Customer Reviews for ABC Self Storage
(U-Haul Neighborhood Dealer)

1,569 reviews

12 Ossie Rd Rte 116   Middlebury, VT 05753
(Rt 7 & 116)

(802) 388-4592

Office Hours

  • Monday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Tuesday:
    Closed
  • Wednesday - Thursday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Sunday:
    11 am - 1 pm / 2 pm - 3 pm
Special Operating Hours
  • 3/21/2024: 9:30 am - 12:30 pm
  • 3/22/2024: 9:30 am - 12:30 pm
  • 3/23/2024: 9:30 am - 12:30 pm
  • 3/24/2024: Closed
  • 3/31/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(802) 388-4592

12 Ossie Rd Rte 116
Middlebury, VT 05753
(Rt 7 & 116)

Services at this Location:

Office Hours

  • Monday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Tuesday:
    Closed
  • Wednesday - Thursday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 2:30 pm
  • Sunday:
    11 am - 1 pm / 2 pm - 3 pm
Special Operating Hours
  • 3/21/2024: 9:30 am - 12:30 pm
  • 3/22/2024: 9:30 am - 12:30 pm
  • 3/23/2024: 9:30 am - 12:30 pm
  • 3/24/2024: Closed
  • 3/31/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Knowledgable, Friendly. Thorough.

Steven S. 
Rating:
5.0

Brad takes his job very seriously and it is a pleasure using his uhaul location several tines a year.

Ken V. 
Rating:
3.0

No one was there.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Bob G. 
Rating:
5.0

This was probably the best rental experience I have had. The representative was very personable and knowledgeable. This helped tremendously when getting everything we needed for our move. Even recommending items to make the transition easier. I guess the only thing that didn't work out for us was the lock set we purchased. The disc style locks are not wide enough to lock the latches on the roll-up doors of the trucks. This was very minor and somewhat insignificant, but it was the only the only hiccup during the move. I would definitely recommend this location to friends and family.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Great

KEN B. 
Rating:
5.0

The person who helped us was quite friendly and willing to find a truck that fit our needs. He is in the right profession!

WILL H. 
Rating:
5.0

The gentlemen at ABC self storage was more than helpful. He went above and beyond to make sure I had the right hitch set up and weight distribution on the trailer for what I was hauling. I highly recommend anyone needing a U-Haul in the area to seek out this rental location. 5 stars.

Nickolas L. 
Rating:
5.0

Service was excellent

William H. 
Rating:
5.0

Operator was very helpful with information on the different trucks, and why I was upgraded to a different truck. The upgraded truck was great , performed great, and got the job done with no issues. Thank you so much to ABC Storage.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

alma B. 
Rating:
5.0

Not much. Maybe increase cell reception in the area, but that's nothin your control.

Chris P. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
3.0

dropped off the truck at the location, it was closed so it was self serve, no issues

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

always a friendly and most accommodating local provider

randy K. 
Rating:
4.0

Customer did not leave a comment.

Joseph D. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

there was no one there so i drop off the Trailor and left the paperwork in the drop box..

Jody A. 
Rating:
5.0

Customer did not leave a comment.

wendy B. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Fantastic service! The gentleman who took care of us was kind and considerate and kowledgeable. We were late for pick up and he called to make sure that we were okay and still coming. He fully explained any questions I had. I'll most certainly be coming back when I need to rent again!

Kate B. 
Rating:
5.0

Customer did not leave a comment.

Roland M. 
Rating:
5.0

Customer did not leave a comment.

Hayley C. 
Rating:
5.0

Customer did not leave a comment.

Meara H. 
Rating:
5.0

Excellent and knowledgeable manager who accommodated to all our needs. Truck ran well and the return was easy.

Anthony S. 
Rating:
5.0

It was a perfect experience - no need to add anything.

laurie H. 
Rating:
5.0

I cannot think of anything. the person in Middlebury, VT was great in explaining everything, he made it easy for me.

paulette P. 
Rating:
4.0

Customer did not leave a comment.

suzanne A. 
Rating:
5.0

The owner was very friendly, kind and knowledgeable.

Erik S. 
Rating:
5.0

Customer did not leave a comment.

roland A. 
Rating:
5.0

Easy to rent and return. Brad has a nice operation. Very efficient.

Greg S. 
Rating:
5.0

Also ways make sure your truck is working properly when you start driving. The gentleman at the u Hal place was very nice and helpful. I have done business with him be for and good and far man. The peole that had the truck be for me was not properly informed the gentleman at the store about its problems. So when I got the first truck I went down the rood and had to turn back. it did not feel right. when I got back i told the gentleman about how the truck was feeling and what it was doing. So he was so nice and got me a different truck . Also he was going to give the truck a ride to see what was going on with it. I thank him so much for doing this. the next truck drove really well. I was so glad. like is said this place is a really good one. I will always go back there .

Eva P. 
Rating:
5.0

Have had several truck and trailer rentals from this location. Every experience was excellent.

Steve A. 
Rating:
5.0

Brad is a great guy. He always tries his best to make the rental a success and I appreciate that a lot.

Ken V. 
Rating:
4.0

Customer did not leave a comment.

Maija C. 
Rating:
5.0

Great job

Steve A. 
Rating:
5.0

Customer did not leave a comment.

rick E. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

Customer did not leave a comment.

Jessie P. 
Rating:
5.0

Not much. He goes out of his way to make sure things are right, is friendly. helpful and represents your company extremely well.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Jessie P. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

elizabeth R. 
Rating:
5.0

Attendant at this facility was extremely helpful and professional. Experience was easy and stress free. Thank you for your services. Very satisfied customer

JAMES L. 
Rating:
5.0

Excellent service. Very satisfied customer. Trucks were absolutely fine and customer service was 5 star. Professional and courteous.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Great job with the return. Cares about the customer!

Brian G. 
Rating:
3.0

Drop off location was not open.

Jared L. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
3.0

The U-Haul system allowed me to drop off at a time that the location was closed, then made it difficult for me to drop off after hours. This location does not have good cell phone service, so dropping off via the app is impossible for this location.

Ariel V. 
Rating:
5.0

Excellent customer service. Very knowledgeable and efficient. Great experience.

callie L. 
Rating:
5.0

Keep going what you're doing. I rented an appliance dolly to move a stove and refrigerator. Best ten dollars I ever spent.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Alice W. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

russ L. 
Rating:
5.0

Customer did not leave a comment.

Anna F. 
Rating:
5.0

All good. Thank you!

Genevieve B. 
Rating:
5.0

Customer did not leave a comment.

Louise P. 
Rating:
5.0

Very helpful and easy to work with! Thank you!

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Margaret Y. 
Rating:
5.0

Customer did not leave a comment.

RYAN E. 
Rating:
4.0

Longer hours open

stanley B. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
3.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Spot on service there. Great customer service. The Motorcycle trailer is just the right size for moving bulky but light objects around town.

Gary N. 
Rating:
4.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

ron R. 
Rating:
5.0

Brad was great. He really explained everything and made pick up and drop off a breeze. Couldn't have gone smoother. I would highly recommend this location.

Carrie W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Nothing. The gentleman was helpful and went above the call of duty to help us

duane S. 
Rating:
5.0

Customer did not leave a comment.

bill H. 
Rating:
5.0

Customer did not leave a comment.

Roland M. 
Rating:
5.0

Nothing

Sarah T. 
Rating:
5.0

Customer did not leave a comment.

steve M. 
Rating:
5.0

Brad as always is efficient & pleasant to work with. Great service.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

I did not see improvement needed. The attendent was helpful, knew the equipment, attentive to safety.

Stephen M. 
Rating:
3.0

The message on the website was different than actual life. We arrived to find the location office closed. The app to do drop off was okay.

rebecca M. 
Rating:
4.0

Customer did not leave a comment.

albert C. 
Rating:
5.0

Just a few little glitches with the truck door. Needs some repair. Otherwise perfect!

fran B. 
Rating:
5.0

Brad was excellent

Walter S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP K. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

For self check in after hours the u-haul site requires a photo of the equipment, but you are not allowed to upload the photo, you are supposed to take the picture and the site will search for it. If your photos are not stored where the site expects, such as on your phones memory card, or in a folder with a different name then expected, you cannot complete self checkout. The owner of the uhaul location I went to advised me that he knew of the problem and would not charge the extra fee for dropping off equipment after hours without completing self checkout. The uhaul rental site added over $120 dollars of equipment during the checkout process and has a link to skip extra equipment, simply setting all the equipment to zero does not allow you to progress through the checkout. There was a $5 safe trip fee added to my bill that I had not agreed to. Perhaps it is added if you try to speak to a customer service rep about not being able to complete the self checkout (20 minute wait time to speak to one, 10 minutes for text chat).

John R. 
Rating:
5.0

Customer did not leave a comment.

Bobby L. 
Rating:
5.0

Great service. Very friendly.

john S. 
Rating:
5.0

Customer did not leave a comment.

Martha K. 
Rating:
5.0

Customer did not leave a comment.

ruth T. 
Rating:
4.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

seth L. 
Rating:
5.0

Customer did not leave a comment.

dexter l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  Overall Experience 
Rating:
5.0

Very convenient and easy to use.

andrew b.  |  Overall Experience 
Rating:
4.0

When I moved to Middlebury, I found that I hadn’t downsized enogh. The staff we great in informing me of options, providing internet access, and help with a padlock. Good people to work with.

DAVID D.  |  Overall Experience 
Rating:
5.0

I would highly recommend ABC self storage. Their units are clean, nicely taken care of, safe, and well-maintained. When I needed help, they were at the ready at all times. I very much enjoyed them.

KANDICE H.  |  Overall Experience 
Rating:
5.0

Great service

MICHELLE D.  |  Overall Experience 
Rating:
5.0

Easy to work with and very friendly.

linda g.  |  Overall Experience 
Rating:
5.0

Very clean and friendly place. That's all one needs when going through a transition! It helped me tremendously! Good luck!

ana m.  |  Overall Experience 
Rating:
4.0

Very professional

DAVID L.  |  Overall Experience 
Rating:
5.0

The unit was perfect for our needs; the staff is exceptional, they were really helpful and provided us with some great tips; highly recommend!

MARVin V.  |  Overall Experience 
Rating:
5.0

When I had a problem with my lock, the staff person was extremely helpful and resolved the problem for me. I had no other problems.

SCOTT H.  |  Overall Experience 
Rating:
4.0

Very satisfied with facility and management

Privacy R.  |  First Impressions 
Rating:
5.0

Complex is very clean. I like that we chose our own code for the keypad, which means a record of who gains access when.

Privacy R.  |  First Impressions 
Rating:
3.0

Everything was fine

ELIZABETH D.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating service. Am pleased with the experience!!

JOHN P.  |  First Impressions 
No reviews have been submitted for this location.

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