Customer Reviews for ABJ Auto Service
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was good. I’ll use ABJ again next time I need a truck.

Rating:

3.0

Will charge you unsuspected fees

Rating:

5.0

Nothing. Service was ok,equipment was ok. No issues.

Rating:

2.0

Bc i got charger for another day when i was not suppose tro

Rating:

4.0

Staff was helpful. I would have liked better signage, though; it was not clear where I was supposed to enter the lot or park the truck for dropoff.

Rating:

3.0

I am sorry and disheartened to report that once again I rented a u-haul, on Thursday December 7th, 2023 and was not supplied with the equipment which I requested and paid for in advance. Neither the utility Dolly nor the furniture pads were included. Once again I kindly request a refund and consideration of the repeated inconvenience and poor customer service I have experienced as a loyal, and frequent U-Haul customer. I was able to overlook and forgive the first incident, but I am now frustrated and feeling like my business does not matter to u-haul. Being without these items made my time sensitive move extremely difficult and extremely frustrating. Please see to my refund and address this situation asap. Thank you. Kind Regards, John J.Muise

Rating:

4.0

I live about 35 miles from this location, I wanted to rent from a u-haul dealer 5 miles from my home, they did not have the equipment i needed, so i drove the 35 miles to Dickson Tn, rented the equipment, towed the car back to Erin Tn., my home town. when I asked if I could drop off the car dolly at the location 5 miles from my home, I was told I could but it would cast me about $50. dollars more, so I had to drive about 70 miles round trip to return the car dolly. my question? why could I not return the car dolly to the closed location, they needed one there (farm and feed Cumberland city Tn.) anyway ???

Rating:

5.0

👍

Rating:

5.0

I rent U-Hauls from Ebraham a lot, personable, good service a great face for your company.

Rating:

1.0

When I arrived to the location to get my rental, the lady was rude and did not want to help me. She told me to go to another U-Haul rental or come back tomorrow when her husband was there to help me. While I was on the phone with customer service she wouldn’t let me leave and was trying to force me to provide her with my driver license so she could take a picture of it. The customer service rep I was on the phone with had to tell her for forcefully to let me go my id is in my contract. When I finally left to load the truck the back was dirty. I will NEVER rent from this location ever again!!!

Rating:

3.0

26 foot truck AT3274R, JH1336E Disappointed in the dealer's lack of attention to maintenance of the truck, tire pressure, passenger rear outside 50psi and inside 40psi has slow leak drivers rear outside 70psi and inside 60psi ABS light on Parking brake, electronics work, but no braking effect to hold truck. In other words complete E-brake failure.Yes I am a CDL A with air brake, Dbls, and passenger endorsement, I do pre-trips, Todd Witbeck 165 Lakeview Ln McEwen TN 37101 989-418-0112 twitbeck@protonmail.com

Rating:

5.0

Nothing. Cause aj is a wonderful man.

Rating:

5.0

Very nice man that runs the place & was he helpful Great Job 👍

Rating:

3.0

The first truck I reserved - we spent an hour at the lot trying to get through truck at another location. Their was a sign on the door that said closed due to the storm. Finally we were able to get inside the truck but no key. Uhaul representative found us another truck 2 miles away. We spent a little more but we lost about an hour and a half of time nto my move. So we were on a time crunch bc so much time was spent on trying to access the first truck I reserved. I definitely had better experience here then I did at my 1st reservation. However this experience made a stressful time even more stressful due to all the trouble we had to go through to access a truck that did not have a key. Then to drive to another location and start that process all over. Thankfully the owner showed up on that lot and made it easier. The whole mobile pick up needs to be improved bc they should not be displaying they have uhauls and do mobile pick up if they don't leave us keys.

Rating:

1.0

Have windshield not be damaged, have working tail lights, have no offensive odors in cad, have inside of truck clean and free of debris. And if something isn't right give different equipment

Rating:

5.0

NA

Rating:

1.0

To be specific this review is for the drop off location at 1410 US-70, Dickson, TN 37055 location. The older man working there gave me the rudest racist customer service experience in my life. U-Haul should have customer friendly representatives. To add the location should be condemned it was so filthy, dirty, messy, and cluttered. Some of the chairs were even unsafe to sit in.

Rating:

5.0

Nothing really...this was an outstanding experience!

Rating:

1.0

Was overcharged for the rental and have not been able to resolve yet. I had reserved for a 2 day rental, but was charged for 3 days...

Rating:

1.0

Uhaul will never receive my business again nor would I recommend this company to anyone in the future. I reserved a 26 ft truck weeks in advance with pickup and drop off locations within 15 minutes from our destinations. Two days prior to our reservation, the locations and size of truck were changed. No explanation was given until I called. We not only had to drive over an hour to pick up and deliver it back, but we only received a 15ft truck. Multiple trips were required to complete our move.

Rating:

5.0

Very friendly staff!

Rating:

3.0

There was broken glass in the floor of the passenger seat. I also ordered a dolly and moving blankets and they were not on the truck but I was still charged.

Rating:

3.0

My reservation was changed at the last minute by Uhaul. I had to drive an hour to pick up the rental and when I showed up I had to call and wait for the owner to drive back (10minutes) to unlock during his business hours. The last time I use U haul!

Rating:

2.0

Owner spoke broken English and wasn’t real familiar with the Uhaul website . I had populated all registrations information, but he didn’t seem to understand and took me through similar questions re where I wanted to drop off trailer to get the best rate. I had already filled that out. Although I had already took pics of my ID ( license), he required using it to take pics again on his phone. Owner couldn’t lift tongue of trailer by himself. I had to help him, I strained my back doing so.

Rating:

3.0

More welcoming environment and helpful service

Rating:

5.0

Everything was perfect!

Rating:

1.0

The person who rented me the trailer gave me all the wrong information as to when and where the trailer was to be dropped off. He then changed my rental agreement 5 times, which Inknew nothing about. When I tried to drop off the trailer, I was told it was the wrong location, I had to drive 30 more miles and then was charged a “late fee” all because I was given the wrong information in the begu

Rating:

2.0

My equipment was not in the car. The uhaul was locked and I could not see the number through the glass. It took awhile to figure out which truck. I had to call, the lady was friendly. I was put on hold for 12 minutes, then it was disconnected. I spoke with another person. Finally got the truck going.

Rating:

5.0

Again very happy to help and accommodate. Thank you uhaul!

Rating:

5.0

Not a thing, in my opinion.😊

Rating:

5.0

The service was amazing. He took great care of us!

Rating:

5.0

very good job just cost to much 500 dollaes to hual 200 dollars of shit , ha

Rating:

4.0

No large dollies on hand. The office could definitely use be organized and cleaned.

Rating:

5.0

You need to have paper documents for backup when internet is down. I drove 400 miles to find i couldn't get my truck because the first place had no interet. Luckily another place 3 miles away had a truck. U-haul never called the day before to confirm my reservation like they said they would in my confirmation email, this all could have been avoided if uhaul would do their part correctly. You just leave the people renting them out for you in the dark. The truck I picked up had damage all down the left side, make sure you fill out the text they send you before leaving the lot.

Rating:

2.0

Friendly gentleman, office is very dirty, very antiquated process for obtaining equipment and returning it to settle billl. In the end, accurate and good customer focus.

Rating:

3.0

Give the customer more info as to the 24/7 pickup. It was a nightmare for me trying to get verified. I was using an iPhone and U-Haul would not recognize my location on their website through my safari web browser. I then downloaded their app and it would not recognize my reservation number. I was on the phone with U-Haul for over almost 2 hours trying to get this resolved. I finally had to get someone to loan me their android phone and it worked just fine. Be prepared for the verification process, have several contacts on hand, passport and lease agreement.

Rating:

4.0

Owner was professional and accommodating. Location was somewhat messy, but service and equipment were excellent.

Rating:

1.0

Equipment was not cleaned in the cab or the bed of the truck. Requested a hand truck and furniture pads and neither were provided at pickup, nor was anyone available to assist with the request.

Rating:

4.0

Drop Off was very smooth and efficient.

Rating:

1.0

To Appropriate Person: I hope this email finds you well. We rented a car transporter on Saturday. We were very unhappy with our rental. The representative who hooked the trailer up to our vehicle missed a very important step - he did not secure the trailer to the ball hitch on my car. Luckily, I only drove the transporter a few miles and when I attempted to drive the car onto the transporter, the tongue of the trailer immediately raised in the air. If it were not for the safety chains, my car and the car being towed could have sustained a great deal of damage. Furthermore, the straps on the right side for the wheel were broken. Therefore, I had to use my own ratchet straps to secure the car on to the trailer. We have rented many UHauls over the years. This experience was atypical but feel that it was undeserving of the price that we paid. We would like to receive some compensation for our inconveniences. I would be happy to send photos if needed. Thank you, Eric Chapman 276698823

Rating:

5.0

It was an easy and pleasant transaction. Thanks!

Rating:

5.0

LARGER DRIVEWAY TO GET TO THE TRUCKS IN BACK OF YOUR LOT . i ALMOST HIA A CAR TRYING TO GET BACK THERE. A VERY TIGHT FIT

Rating:

5.0

This was my initial requested location. UHaul had changed my pickup destination, and I had not noticed it. I was lucky that they had a truck available, and appreciate their great customer service in this regard.

Rating:

2.0

Turn in location was convenient however the personnel there would not park the truck. I had to do it for them. I don’t work for Uhaul so that should not be my job to do.