Customer Reviews for AK Power
(Distribuidor de U-Haul del vecindario)

2072 comentarios

4525 W Rosecrans Av   Hawthorne, CA 90250
(West of Hawthorne Bl)

(310) 978-8052

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(310) 978-8052

4525 W Rosecrans Av
Hawthorne, CA 90250
(West of Hawthorne Bl)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 2 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Your price per mile is outrageous. An extra $1.39 per mile plus gas is just outrageous.

JACQUES C. 
Clasificación:
2.0

Don't accept reservations you can't keep. Either note there's no parking or create a place for people to park.

CADY G. 
Clasificación:
5.0

Staff so friendly

Umawan C. 
Clasificación:
5.0

Everything was perfect.

ROBIN S. 
Clasificación:
5.0

The laid (I don't remember her name) was really helpful. 5 stars. Thanks.

MARCELO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NABIL JAIDIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharice C. 
Clasificación:
5.0

Only issue is that trucks are noisy. Other than that, staff was great!

Arlene M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA B. 
Clasificación:
5.0

I was extremely impressed with this U Hall! Anita who was leading operations was extremely professional and accommodating. She was training Diego who was eager to learn and she was doing a great job training him and Diego was responding very well (his first day on the job). Vincent also helped when I checked in the car at the end of the rental and he was great too. I hardly had to wait at all and everyone was very accommodating. This is the best U Hall experience I ever had. Keep up the good work. - Mike

MICHAEL S. 
Clasificación:
5.0

Everything was great!

ARTHUR D. 
Clasificación:
2.0

Truck was dirty inside with some trash left behind from the last to use it. That's minor - but I was pretty mad when someone called my wife and left her rude message about the truck return a few minutes after I had already been on the phone and worked out the details for the return. They treated her terrible over the phone for no reason. I'll deal with getting an extra charge for a late return, that's on me, and the dirty truck doesn't really hurt anything. But calling my wife with a garbage attitude for no reason was weak.

Avery D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON P. 
Clasificación:
1.0

Clean out the Trucks, it was dirty and dusty, there was also food from previous customers. Never again going to this place

antonio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY A. 
Clasificación:
5.0

the two ladies were very helpful. I appreciate their patience and explaining some of the questions I had. I'll return to this location in the near future.

JULIO Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael Olivia J. 
Clasificación:
3.0

I would not recommend this place reservation was for 2 days I ended needing the truck an extra day,instead of just adding an extra day to current reservation they closed the one for two days and did a new invoice adding a new fee for insurance i was trying to do the right thing but I guess they don't see or have the same values I do not recommend this place ohhh and the phone calls they don't stop calling you

FREDDY P. 
Clasificación:
1.0

Made sure the uhaul is clean from the inside mine smelled like dog poop and had dog hair everywhere. Customer service wasn't the best either and reservations detail is all wrong can't even do a one way trip even though it ask you where you would like to drop off waste of money

MAYRA O. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
3.0

Poor customer service, I parked my vehicle and left it at the location with the rental truck about 45 minutes late I received a call stating I wasn't allowed to leave my vehicle on the premises and If I don't move it within the hour it will be tolled and I was advised that there were signs posted. When I returned to move my vehicle I noticed that there were no signs posted. When I rent from the Gardena location I leave my vehicle all the time.

CLYDE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

Owner took time to help me back up to park. Overall great experience ðŸ'

DEREK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOLA S. 
Clasificación:
5.0

Excellent customer service. Easy in and out. Thank you.

Anita B. 
Clasificación:
3.0

Make sure all vehicles are ready for pickup if reserved

Dorcas H. 
Clasificación:
5.0

This is the second rental within the last 6 weeks. Both times I enter the information into the website including picture of driver license and both times when I get to the location none of that information I entered showed up. Not including the basic rental.

CARL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
3.0

El cliente no dejó un comentario.

SANDRA S. 
Clasificación:
5.0

Everyone we dealt with was kind and courteous they had us in and out in a flash

SHARON D. 
Clasificación:
1.0

Disorganized. Unprofessional. Never going back.

Colin I. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jackie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTOBAL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG H. 
Clasificación:
5.0

Great customer service, thank you

Anita B. 
Clasificación:
4.0

It's fine there . No problems. L

THOMAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN J. 
Clasificación:
5.0

Everything was a ok

MARLENA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sweefun L. 
Clasificación:
5.0

The only thing was i was told by customer service i could do overnight dropoff. I went and was not possible to leave it. Everything locked up wasted my time

GABRIEL J. 
Clasificación:
1.0

The brakes of the truck are really in bad condition, very dangerous. It is difficult to brake. the engine also has strange noise

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY S. 
Clasificación:
1.0

Everything.

Tyon H. 
Clasificación:
5.0

Anita and Louise - you're super attentive to details. Well done.

TODD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

A great person at the front desk! I'm sorry I don't remember her name.

JAMES G. 
Clasificación:
3.0

I asked for an emailed receipt and still have not received one over a day later. The online site doesn't show me the receipt either. Not a lot of room at this location. I was lucky to find 1 spot in the corner to park the truck

Ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor H. 
Clasificación:
4.0

I did a box drop of, so I didn't have the chance to speak to someone there.

Juliana F. 
Clasificación:
1.0

What should be improved upon is the overall customer service of Linda/Lori (the representative's name fails me at the moment; however, her name starts with an L). From reserving the vehicle to picking it up, dealing with her was a horrible experience. Also, I think it's best to inform customers of all pertinent information such as a customer is not allowed to place their car on the dolly on the premises. I had to go to another facility, pay an additional fee,l for the service. I would have preferred that facility get all my money and not a measly $25.

KHEDRA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG R. 
Clasificación:
5.0

Great Customer Service.

Aloysius L. 
Clasificación:
5.0

Super great and easy. Thank you so much. It was a very positive truck rental experience

Kathleen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

URIEL G. 
Clasificación:
3.0

Having employees that care more Make sure that vehicles are checked before giving to customers to make sure there are not locks Make sure that staff check the paperwork against the vehicles actual odometer to make sure it matches Have more sympathy when clients are having troubles with the rented vehicles

Gabriela L. 
Clasificación:
3.0

Too expensive // have had cheaper rentals of the same unit at other pick up locations (ex. Home Depot; they do not charge by the mile.

MICHAEL B. 
Clasificación:
5.0

Excellent customer service, busy store. Will come back.

Anita B. 
Clasificación:
4.0

Had a dead battery when I was going to leave my destination. Not sure if it was the pickup point or uhaul itself. Maybe a better maintenance program would be in order. Dead battery was due to very old battery.

Tim C. 
Clasificación:
5.0

Perfection

Dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erkan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANA F. 
Clasificación:
5.0

Thank you guys for all the assistance!!

NANGYALAI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUILLERMO R. 
Clasificación:
5.0

I can always expect the best customer service at this location. It's my preferred location

Araceli N. 
Clasificación:
5.0

In and out quickly. Very Organised

genesis S. 
Clasificación:
5.0

Great customer service. Thank you

anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Easton J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR H. 
Clasificación:
5.0

Was a pleasure receiving perfect support.

Danny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
1.0

You guys would not rent a uhaul to my guys because my number was attached to it somehow so it flagged it. I don't know why it was flagged though because I just had rented three U-Hauls this past month in my name so when I called the number they gave me to figure out why my number was flagged they said my phone number was a secondary number to someone else and I had to pay $583 up front that day in order for any of us to have rented that u-haul. This is my business and job and I rent a lot of trucks from you guys and you out of nowhere hit me with this $583 total that was allegedly from 2018 which I'm no recollection nor do I have any idea what that could be from not to mention I've rented truck since then!! I would really appreciate if you guys can look further into this and get my money back because my business will go elsewhere I rent at least five to seven trucks from you guys with my other guys names so on and so forth but if this is the kind of business that you're doing with us I don't want any part of it so if you can fix that I would highly appreciate it and you won't lose a good customer thank you very much

Ian C. 
Clasificación:
5.0

Great and quick service!

EASTON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIQUORI C. 
Clasificación:
2.0

Terrible customer service. Charged an extra day for the rentals because they close at 4:30pm. Ridiculous.

AMIE S. 
Clasificación:
1.0

El cliente no dejó un comentario.

ADRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS R. 
Clasificación:
4.0

The online booking helped sped things up and the service was good. The parking is limited, but there are usually some spaces on the street.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LERNIK B. 
Clasificación:
1.0

I will never ever EVER come here again. The lady with one eyepatch had me waiting because she was on the phone with her doctor for 20mins after I waited she was rude to me. Next time I'm moving I will NOT be coming back to u-Haul

ALEJANDRO O. 
Clasificación:
4.0

truck wasn't clean. pick up and drop off was easy with helpful employees. truck could have driven better-- when gas depressed, it was noisy and cut off the ac.

david M. 
Clasificación:
3.0

The manager is very nice and efficient. She doesn't waste time and knows her procedures very well. Warning light for tire pressure monitor to be maintained. Dislodged seat cover and dirty windows.

Alan G. 
Clasificación:
3.0

Truck was very dirty especially windows inside and out. Inside of truck had not been cleaned for some time.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

Love this location. Clean trucks, quick service. Consistent.

SEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aldo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY A. 
Clasificación:
5.0

Open earlier

Debby P. 
No se han enviado comentarios para esta ubicación.

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