Customer Reviews for AK Power
(U-Haul Neighborhood Dealer)

2,173 reviews

4525 W Rosecrans Av   Hawthorne, CA 90250
(West of Hawthorne Bl)

(310) 978-8052

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(310) 978-8052

4525 W Rosecrans Av
Hawthorne, CA 90250
(West of Hawthorne Bl)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience all in all.

MICHAEL S. 
Rating:
3.0

Communicate better where to park vehicle after hours. The gate was locked to the facility so I was forced to park it on the street

Calvin L. 
Rating:
4.0

Outside of van was dirty but other then that a good experience.

Thomas S. 
Rating:
3.0

Rental drop off instructions were unclear for this location.

Donovan M. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO V. 
Rating:
5.0

Customer did not leave a comment.

CIUDI R. 
Rating:
2.0

I used the 24/7 drop Off and this location offers absolutely NO parking for you to leave the truck. All street parking signs says no parking. Very frustrating. This location is only good for dropping off if they are open.

PHILIP R. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
3.0

Too small of a location so difficult to return trailer and back it up into a spot. Was not a pull through type of location

CASEY ALAN W. 
Rating:
5.0

You are grate

DANIEL S. 
Rating:
5.0

Lady that helped me when I picked it up was awesome

SEAN S. 
Rating:
3.0

The experience was not bad, but it just wasn't particularly good either. The representatives that I worked with were friendly and helpful. The text messages and emails that I received had conflicting information about where and when to return the vehicle. And while the truck was basically brand new, it was very dirty inside and out, and it smelled very strongly like marijuana.

Sean G. 
Rating:
5.0

Location was great. the truck was beaten to heck. I had to wear gloves so my hands wouldn't stick to the worn out steering wheel. It squeaked like crazy the entire time.

JONATHAN B. 
Rating:
3.0

The van was filthy on the outside as well as the windows which were even worse. The paperwork I received initially from picking up the van said the van was on half a tank. It was not. It was in between quarter of a tank and half a tank. I ended up overfilling the and out it over half a tank and between half and 3/4 tank.

RAY L. 
Rating:
5.0

Customer did not leave a comment.

AMBER D. 
Rating:
5.0

Customer did not leave a comment.

Humberto R. 
Rating:
5.0

Super nice woman. Was very professional and helpful.

Sharon F. 
Rating:
5.0

Friendly

Kimberly M. 
Rating:
4.0

The kid attended that checked us in was friendly, knowledgeable and knew exactly what they were doing and made the process super easy and fast! Great customer service, thanks!

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

PATROBA B. 
Rating:
5.0

Customer did not leave a comment.

ARNULFO C. 
Rating:
4.0

Customer did not leave a comment.

Jose E. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Great customer service

DANIEL S. 
Rating:
5.0

Flawless Service. Thank you so much! I really appreciate your service.

GUSTAVO B. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
2.0

I was given the truck with completely empty truck and was told you would get the Gasoline credit upon return . I return the truck with 5/8 of tank full of gasoline but only 1/4 tank of Gasolinr credit was given to me ! The return location Rep. was unable to give the proper credit.

Mostain B. 
Rating:
5.0

Customer did not leave a comment.

TYLER T. 
Rating:
5.0

Customer did not leave a comment.

Arthur F. 
Rating:
5.0

Customer did not leave a comment.

LAURA C. 
Rating:
5.0

Customer did not leave a comment.

HILARY B. 
Rating:
3.0

The truck had a broken started, so we couldn't turn it off (the roadside assistance mechanic told us to go directly back) which meant we couldn't fill up the gas. We were charged the premium price even though we were not at fault. There was no lock on the truck door, and the truck wasn't clean.

KEVIN R. 
Rating:
4.0

Only gave 4 stars because Returning vehicle was a hassle. No parking available where instructed. Unable to reach someone to provide guidance. Had to park across the street. Hope someone gets the car before 6:30 tomorrow morning. Other than that, truck and service were great.

BLAKE S. 
Rating:
5.0

the women were so helpful! thank you!!

JESSICA F. 
Rating:
5.0

Vincent was awesome! Very respectful and professional. Great experience overall Thank tou

TERRI T. 
Rating:
5.0

Customer did not leave a comment.

MARFUS C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO M. 
Rating:
5.0

Great job

ORLANDO A. 
Rating:
5.0

Customer did not leave a comment.

EDWIN G. 
Rating:
5.0

It was a pleasant experience and I was treated with respect. The whole experience was good.

GARY K. 
Rating:
5.0

I worked with Jose at the Artesia location and he was able to connect me with Louise at AK. Both check-out and check-in were a breeze and I was able to get what I needed and back within a reasonable time.

JOHN M. 
Rating:
5.0

Good people, good service. Thank you

hector E. 
Rating:
1.0

The service, the explanations and the charges are very bad. They call me three times as if I had the truck, how could they not know that. what sadness it gave me from a mark of so many years

PABLE P. 
Rating:
4.0

The next time I place a trailer on hold at the location closest to me it would be nice to get a notification that that trailer would not be available at the location that I chose. I wasn't informed until the time of my pickup at My chosen location that my trailer was not available at that location. I don't understand why such a large company can have software that allows me to rent a trailer at the location of my choice when that trailer is not available, not to mention sends me a confirmation with the correct rental information on it which was all just a giant lie

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Florentino M. 
Rating:
5.0

Smile and be more talkative. I know you were tired so I can sympathy with you. Just smile your handsome and cute SMILE. Overall i was a happy customer. ThANKS

SON N. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

MILAD Y. 
Rating:
4.0

Customer did not leave a comment.

LINDZIE M. 
Rating:
4.0

Very nice and helpful staff who try to move the process along as efficiently as possible. But the trucks have dirty windshields and mirrors and some also have no washer fluid.

ALAN G. 
Rating:
5.0

Excellent service

Irma B. 
Rating:
4.0

nice people, good service, not a problem

GUY L. 
Rating:
5.0

Customer did not leave a comment.

KENO E. 
Rating:
1.0

The woman I worked with (Louise) was very rude. Not welcoming at all. Spoke down to me and the other employee who was there. She did not walk me through any of the truck features or assist in any wayS

ALICIA S. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
5.0

Very personable and went above and beyond in returning truck. Was much appreciated 😊

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

KHANH N. 
Rating:
1.0

U-haul In rolling hills sent me to this location because they did not have my reserved truck. I was not able to move what I had planned and had to cancel and pay the movers who were scheduled over $1,000.00 dollars. I booked the truck through several visits and through the normal confirmation process in store. U haul in rolling hills had me come in the store three times to reserve the vehicle. I did and the day of delivery no truck, not even a smaller truck was available, and the worst of all ZERO accountability. They would not take ownership at all, …. The reserving agents would but not the owner would not… truly a big let down for me and my family. We lost $1,000 dollars as result of the attempt at a move. The worst customer service i have ever experienced.

NICKOLAS G. 
Rating:
5.0

Lady in front desk is fast & efficient great service you can tell she's been there for a while knows her stuff

NIA W. 
Rating:
5.0

Customer did not leave a comment.

BARBARA V. 
Rating:
5.0

Customer did not leave a comment.

JEROME T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

Additudes

valerie R. 
Rating:
5.0

Nothing ! The three people who attended to me were and are EXCELLENT . Great customer service !

FRANCISCO R. 
Rating:
2.0

Personal

KAYKOSSROW S. 
Rating:
1.0

This was not my preferred drop off location. I chose 1747 Lincoln Blvd Santa Monica, CA as my drop off spot. I was never informed that they changed the drop off to the Hawthorne location so I proceeded with the drop off in Santa Monica. After I dropped the truck off and returned home, I received a call that I dropped off at the wrong location and would be charged a $450 fee if I didn't come back to move it. I informed the employee that my reservation said that Santa Monica was the correct location. She said that their lot was full and they could not accommodate the vehicle and I needed to move it. After speaking to multiple reps, they still said if I didn't move it I would be charged the fee. So I went back to Uhaul, picked the truck up and dropped it off in Hawthorne. When I arrived (at 4:30pm) the place was already closed and I was told to park the truck on the street. There was little to no street parking and then I was charged an after hours fee. I should have never been charged that fee because I did drop it off on time at the location my receipt said to drop it off (in Santa Monica). Overall, this was a terrible customer experience and I will never use Uhaul again.

CHLOE P. 
Rating:
5.0

The customer service was excellent at this Hawthorne uhaul location!

DAVID C. 
Rating:
3.0

Please fix the app/online "check out" process. This was the biggest headache for us. It really through a wrench in our day having to drive all the way back to the location just to "check out" the truck due to a GPS check. We tried repeatedly to check out the truck at your location when we first dropped off the truck, but when we tried to upload the photos it wouldn't let us. Finally after trying and failing repeatedly, we had to leave to continue moving. Since we took photos of the dash/mileage on the truck, we thought we could download the U-haul app on someone else's phone and have them try to submit it for us, but we couldn't even get past the GPS step. It was so frustrating! We drove all the way back to Uhaul to try and check out again late at night and still ran into trouble. It wouldn't let us upload the photos we took and we couldn't take photos inside the truck because we had already dropped the keys in the drop box!! I called Uhaul and after two phone calls and waiting 45+ minutes, I was finally able to get a hold of someone to explain the situation and document our case so we wouldn't be charged an extra fee. We found out the next day that my brother and his wife had the EXACT same issue which made us feel better that we weren't the only ones, but at the same time it sucks that we both had to go through this. We were utterly exhausted and this was the last thing in the world we wanted to deal with after moving for 14 hours. Luckily it all ended well and we weren't charged an extra fee, but I'm not sure I would every use the app/ "after hours" check out ever again.

JESUS L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

Morgan C. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Oscar S. 
Rating:
3.0

Truck cabin exterior and windows were very dirty. The transmission doesn't go into Reverse properly. Numerous attempts are needed to force the lever into the R position. The driver's side mirror can't be fine-adjusted to fit different drivers.

ALAN G. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
1.0

We were delayed 15 minutes and the location was closed when I returned which was incredibly inconvenient. I then called customer service and was put on hold for over an hour before my call was disconnected, preventing me from speaking to anyone at U-Haul. Ken

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
2.0

The location was messy. The staff were inconsiderate, rude and overall had very poor customer service.

TRAVIS B. 
Rating:
4.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Louise was great,!

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

MARVIN M. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
1.0

Customer did not leave a comment.

JESSE F. 
Rating:
5.0

Customer did not leave a comment.

Ilan X. 
Rating:
4.0

Customer did not leave a comment.

GARRETT S. 
Rating:
5.0

Customer did not leave a comment.

Damon D. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Nothing! Vincent was fast knowledgeable and professional The rental was smooth and the van was great

George L. 
Rating:
3.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Don't relent, kudos.

CHARLES E. 
Rating:
5.0

Customer did not leave a comment.

Kristin P. 
Rating:
1.0

Charged for damage not there when vehicle returned Having to dispute with credit card company. Horrible, will never use again!

Donna K. 
Rating:
3.0

The technician was okay, and he did the hook-up for our trailer well, but the place seemed disorganized and when we wanted something as simple as a coupling pin, he suggested we go down the street to Pep Boys as they wouldn't have basic supplies here at U-Haul. Pretty odd. The main problem though is the PRICE!! I have advertised amongst friends as well as on social media the insanity of the PRICE! $2,500 for a trailer to go one way from California to Virginia, yet $800 if it's the other way Talk about price gouging! BETTER TO BUY A TRAILER!!!

WILSON C. 
No reviews have been submitted for this location.

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