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Wendy B
Customer Reviews for ABBA Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charles the attendant at ABBA is really helpful!
Amy HCustomer service was great!!!
Ruedean RGreat customer service. The young man that helped us had a great attitude.
Terry FGreat location for online self drop offs but for in person drop offs their office hours are very limited.
Manuel NThey did not put the equipment I ordered in the truck. Caused us a two hour delay. Very bad customer service. Improve? How about actually doing the basics of the job.
VINCENT RWonderful and quick service. Thank you.
Dawn MEverything went smoothly
Brian PCheck the washer fluid levels!
Allison BNone of the equipment I ordered was in the truck—furniture dolly, furniture pads, or utility dolly.
Jennifer HExcellent service
Stephen RUsed self drop off because their business hours are very limited. They were closed at 11:00 am on a Wednesday.
Manuel NWhat was supposed to be an easy experience to log in and get code for key, took 45 mins. Upon returning truck, took 45 more mins to check truck in. Usually can pick up uhaul and drop off in a short time. I felt like I did all the work while paying to rent it. Also, the rear view mirror on passenger side was taped up. No one told me this, so I didn't know if it was adjustable. Hard to drive 26 ft truck without both rear view mirrors.
debbie pThe U-Haul app is sub par. That makes returning a vehicle without employees unacceptable. It took too long and the app froze on me towards the end.
cobey wA rental with another company fell through and we were so relieved that UHaul had the exact vehicle we needed at a location close-by! The pickup and drop off were very easy and we appreciated the team!
Chic SJust keep up the great work
Channing TIF IT IS NOT BROKE ,DO NOT TRY TO FIX IT JUST KEEP DOING THE THINGS YOU ARE DOING, AND THE YOUNG MAN THAT TOOK CARE OF MY RENTAL NEEDS WAS SUPER,KIND&VERY RESPECTFUL TO THIS OLD MAN!!!, THANK YOU , LANDON
LANDON BI was given a reservation number and location closer to the apartment we were moving out of. I never received a call stating that our equipment was never actually reserved or we would need to choose a different location. When I called for assistance, I waited an hr on hold before actually getting someone who could help. The new pick up location was closer to our new place of residence so we had to drive back and forth to get the truck. The goal was to load everything early in the morning to avoid the heat advisory, but we were unsuccessful due to the delays caused by uhauls poor logistical management.
Kathrine BMoving my pickup was not made clear. The mobile return was a nightmare and due to UHaul's app failure to connect made the process take an hour. I disputed the charge, yet UHaul accessed my debit without permission, which I'm informing my bank and considering legal action.
Stephen Cexcellent service at ABBA
Glenn WApp works poorly at best. It never showed any of the pictures I took as being attached or uploaded. When I tried to go back into it, the reservation was gone so I could not try to upload again. Clicking the link sent via text was an expired link. We then had to call and confirm that the trailer was shown as having been dropped off timely and correctly as well as verify at least some of the pictures were received. Looking at reviews of the app, this is a common occurrence that has apparently gone unchecked, not fixed, and found to be acceptable by corporate uhaul despite it not being acceptable from a customer standpoint. If you are going to REQUIRE the app be used to check back in, then it needs to work without extra calls and waiting on the part of the customer. The app would get 1 star, but I notice there are no chances to rate that.
Michael RCharles was so welcoming and just a great young man! WDE
FRANK KN/A
MICHEAL FGreat pair of the moment decision to use this facility and trailer
THOMAS AThe salesman was great and amazing customer service
Brandon JThe location ensured that the auto carrier was not in need of repair, hooked up the carrier to the car and sent me on my way. The BEST part was when I returned the carrier to Pratt Marketing in Huntsville. When the carrier was being detached, the owner (Dane) discovered that the brake chain had been interlocked and twisted with one of the safety chains. He explained this removed the safety braking feature of the carrier if the hitch/ball mechanism had become detached. He also did a further safety check and explained what he was looking at and why. The experience at Pratt Marketing U-Haul was appreciated.
Joseph EI believe the young man working today was Charlie and he does a good job for being there alone. I was behind two other customers and it would have been nice to get out a little faster but only Charlie was there. The 5x8 trailer was practically brand new. After having rented about 100 trailers over the years this was one of the best I've had. Charlie was there when I returned about 3 hours later and unhooked the trailer in record time. This location has limited hours during the week and not open on the weekend. That makes this location tough at times to work with because some days they are only open 5 hours and don't come in till noon.
Barney SNeeded a truck since mine was in the body shop. Was able to rent and extend my rental without issue. Saved a lot of hassle.
Lance LNothing I know the truck wasn’t 100 dollars
marcus MThe guy working was great. Knows his stuff and was easy to work with. The customer before me however, was an idiot and blocked me in for about 15 minutes. Not the fault of the employee, U-Haul, or this business.
RUSS LGreat service my experience was very positive!
Charles HLower the price
chris jQuick and friendly service
Kevin EThe headlights on truck were very dim, even on bright.
debbie pI use this location anytime that I need a trailer. Always a smooth process and friendly staff.
DAVID FGreat family owned business. Very helpful.
George HThe trailer we rented worked perfectly and the staff at Abba, were professional and helpful!
Joeseph LThe parking lot is big and easy to navigate. The man walked out while I was still in the car and unhitched the trailer He was polite and very helpful.
Julia GBad customer service! Never will go back to that location
Ashanta WIt's difficult to say find anything negative about this location or its employees. They're very good at what they do & they treat their customers respectfully.
Jeff HBetter hours of operation
Jerome SGreat job. Very friendly
William BVery helpful ... very polite ... however, they, also, only had one employee available. My wait time here was only 10 minutes.
Jeff HThe drop fee for Sunday of $29 is strange.
TERRY BGreat customer service. Change nothing.
Steve SThe pick up could not have been better. I have used this location about 6 times this year.
DAVID FI had to change to this location last minute. The parking lot was very cramped due to the number of college students moving in so it was difficult to find an appropriate place to park my truck. Overall I had an okay experience dropping off my truck.
Devin GGreat U-Haul experience!!
Chris GVery Helpful. Helped me connect trailer and explained I didn't need extra insurance
Leanne EChange Google geographic location to driveway instead of the building as we almost passed it
Nada AThe truck driver’s seat area was sticky and dusty. Also, there were a few small trash items in the truck.
Nutoshia COverall, renting from Uhaul is always very disorganized. Online reservations are almost always messed up. Equipment may not even be available or the order gets transferred to another location. The charges are typically different than stated as well. It is generally unreliable.
Leigh NThe online return process was great. Efficient and simple which provided a great experience, thanks.
Paul MCustomer service shit-show. My reservation was moved to a different location, I was notified the night before. That location required a self-serve check-in/check-out. The self-serve did not work. I called for help, my wait time on hold was estimated to be an hour. I drove to the U-HAUL corporate store where I had requested the reservation, hoping they could help. They rudely told me that it wasn't their problem and there wasn't anything they could or cared to do about it. It was U-Haul's issue, not theirs. They were kind enough to give me a couple of phone numbers to try. I got someone on what sounded like a personal phone who eventually was willing/able to help me. Also, it's aggravating as hell to look up the phone number for our local store, only to be sent straight to a call center in another part of the country that can't even pronounce the town I live in, much less help me with anything locally. I know how to dial a 1-800 number. When I call a local number, I expect a local person to answer.
Joel MThe gentleman that took care of me was very helpful.
Daniel CThe self pick up was very convenient and the guiding through it was easy to follow. I wish there was a way I could have done more before getting to the u-haul location instead of having to put in all my information and license pictures when I was there. Also, more variety in vehicles, i would have preferred to get a smaller truck, but none were available.
Katherine K