Customer Reviews for ACR Motor Works LLC
(U-Haul Neighborhood Dealer)

81 reviews

1031 Rte 52   Walden, NY 12586

(845) 764-8346

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(845) 764-8346

1031 Rte 52
Walden, NY 12586

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Senobia feldman 
Rating:
5.0

Customer did not leave a comment.

Joseph Voss 
Rating:
5.0

Nothing🙂

lisa odell 
Rating:
5.0

Nothing, everything was good👍🏼

lisa odell 
Rating:
5.0

Inside the cab wasn't cleaned out all the way, box was clean. Nice low mileage truck, drive great. Self check-in worked well, checking out on the app didn't work. Kept redirecting me to my web browser and said location was turned off. Loc was on in the app. Had to do live chat to try a couple things and finally just sent a pic of the mileage and dropped the keys. Otherwise it was a good experience, worth it.

Jonathan Cully 
Rating:
5.0

Customer did not leave a comment.

kirk clevland 
Rating:
3.0

They charged me for extra days because they did not process the returned vehicle on Monday morning. The uhaul app almost never picks up the location when trying to return the vehicle online. This is the second time this happened to me at this location. Beware if you return the vehicle during the weekend.

DAMMINT SENERAT 
Rating:
3.0

Unit had a check engine light on tire monitoring system light came on ten miles into trip took (stopped twice to check tire pressure)an hour to finish registering due to slow computer system this time not worth the money I saved and turned the truck in a day earlier with no adjust or consideration of the fee charged

Victor Tyner 
Rating:
5.0

I paid for a Dolly but I was not provided one, I hope to be reimbursed for this

Erica Chaney 
Rating:
5.0

Customer did not leave a comment.

Paul Hutter 
Rating:
5.0

Customer did not leave a comment.

Stephanie Modugno 
Rating:
5.0

Customer did not leave a comment.

STEVEN STUHMER 
Rating:
5.0

The equipment was well Maintained and did what I needed it to. The person we worked with at the location was awesome and helpful. Will definitely recommend to friends/family if they need this service

RICHARDJ DZURILLA 
Rating:
3.0

We did the smart phone pick up of vehicle as the store was closed. Had trouble picking up and dropping off the vehicle with the app. Wouldn't upload information. Finally, had use a direct web page and then all check in and drop off criteria loaded. Took me and hour for both operations. Will not do again...... Nothing like a real person to assist!!!!

Richard Panagakos 
Rating:
4.0

Customer did not leave a comment.

FLORENCE ELLIS-WARD 
Rating:
1.0

The truck was horribly in driving condition..the truck drove very unsafe. I was scared for my life while driving this truck..it didn't want to start at times.

ABIGAILESTHER GUZMAN 
Rating:
4.0

Customer did not leave a comment.

Gerald Hanen 
Rating:
5.0

Everything was perfect

JASONM S THOMPSON 
Rating:
5.0

Customer did not leave a comment.

STEVEN BYRNE 
Rating:
5.0

Customer did not leave a comment.

Omar Contreras Aquino 
Rating:
5.0

Customer did not leave a comment.

CASEY MARACEK 
Rating:
5.0

The rep Tanner was very helpful to us.

Beth Dumblis 
Rating:
5.0

The gentleman that helped us was very nice and helpful. He deserves a raise because he’s so nice! Great customer service!!!

JOANN MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

JOHNANTHONY MORABITO 
Rating:
5.0

Nothing really. It all went very well!

MARCELLAA VITEK 
Rating:
5.0

No recommended improvement needed, very quick service.

WILLIAMG JR STAY 
Rating:
3.0

Customer did not leave a comment.

Kevin Kane 
Rating:
4.0

It was great and nice and easy. Thank you 😘

CHRISTINE CIFONE 
Rating:
5.0

Customer did not leave a comment.

ORLANDO SEGARRA 
Rating:
5.0

Customer did not leave a comment.

Amanda Bunora 
Rating:
5.0

Customer did not leave a comment.

Stephanie Wexler 
Rating:
2.0

Customer did not leave a comment.

Brian Lepak 
Rating:
5.0

Customer did not leave a comment.

Gerald Hanen 
Rating:
3.0

The location may be fine. I wasn't for me as I had to travel quite far to get there.

kalman rothstein 
Rating:
5.0

Very helpful and prompt

Raymond Diliberto 
Rating:
5.0

nothing everything was great.

KATHLEENM JURMAN 
Rating:
4.0

Guy there was great did everything he could to get the size truck I needed

Joseph Cavelius 
Rating:
5.0

Customer did not leave a comment.

michael bartle 
Rating:
5.0

Customer did not leave a comment.

Roger McKenzie 
Rating:
3.0

Customer did not leave a comment.

Zachary Johnson 
Rating:
5.0

I will definitely use this place again when I need a rental. Joe was great. He was very polite, knowledgeable and answered all my questions. A very good experience. Thank you Joe!

kathleen crosbie 
Rating:
4.0

Customer did not leave a comment.

John Clabough 
Rating:
3.0

They did not have my utility dolly ready for my 730am pick up, so while I was able to use the mobile app to get my truck at 730, I had to wait until 9am when they place opened to get the dolly, and they had no clue I even rented one. I had to pull up my contract to prove it to them. This delayed our move by and hour and a half.

Dennianne Moore 
Rating:
4.0

Customer did not leave a comment.

Heidi Seymour 
Rating:
2.0

Customer did not leave a comment.

Jennifer Fox 
Rating:
5.0

I have no complains about the location BUT Uhaul charged me wrong. THE SECOND TIME IN TWO MONTHS. I rent from uhaul at least once a month. I rented a van from this location for $99 with 100 miles included and $0.39 per extra mile in the agreement. BUT uhaul charged me $19.99 + $0.89 per mile ($253.xx)!!!. My bill should be $99.00+$20(insurance)+$30.03(77 extra miles @$0.39 per mile) + applicable taxes = $149.03+taxes

Dammin Senerat 
Rating:
1.0

Gave me one price until I bring truck back and charge me over $30 more!! I only used 5 more miles than quoted. Returned clean and same amount of gas!! I would NEVER recommend this company to anybody! Find a friend with a truck!!

Lynn Willis 
Rating:
5.0

Very nice man. Very helpful. Thank you

Maria vargas 
Rating:
2.0

Employee did not provide hand cart paid for.

Celeste Lane 
Rating:
5.0

Customer did not leave a comment.

john perez 
Rating:
5.0

Customer did not leave a comment.

Owen Healy 
Rating:
5.0

Everything was great. Don't change a thing!

nicholas iacovitti 
Rating:
5.0

Have more vehicles at this location.

JUDY ALFORD 
Rating:
5.0

Customer did not leave a comment.

Daniel Burger 
Rating:
5.0

Customer did not leave a comment.

Allen Wands 
Rating:
4.0

Easy drop off

Shawn Gallaher 
Rating:
2.0

As is often the case with "neighborhood" locations, the people do not know UHaul computer systems very well. Though I had indicated when making the reservation that I wanted the vehicle coverage, it was not on the original contract, and the person helping me did not know how to go back in and add it. They had to call a colleague for help. In short, I spent much much time checking the vehicle out than I do at locations that do only UHaul. You might encourage these folks to immediately call UHaul for support when they have questions on what they are doing. Other than wasting quite a bit of my time, the gentlemen was very courteous and professional.

Chris Conley 
Rating:
4.0

Customer did not leave a comment.

Donald Chinshue 
Rating:
5.0

I was surprised at the gas charge. I was told to fill the gas only to the level it was at and I did, so I don't understand the charge.

Tara Laughlin 
Rating:
5.0

Was so easy to pick up and drop off. Did it all on my phone with the app.

Douglas Smith 
Rating:
5.0

I don't think there could be any improvement. It was a great experience.

nicholas iacovitti 
Rating:
5.0

No issues

joseph smith 
Rating:
3.0

I ordered furniture blankets to be included in my rental. I was charged, but they were not in the truck when I picked it up,

Susanne Steele 
Rating:
5.0

Great service. Prompt, prepared, polite, and productive. 5 stars!

Miguel Rios 
Rating:
5.0

Customer did not leave a comment.

Peter DeCarlo 
Rating:
5.0

Credit card fee , should be waived

wilda hernandez 
Rating:
5.0

Was extremely simple. In an out on my way to get the job done in less than 15 minutes.

Jeffery Dobens 
Rating:
5.0

This location was the best! Customer service was excellent. Truck was clean and ready to go. I will use this location again.

Nikia Hurlock 
Rating:
5.0

Customer did not leave a comment.

Todd Polonsky 
Rating:
5.0

Customer did not leave a comment.

RAYMOND MONGE 
Rating:
3.0

Customer did not leave a comment.

Lee Smassanow 
Rating:
5.0

If a customer drops off a great condition vehicle after a long distance move, maybe offer a little U-Haul merch like a ball cap, travel mug, sweat towel, cooling headbands, travel pillow, etc.

Shannon Jones 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Alvarez 
Rating:
3.0

This was not a regular U-Haul store, just a mechanic who has a couple trucks on hand to rent. But I really appreciated the convenient location and the rental process was very easy and the owner was friendly and helpful.

Karen Cetinkaya 
Rating:
5.0

Joe was the most professional, courteous and friendly person anyone could ask for. Would use this location ACR motor works for this reason alone. Fantastic experience

Daniel Simpson 
Rating:
1.0

Original reservation was at 9am. This got changed to 10am and we still didn’t get into a truck until a little after 11am. Apparently there were “computer problems” so there was a delay and when it came time to charge, the card used had to be taken several times. When asked if it would be charged as many times as it had been slid, he said “it shouldn’t”. Also, we had several questions regarding the storage and drop off locations; when we asked the man working at the pick up location, he had no information and told us to “just call uhaul” despite the website stating to ask in person. Also, the reservation was under Kyla and consistently, because Thomas was the driver, all of the information seemed to be directed at Thomas.

Thomas Henry 
Rating:
4.0

First time we used this facility as we were in a pinch. The guys at ACR were friendly and easy to deal with. We had to wait a little while at the office for our pick-up.

Stephen Decker 
Rating:
5.0

Customer did not leave a comment.

James Lippert 
Rating:
1.0

Customer did not leave a comment.

AMY LUNA 
Rating:
4.0

Customer did not leave a comment.

michael folwell 
Rating:
5.0

Have moving blankets there for customers to buy or rent. Very friendly and knowledgeable personel on site. Thanks.

Beth Adduci 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top