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Kent Crabtree
Customer Reviews for ACI Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was an ABSOLUTE BLESSING🙏🏿🥹 Thank U So Much From: The SMITH Family
BERVIN SMITHGreat people
erick bryantGreat experience. No issues.
Eric HudsonDid a return after hours using the app application crashed about halfway through the turn in process and had to reboot my phone when I log back into that the equipment was turned in so I didn't get to submit pictures of the status
Jay HickmanIt was perfect!
Matthew TrzesniewskiI had a pleasant experience! thanks Larry
GEORGE HARMONAgent was very kind, hooked up the tow dolly, then explained how to secure the car. Then unhooked dolly when it was returned it.
james walkerI will NEVER and I mean never go back to this particular place. I was contemplating spending $1k for a trailer to just not have to deal with this place.
Eddie GuajardoVery well run business
Victor RamirezQuick, easy, painless and affordable
Mark FawverLocation and customer service was far beyond the impeccable. Customer service was fantastic, and was greatly appreciated. They are fantastic.
jennifer collinsLarry is s great and his service is outstanding.
Jim SlingerlandIt is always very easy to return there.
CAROLYN GOODSONI wouldn't change a thing
Jim SlingerlandNo one was here because of the holidays, but the app was a breeze for self checkout and there was an abundance of space to park the trailer!
Bud MorganNothing. All the process was simple, clear and friendly.
ANDRES SchonviesnerNA
STEVE CARTERNothing
Michael MitchellI don’t see how any improvement would be possible!
Pat BradyGreat experience.
David GreenIt was a little difficult to find from the instructions uhaul gave, which took us to a hotel. We ended up finding it from finally getting the name of the return location rather than the address,so Uhaul needs to fix that on their end. We returned it on a Sunday so nobody was there but it was an easy process for the most part.
Paige WheelerHave help cover when owner is out of town.
marcelino del toroNo one was there when I dropped off but I called the number on the door and he just told me to park it out front. So that’s what I did..
Phillip RandelNo one was there at the office to help me on a weekday
Abigail BarrettExcellent customer service!
KAREN JEFFREYLarry went above and beyond to help us. My jeep broke down in Childress on our way to Grand Prarie Texas and I had to rent an auto transport. He did a great job explaining everything in details. He turned our bad day to a great day . We made it home with no issues . We need more people like Mr. Larry in this world.
monica galvanKeep up what you are doing. thanks I’ve used y’all twice I am very satisfied 👍
RAFAEL GRANADOSTha pricing could be lower. :/
Danny FollisI still have not received a receipt from dropping the truck off.
TROY WAYNE TROLINDERLarry was amazing. Opened his location on Father's day so that I could make it to see my children.
Kurt GlassTruck was filthy when we picked it up. The windshield was so covered in bugs that I immediately had to take it to the gas station and scrub it down.
DANNA JOHNSONReturning truck was easy and personal friendly
joe merrellLARRRRYYYYY! Best bud Ever!
Jessica BuenzowNo one on site, voice mail was full, so could not leave msg. Lock box inside door had no lock, had to go through relative to contact a person, unclear instructions to relative
joe merrellN/a
dustin bladesNo, everything was handled as it should gVecbeen.
Anthony BartolucciThe tires on the trailer were at the minimum tread depth on 3 of 4. The trailer was dirty inside and out had mud all over the front. When I turned it in, I was asked about it as if I had done it. Very nice guy but the equipment was very old and still expensive.
Jon BuckholtzI know they were pinched for time, so I’m reluctant to complain. Larry, in Childress was a very good guy. I liked working with him. The truck’s check engine light came on, it was low on oil. It stayed on after topping off the oil. We had to get the Shamrock TX location to put tires on it. The guy Brian at Shamrock was about abrasive as they come. When I told him we needed tires he said “ you know we’re about to close, right?”. I was just trying to get something scheduled. I wasn’t demanding anything from him. Then the trailer light connections didn’t work. We had to drive with our hazards on.
Neal WhiteNothing, every time I rent here it’s a positive experience.
Dew JohnsonVery helpful. Went out of his way to help!
Ruben DesantiagoNothing.
DENISE WESLEY