Customer Reviews for AK Power Equipment
(U-Haul Neighborhood Dealer)

2,687 reviews

4525 W Rosecrans Av   Hawthorne, CA 90250
(West of Hawthorne Bl)

(310) 978-8052

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(310) 978-8052

4525 W Rosecrans Av
Hawthorne, CA 90250
(West of Hawthorne Bl)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My only complaint is the Chevrolet cargo van burns way to much gas.

ERIC BRYANT 
Rating:
5.0

Customer did not leave a comment.

mattheus mulder 
Rating:
3.0

Customer did not leave a comment.

LANI ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Greg Noyes 
Rating:
5.0

Thank you to the fantastical amazing people at A & K for making moving less stressful.

Tanya Bahnken 
Rating:
5.0

Customer did not leave a comment.

renato ayson 
Rating:
5.0

Customer did not leave a comment.

Ellie von Radics 
Rating:
5.0

Customer did not leave a comment.

roberto valadez 
Rating:
4.0

Customer did not leave a comment.

Michelle Myner 
Rating:
4.0

I asked for insurance to cover other cars in case of something ( If I hit another car on a driveway ) and the person told me they don't offer that. Luckily I did not hit anybody. I wonder why.

Jose Franco 
Rating:
3.0

Customer did not leave a comment.

Jose Cortez 
Rating:
1.0

I was told to put the gas back to where I got it and I did. I was charged for the gas and when I went to follow up, twice, I was basically told I was being charged because I didn’t have proof despite having the receipt. The lady I dealt with seemed not to care. I feel like this is a scam to rip people off and even though I don’t use UHaul often I can assure I will never use this company again. A dissatisfied customer

ronald thornton 
Rating:
5.0

I’m thankful for the experience and coordination of the businesses. Good job and I was satisfied.

thomas tucker 
Rating:
5.0

Customer did not leave a comment.

Aurelio Agundez 
Rating:
5.0

Great customer service the lady who helped me was very nice and patient she explained everything excellently

AKIL EWELL 
Rating:
3.0

Customer did not leave a comment.

Nils Martin 
Rating:
3.0

Customer did not leave a comment.

Timothy Elliott 
Rating:
5.0

Great place to rent from !! Thanks !

raquel jupiter 
Rating:
1.0

Not George so much Nene

Earl Rose 
Rating:
5.0

Customer did not leave a comment.

Fernanda Nerio 
Rating:
5.0

Easy in and out. Great customer services.

Anita Burton 
Rating:
5.0

Parking space for renters

Joseph Miller 
Rating:
5.0

The agent service was great. Please give her my appreciation. My service was excellent.

Ricardo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

marceil lampkin 
Rating:
5.0

All ok 👍

israel castro 
Rating:
5.0

Website was easy to set up and order a Uhual. I choose the mobil app and it was very easy. Thank you

RUBEN VELAZCO 
Rating:
5.0

👍🏼👍🏼👍🏼👍🏼👍🏼

Albert martinez 
Rating:
3.0

Closing at 5 pm on Sunday without an sdequate after hours drop off plan is unexceptable

Elena Bove 
Rating:
5.0

Customer did not leave a comment.

Vitalii Podlevskikh 
Rating:
4.0

Customer did not leave a comment.

Tiatanesha Washington 
Rating:
5.0

Exceptional Service from a U-Haul Superstar! I recently had the pleasure of working with an outstanding U-Haul employee, and I am compelled to share my exceptional experience. From the moment I walked into the U-Haul location, it was clear that customer satisfaction was a top priority, and this employee went above and beyond to make my rental process smooth and stress-free.

Rolando Sanchez 
Rating:
5.0

Customer did not leave a comment.

Gerald VanBlaricom 
Rating:
1.0

Stop lying. I had an order to pick up from here then drop off at Burbank U-Haul location. I got a call a day before from U-Haul asking me if I would be interested in saving $79 on my order by returning the truck back to Hawthorne CA. Sounded good so I said yes. The next day I came in to pick up and I was charged $90. My original quote was $140. Math didn’t add up. I was also told if I went over 50 miles I would be charged for overage miles. The distance from Hawthorne to Burbank is 30miles. My literal move plan is 60 miles. I told the rep that I want my original order and want to drop off at Burbank. He said they don’t do that. I showed him the email with order/reservation number and he was speechless. Then he said, well you can’t do it they only offer now is this. Freaking BS. Corrupt, imbecile, and out right fascists against their customers. U-Haul set me up. I ended paying more the $140 in the end. Also when I returned the truck the location didn’t offer early drop off. I picked up at 9am and was told to drop off before 9am to avoid fees. I came at 7am to see the gate was locked they don’t offer early drop off. Had to drive home and come back adding another 10miles to my bill.

Edwin Ohanian 
Rating:
4.0

The cargo van i rented was parked at corner stall difficult to pull out, wasn't used to driving a big size van/ vehicle, mirrors on either sides was helpful, otherwise behind driver side window was dark no visibility. Rented the cargo van to dispose garage full of household junks. Gardena Republic Service dump site on Rosecran's was horrifying experience so forgot a trash bag left in the van. CS didn't charge customers when I went back to retrieve the recyclable (item) trash bag. Thank you.

Karen Huang 
Rating:
5.0

The person who took care of me was very helpful , a very easy experience

Diana Vanzuyen 
Rating:
5.0

Agradezco su atención y servicio muchas gracias y bendiciones

jose arteaga 
Rating:
5.0

Customer did not leave a comment.

Pei chi Lee 
Rating:
2.0

Staff was pretty rude and very bad at communicating. They let us know less than 24 hours in advance that our pick up time would not work since they wouldn’t be open. The truck was in horrible shape and damaged everywhere.

Grace N Tortorici 
Rating:
4.0

Customer did not leave a comment.

ALSON GARRY 
Rating:
5.0

Customer did not leave a comment.

jose burgara 
Rating:
5.0

The person helping me was fabulous. Very helpful and showed a personal interest in making this rental a great experience. Thank you so much! D. Bahr

Debbie Bahr 
Rating:
3.0

Customer did not leave a comment.

Erin Ramos 
Rating:
5.0

Customer did not leave a comment.

shalese Addison 
Rating:
5.0

Customer did not leave a comment.

gino dealgado 
Rating:
5.0

Customer did not leave a comment.

herbert aguilar 
Rating:
5.0

Customer did not leave a comment.

Giirolamo Mercede 
Rating:
5.0

Customer did not leave a comment.

Ozgur Tasel 
Rating:
3.0

Customer did not leave a comment.

reynold Brian 
Rating:
5.0

Great Service, will be back

eduardo pineda 
Rating:
5.0

I regret that I didn't record the name of the Service Provider who was EXCELLENT!

Darcelle Dixonhunt 
Rating:
5.0

Renting was fast and easy.

Craig Winterman 
Rating:
5.0

Customer did not leave a comment.

BRIDGETTE BROWN 
Rating:
4.0

Customer did not leave a comment.

Andy Smith 
Rating:
2.0

Didnt let us know when we got truck we drop in front. We got ticket.

michael cabral 
Rating:
4.0

Customer did not leave a comment.

maria villegas 
Rating:
3.0

Extremely difficult payment process. We wanted to pay with the card used to make the reservation, which was in the system and had previously been approved via the website. They required that the card be physically present. This was a business rental, made by the office and we did not have the actual card. It took 1.5 hours to work everything out. Very frustrating and time consuming.

jacob mullins 
Rating:
5.0

This location is the best I have been to by far I use it at least once a month for my business

adam malovani 
Rating:
1.0

The lady who checked me in was so rude and so mean and totally unacceptable. She even charged me two days rental even though I only had it for 2: hours. A total disgusting experience

patrick meallet 
Rating:
5.0

Customer did not leave a comment.

dewayne buggs 
Rating:
5.0

Customer did not leave a comment.

Kacy Trujillo 
Rating:
5.0

None

soo kim 
Rating:
5.0

Great customer service

elezar jaramillo 
Rating:
5.0

Customer did not leave a comment.

teresa flores 
Rating:
3.0

Customer did not leave a comment.

scott lee 
Rating:
3.0

The location is convenient and accessbile, other than that, I wouldn't recommend the customer service and the employee that was present that day. I had called in advance 3 hours before my appointment and the employee (only one working there) was rude with an attitude when I had a simple question on how busy it was to see if I could get an idea of timeframe availability. When I showed up with my husband, her demeanor and attitude immediately changed seeing me and my husband versus the way she talked to me on the phone although I'm the one who booked it/made the reservation and had all the details versus my husband was just the name I reserved it under as he was the driver of the truck.

Matthew Hendricks 
Rating:
5.0

I can't think of nothing at this time

Yamileth Shalon 
Rating:
4.0

I was redirected to this location,having to pickup the rental 30 minutes away by freeway in Hawthorne .Shop didn't have the furniture dolly I requested either. Young man there did a good job just didn't have my equipment and offered to send me farther away to get one, I was already behind as this location opened an hour later than the original pickup.I was more unhappy with uhaul reservations,it wasn't his fault.

Richard Joyce 
Rating:
5.0

Customer did not leave a comment.

Daniel Duarte 
Rating:
4.0

Customer did not leave a comment.

Michael Nichelson 
Rating:
4.0

Customer did not leave a comment.

Dario Martinez 
Rating:
5.0

good excellent

Francisco Armand Alvarado 
Rating:
5.0

Good customer service

Anthony Garcia 
Rating:
5.0

Excelente service.

Dario Martinez 
Rating:
4.0

My experience was positive. I had to extend my contract 3 days, and called on each day I needed an extension. The extension was granted efficiently. I only had to call the 800 reservation one time to extend the reservation.

Virginia Smith 
Rating:
5.0

It was a quick and simple process. The truck was clean and ready to use. The customer service was great.

Kathy Walker 
Rating:
4.0

Customer did not leave a comment.

ALSON GARRY 
Rating:
5.0

Great customer service.

DANIEL JUAREZ 
Rating:
5.0

Customer did not leave a comment.

Jeffery Lofton 
Rating:
5.0

Customer did not leave a comment.

Robert Clinton 
Rating:
5.0

Great cuztomer service

Leila Hamened 
Rating:
3.0

Truck was very clean. Very friendly customer service.

Timothy Daze 
Rating:
5.0

Thanks

mario perez 
Rating:
5.0

Customer did not leave a comment.

damien collins 
Rating:
5.0

Excellent customer service. Easy in and out!!! Your my place to go!!

Anita Butron Smithee 
Rating:
4.0

Customer did not leave a comment.

Yamil Kiwan 
Rating:
4.0

Customer did not leave a comment.

Irene Green 
Rating:
5.0

Customer did not leave a comment.

Cristhian Salazar 
Rating:
5.0

Great customer service. Ease of renting and returning. Would definitely come here again if I have the same need.

Renee Almassizadeh 
Rating:
1.0

Such a mess. They were closed an hour before my reservation ended, which made returning the truck extremely difficult. Also, the truck had a ton of dirt on the floor that I had to sweep out before loading it up.

James Larsen 
Rating:
5.0

I have used this location about 10 times. I have never had a problem. Easy in and out.

Anita Burton 
Rating:
2.0

Don’t provide a truck with no gas, fuel light on, the sun visor hanging in the middle of the windshield, dirty vehicle and no customer service. The agent didn’t come out to the vehicle, I was responsible to determine existing damage.

Les Geriminsky 
Rating:
5.0

Your haven't son bary speak Spanish.

cesar sotomayor 
Rating:
5.0

parking

Steven Scher 
Rating:
5.0

Thanks!

Nathan cook 
Rating:
5.0

Best uhaul location ever

adam malovani 
Rating:
2.0

Hard to return.

Torry Somers 
Rating:
1.0

SHADY BUSINESS PRACTICES. DO NOT RENT A U-HAUL FROM THIS PLACE unless you get things not written in contract in writing. I was told I could return the rental first thing in the morning after due date with no extra charges if I called to let them know (I asked multiple times if I could do that to avoid any misunderstandings/extra charges) and they are now overcharging my card. The lady answering the phone does care to help. Stay away from this place if you can.

Samuel Lopez 
Rating:
1.0

Over price and over charge. Rude employee. Does not know what he's doing. And Rude employee Anita, lied to me of price. Over charge me.

gail serrano 
Rating:
5.0

Excellent service

nery gomez 
Rating:
1.0

It's over the charged the new guy that works there doesn't know what he's doing and the lady Anita she charged me another $50 for late I'm done with that U-Haul it's Shady and sneaky of overcharging no more

gail serrano 
No reviews have been submitted for this location.

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