Customer Reviews for AIC
(U-Haul Neighborhood Dealer)

474 reviews

15960 Fort Campbell Blvd Ste A   Oak Grove, KY 42262

(270) 984-8478

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sat: 7 am–5 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(270) 984-8478

15960 Fort Campbell Blvd Ste A
Oak Grove, KY 42262

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sat: 7 am–5 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jason Friedrich 
Rating:
5.0

Customer did not leave a comment.

Gilbert Hankinson 
Rating:
3.0

Customer did not leave a comment.

Denise Leonard 
Rating:
3.0

When we returned the trailer early I tried to call & let them know but was disconnected twice… customer service after 5 is nonexistent.

Tracy Vickery 
Rating:
3.0

Make sure the equipment guy actually attaches your trailer. He did not fully attach my trailer it was not screwed down at all and I completely lost the trailer on the road once I left the facility. I called him afterwards to let him know and all he could say was he was sorry but he did screw it down.. Which would be impossible or it would not have come off. I didn't even make it a minute down the road. He was apologetic and was overall pretty nice when we picked up the trailer but still could have caused a lot of damage.

Taylor Johnson 
Rating:
5.0

Customer did not leave a comment.

Christopher Kimmel 
Rating:
4.0

Customer did not leave a comment.

Jacob Cannon 
Rating:
5.0

Customer did not leave a comment.

Benjamin Mitchell 
Rating:
5.0

Customer did not leave a comment.

Mykel Reeves 
Rating:
5.0

Customer did not leave a comment.

Robert Coleman 
Rating:
5.0

Customer did not leave a comment.

Arman Shidenov 
Rating:
5.0

A big thanks to the team for all their help during our recent PCS.

Matthew Griffin 
Rating:
5.0

Customer did not leave a comment.

William Grzeszak 
Rating:
4.0

Truck leaked rain water into the back and soaked the bottom of our boxes

Jacob Monseur 
Rating:
1.0

The guy that sold me the truck was nice, but I don't like the way Uhaul FALSELY charged me extra for fuel AFTER I REPLENISHED it before even turning the truck in!!

Elton Gatling 
Rating:
5.0

Customer did not leave a comment.

Michael Davis 
Rating:
4.0

Lady was awesome and helped a lot!

JUSTIN WALLS 
Rating:
1.0

I was told I wasn’t allowed to disconnect the trailer so I needed to load my stuff first and then pick up the trailer later. This ended up complicating my weighing for my military move. So I realized yes indeed I’m allowed after reviewing my contract so I had to re-weigh on the back side of the move. The parking lot for this location is awful especially taking a trailer. The representative also didn’t confirm vehicle being towed. So when I realized I asked her to update the vehicle on file. Said she couldn’t because it was executed already and that it’s my fault even if she didn’t ask.

Tyler Blachowski 
Rating:
4.0

Customer did not leave a comment.

Lucas Lombardozzi 
Rating:
2.0

Overpriced to move not far at all and getting the smallest truck . Going with a different company for future uses.

Elexis Allen 
Rating:
2.0

Not well lit, not marked well.

Brandon Fields 
Rating:
5.0

Customer did not leave a comment.

Steve Alcaide 
Rating:
5.0

Customer did not leave a comment.

Shanta Pinson 
Rating:
5.0

Nothing, great service with a outstanding representative

LEWIS COLEMAN 
Rating:
5.0

Customer did not leave a comment.

Melissa Hale 
Rating:
5.0

Customer did not leave a comment.

David Hughes 
Rating:
5.0

Customer did not leave a comment.

Robert Manning 
Rating:
5.0

Customer did not leave a comment.

Frankie Ramsook 
Rating:
3.0

Customer did not leave a comment.

Robert Barger 
Rating:
5.0

Customer did not leave a comment.

Grant Lawrence 
Rating:
5.0

Customer did not leave a comment.

Markis Woods 
Rating:
5.0

The lady at this location was awesome. Need more staff like her

james tisdale 
Rating:
5.0

Customer did not leave a comment.

Raequon Williams 
Rating:
5.0

I think that everything was outstanding. I appreciate the lady working there being very helpful, knowledgeable and respectful. She focuses fully on helping you with all of her attention. Very quick and great service.

Randall Evans 
Rating:
5.0

No problem the only thing is they should give you a damage sheet telling where damage is in dolly, ours had 2 big holes and hopefully it’ll be okay because she said they are marked with stickers that say something on it!!! Overall great experience

Heather Jenkins 
Rating:
5.0

They were friendly and quick and had everything we needed. The moving crew we used through their site was Black Pit Moving Co and they were fast, polite, but careful with our items.

Christina Hicks 
Rating:
2.0

System issues, truck AC didn’t work, headlight was out and a tire had a leak.

Scott Rayne 
Rating:
3.0

Na

Brendon Gioia 
Rating:
5.0

Customer did not leave a comment.

WILFREDO HERNANDEZ 
Rating:
5.0

Customer service at this location was on point. I would highly recommend!!

jeffrey holt 
Rating:
5.0

Customer did not leave a comment.

Raven Vasquez Yanes 
Rating:
5.0

Customer did not leave a comment.

Thomas Pepper 
Rating:
5.0

Customer did not leave a comment.

zach taylor 
Rating:
5.0

Customer did not leave a comment.

Elijah Cantu 
Rating:
5.0

Customer did not leave a comment.

Anthony Sevin 
Rating:
4.0

Excellent customer service and quick and easy

Jonathan Lee 
Rating:
5.0

Lady helping me was great!

James F and Kare BLAIR 
Rating:
3.0

Customer did not leave a comment.

tyler ritter 
Rating:
5.0

Customer did not leave a comment.

Ronald Cook 
Rating:
4.0

Customer did not leave a comment.

Richard McCloy 
Rating:
5.0

Customer did not leave a comment.

Curtis Wade 
Rating:
5.0

Everything was great. I got fast and friendly service.

Roshone Lucas 
Rating:
4.0

Customer did not leave a comment.

Richelle Porter 
Rating:
5.0

It was all pretty fast and reliable to get to very accessible

Carlos Lara 
Rating:
5.0

Customer did not leave a comment.

Jake Chasser 
Rating:
5.0

The service person at the location was very knowledgeable and nice. I would definitely rent from this location again.

Lecker Coleman 
Rating:
5.0

Loved it, very easy :)

Alexis Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Anthony Whitlock 
Rating:
5.0

I forget her name but the lady that got my uhaul setup and ready to go was extremely helpful, patient and honestly went above and beyond to help my wife and I.

josh linscheid 
Rating:
5.0

Double check the cab and the charcoal area for lost items my wallet was not recovered at the site and I feel I may have dropped it on the site so get a manager or someone in charge to double check that site to make sure it's not laying in cargo area or on the premises.

Dorris Helms 
Rating:
5.0

Customer did not leave a comment.

LaToya Robinson 
Rating:
5.0

Customer did not leave a comment.

Obed Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Destinini Murtland 
Rating:
4.0

Make sure the trailer is cleaned out.

Larry Jenkins 
Rating:
5.0

Customer did not leave a comment.

Wilton Jones 
Rating:
1.0

Check the uhaul inside for debris trash and damage before just renting them out immediately after getting them back in . We were given a dirty truck inside

Gregory Wenzell 
Rating:
1.0

Customer did not leave a comment.

Stephen McDavid 
Rating:
4.0

dealers should be required to check ALL of the equipment, especially the electrical hook ups. I was delayed for 2 days because the truck plug didn't work but was told it was the car transporter.

tammy collins 
Rating:
5.0

Keep up the good work.

cassie rowell 
Rating:
3.0

Customer did not leave a comment.

Robert Minnella 
Rating:
3.0

Need better sign was hard to find no name on paper work or business when called to get help no answer

James Dohm 
Rating:
5.0

Customer did not leave a comment.

Kirby Delk 
Rating:
5.0

Customer did not leave a comment.

Carolyn Free 
Rating:
4.0

Customer did not leave a comment.

GRAYSONA GREGG 
Rating:
1.0

When I got to my loading location I opened the back of the truck. It contained old busted furniture and a garbage bag full of broken glass. I will be filing a complaint to Uhaul. I will never use Uhaul again.

James Chambers 
Rating:
5.0

the place great. our equipment was not ready but once they got it in it was set up and ready to go.

Jonathon Harnden 
Rating:
5.0

Customer did not leave a comment.

Holly Griffith 
Rating:
5.0

Customer did not leave a comment.

marquise johnson 
Rating:
5.0

Customer did not leave a comment.

HOLLY GRIFFITH 
Rating:
3.0

Customer did not leave a comment.

John Keim 
Rating:
5.0

Customer did not leave a comment.

Kyle Smith 
Rating:
5.0

Customer did not leave a comment.

James Adams 
Rating:
5.0

Customer did not leave a comment.

Patricia Duke 
Rating:
5.0

polite and efficient staff, well marked for easy visibility from the roadways. Great place !!

Robert Fox 
Rating:
4.0

Customer did not leave a comment.

kodjo amegan 
Rating:
5.0

Customer did not leave a comment.

Kareni Stuart 
Rating:
3.0

Customer did not leave a comment.

Conner Burgal 
Rating:
3.0

Customer did not leave a comment.

Connor Burgal 
Rating:
3.0

Customer did not leave a comment.

Conner Burgal 
Rating:
5.0

N/A. Everything was done correctly

Anthony Moore 
Rating:
5.0

Customer did not leave a comment.

Augustine Yanruw 
Rating:
5.0

A little longer...earlier hours would be helpful. Otherwise exceeded my expectations and needs.

Travis Calhoun 
Rating:
5.0

Very convenient location, easy drop off, nice people.

Laura jeffords 
Rating:
5.0

I have no complaints at all, y'all are doing a good job and Hannah was very nice and respectful! She got me in and out quickly so just keep up the good work.

Justin Earthman 
Rating:
5.0

The young lady at the desk was a major help & handled everything professionally. She deserves a raise.

DeMarcus Shaw 
Rating:
5.0

Customer did not leave a comment.

David moreland 
Rating:
5.0

Customer did not leave a comment.

Gary Bartlett 
Rating:
5.0

Customer did not leave a comment.

Hiram Cintronbarrios 
Rating:
1.0

Customer did not leave a comment.

Rose Jeffs 
Rating:
5.0

Customer did not leave a comment.

Ray Bevins 
No reviews have been submitted for this location.

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