Customer Reviews for AK Power Equipment
(U-Haul Neighborhood Dealer)

2,726 reviews

4525 W Rosecrans Av   Hawthorne, CA 90250
(West of Hawthorne Bl)

(310) 978-8052

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(310) 978-8052

4525 W Rosecrans Av
Hawthorne, CA 90250
(West of Hawthorne Bl)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–2 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everybody was fantastic, truck was ready and clean. Check in/out was quick. Very nice experience.

Joel V 
Rating:
5.0

Everything was perfect!! Thank you

Miguel Á 
Rating:
5.0

The lady who checked us in was very nice and helpful. When we brought it back she made it very easy for us and she was very nice that day too!

Tamara H 
Rating:
5.0

Staff was friendly and helpful. Guided me through the rental process and let me look into the truck to see what kind of space it had. Returning the van was also very easy. The clerk was very efficient and the process took little time. I was very satisfied with the customer service that I received and will be a returning customer.

richard K 
Rating:
5.0

Pick up and turn in was very easy with app.

JOHN A 
Rating:
5.0

Customer did not leave a comment.

natalie b 
Rating:
4.0

Customer did not leave a comment.

Luca L 
Rating:
5.0

Customer did not leave a comment.

Carlos R 
Rating:
5.0

If the gas tank is not full advise how big the tank is or how many gallons per 1/4 of s tank. Or how many mpg does the vehicle get

John A 
Rating:
2.0

Check in was ok. Check was not acceptable. I asked for help but lady just plain out told me you should do it on the app. But then she wanted us surrender the key so the next center can check it out. Very unfriendly, no customer service skill lady.

Sherrylyn R 
Rating:
5.0

Customer did not leave a comment.

gabriel o 
Rating:
5.0

Can I get credit because I filled gas to 1/2 instead of 1/4 tank, I was tired ??

jawdat d 
Rating:
4.0

Well organised and good attitude, very helpful

Christine N 
Rating:
5.0

Both on check in and return the staff were professional, friendly and efficient.

Michael M 
Rating:
5.0

I have rented 2 trucks in the past month, and both times I was very satisfied with the service. Isaiah and Louise were both very helpful and attentive. Would highly recommend to anyone needing to rent truck, or equipment

Dennis D 
Rating:
5.0

This location is awesome! Super quick, easy process and helpful team members. The truck was way nicer than expected and overall just a great experience.

Jessica D 
Rating:
5.0

Just give them the same good customer service.

victor s 
Rating:
2.0

Was charged for two rental periods on a vehicle I used for 13 hours. Returning the truck was confusing online and with the parking arrangements.

Joseph C 
Rating:
5.0

The brand new 2024 U-Haul truck was smooth and the move was not too bad. Drove 7 hours from my apartment in LA, CA to my home in Tracy, CA.

Virgilio V 
Rating:
5.0

Customer did not leave a comment.

Aaron L 
Rating:
4.0

Customer did not leave a comment.

john d 
Rating:
5.0

Customer did not leave a comment.

william D 
Rating:
5.0

Excellent, and economic!!

Susana M 
Rating:
2.0

Employee said I wouldn't be charged another day for being late (I was) and when I pulled into the overcrowded uhaul and stopped when I realized I couldn't park and the employee honked at me from behind and wouldn't back out or move so I could get out. I had to shimmy out of his way so he could park in handicap before I could exit.

Jacob C 
Rating:
1.0

Customer did not leave a comment.

shane A 
Rating:
5.0

Can't think of anything right now!

Yamileth S 
Rating:
4.0

Customer did not leave a comment.

Julio A 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

THANK YOU!!!!

Ashley B 
Rating:
5.0

Customer did not leave a comment.

juanita j 
Rating:
5.0

Grate job

TOYA J 
Rating:
4.0

Customer did not leave a comment.

julio a 
Rating:
5.0

Customer did not leave a comment.

Jan B 
Rating:
4.0

Keep doing the same work.

JUAN C 
Rating:
3.0

Front Desk rep spoke really fast and it was hard to understand what he was saying, other than that it was fine.

ADAM L 
Rating:
2.0

I was charged for the furniture dolly but they didn't give me one. They said their inventory was messed up and even though it said they had one, I wasn't given one.

Christian J 
Rating:
5.0

The APP was easy to use

Scott S 
Rating:
4.0

trucks are very well matained

SALVADOR R 
Rating:
3.0

Customer did not leave a comment.

Christian T 
Rating:
5.0

My only complaint is the Chevrolet cargo van burns way to much gas.

ERIC B 
Rating:
5.0

Customer did not leave a comment.

mattheus m 
Rating:
3.0

Customer did not leave a comment.

LANI A 
Rating:
5.0

Customer did not leave a comment.

Greg N 
Rating:
5.0

Thank you to the fantastical amazing people at A & K for making moving less stressful.

Tanya B 
Rating:
5.0

Customer did not leave a comment.

renato a 
Rating:
5.0

Customer did not leave a comment.

Ellie v 
Rating:
5.0

Customer did not leave a comment.

roberto v 
Rating:
4.0

Customer did not leave a comment.

Michelle M 
Rating:
4.0

I asked for insurance to cover other cars in case of something ( If I hit another car on a driveway ) and the person told me they don't offer that. Luckily I did not hit anybody. I wonder why.

Jose F 
Rating:
3.0

Customer did not leave a comment.

Jose C 
Rating:
1.0

I was told to put the gas back to where I got it and I did. I was charged for the gas and when I went to follow up, twice, I was basically told I was being charged because I didn’t have proof despite having the receipt. The lady I dealt with seemed not to care. I feel like this is a scam to rip people off and even though I don’t use UHaul often I can assure I will never use this company again. A dissatisfied customer

ronald t 
Rating:
5.0

I’m thankful for the experience and coordination of the businesses. Good job and I was satisfied.

thomas t 
Rating:
5.0

Customer did not leave a comment.

Aurelio A 
Rating:
5.0

Great customer service the lady who helped me was very nice and patient she explained everything excellently

AKIL E 
Rating:
3.0

Customer did not leave a comment.

Nils M 
Rating:
3.0

Customer did not leave a comment.

Timothy E 
Rating:
5.0

Great place to rent from !! Thanks !

raquel j 
Rating:
1.0

Not George so much Nene

Earl R 
Rating:
5.0

Customer did not leave a comment.

Fernanda N 
Rating:
5.0

Easy in and out. Great customer services.

Anita B 
Rating:
5.0

Parking space for renters

Joseph M 
Rating:
5.0

The agent service was great. Please give her my appreciation. My service was excellent.

Ricardo R 
Rating:
5.0

Customer did not leave a comment.

marceil l 
Rating:
5.0

All ok 👍

israel c 
Rating:
5.0

Website was easy to set up and order a Uhual. I choose the mobil app and it was very easy. Thank you

RUBEN V 
Rating:
5.0

👍🏼👍🏼👍🏼👍🏼👍🏼

Albert m 
Rating:
3.0

Closing at 5 pm on Sunday without an sdequate after hours drop off plan is unexceptable

Elena B 
Rating:
5.0

Customer did not leave a comment.

Vitalii P 
Rating:
4.0

Customer did not leave a comment.

Tiatanesha W 
Rating:
5.0

Exceptional Service from a U-Haul Superstar! I recently had the pleasure of working with an outstanding U-Haul employee, and I am compelled to share my exceptional experience. From the moment I walked into the U-Haul location, it was clear that customer satisfaction was a top priority, and this employee went above and beyond to make my rental process smooth and stress-free.

Rolando S 
Rating:
5.0

Customer did not leave a comment.

Gerald V 
Rating:
1.0

Stop lying. I had an order to pick up from here then drop off at Burbank U-Haul location. I got a call a day before from U-Haul asking me if I would be interested in saving $79 on my order by returning the truck back to Hawthorne CA. Sounded good so I said yes. The next day I came in to pick up and I was charged $90. My original quote was $140. Math didn’t add up. I was also told if I went over 50 miles I would be charged for overage miles. The distance from Hawthorne to Burbank is 30miles. My literal move plan is 60 miles. I told the rep that I want my original order and want to drop off at Burbank. He said they don’t do that. I showed him the email with order/reservation number and he was speechless. Then he said, well you can’t do it they only offer now is this. Freaking BS. Corrupt, imbecile, and out right fascists against their customers. U-Haul set me up. I ended paying more the $140 in the end. Also when I returned the truck the location didn’t offer early drop off. I picked up at 9am and was told to drop off before 9am to avoid fees. I came at 7am to see the gate was locked they don’t offer early drop off. Had to drive home and come back adding another 10miles to my bill.

Edwin O 
Rating:
4.0

The cargo van i rented was parked at corner stall difficult to pull out, wasn't used to driving a big size van/ vehicle, mirrors on either sides was helpful, otherwise behind driver side window was dark no visibility. Rented the cargo van to dispose garage full of household junks. Gardena Republic Service dump site on Rosecran's was horrifying experience so forgot a trash bag left in the van. CS didn't charge customers when I went back to retrieve the recyclable (item) trash bag. Thank you.

Karen H 
Rating:
5.0

The person who took care of me was very helpful , a very easy experience

Diana V 
Rating:
5.0

Agradezco su atención y servicio muchas gracias y bendiciones

jose a 
Rating:
5.0

Customer did not leave a comment.

Pei c 
Rating:
2.0

Staff was pretty rude and very bad at communicating. They let us know less than 24 hours in advance that our pick up time would not work since they wouldn’t be open. The truck was in horrible shape and damaged everywhere.

Grace N 
Rating:
4.0

Customer did not leave a comment.

ALSON G 
Rating:
5.0

Customer did not leave a comment.

jose b 
Rating:
5.0

The person helping me was fabulous. Very helpful and showed a personal interest in making this rental a great experience. Thank you so much! D. Bahr

Debbie B 
Rating:
3.0

Customer did not leave a comment.

Erin R 
Rating:
5.0

Customer did not leave a comment.

shalese A 
Rating:
5.0

Customer did not leave a comment.

gino d 
Rating:
5.0

Customer did not leave a comment.

herbert a 
Rating:
5.0

Customer did not leave a comment.

Giirolamo M 
Rating:
5.0

Customer did not leave a comment.

Ozgur T 
Rating:
3.0

Customer did not leave a comment.

reynold B 
Rating:
5.0

Great Service, will be back

eduardo p 
Rating:
5.0

I regret that I didn't record the name of the Service Provider who was EXCELLENT!

Darcelle D 
Rating:
5.0

Renting was fast and easy.

Craig W 
Rating:
5.0

Customer did not leave a comment.

BRIDGETTE B 
Rating:
4.0

Customer did not leave a comment.

Andy S 
Rating:
2.0

Didnt let us know when we got truck we drop in front. We got ticket.

michael c 
Rating:
4.0

Customer did not leave a comment.

maria v 
Rating:
3.0

Extremely difficult payment process. We wanted to pay with the card used to make the reservation, which was in the system and had previously been approved via the website. They required that the card be physically present. This was a business rental, made by the office and we did not have the actual card. It took 1.5 hours to work everything out. Very frustrating and time consuming.

jacob m 
Rating:
5.0

This location is the best I have been to by far I use it at least once a month for my business

adam m 
Rating:
1.0

The lady who checked me in was so rude and so mean and totally unacceptable. She even charged me two days rental even though I only had it for 2: hours. A total disgusting experience

patrick m 
Rating:
5.0

Customer did not leave a comment.

dewayne b 
Rating:
5.0

Customer did not leave a comment.

Kacy T 
Rating:
5.0

None

soo k 
No reviews have been submitted for this location.

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