Customer Reviews for ACC Satellite
(U-Haul Neighborhood Dealer)

197 reviews

1144 W East Av   Chico, CA 95926

(530) 924-5792

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 924-5792

1144 W East Av
Chico, CA 95926

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice experience. Gentleman working was very courteous. I will definately use again!

Martine S. 
Rating:
5.0

Super great service. The best uhaul location in Chico A+

Staci M. 
Rating:
5.0

Super fast drop off

Carrie S. 
Rating:
5.0

Fantastic owner Great to work with I will alwsys go here.

MARK M. 
Rating:
5.0

Great location, I had to leave my car overnight and the parking area had floodlights and security cameras

Karl W. 
Rating:
5.0

Customer did not leave a comment.

kim N. 
Rating:
5.0

Customer did not leave a comment.

Ramsey C. 
Rating:
5.0

Best Uhaul place

Salvador R. 
Rating:
5.0

I would recommend everyone to go to ACC Satellite for U-Haul rentals. They go above and beyond to serve you and get you on your way safely. U-Haul sets the price and it can be expensive. But this location goes out of their way to compensate for that. Don't go anywhere else.

Davon B. 
Rating:
3.0

Since it was returned on a Sunday, the business was closed, so I was unable to speak to anyone. The U-Haul equipment was kept in a locked fenced area, but I had to drop off the trailer outside this area. I was/am concerned that since I could not lock the trailer hitch, someone could easily steal the trailer after I left.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Clifford M. 
Rating:
5.0

Customer did not leave a comment.

Tyson H. 
Rating:
5.0

Great experience! Super fast

Bette M. 
Rating:
4.0

Customer did not leave a comment.

Alisa C. 
Rating:
5.0

Great customer service

Anjesh K. 
Rating:
5.0

Nothing. It was simple and the people are friendly and helpful. This location is the only one we want to use because of how nice the people are.

Daniel H. 
Rating:
5.0

After Hours drop off was easy, Lot was well lit with plenty of room

andrea G. 
Rating:
5.0

Easy to find and super fast drop off

andy R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia P. 
Rating:
5.0

This is the best Uhaul location in Chico!

CHARLES B. 
Rating:
5.0

Friendly staff

marilyn G. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Exceptional UHaulservice

Charles W. 
Rating:
5.0

I'm switching to this location for my future rental needs. They are fast and efficient. The actual U-Haul center takes forever.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Les H. 
Rating:
5.0

Very nice people, getting in and out was quick!

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Habib A. 
Rating:
5.0

Customer did not leave a comment.

EARNEST B. 
Rating:
4.0

The owner was very friendly and informative. He gave excellent service. The truck was great too

John L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Called to take off the additional miles and extremely helpful

Fred U. 
Rating:
5.0

Customer did not leave a comment.

Nickolas M. 
Rating:
5.0

What a wonderful uhaul retailer. I plan to go out of my way to use this specific retailer for any future moving truck rental needs I have in Chico. Wonderful service, the owner promptly and kindly helped solve an issue for us, and the truck was clean and well maintained.

Remy B. 
Rating:
3.0

Customer did not leave a comment.

Kate B. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Very quick return process

jose U. 
Rating:
4.0

The gentleman who helped me was nice but he forgot that the vehicle always turns on on with the toe mode engaged and then I needed to turn it off if I wanted to use the economic Green mode. Unfortunately I learned this after going 47.miles .I had no idea that the tow feature came on automatically even seeing the light I wasnt going to fiddle with then instrument panel on a rented uhaul. i definitely felt a difference In over all performance with tow feature off. Too bad it wasn't for barely two miles.i learned I can take more time to ask questions or call. To ask questions from afar. I'm sure it wasn't an intentional.oversight.

Shannon W. 
Rating:
5.0

Great customer service, very friendly. Easy check out and check in the truck.

Scott S. 
Rating:
5.0

They were fast, friendly and went out of their way to make it all happen.

James L. 
Rating:
5.0

Customer did not leave a comment.

Monique D. 
Rating:
5.0

All was great!

juana L. 
Rating:
5.0

Super fast check out, really great service

Joel C. 
Rating:
5.0

Awesome service, great representative!!

William S. 
Rating:
4.0

Recommend a more thorough cabin inspection next time. There was a person's shoe in between the seats when we picked it up.

Ezequiel C. 
Rating:
5.0

Very friendly and helpful getting my rental.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
3.0

I made a real effort to drop the truck off the truck at 5:00pm only to find out they closed at 2:00pm

Michael H. 
Rating:
5.0

No comments, everything was great! Thank you!

Andrew L. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Erwin W. 
Rating:
5.0

I always rent from this location because they have best customer service.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Ines L. 
Rating:
1.0

Please send emails when you are changing the location address. I was not notified, and this is a huge deal for me because I do not have a car. I chose a different location because it was walkable

Arianna C. 
Rating:
5.0

I did not have the proper hitch but the owner loaded me a 2" hitch since I was returning the trailer back to his location, Great customer service A+

Suzanne S. 
Rating:
5.0

Nothing at all. Sam was excellent! He was very kind and patient with us and showed me how to load a car on the auto transport! I know I would have been left to do it by myself if it was someone other then Sam. Also, he was able to fix out last minute issue by changing our reservation from the 6x12 trailer to the 20' Truck with the auto transport. He also waited till we drove off with the car on the transport to ensure everything was good to go. Sam has the best customer service I have ever experience!

Rayan M. 
Rating:
5.0

Sam and his staff provide OUTSTANDING CUSTOMER SERVICE each and every time I rent from them!

Gary C. 
Rating:
5.0

The operator was knowledge about and helpful for what we were trying to do. It was a one way trip back to Hillsboro Oregon.

gerald B. 
Rating:
5.0

When returning the U-Haul the person helping me was so helpful and very friendly. I would recommend that location again and again

Summer H. 
Rating:
5.0

Customer did not leave a comment.

Danna M. 
Rating:
5.0

Fast Service

JOSE L. 
Rating:
5.0

Nothing. The salesman was excellent, friendly, and helpful. Everything was great!

J. Scott A. 
Rating:
5.0

ACC satellite goes above and beyond for their customers. They are an amazing company and I highly recommend them to every person I ever meet.

Beth F. 
Rating:
5.0

Customer did not leave a comment.

Haylee C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Very helpful

MARIA M. 
Rating:
5.0

I called the business after hours and left a message, they called me back within 30 minutes and guided me through the drop off process, Great customer service!

nik M. 
Rating:
5.0

Super easy to deal with, great service

Thomas B. 
Rating:
5.0

Rental through website was easy and seamless. Directions to location were accurate. Yard was clean, tidy and organized. Check out was great, owner personally went over safety checks with me and did walk around inspection. We had to extend our rental by a day and owner was immediately reachable and understanding. Accommodated our needs and we so much appreciated that. I will always select this location for future rentals.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Mason W. 
Rating:
5.0

Xlnt customer service

Brent B. 
Rating:
4.0

Customer did not leave a comment.

Alan L. 
Rating:
5.0

Absolutely awesome

Samuel Z. 
Rating:
5.0

Great staff, quick drop off

Thomas B. 
Rating:
1.0

The box trailer leaked and soaked our stuff

Stacey T. 
Rating:
4.0

The location is fine. Uhual corporate is a different story. I drove 11 miles in 12 hrs, pull a gallon of gas back in the truck and U-Haul Corp tried to charge me for three gallons of gas. Do the math. When I called the location, the owner said corporate was the one charging me. The location owner said he would reimburse me.

Tyler L. 
Rating:
4.0

The truck was clean and ready to go. someone must have smoked in the cab prior and even though it was cleaned you could still smell it a bit. Not sure what to do about it. I appreciate the effort to try and remove the smell.

Teresa E. 
Rating:
5.0

Customer did not leave a comment.

Amberly C. 
Rating:
5.0

Perfect location, Great customer service A+

Dan M. 
Rating:
5.0

Sam shows excellent customer service. Would definitely use him again and recommend him to all my friends and family.

Trisha C. 
Rating:
5.0

Service in Chico at the uhual off W East Ave was awesome! The owner helped me out with adjusting my reservation when I was in a pinch. I really appreciate their help

Trey R. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Sean N. 
Rating:
5.0

As always this location has the best customer service

GARY F. 
Rating:
3.0

Very friendly

Gregory C. 
Rating:
5.0

i forgot the guys name who rented me the truck but he was very very friendly and was patiant with me.... i would rerent from this guy again if i needed too.

Martin W. 
Rating:
5.0

Amazing customer service I hope you guys keep him he came on his off day to help us out. I hope he knows how helpful he was

Casey C. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Back up cameras are a life saver, all vehicles should have one

Ian D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

This location was amazing! The gentleman working was very nice, thorough and courteous. Even though he was attending to someone prior to our arrival he still acknowledged me and my partner and was just very warm.

Dolores H. 
Rating:
5.0

I'd recommend this place to everyone, they are nice and helpful and we had a really nice man help us unhitch. I love when places have happy employees!

Anita S. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

Very friendly staff, A+ service at this location

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Truck was maintained and clean, I would recommend this dealer

GARY F. 
Rating:
5.0

Very much recommend this U-haul location

angela H. 
Rating:
5.0

This location had the equipment needed when the main location didn't have.

Martin D. 
No reviews have been submitted for this location.

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