The manager told the employee to run me over with the truck and he called me a nigger. This location is extremely dangerous n hostile. I will not be back.

Jasmine J.
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They were very helpful. Thank you

Bojana T.
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El cliente no dejó un comentario.

Alexander G.
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Customer service was sluggish (although the people were nice). During pickup the forklift operator dropped the trailer twice on it's tongue while trying to maneuver the trailer. The trailer was dented in numerous places, and the left fender was bent so badly that it would gently rub the trailer tire under load, a potential hazard for the long 3,000 mile trip I had to make.

Ian R.
Clasificación:

the location is EXTREMELY cramped. I am already proficient at driving a vehicle + trailer and other large trucks, but anyone new to those thing (like most uhaul customers) would have a very difficult time maneuvering in their space.

Cecile M.
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El cliente no dejó un comentario.

Cindy R.
Clasificación:

I don't usually like to leave negative reviews, but I must say that the Manager, a lady didnt get her name, was extreemly rude when we had to go back the next morning for an issue. I am sorry to say that for that reason I would not recommend this location. I understand we all have bad days, but it does not excuse her behavior. Very very bad customer service.

RAUL R.
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El cliente no dejó un comentario.

Patrick D.
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Opened on time.. Very helpful with the hookup.. easy drop off.

Robert L.
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El cliente no dejó un comentario.

Raul R.
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Friendly service. Fast and simple.

Eric D.
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N/A

Darylisha B.
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Great customer service! Thank you. Quick and easy

Maria A.
Clasificación:

Improve WIFi

Emmanuel A.
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El cliente no dejó un comentario.

jacob S.
Clasificación:

We booked a 20 ft several weeks before our move. We get a call 2 days before the move that they didn't have a truck for us and wanted to upgrade us to 26 ft. We live in an apartment by the beach with no parking. It was very stressful not knowing if we were going to have a truck to fit our needs. You shouldn't allow people to book trucks you don't have.

Anita B.
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Great service. Friendly and quick. Keep it up.

Andre V.
Clasificación:

Louise was professional, helpful and sweet! Even while multitasking, and issues with my phone, she still got me in and out of there quickly! A true Wonder Woman! Hats off to you Uhaul, and thanx again Louise!

Janet P.
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El cliente no dejó un comentario.

JANETTE S.
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She was very kind. Thank you.

Elise J.
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They made it easy. In and out quickly. Thank you!!

carolyn Y.
Clasificación:

make sure to check your equipment before renting it to a customer. if there are issues like lights out or brake lights that are not working then its a faulty rental. these things only contribute to a bad experience with this location as the unreliability is a large part of moving with all the uncertainties to come.

SANDRA S.
Clasificación:

I had to drive the truck back to the location and wasn't able to leave it at another U-Haul , very inconvenient and cost me double, that was horrible, will not rent from U-Haul again.

Gregory S.
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El cliente no dejó un comentario.

Tammie T.
Clasificación:

I rented a 10' from u guys on 8/17/2020 .The lady that help me that morning was nice and the other lady when I drop it off was nic she ask did I gas it up I sad yes did I clean it out I said u with bleach and water so getting to my problem. My son left hie wallet in the truck . Do I call back on the 18 /8/2020 and ask about the wallet and my son went back up the and there was a young man there he said a lady rented it and she was going out of town with it so I ask can u get in touch with her he said she said she found it was going to have some one to bring it in and they will call me all day we waited nothing this place don't seem like they care about there customers they just want money. Desperate seeking Susan wants my son wallet back that's it .

Scott G.
Clasificación:

The truck we reserved was “guaranteed”. We got a call 15 min before we were supposed to pick it up that it would not be ready for 3 hours. When we arrived they told us we were supposed to go to another location. We were never told this. After the 3 hour delay we were given a truck that worked great BUT we have not yet received the $50 we are due because the truck was not ready.

Talia F.
Clasificación:

El cliente no dejó un comentario.

ROBIN G.
Clasificación:

Have the customer's truck available for pickup at the preferred location, not one 35 miles away. That said, District Manager Mike Pulver is the epitome of an effective, congenial and problem solving executive. U Haul is lucky to have him in a such a complicated job. He provides great customer service while balancing the whims of truck availabilities, multiple locations and customers' demands.

Gary P.
Clasificación:

Everything went very smoothly

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