Customer Reviews for AE Auto & Shipping LLC
(U-Haul Neighborhood Dealer)

697 reviews

10002 Washington Blvd N   Laurel, MD 20723
(Across from McDonalds)

(301) 617-8566

Office Hours

  • Mon-Wed: 9 am–6 pm
  • Thur: 9 am–4 pm
  • Fri-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 617-8566

10002 Washington Blvd N
Laurel, MD 20723
(Across from McDonalds)

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–6 pm
  • Thur: 9 am–4 pm
  • Fri-Sat: 9 am–6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck needs be serviced but the customer service was great!

Shiela Jordan 
Rating:
5.0

Customer did not leave a comment.

Michael Lachica 
Rating:
3.0

Checkin was horrible. I had to upload pics, drivers license, face pic multiple times because the tools in the app kept taking bad pictures. Took too long to check in this way. Might have been easier to do most of these steps ahead of time.

Uttam Kumar 
Rating:
1.0

Customer did not leave a comment.

Henry Ventura 
Rating:
5.0

Good

Hugo Ramos 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN JORDAN 
Rating:
5.0

Customer did not leave a comment.

Liza Lisay 
Rating:
5.0

Courteous

Oladipo Omirin 
Rating:
5.0

Send us a link on how to check in when returning after office hours

Comfort Mofor 
Rating:
5.0

Customer did not leave a comment.

Olufemi Ogundare 
Rating:
5.0

Left front tie down rachet was seized. I had to oil it and break it free for it to be usable. Wiring to the lights was damaged and eventually stopped working on the road. No left turn signal or brake light. I did a roadside repair.

David Weist 
Rating:
5.0

Friendly , reliable, professional.

Gloria Lopez 
Rating:
4.0

Customer did not leave a comment.

Ed Jones 
Rating:
5.0

Customer did not leave a comment.

Favour Kabia 
Rating:
4.0

Customer did not leave a comment.

STEVEN Adamko 
Rating:
3.0

Rep was very helpful

john moore 
Rating:
5.0

Allan is very ki d

Vera Lucia Rocha 
Rating:
5.0

Customer did not leave a comment.

darwin santos 
Rating:
5.0

Very professional and courteous

Dawn Cole 
Rating:
5.0

Customer did not leave a comment.

Vera Lucia Rocha 
Rating:
4.0

Excellent staff - didn't go into the building though and the lot didn't look super professional, but the staff made up for it. It's a little weird that there's a full fledge UHaul though like less than a mile away.

Kristen Callisto 
Rating:
5.0

Great customer service. Friendly and very accommodating.

James Kornak 
Rating:
5.0

Customer did not leave a comment.

Diego Rua 
Rating:
5.0

Customer did not leave a comment.

Stepfanie Malone 
Rating:
5.0

Nothing awesome customer service

Abian Sutton 
Rating:
5.0

The return vehicle app is frustrating. I wasted 30 minutes taking a picture. I finally gave up .

michael augustine 
Rating:
5.0

Outstanding customer service!!!

Mary Johnson 
Rating:
5.0

Customer did not leave a comment.

Siraj Ahmed 
Rating:
5.0

Customer did not leave a comment.

Malik Keene 
Rating:
5.0

Great service

Emmanuel Freeman-Addo 
Rating:
2.0

I returned the uhaul on time. It took them to days to check it in. Now am being charged an extra 2 days. Very poor customer service.

Paul Kooro 
Rating:
4.0

Customer did not leave a comment.

Joel Montalvo 
Rating:
1.0

Have the app work so it does not take an hour to pick up

James Sawyer 
Rating:
3.0

The customer service gentleman was very helpful and personable. The office was a tab congested and messy. Few trailer options in the back

Bernard Madison 
Rating:
5.0

Customer did not leave a comment.

Joshua Hollis 
Rating:
4.0

Really enjoyed talking with the attendant. He was courteous, friendly, and very engaging. Far better customer experience than expected...

Patrick von Schlag 
Rating:
1.0

Ensure the transactions are accurate, documented and receipt provided.

Chioma Maduechesi 
Rating:
5.0

Customer did not leave a comment.

FEDOR KARMANOV 
Rating:
4.0

Customer did not leave a comment.

Myhanh Nguyen 
Rating:
1.0

Why did they want to double charge me for truck?

Jamshed Tolibov 
Rating:
4.0

Open on time

WILLIE SENN 
Rating:
4.0

Customer did not leave a comment.

Jim Evans 
Rating:
5.0

Prince was the greatest. Went above and beyond.

Floyd Whitlock 
Rating:
5.0

Excellent all the way around. Will use again

Tonya Williams 
Rating:
5.0

Customer did not leave a comment.

Charles Antony Bazile 
Rating:
5.0

Omg this was the best customer service ever!!! I did not expect this from a Uhaul place.

KEVIN PHAM 
Rating:
5.0

Customer did not leave a comment.

Ian Ritchie 
Rating:
3.0

Customer did not leave a comment.

Harry Lis 
Rating:
5.0

Customer did not leave a comment.

Ilya Tyrlia 
Rating:
5.0

Customer did not leave a comment.

Vance Dippold 
Rating:
3.0

Customer did not leave a comment.

Laura Berg 
Rating:
5.0

Customer did not leave a comment.

Denzell Grimes 
Rating:
5.0

Customer did not leave a comment.

kanam to 
Rating:
5.0

Customer service is top notch!! I highly recommend this location for all your moving needs!!

John Blakely 
Rating:
5.0

It is important to note that when renting a trailer, you must have your own electrical converter plug if required since the U-Haul agent does not have them in stock. Fortunately I had purchased one prior to pick- up.

Donald Hay 
Rating:
5.0

Customer did not leave a comment.

TERESA EDWARDS 
Rating:
3.0

Heather in office at another location (1-800-uhaul ), Was rude and condescending to me when

Joyce Snead 
Rating:
3.0

The car hauler trailer we rented was older but well maintained. No issues or recommendations.

Marvin Storey 
Rating:
5.0

Prince was wonderful to deal with!

Chris Dancer 
Rating:
5.0

Nothing. Prince was very personable, professional and knowledgeable. Thank you!

Curtis Gilmore 
Rating:
3.0

Customer did not leave a comment.

Luis Seminario 
Rating:
5.0

Customer did not leave a comment.

Todd Coney 
Rating:
5.0

Customer did not leave a comment.

Cheily Medrano 
Rating:
5.0

Need a large u haul sign at this address

Franklin knight 
Rating:
5.0

Fix your online web/app so that it works as intended.

RICHARD MARSHALL 
Rating:
5.0

Easy, seamless transaction. Front counter guy was helpful enough. I didn't need help attaching the trailer because i'm experienced in trailering. I assume he would have helped if asked? He didn't take any steps or offer to help, but like I said, no problem for me.

Michael Price 
Rating:
5.0

Customer did not leave a comment.

Robert Scalise 
Rating:
5.0

Customer did not leave a comment.

Kenneth Brooks III 
Rating:
5.0

They are good welcoming people. God bless

kamran lodhi 
Rating:
5.0

Mr. Prince Addo was very thorough and professional. He made a great impression and his winning personality set a positive tone for the entire transaction.

gina giles 
Rating:
1.0

There was no dolly and we were rescheduled/transferred to a different pick up location without notice.

tericka powell 
Rating:
1.0

Customer did not leave a comment.

Tracy Segree 
Rating:
5.0

AAA+ I will come back to this location before I will go to your 10150 washington Blvd location. Your associate at your 10002 location was polite, knowledgeable and very accommodating. I only needed the truck for an hour, so you rented the truck 2 times that day. Thank you. Rick

Richard Rekus 
Rating:
5.0

The young gentleman that assisted us was extremely professional and pleasant to deal with.

Carlos Dasilva 
Rating:
5.0

Awesome customer service, the young man there was nice and made the process as easy and painless as possible.

Ricky Ebehar-El 
Rating:
2.0

The young man at the counter was friendly and polite. That was the best thing about the rental. The facility did not have what I ordered. No blankets or furniture dollars. I ordered an appliance cart and it was forgotten. The truck was very uncomfortable (seems as there was no shocks hard bounces). The ramp was very short. Very steep incline and decline for heavy equipment. Really disappointed this time.

Charles Hurst 
Rating:
5.0

Services here are super excellent

LAWRENCE ATIE 
Rating:
3.0

Customer did not leave a comment.

Kevin Wheatley 
Rating:
5.0

Mr. Prince was very knowledgeable and kind. I will definitely recommend AE Auto & Shipping LLC

Linda Mbaye 
Rating:
3.0

Truck needs some serious maintenance work. The cab shook the whole time. The check engine light was on when I first started the truck. Glad it didn’t break down on me

Michael Lord 
Rating:
1.0

Thanks

Miguel Velasquez 
Rating:
4.0

Prince did awesome getting me ready for the road.

James Langley 
Rating:
4.0

Customer did not leave a comment.

Miguel Velasquez 
Rating:
5.0

Inspect vehicle lights was very dim

Gary Hastings 
Rating:
4.0

The customer service was amazing.

Marcia Morales 
Rating:
5.0

Process was very easy! Only pinch point for me was scanning the back of my license during pickup. Directions weren't clear enough to help me out, and I struggled to get it to work (I think I was not close enough originally).

Josh Mosteiko 
Rating:
5.0

Prince was awesome very helpful and patient

Justin Black 
Rating:
5.0

Customer did not leave a comment.

JESSE GOODBURNE 
Rating:
5.0

little better signage to help locate the office

JOHN HICKOK 
Rating:
5.0

My experience was fantastic and the agent. Prince, was incredibly helpful and did a great job.

Tamara Gilham 
Rating:
5.0

Customer did not leave a comment.

Magnus Mancho 
Rating:
5.0

The front desk representative was great! Very polite, respectful and knowledgeable. He made us feel welcomed and valued. Thanks to the young man for an awesome experience.

Abigail Hamilton 
Rating:
4.0

Customer did not leave a comment.

PORNCHAIPHRAMAHA CHAIYASOOK 
Rating:
5.0

Customer did not leave a comment.

JOE HUNTER 
Rating:
5.0

Prince was exceptional

Chanel Roulhac 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CHAMBERS 
Rating:
1.0

No gas, breaks were horrible, windshield wipers didn’t work well. Horrible experience

chris cook 
Rating:
4.0

The gas amount showing in the rental truck should reflect the gas amount cited in the rental agreement. Rental agreement cited 5/8 and the gas gauge showed less than 1/2 tank. I did confirm this information with AE Auto & Shipping prior to taking my rental truck off their lot.

THERESA SKYRM 
Rating:
5.0

Nothing. The rental experience was the best I have had in sometime. I will be referring more people to this location.

Emmett Wade 
Rating:
5.0

The service was excellent, very professional. The service was above my expectations, outstanding.

Carmin Watson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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