Customer Reviews for ACR Diesel & Auto Repair LLC
(U-Haul Neighborhood Dealer)

81 reviews

1420 E Andy Devine Ave   Kingman, AZ 86401

(928) 753-6305

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(928) 753-6305

1420 E Andy Devine Ave
Kingman, AZ 86401

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck bed was dirty, alignment was horrible and requested equipment not available.

Ginny Anderson 
Rating:
4.0

Customer did not leave a comment.

Delami Neal 
Rating:
4.0

Customer did not leave a comment.

Dianne Werts 
Rating:
5.0

Customer did not leave a comment.

Jason Kelly 
Rating:
5.0

Good deal

Jack Maurer 
Rating:
1.0

Customer did not leave a comment.

REBECCA LYNN HEBERT 
Rating:
1.0

see above statement

Ray Stone 
Rating:
5.0

They kindly called and are sending our over payment in the mail. Again thanks for your honesty. Sincerely Norm Swope

Lynn Swope 
Rating:
3.0

Customer did not leave a comment.

sam carmona 
Rating:
4.0

Customer did not leave a comment.

Anna Kline 
Rating:
5.0

Customer did not leave a comment.

Shilo Elliott 
Rating:
5.0

The staff was great and very professional. I'll definitely recommend them.

MARLA KIRIAKIDIS 
Rating:
5.0

Customer did not leave a comment.

Scott Comstock 
Rating:
5.0

Nothing, everything went well and smooth

Steven Herold 
Rating:
5.0

Customer did not leave a comment.

marsee smith 
Rating:
3.0

This location is an auto-repair shop and it looks like any other auto-repair shop, so it's hard to really comment about the location itself. The staff were friendly and very helpful though.

Byron Wilson 
Rating:
5.0

Customer did not leave a comment.

Carol Rush 
Rating:
4.0

Customer did not leave a comment.

Christian Bunch 
Rating:
5.0

Customer did not leave a comment.

EMMA PIERCE 
Rating:
3.0

Customer did not leave a comment.

Virginia Belcher 
Rating:
5.0

Dustin MGR was GREAT

Thomas Bond 
Rating:
3.0

Very helpful personal dropping off. Even though the mileage was wrong in the truck.

Jason Carroll 
Rating:
4.0

The first location I went to in kingman had given my trailer to another customer even though I had a reservation and had driven from Las Vegas to pick it up. The Arc location saved my move.

Chris Collins 
Rating:
5.0

Customer did not leave a comment.

JAMES DAURIA 
Rating:
3.0

Customer did not leave a comment.

Rebecca Hudson 
Rating:
5.0

Make sure the location that the reservation is made at has the correct unit available for pickup. I made the reservation 2 weeks in advance and ended up with a trailer 2 sizes bigger than I wanted, since it was the only one available.

Angelica Tackett 
Rating:
5.0

Over the top helpful. Even customers at location helpful on best route to take.

diane young 
Rating:
5.0

Customer did not leave a comment.

diane young 
Rating:
5.0

Customer did not leave a comment.

tammy penny 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE VIGIL 
Rating:
5.0

Very pleasant to work with got me checked in quickly..?

James Gallagher 
Rating:
5.0

Again very helpful, this time for unhooking and drop off.

Jack Wiles 
Rating:
3.0

Customer did not leave a comment.

Michael Williams 
Rating:
5.0

Customer did not leave a comment.

Peggy Starkey 
Rating:
4.0

Customer did not leave a comment.

carl genno 
Rating:
4.0

Staff was very friendly, as well as attentive

CIARA MEJIA 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN JACKSON 
Rating:
1.0

Train your rep! She and her daughter repeated what time to return the truck to only be charged for two days, then instead of the 3pm return THEY both said she put 7am o n the paperwork. When she called me after traffic rep assigned to her she told me to pi k up truck that night since they were closed Sunday for return. When I went in to discuss today she totally denied saying it, couldn't pull up on computer, then said it was on traffic rep and corporate to talk to me. !!! No responsibility at all!

JOANNE LEISER 
Rating:
5.0

I can not think of anything. They took excellent care of me. If I need a truck in the future. I'll be going back to the same location 😉

JULIA DEAN 
Rating:
4.0

Customer did not leave a comment.

THEODORE FADLER 
Rating:
5.0

Customer did not leave a comment.

NICHOLE JENKS 
Rating:
4.0

Customer did not leave a comment.

DONALD BURNS 
Rating:
5.0

No improvement necessary, everything was wonderful!

Jennifer Beberstein 
Rating:
5.0

Being able to take photos with the app. I drove multiple locations until I found a open Uhaul location to accept the truck. Also overcharged for distance traveled..

Stacie Birdsong 
Rating:
5.0

Customer did not leave a comment.

RICHARD WHITSON 
Rating:
1.0

I will never again use U-Haul for anything. You truly suck beyond all reason. I understand that companies make mistakes but yours are so egregious that I will blacken your eye every chance I get and warn people any time I see your name mentioned.

RONALD LINDEBOOM 
Rating:
5.0

Customer did not leave a comment.

JERRY COUSINS 
Rating:
5.0

Very knowledgeable, and quite polite.

STEVE SHAW 
Rating:
1.0

Got there at my scheduled time, had to wait quite awhile for the office lady to help the garage people, answer phones, etc before she got to me. She asked of I wanted insurance and was quoted $69. I accepted. She asked me all the same questions that were asked when I reserved, she was unable to locate the drop off location I selected. Finally found it. Finished and she gave me the keys and paperwork and let me on my way. No explain of the truck, paperwork, signature, nothing So I got.out to the truck to figure it out and the paperwork had a completely different city for my drop off the vehicle at, that was closer to the pick up location so my mileage was cut short. I went back in and asked her to correct it to the drop off city I selected and she said she wasnt able to help me, that I had to call the 800 number and have them fix the drop off. Also, the insurance amount quoted was half of what I was charged. The fee was doubled. There was also no blankets tbat I had ordered and paid for. I had to drive down the road and park the truck and call the incorrect drop off location and have them correct it. The gentleman I spoke with said she should have been able.to do it, and he was able to with no problem. He was very helpful and friendly. I did the best to use my household blankets to buffer my furniture, some.of them now have holes due to friction. So now I have to go purchase my house bkankets to replace the ones that were ruined due to not having the uhaul ones available.

KELLIE TUCKER 
Rating:
3.0

Customer did not leave a comment.

Roger Wilkinson 
Rating:
3.0

When I picked up the truck I just clicked it was clean to get going - your new system isn’t exactly quick. Then I opened the back - dirty socks, leaves, dirt, chunks of wood, a phone charger and a thank you note from the place where they rented the truck.

Phillip Berry 
Rating:
3.0

mechanical issues with lights - could not drive at night

larry lambert 
Rating:
5.0

Drop off location/person was very easy to work with. Very kind.

Donna Nail 
Rating:
5.0

Customer did not leave a comment.

RICHARD ASHLEY 
Rating:
5.0

Customer did not leave a comment.

ARTHUR WARD 
Rating:
5.0

Very friendly staff and great service. Thank you!

CRISTIAN ACOSTA 
Rating:
5.0

Customer did not leave a comment.

Gary Smith 
Rating:
4.0

Customer did not leave a comment.

Robert Park 
Rating:
5.0

Lessen the fee

Lonnie Thomas 
Rating:
5.0

Customer did not leave a comment.

Adam Striler 
Rating:
5.0

Customer did not leave a comment.

Vincent Kinsey 
Rating:
5.0

Customer did not leave a comment.

Jonnie Rothermel 
Rating:
5.0

Justin is professional and friendly. Will definitely utilize this business again!

Cathleen Atkins 
Rating:
4.0

It went well.

Stephen Knight 
Rating:
5.0

Nothing needs to be improved, based upon my experience. The personnel was immediately available, and wrapped up the return in short order.

Gerald Cox 
Rating:
5.0

Customer did not leave a comment.

DANNY JACKSON 
Rating:
5.0

Customer did not leave a comment.

Kari Dunmars 
Rating:
5.0

Very nice guy and helpful

Donna Moore 
Rating:
3.0

Inform customer that if they return the truck after the agreed time , they would be charged an extra Day. I was not informed and was charged, $55.00 more for a $29.00 per day rental, I returned the truck 45 minutes past the hour.

Lino Garcia-Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Terena Belitz 
Rating:
3.0

Customer did not leave a comment.

William Ewing 
Rating:
5.0

Customer did not leave a comment.

Richard Gardner 
Rating:
5.0

Really like this place, super friendly people always a pleasure to do business with.

Charles Larimore 
Rating:
5.0

Customer did not leave a comment.

Doreen Zubia 
Rating:
5.0

Very friendly and helpful, most recommended and would used again.

Charles Larimore 
Rating:
3.0

We were not aware that they closed at that time. So we went to your . Com for drop off , once we figured out your process it went ok . It would be better if the drop off point would be open on weekends

Michael Sanford 
Rating:
5.0

Treated exceptional by attendant, helpful with instructions. I wish more UHaul locations were like this one with a knowledgeable person who shows concern for the customer as this guy did. He went beyond in being helpful

Kay Millhorn 
Rating:
5.0

Customer did not leave a comment.

Alberto Lander 
Rating:
5.0

Customer did not leave a comment.

Barry Nelson 
Rating:
5.0

Customer did not leave a comment.

Sean Studler 
Rating:
5.0

Customer did not leave a comment.

Bob Brannon 
No reviews have been submitted for this location.

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