Truck was filthy and not cleaned from last use. Vehicle was covered in thick patches of dog hair everywhere and smelt Of dog inside the cabin and I also had to drive over 100 miles and the gave me a truck with no gas to where I had to gas up twice which is unacceptable for me to be punished because the last person didn’t put gas in it so she stated (the worker) she didn’t feel like putting gas in it.. so essentially ended up with a truck that didn’t even get me to my first 10 miles up the road before running out of gas. Then still having 80 more miles to go. Very unsatisfied and happy to never deal with them again. The worker had no care in the world
Antonette K
Customer Reviews for AIC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we returned the trailer early I tried to call & let them know but was disconnected twice… customer service after 5 is nonexistent.
Tracy VMake sure the equipment guy actually attaches your trailer. He did not fully attach my trailer it was not screwed down at all and I completely lost the trailer on the road once I left the facility. I called him afterwards to let him know and all he could say was he was sorry but he did screw it down.. Which would be impossible or it would not have come off. I didn't even make it a minute down the road. He was apologetic and was overall pretty nice when we picked up the trailer but still could have caused a lot of damage.
Taylor JA big thanks to the team for all their help during our recent PCS.
Matthew GTruck leaked rain water into the back and soaked the bottom of our boxes
Jacob MThe guy that sold me the truck was nice, but I don't like the way Uhaul FALSELY charged me extra for fuel AFTER I REPLENISHED it before even turning the truck in!!
Elton GLady was awesome and helped a lot!
JUSTIN WI was told I wasn’t allowed to disconnect the trailer so I needed to load my stuff first and then pick up the trailer later. This ended up complicating my weighing for my military move. So I realized yes indeed I’m allowed after reviewing my contract so I had to re-weigh on the back side of the move. The parking lot for this location is awful especially taking a trailer. The representative also didn’t confirm vehicle being towed. So when I realized I asked her to update the vehicle on file. Said she couldn’t because it was executed already and that it’s my fault even if she didn’t ask.
Tyler BOverpriced to move not far at all and getting the smallest truck . Going with a different company for future uses.
Elexis ANot well lit, not marked well.
Brandon FNothing, great service with a outstanding representative
LEWIS CThe lady at this location was awesome. Need more staff like her
james tI think that everything was outstanding. I appreciate the lady working there being very helpful, knowledgeable and respectful. She focuses fully on helping you with all of her attention. Very quick and great service.
Randall ENo problem the only thing is they should give you a damage sheet telling where damage is in dolly, ours had 2 big holes and hopefully it’ll be okay because she said they are marked with stickers that say something on it!!! Overall great experience
Heather JThey were friendly and quick and had everything we needed. The moving crew we used through their site was Black Pit Moving Co and they were fast, polite, but careful with our items.
Christina HSystem issues, truck AC didn’t work, headlight was out and a tire had a leak.
Scott RNa
Brendon GCustomer service at this location was on point. I would highly recommend!!
jeffrey hExcellent customer service and quick and easy
Jonathan LLady helping me was great!
James FEverything was great. I got fast and friendly service.
Roshone LIt was all pretty fast and reliable to get to very accessible
Carlos LThe service person at the location was very knowledgeable and nice. I would definitely rent from this location again.
Lecker CLoved it, very easy :)
Alexis RI forget her name but the lady that got my uhaul setup and ready to go was extremely helpful, patient and honestly went above and beyond to help my wife and I.
josh lDouble check the cab and the charcoal area for lost items my wallet was not recovered at the site and I feel I may have dropped it on the site so get a manager or someone in charge to double check that site to make sure it's not laying in cargo area or on the premises.
Dorris HMake sure the trailer is cleaned out.
Larry JCheck the uhaul inside for debris trash and damage before just renting them out immediately after getting them back in . We were given a dirty truck inside
Gregory Wdealers should be required to check ALL of the equipment, especially the electrical hook ups. I was delayed for 2 days because the truck plug didn't work but was told it was the car transporter.
tammy cKeep up the good work.
cassie rNeed better sign was hard to find no name on paper work or business when called to get help no answer
James DWhen I got to my loading location I opened the back of the truck. It contained old busted furniture and a garbage bag full of broken glass. I will be filing a complaint to Uhaul. I will never use Uhaul again.
James Cthe place great. our equipment was not ready but once they got it in it was set up and ready to go.
Jonathon Hpolite and efficient staff, well marked for easy visibility from the roadways. Great place !!
Robert FN/A. Everything was done correctly
Anthony MA little longer...earlier hours would be helpful. Otherwise exceeded my expectations and needs.
Travis CVery convenient location, easy drop off, nice people.
Laura jI have no complaints at all, y'all are doing a good job and Hannah was very nice and respectful! She got me in and out quickly so just keep up the good work.
Justin EThe young lady at the desk was a major help & handled everything professionally. She deserves a raise.
DeMarcus S