Customer Reviews for ABC
(U-Haul Neighborhood Dealer)

56 reviews

5601 SE Lee Blvd   Lawton, OK 73501

(580) 215-5136

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(580) 215-5136

5601 SE Lee Blvd
Lawton, OK 73501

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Amy Brooke Crumrine 
Rating:
5.0

Customer did not leave a comment.

Leona Wright 
Rating:
3.0

She was busy upon return- it was mainly self return and she said she would get to it when she had a chance. Not a biggie since we knew what we were doing but for those that don’t, it wouldn’t be helpful.

Tiffany Guzman 
Rating:
5.0

Customer did not leave a comment.

Anderson Pena 
Rating:
3.0

Mirrors weren't able to move. So me being 5'1 it was very uncomfortable driving without my mirrors being able to move!! So a little bit more features for short people

Alexis Steward 
Rating:
5.0

Customer did not leave a comment.

Sean Villagomez 
Rating:
5.0

Customer did not leave a comment.

ROBERT Taylor 
Rating:
5.0

Nothing

Odell Gunter 
Rating:
5.0

However I was overcharged for the rental upon drop off. Took multiple phone calls and chats to correct the issue and instigate a refund.

KC Ely 
Rating:
5.0

Customer did not leave a comment.

james ariail 
Rating:
5.0

Customer did not leave a comment.

Melissa Lovett 
Rating:
5.0

Customer did not leave a comment.

Anthony Hunter 
Rating:
5.0

10/10 highly recommend

Rogelio Argueta 
Rating:
5.0

Customer did not leave a comment.

Chris Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Shaianne Hernandez 
Rating:
5.0

Customer did not leave a comment.

Ryan Jennings 
Rating:
4.0

Customer did not leave a comment.

Houston Moore 
Rating:
5.0

It’s a heck of a lot of work to move your self! Never want to do it again.

Francis Sapcutt 
Rating:
5.0

None. Great people!

Christopher Pauley 
Rating:
5.0

Customer did not leave a comment.

Kyle Alford 
Rating:
5.0

Make it free? Past that, nothing.

Justus Perry 
Rating:
5.0

Customer did not leave a comment.

Kayla Capocciama 
Rating:
4.0

Was told there would be no extra day charge when called about the return to then get this after all the uhaul rental I used in this move

Roxanna Green 
Rating:
4.0

they were very helpful and took care of my needs despite being closed. thank you

David Duchre 
Rating:
5.0

Customer did not leave a comment.

Jet Adair 
Rating:
2.0

The attendant didn't really know the correct procedures to hook up the trailer. (Didn't know to use the screw jack on the front to lift the tongue to the proper height. Also didn't think to check that the electrical connections were working, I had to remind him.) The ratcheting mechanism to secure the straps to the front tires of my vehicle were rusted and I had to use some WD-40 to free them up, then after 20 miles I checked and the right front mechanism had loosened and the straps were half off the wheel. I was directed to this location, a round trip of over 10 miles, even though I was living 4 blocks away from the main uhaul location in Lawton OK. Not Happy!

Judd Vermillion 
Rating:
5.0

Customer did not leave a comment.

FELICIA COLON 
Rating:
1.0

I ASKED THE PERSON THAT HOOK THE TRAILER IF ALL THE LIGHTS WERE WORKING AND HE ANSWER ME YES. I WAS PULLED OVER BY THE POLICE IN FLORIDA AT NIGHT BECAUSE NONE OF THE LIGHTS WERE WORKING (EXCEPT THE SIGNAL LIGHTS AND BRAKE). THE POLICE OFFICER TOLD ME IF I GET OUT OF THE INTERSTATE HE WILL NOT GIVE ME A TICKET. I HAD TO STAY IN A HOTEL BECAUSE OF THAT. I DID CALLED ROADSIDE ASSISTANCE BUT IT TOOK MORE THAN 3 HOURS AND I FELT SLEEP. I WILL LIKE THAT THE HOTEL BE REIMBURSE

RAFAEL DELTORO 
Rating:
1.0

I will be calling to submit a customer objection. 1. Prepaid online for speed and convenience, but equipment was not ready. 2. Prepaid onli

Kurt Foy 
Rating:
3.0

A little hard to find the place. No big sign

Mary Gardner 
Rating:
5.0

Customer did not leave a comment.

paul lebel 
Rating:
3.0

Was told at pick up I could drop off at closest location upon arrival as I wasn’t sure where the closest was. Received a call later from UHaul rep telling me an address I could drop it off at. When I asked if it was closest, I was told it’s about 10 (it was 20) minutes away and we’d like to drop it off where we need it. There is literally a location within 2 miles of where I moved to.

Randy Law 
Rating:
3.0

Customer did not leave a comment.

yvette grimes 
Rating:
3.0

Truck had serious maintenance issues

Steven Penhall 
Rating:
5.0

Very courteous and helpful gentleman there.

Kevin Burnett 
Rating:
1.0

I was told I could change the form of payment at the drop off point. There was no office that was open at this location to do anything.

Dow Pursley 
Rating:
5.0

While the location staff was great, the customer service over the phone was horrible! The lady was rude as hell. The truck that I reserved was not available at the location I reserved it at even after making the reservation almost a month in advance. Why even give customers the option to make a reservation if you can't have the equipment there when it's suppose to be?!?! I will not use UHAUL again, nor will I recommend anyone use you. You can thank the rude ladies calling from +1 (405) 732-4726 for them costing you future business.

Shannon Veal 
Rating:
5.0

Customer did not leave a comment.

Kathern Pizarro 
Rating:
5.0

Great service

EDDY DERENONCOURT 
Rating:
4.0

Customer did not leave a comment.

Rey Rey 
Rating:
3.0

Customer did not leave a comment.

HEATHER ELLIOT 
Rating:
3.0

Customer did not leave a comment.

randy norris 
Rating:
3.0

More/larger signage is needed. We put the address into GPS and that's how we found it but when we pulled up we weren't sure we were at the right place. The guy was outside and waived us over, but otherwise we would've turned around and tried again to contact someone that worked at Affiliated. The gentleman was very nice and it was a breeze to turn in the truck/equipment, so that was a plus!

BEN PATNODE 
Rating:
3.0

Customer did not leave a comment.

Timothy Foerster 
Rating:
3.0

Although the woman was very nice the office area was not inviting and you could not see anyone when you walked into the little building. It could be possible they are building a new office because this did seem to be a temporary building

PAM SWEETIN 
Rating:
5.0

The furniture pads were not folded or in the truck at pickup time. It wasn't a problem but did take a few extra minutes to count them and put them in the truck

ISAAC GLOVER 
Rating:
3.0

Customer did not leave a comment.

JONATHAN COULTER 
Rating:
3.0

Safer drop off location.

KATHERINE RHODES 
Rating:
3.0

Sweep the trailer out before I rent it

FRED BATES 
Rating:
5.0

Great customer service!

Nicole Brock 
Rating:
5.0

Great pickup spot.

Rebekah Romo 
Rating:
5.0

Customer did not leave a comment.

Phillip Coll 
Rating:
4.0

Very friendly service!!

RENITA NELSON 
Rating:
3.0

We dropped the truck off with over 1/2 tank of gas, the receipt we receiveced via email indicated it was 1/4 tank and they charged us a $25 cleaning fee. The truck was clean when we dropped it off. The location was difficult to find but the manager kept in touch with us via cell phone to help us locate the drop off point (not clearly marked and hard to find in the dark). We appreciate Mike's service, but very upset with the $25 cleaning charge.

JOHN LOVELL 
Rating:
5.0

Customer did not leave a comment.

HEATHER SARVIS 
Rating:
5.0

Customer did not leave a comment.

howard newton 
No reviews have been submitted for this location.

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