Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was easy to fine, but the hours are weird. Most people move on Saturday. Why would you be closed?
Kristen Long
Rating:
5.0
Inside the truck was dirty.
Sarah Kocsis
Rating:
5.0
Customer did not leave a comment.
Kyle Yarber
Rating:
5.0
Customer did not leave a comment.
Rodney Butler
Rating:
5.0
Customer did not leave a comment.
Madison Armata
Rating:
5.0
He was very helpful and professional.
rhonda furgison
Rating:
3.0
Customer did not leave a comment.
bryan corbett
Rating:
5.0
Staff always helpful and friendly. For the 18 months we used storage always accessable and free of pests.
John Jacks
|
Overall Experience
Rating:
5.0
Dan and Peggy were great! They accommodate my needs on short notice, they will definitely be my first choice for storage and moving in the future.
Ronald Fracchia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLAYTON ALCORN
Rating:
5.0
Customer did not leave a comment.
Quintin Hansen
Rating:
1.0
First time renting the truck, I thought they would be good because they are well known, I was doomed. They over charged me. Be careful if it's your first, you might be taken by surprise like I was. I barely give reviews to anyone, hopefully someone finds this useful
Brian Malambwe
Rating:
5.0
Rates were good. Customer service was great.
Cynthia Bryan
Rating:
5.0
Customer did not leave a comment.
Jeremy Chaplic
Rating:
5.0
Customer did not leave a comment.
Keith Roberts
Rating:
2.0
Actively disclose and clarify separate charges for every single step of service. Clarify that the destination location may not be able to deliver U boxes to the driveway, may not be able to deliver all at one time and allow you the time you expect to unload. We had to pay for delivery from warehouse, and pay separate mover help because we were going to have a 4-hour window to unload 2 then and another 2, then the vendor just left this trailer blocking my drive for 24 hours. I guess they could have told me that. Mover help contracted through U-Haul showed up 1 hour and 40 minutes late after twice confirming time window. One mover was getting high while there. I moved more than one of the movers.
Shawn Martin
Rating:
3.0
Hours of operation are too limited. This location closes daily at 12 noon, and is closed Sat-Sun.
Don Lambertz
Rating:
5.0
We have made several reservations for U-Haul products and services. They have exceeded our expectations. Couldn’t and wouldn’t go anywhere else. If you havent tried them you need to. You want be disappointed unless you think you are self entitled and deserve more. 2 thumbs from us. Keep up the great work. See you soon.
John Volheim
Rating:
5.0
Customer did not leave a comment.
Tatiana Harmon
Rating:
4.0
15 ft truck that was reserved was not available so we had to take a 10ft. The smaller truck did not have a ramp which made things very difficult. We should have been notified that it didn't have a ramp or at least been able to request one. Otherwise everything was great.
Tim Clossin
Rating:
5.0
Customer did not leave a comment.
Rafael Roman Pineiro
Rating:
4.0
Customer did not leave a comment.
Phyllis Rector
Rating:
3.0
Customer did not leave a comment.
Chase Ludtke
Rating:
5.0
Customer did not leave a comment.
Carla Wheeler
Rating:
5.0
Customer did not leave a comment.
Alfonso Gonzalez
Rating:
1.0
Customer did not leave a comment.
michael thompson
Rating:
3.0
Customer did not leave a comment.
Melinda Hosking
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald Ditzfeld
|
Overall Experience
Rating:
1.0
The worst experience, it took me one and half hours to schedule reservation through u haul apps! Would NOT recommend.
Mansour EBRAHIMI
Rating:
1.0
I left an item in the cab. They would not respond to my multiple inquiries
Roberta Glaspie
Rating:
5.0
Friendly staff
Ken Hieronymus
Rating:
3.0
Customer did not leave a comment.
VICKY COLLINS
Rating:
5.0
Customer did not leave a comment.
Scott Fontenot
Rating:
3.0
I would recomend the location but not using the self pick up!!! It was alot of work to just rent a uhaul, picking up and returning! having to take pictures and all the questions they ask once you get there before you can even get your key out of the lock box!!! WILL NOT DO THIS AGAIN
TAMMY ZEILER
Rating:
3.0
I had trouble returning the uhaul. It really became frustrating and took too long. The wait time for calls and texts were too long.
Steve Conley
Rating:
3.0
Customer did not leave a comment.
Annette Conley
Rating:
5.0
Customer did not leave a comment.
BRYCE JETMUND
Rating:
4.0
Get nicer people to work there
Dusan Miloefvic
Rating:
5.0
Thanks for all your help Danny!
Teiara Fiedler
Rating:
5.0
everything was nice
Kenneth Price
Rating:
5.0
When I place the order I was looking for just a standard van. But when I got there it was an oversized cargo van. Unfortunately I just had to make 120 mi round trip and it cost me $50 in gas. I'm not happy about having to pay that much extra when I didn't need that size of a vehicle. I don't understand why I was required to take this one. I'd appreciate a refund of some of the fees.
Barbara Bremer
Rating:
5.0
Customer did not leave a comment.
Joseph Adams
Rating:
4.0
Nothing everything worked out well, staff was friendly, helpful & professional. Would definitely use their service again
Darlene Macias
Rating:
5.0
Everything was very smooth
Jacob Graff
Rating:
3.0
Customer did not leave a comment.
Courtney Cox
Rating:
4.0
Customer did not leave a comment.
Carol Kennard
Rating:
5.0
Customer did not leave a comment.
Daniel Wuebker
Rating:
3.0
place was closed dropped off the key.
tracy thomas
Rating:
1.0
Customer did not leave a comment.
Gary Harlow
Rating:
4.0
Customer did not leave a comment.
Jose Lowther
Rating:
3.0
Their hours are slim, but that's up to them I guess. It would be nice to get a notification if ordering a pick up after hours.
Picking up the uhaul was a MESS! I was LITERALLY at the location and the people on the phone wouldn't give me the code because they said my phone said I was somewhere else. I sent a picture to the person I was chatting with to show them I was at the right location and they still wouldn't give me the code. I finally got to someone that understood the situation and got me the code.... 30 mins later.
Trevor Parker
Rating:
5.0
Customer did not leave a comment.
Sharrie Shull
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodney Butler
Rating:
5.0
Customer did not leave a comment.
Joseph Adams
Rating:
5.0
Customer did not leave a comment.
Jill Ruoff
Rating:
1.0
I attempted to drop off the truck which by the way was clean with the same amount of gas as when i picked it up. The sugn on the doot stated office hours 9 to 12 noon,Monday thru Sunday! Therecwas a truck driver therecalso to deliver uhaul small trailors and he couldnt deliver. I called the two #s on the door which got no where. Then this location had the audacity to charge me an extra 105. For what?! I have disputed this with my bank. I turned all of equipment in a day early on top of that!! I do expect a call back! Also, the truck was clean just as I found it. Inwill expect a refund of the 105. and a call! Carol Worley.
Carolle Worley
Rating:
1.0
The Uhaul locations in Sedalia MO are ALWAYS closed. They should not be Uhaul Dealers!! Why can’t they hire staff to keep it open on Saturday and when they are on vacation????? It’s a waste of time and money. I will rent from Ryder Trucks next time!! I will NOT recommend to friends and family!!
Charlotte Reynolds
Rating:
3.0
Only complaint was that the blankets I put on my order were no where to be found on move day. Had to go without them, which is very difficult.
Brian Woolery
Rating:
5.0
Customer did not leave a comment.
Crystal Derringer
Rating:
5.0
Customer did not leave a comment.
Andrew Hall
Rating:
5.0
Get the manager a new computer.
Linda Westgate
Rating:
5.0
Customer did not leave a comment.
Cicley Mooney
Rating:
3.0
I had problems with the self serve app regarding uploading the required photos and dropping previously answered data. This happened on both the pickup and return. It was a most frustrating experience.
Charles Bohn
Rating:
5.0
Customer did not leave a comment.
AMy Espinoza
Rating:
5.0
Customer did not leave a comment.
DALE POTTORFF
Rating:
5.0
Customer did not leave a comment.
MIGUEL CASAREZ
Rating:
5.0
For some reason, I had done the check in for the rental the day before but none of the photos of my driver's license were in their system. It took longer than necessary to get checked in.
Joseph Jurgensmeyer
Rating:
5.0
Customer did not leave a comment.
Tricia Milak
Rating:
5.0
Customer did not leave a comment.
ROBERT CISSELL
Rating:
5.0
Very pleased w/ ABC Rentals
John Ek
Rating:
5.0
Customer did not leave a comment.
JODEE BUSO
Rating:
5.0
Brenden and ? (forgot) were great!
Michael Cleveland
Rating:
5.0
Customer did not leave a comment.
Cheri Rhodes
Rating:
5.0
So many bells and whistles on a new pickup!
It cried for a bit of air in a tire , No problem!
And it wanted a new Air filter soon..
And the backup cam screen was real bright at night..
I can adjust to these things.. Haha
Will do it again for sure..
Am I a Uhaul Ambassador for recommending it to Everyone?
ROBERT CRAVEY
Rating:
5.0
This was a great way for us to move from AZ to MO.
Robert Robinson
Rating:
5.0
Customer did not leave a comment.
STEPHANIE HARDEGEN
Rating:
3.0
We have rented U hauls here several times and it's fine they are just so incredibly slow incredibly slow with the process.
LESLIE SPENCER
Rating:
5.0
As always this location is great.
Rance Knisley
Rating:
5.0
Customer did not leave a comment.
JONATHAN JEPPSEN
Rating:
5.0
Customer did not leave a comment.
Mark Esquivel
Rating:
5.0
Danny is a pillar to this community and the way he represents U-Haul is very well done and I will recommend that location to everyone I see in need.
SEAN FRYE
Rating:
5.0
Customer did not leave a comment.
Robert Conn
Rating:
5.0
Danny was excellent and so helpful and knowledgeable. He is by far the best rep I’ve worked with among several U-Haul locations here and in California.
Dixon Smith
Rating:
4.0
Customer did not leave a comment.
DEANA MOORE
Rating:
5.0
Customer did not leave a comment.
STEVEN HUGHES
Rating:
5.0
Nothing! Everything was great!
MARI BURTON
Rating:
4.0
Customer did not leave a comment.
Gabriel Lucero
Rating:
5.0
Customer did not leave a comment.
Tracy Curry
Rating:
5.0
Customer did not leave a comment.
Dixon Smith
Rating:
5.0
Excellent service
Martha Garrett
Rating:
4.0
The gentleman at the counter was great and very helpful. The other man was great and helped with the checkout of the truck
JASON UNWIN
Rating:
5.0
Absolutely perfect. Great personel
LARRY REAM
Rating:
5.0
Customer did not leave a comment.
NANCY KOCH
Rating:
5.0
We would have loved to have more than one key card but otherwise all was great :)
Liked the month to month option as well.
Thanks so much!
Melissa Edman
|
Overall Experience
Rating:
5.0
The folks at ABC rental were very helpful when I went to move my trailer from their facility.
DAN GORIESKY
|
Overall Experience
Rating:
2.0
They were extremely busy on that Saturday morning. They only have 1 computer to do U-haul rentals as well as there storage units. I felt like thing moved way too slow for this modern age of technology
JEFFREY MORTON
|
Reservation
Rating:
3.0
I did not move out. I was unfortunate in having to be informed (after a surgery resulting my being out of work for three weeks) that the few remaining items of myself&toddler grandsons being AUCTIONED
JESSICA KISNER
|
Overall Experience
Rating:
5.0
Dry, well-maintained, open and well-laid out; secure and felt 'safe' (for women) - thanks!
DORATHY ARVIZU
|
Overall Experience
Rating:
1.0
Worst experience in my life, had to block four lanes of traffic to get entrance to the facility, then could not even get access to my unit, then he had to jump the fence to get out of the facility
Paul Van Steenberg
|
Overall Experience
Rating:
5.0
I recommend ABC Mini Storage to everyone.
SONYA JONES
|
Overall Experience
Rating:
5.0
Excellent friendly service! I will definitely use this facility again.
Jimmy Cater
|
Reservation
Rating:
5.0
Very satisfied with the staff and facilities. I would recommend to anyone.
Stephen Davidson
|
Overall Experience
Rating:
5.0
Friendly service
Gary Ryder
|
Reservation
Rating:
1.0
Storage facility was closed for 5 days starting the day I requested the unit. When I called back to the service they said I was still going to be charged.
Privacy Request
|
First Impressions
Rating:
4.0
I love that it is gated, clean and dry.
Privacy Request
|
First Impressions
Rating:
5.0
so clean and efficient! Customer service wonderful! will highly recommend this place!
Great customer service too!
Privacy Request
|
First Impressions
Rating:
4.0
They were nice and very helpful.
Privacy Request
|
First Impressions
Rating:
4.0
Customer service was pleasant. Location was somewhat difficult to find because the GPS directs you to the actual storage site instead of the main store. Not the Companies fault.
Privacy Request
|
First Impressions
Rating:
4.0
I had called and asked about sizing and the representative for ABC was very helpful and the unit was nice and clean and the perfect size.
Privacy Request
|
First Impressions
Rating:
5.0
Very nice facility with nice people running it,no complaints! :
Privacy Request
|
First Impressions
Rating:
5.0
The woman there was very helpful and went down with us to the storage unit and showed it to us to make sure it was the correct size and what we wanted.