The self service checkout drop off was good.
Jonona Govan
Customer Reviews for AJ Service Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle was clean inside. Brakes whistles. Bumper looks like it was clamped back on
Katrina AikenThe truck clean, however it was hard to hold in the road, meaning either the steering mechanism need service or the front tires are out of line. The service was great. I needed additional time on the rental and it was granted with no problem. I will use U-Haul again, just hoping for a better maintained truck.
Emma WashingtonEveryone was so friendly and helpful, even the cat!!!
David HembreeWe dropped off after hours but easy to find and plenty of room to park our trailer
Patricia HatchNice and friendly staff when I picked up rental.
Stacey AndersonThe morning I was to pick up my rental, I was called and told they were closing early and I'd have to use the app to check in and get my rental via the lockbox. When doing so I found that they forgot to put my appliance dolly in the back. This was required for the moving we needed to do. Since no one was there, I made note on the app, but never heard back. When we got home with the truck we called Uhaul corporate who removed the dolly charge and sent us to another location to get a free dolly. Once there, that location had no idea what we were talking about so we had to make more phone calls from there. Finally we were able to secure a dolly ~ 2.5 hours after our pick up. We lost that time and put extra miles on the truck while rectifying. As a result of losing that time, I had to rush over to return the truck and was charged a fuel fee of $45 for ~ .125 tank of gas (~20 miles) of driving. It's stressful enough moving, but this Uhaul experience only escalated the stress levels and left us feeling taken advantage of with time and money lost as a result and without any acknowledgment or attempt to make it right.
Eric FarrellPouring rain and I had to walk a quarter mile in ankle deep water to get to the truck. It was parked between 2 others with only a foot between which was very difficult to back out. Other places bring the truck to the office.
MICHAEL HIVELYbetter customer service
Leeyah llewellynBest place to drop off Uhaul !!! Great and friendly people
VICKI MCGINNISSecond time I've rented from this place. I always get the new cargo van and its awesome!! The women at the front desk.. Tami? .. is super nice and the cats are funny. Great location near I-85. I didn't know my reservation self-cancelled and she was able to get me right back in a van.. close call, but she saved me! Thanks for the on-going excellent rental experiences!
christopher krochmalDespite my initial reservation, I was then bounced around to 2 additional rental centers, before I got confirmation that the U-Haul vehicle that I needed was available.
Kenneth LaustsenQuick and easy! Thanks
Bob GlaserLocation was easy to get to, check-in instructions and getting the keys went smoothly, equipment was in good shape as well. This was my first U-Haul experience and it was fantastic!
Nicole BowenWhen returning equipment after hours, the lot was full and there was no guidance on where to park vehicle.
Stephen CarlsonCab smelled like cigarette smoke.
Kayla HennAlthough the Facility is an older Facility, the amount of available Inventory and the condition of the Inventory was better than we expected. Would definitely recommend and we will also rent from there in the future.
John RennerI was charged an extra day. The equipment was returned early. I will rent from another company in the future.
Ricky SnyderPickup and vehicle was fine, but I was charged for fuel after dropping it off. I do not agree with the charge as I returned the vehicle with more fuel than when I picked it up.
BARRY ENQUISTThe employee was pleasant to work with. The truck I had was terrible and shouldn’t be rented out. The engine light was on, the steering wheel wasn’t straight because the truck needed a wheel alignment and probably a tuneup. As a whole Uhaul as a company need to upgrade need upgrade trucks. It 2023 I should have to hand roll my windows up and fix the side mirrors with my hands lets be real.
FELICIA NOELGreat service always
Gary VisageVery happy with the trailer.
Larry ChaneyfieldAll locations should accept one way rental returns. All sites should have pull through or adequate turn around areas.
Al SorrentinoThe gentleman who made the reservation, was very helpful and took care of rental in the best way possible.
Philip LaTouretteThe owner of this location went above and beyond any Uhaul location I have been too. He helped me to troubleshoot my tow vehicle issues. I highly recommend using this location and plan to do future business.
James HendricksVery simple process and vehicle is ready to pickup
Srikrishna ThatavarthiI was unable to drop off my UHaul at my location due to the fact that the UHaul I was given had a faulty transmission.
Erin CoxI have found this location is the easiest for pickup and drop off. It always helps to check out on line - so you can process quickly. They always seem to have trucks available.
James SorensenGood equipment, friendly and knowledgeable personnel.
Robert CassCustomer service was polite and knowledgeable i wouldn't change a thing. Thank You.
Rhonda DavisI never received the furniture pads, but there was no where in the app for me to take pictures, so I had to eat the charge.
Mykal Moore💪👏
leopold MabokoThank you.
MARY MALONEVery friendly customer service
Debra DunlapEverything met my standards.
TRARIS NEWMANIntake canceled my reservation, put in wrong address and caused me to have to travel 25 miles out of my way to return truck. Also, despite decline MoveSafe on resy, I was billed for it.
Kurt RozelskyThe experience was very nice and the staff was very accommodating. Nothing but all good things to say.
JAMES JOHNSONWorkers were borderline rude and unwilling to help. Truck was parked far away and dolly not connected
Pamela Davisboth pick up and drop off ladies were excellent and very friendly.
David ContrerasMy uhaul rental had a leak somewhere and all of my stuff in the attic/back area got soaking wet and damaged a few items.
Casey AllenGreat experience and friendly staff. They worked with me to meet my every need. Great job.
Brock TubreLady there acted too busy to bother with me. Truck was parked far away and windows fogged and iced over. The man there was just plain unfriendly. I had never done this before and just needed some instruction.
Pamela DavisVery friendly and quick customer service!
Lauren EvettThe place was closed sign cleared stated truck was dropped off within hours of operation. Nothing stating why the location was closed. just seem unprofessional.
Anfrene MasonGreat staff, did everything to make this experience as easy as possible for us. Had what we needed on site.
SHARON G DUNNNothing
william moralesExcellent service, no recommendations for improvement.
Ralph Herkertgreat experience!
Michael Arias