Customer Reviews for AE Solutions LLC
(U-Haul Neighborhood Dealer)

301 reviews

419 E Arvada St   Colorado Springs, CO 80905

(719) 266-3680

Office Hours

  • Mon-Sun: 8 am–2:30 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(719) 266-3680

419 E Arvada St
Colorado Springs, CO 80905

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–2:30 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have no recommendations for this location. Customer service was excellent. Best service with u haul I've had yet.

Robert Selph 
Rating:
5.0

Customer did not leave a comment.

Jackie James 
Rating:
5.0

Great service

jason brian 
Rating:
4.0

Customer did not leave a comment.

GLEN VANHERCK 
Rating:
5.0

This location has the best customer service of any U-Haul from Colorado to Oklahoma to Texas. I recommend everyone I meet to get their U-Haul’s from this location. They should send Art to other U-Haul locations to teach them how it’s done. They keep my business and keep me coming back again and again.

benjamin Clingingsmith 
Rating:
5.0

Phenomenal customer service and clean vehicle.

Sheralyn Hoffman 
Rating:
3.0

Customer did not leave a comment.

Jason Brunhoeber 
Rating:
5.0

Customer did not leave a comment.

Yancy Cisneros 
Rating:
4.0

Customer did not leave a comment.

Hannah Palafox 
Rating:
5.0

We didn't have a dolly on our truck so that was the only sucky part but other then that we had a great experience and the man who rented us out the truck was very friendly we will definitely be using the location again

Jessica Smith 
Rating:
5.0

I had an outstanding experience and I would recommend this location to others. Thank you.

Andrew Stamps 
Rating:
2.0

Had to catch up with the guy that runs the place.

Sarah Garcia 
Rating:
5.0

It was hard to find because the door was not labeled, but the man working was outside working on the trucks and he welcomed us inside. He was so friendly and explained everything we’d need to do

Caroline Graves 
Rating:
5.0

Very friendly, extremely helpful with every phone-call and small needs handled well. Made me feel safe and welcome into the store. Just a really pleasant overall experience. Will be booking all future rentals with them.

benjamin Clingingsmith 
Rating:
5.0

Customer did not leave a comment.

Ron Billings 
Rating:
5.0

Customer did not leave a comment.

WALTER BEHR 
Rating:
5.0

Customer did not leave a comment.

Patrick Cleary 
Rating:
4.0

No improvements, and the guys that helped me out were awesome. I'll definitely be using their location again.

Ruben Holly 
Rating:
5.0

Customer did not leave a comment.

Diego Castorena 
Rating:
5.0

Professional, friendly, and courteous! This location, by far, is the best uhual I've been to.

Andre Walker 
Rating:
5.0

Customer did not leave a comment.

landon landon 
Rating:
5.0

Customer did not leave a comment.

Landon Landon 
Rating:
5.0

Great Service

Glenn Albright 
Rating:
5.0

Customer did not leave a comment.

John Cole 
Rating:
4.0

Have the truck available at the reservation location at the time reserved so the customer doesn't have to go to a 2nd location.

Anthony Gazzana 
Rating:
5.0

Customer did not leave a comment.

Amanda Maese 
Rating:
5.0

Not much improvement needed here either, everyone was professional, respectful and quick.

WILLIAM PARKS 
Rating:
1.0

When I went to pick my truck up(curbside pickup) the attendant waived me inside said he could do it faster. He added charges to my reservation, didn’t tell me. I never agreed to them nor authorized them. When he gave me a receipt I said this is a mistake he said call uhaul, he couldn’t change anything.

Linda Robinson 
Rating:
5.0

I expressed my issues with the owner of the location, I think he said his name was Aron, and he was understanding and accommodating.

Gary Buck 
Rating:
5.0

Customer did not leave a comment.

kevin rice 
Rating:
5.0

the gentleman at the counter was extremely friendly, polite, and efficient. checking in and out was simple and quick

sue morgan 
Rating:
5.0

Art was wonderful and supportive. Definitely would use this location again!

NATHAN WRZESINSKI 
Rating:
5.0

Customer did not leave a comment.

Michael Mitchell 
Rating:
5.0

Customer did not leave a comment.

Jairo Vieira 
Rating:
5.0

The owner was friendly and helpful.

Samuel Sykes 
Rating:
4.0

Not for this location but for UHaul as company is to make sure you keep your promises you guys changed my pick up location three times adding miles to my bill.

Delfino Ascencio 
Rating:
5.0

Customer did not leave a comment.

susan Craig 
Rating:
4.0

Customer did not leave a comment.

LAURA PETTIFORD-OLAWOLU 
Rating:
3.0

Customer did not leave a comment.

Jonathan Thompson 
Rating:
3.0

Customer did not leave a comment.

Robert Odien 
Rating:
5.0

Customer did not leave a comment.

Patrina Smith 
Rating:
5.0

Art was fantastic. Helpful and friendly. Professional and personable.

Steve Houseworth 
Rating:
5.0

Customer did not leave a comment.

Skylar Stover 
Rating:
4.0

Customer did not leave a comment.

JOE SEVILLA 
Rating:
5.0

your asking about a u haul I rented two and a half months ago ?? Not the u box that I rented from a different location last week, and returned with all my stuff, and don't know where it is because your system is always down.

Rating:
5.0

Don't charge people for gas after they've refilled the gas. I'm not using that facility ever again.

Laurie Livingston 
Rating:
5.0

Everything about this rental, from pickup to return, was easy and straightforward and made a somewhat stressful day that much less stressful. Renting here was such a great experience!

Stephanie Vernooy 
Rating:
5.0

Most friendliest people I ever met a great job. The pricing was good. When someone swipe mirror and it broke and give us how much was gonna costs thought it was going to be a lot but they had a good deal with it.

Charlotte Mondragon 
Rating:
5.0

I was doubtful about what I would find at this address, from the location. However, Art C. was friendly, explained all the items in the contract, sent me on my way in a short time, and was there to move the traffic cones from the driveway when I returned (despite the rainstorm). Nice man, made it all very easy to make it a simple trip and trancsaction.

Fred Stevens 
Rating:
5.0

Super nice and friendly. Worked with us needing few a few more hours the next day.

Elizabeth Lawrence 
Rating:
5.0

Everything was 100 percent satisfactory Thank you so much……….(

Brenda Bolatto 
Rating:
5.0

A&E solutions was AMAZING. They truly went above and beyond and made moving day a breeze.

Brittany Clingingsmith 
Rating:
5.0

Customer did not leave a comment.

Patricia Maycott 
Rating:
5.0

Customer did not leave a comment.

Destiny Martinez 
Rating:
5.0

I was outside doing the online pickup, and an employee came out to invite me inside to do everything. When I dropped the vehicle off, they were again outside to greet me. Best customer service I have seen at a uhaul.

Steven Wilder 
Rating:
5.0

Customer did not leave a comment.

Jonathan Brown 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BENFIELD 
Rating:
5.0

Customer did not leave a comment.

Alexander Schlachter 
Rating:
1.0

Clean the trailer..it was filthy and the bottom hinge was broken..very disappointed with the pick up location..😡

Lauren Auble 
Rating:
5.0

The entire process was SO simple and straight forward. Everything was great!

Ron Billings 
Rating:
5.0

The gentleman (Art) that assisted me was very understanding and helpful. I hope all locations can emulate the type of service that he offered.

Jonathan Capuchino 
Rating:
5.0

This location was great. The customer service and friendliness was by far the best I have experienced renting from Uhaul.

Rugby Simon 
Rating:
5.0

Customer did not leave a comment.

Britt Forbes 
Rating:
5.0

It was a holiday, but we got a call to confirm our drop off and the process was very easy

Mark Weissman 
Rating:
5.0

Customer did not leave a comment.

John Ray 
Rating:
5.0

Customer did not leave a comment.

Britt Forbes 
Rating:
5.0

THE BEST UHAUL LOCATION TO RENT FROM. GREAT PRICES AND FANTASTIC CUSTOMER SERVICE!

ARLOND EISAEI 
Rating:
5.0

Customer did not leave a comment.

Blanch Henry 
Rating:
3.0

The truck it’s self had several issues during my drive. It had issues getting up to speed when speed limits were 70 mph. There were issues with breaking where I almost had an accident because the brakes were not working properly.

Cameron Scoggins 
Rating:
5.0

Art provided excellent customer service. A good experience.

JoN Eicher 
Rating:
3.0

Customer did not leave a comment.

Kenneth Frederick 
Rating:
5.0

FANTASTIC CUSTOMER SERVICE AND PRICES!

Arlond Eisaei 
Rating:
5.0

Customer did not leave a comment.

Ryan Morris 
Rating:
5.0

Customer did not leave a comment.

Stacy valencia 
Rating:
5.0

I had an overwhelming positive experience with UBox and would definitely use the it again! Affordable, on time, great customer service!

Colleen McCown 
Rating:
5.0

Awese customer service and excellent equipment

Steffen Villarreal 
Rating:
5.0

Customer did not leave a comment.

Jose Arceo 
Rating:
5.0

Good Evening! Art made my pick up and drop off so easy! It was a true pleasure dealing with him!1

Jackson WESTFALL 
Rating:
5.0

Best service ever

CHARLES SEEGARS 
Rating:
5.0

We didn't reserve the van at this location but they were wonderful. Unfortunately, the location was farther away and since uhaul charges for mileage, it added to our cost (since it was farther in each direction). This wasn't planned and should not be part of the cost. It sounds like this happens fairly regularly and customers' mileage cost should be adjusted for having to go to a different location on the fly. The workers at this site were fantastic but don't have the authority to adjust for that. I will rethink reserving with uhaul in the future because of this practice.

Karen Askinas 
Rating:
2.0

I really hated that I had to go to Two different Uhauls in town because the one closest to me where I was supposed to be picking up my reserved uhaul didn’t have it…. And then the truck lock was very stubborn and kept getting stuck

Brendan Batchelder 
Rating:
5.0

Customer did not leave a comment.

brandon eccarius 
Rating:
5.0

Customer did not leave a comment.

Cheri Mihelich 
Rating:
5.0

Customer did not leave a comment.

Kim Childress 
Rating:
5.0

Customer did not leave a comment.

Jose Fernandez 
Rating:
5.0

Great staff, great equipment, clean facility. Very helpful.

Stephen Bruce 
Rating:
5.0

It was a great experience with Good People! Thank you for being so awesome! Great customer service, friendly & nice, Id recommend using this location!

Jeffery Long 
Rating:
4.0

Customer did not leave a comment.

Pedro Alaniz 
Rating:
3.0

Overall the move went well. However the emails and text were confusing and over complicated resulting in two different groups trying to do the work. The U boxes were dropped off then one company unloaded them another company notified me that they would unload and deliver the U boxes after they had already been emptied. One group notified me that there would be extra cost to deliver a piano. We don’t have a piano. The number of boxes was confused between 4 and 5. Somehow two companies were given the same job. We probably received over twenty notification emails or text that contradicted themselves. Overall your system is poorly administered. Your people that did the work were great.

Wendell Hinman 
Rating:
5.0

Great Customer Service!!!

Gina Hubchik 
Rating:
4.0

Nice people. Good service and they provided what they said they would.

JoN Eicher 
Rating:
3.0

Customer did not leave a comment.

Donna Shackelford 
Rating:
5.0

Great customer service, very friendly and personable, and would 10/10 recommend this location to anyone who needs a U-Haul rental.

Shane Gomez 
Rating:
5.0

Customer did not leave a comment.

Andrea Stemple 
Rating:
2.0

Customer did not leave a comment.

Jerry Koehn 
Rating:
3.0

Customer did not leave a comment.

Steven Dark 
Rating:
5.0

Super nice gentleman (Art I think his name was) and incredibly quick pickup and return! Saved us in a pinch! Thank you so much!!

Brooke Edwards 
Rating:
2.0

Need to open on Sunday a little later during the day. Because if you as a customer need something, or need to talk to someone is super hard to get someone by phone.

Carlos Soto 
Rating:
5.0

Nothing, the experience was outstanding!

Willard Murray 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
No reviews have been submitted for this location.

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