Comentarios del cliente para AB Smog and Auto

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Testimonios de recientes clientes de AB Smog and Auto

Grado total:

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Taeko C.
Grado:

El cliente no dejó un comentario.

Jacob D.
Grado:

This whole experience was a nightmare. I reserved a truck at the 4703 Hazeltine location in Sherman Oaks, CA. When I arrived, the manager simply told me she didn't have a truck for me. She proceeded to blame me for trying to "jump the line" by reserving a truck for the day when that particular truck was already under reservation. I had no way of knowing this, of course: it's not like the reservation system gave me the option of trying supercede someone else's reservation. The manager was entirely unpleasant throughout the interaction, placing blame for her location not having a truck I reserved on my shoulders. Luckily, the Sherman Way location had a single truck available. I still lost a full hour of my rental time to the Hazeltine location's screw-up, and Sherman Way did not have furniture pads or dollies available. So I did not get those despite reserving them, but was I still charged for them? You bet. This will be the last time I use U-Haul. You should look into professional movers or a truck rental service that actually reserves the trucks when you book a reservation and doesn't try to gaslight their customers into thinking they made some kind of error.

Sayra C.
Grado:

The staff or male at this location was rude, upon arrival approximately 10min before closing, was sending me to a diff location which I would not have made to before closing, which also is not a location I was given an address to, he claimed there was no space for the truck- which is a concern internal staff should handle, not the customers... I explained the address I was given was this specific location for drop off, he just took the keys, threw them aside and said fine and didn’t provide me with any form of confirmation of drop off or additional paperwork- I hope this doesn’t later turn into New damages To the truck or additional fees to my card.

Oscar R.
Grado:

Improve customer service and retraining. Put up better signage for better visibility of UHaul location.

Thomas L.
Grado:

El cliente no dejó un comentario.

otis B.
Grado:

El cliente no dejó un comentario.

Eddie W.
Grado:

The check-in took almost a half hour and I was the only one picking up at the time. The agent (very nice and efficient) informed me that the computer was slow loading and then he had to reboot. That should be shortened to 5mins. Also, I had scheduled a mobile check-in which didn't seem to be an option when I arrived. Overall, pleased.

FRANCISCO G.
Grado:

none

jimmy W.
Grado:

The worst experience car rental in my life. Horrible!!! From the the staff attitude to how dirty that Fxxking Van. Never again.

Demetrios G.
Grado:

El cliente no dejó un comentario.

DEVIN M.
Grado:

I was charged an extra $16.50 for fuel when I specifically made sure to fill the tank half way. The receipt falsely claims that 1) I rented 2x dollies when I only rented one, and 2) that I was 3 gallons below half when I brought it back. I'm surprised I also wasn't charged for all the damaged that was already on the unit.

Allen S.
Grado:

El cliente no dejó un comentario.

Gabriela P.
Grado:

I was almost charged for miles not driven through a human error when entering the mileage. In addition, I was charged $14.00 for insurance coverage that I had already declined online when making the reservation. I was able to catch the mileage error by telling the rep (owner Chris Shoemaker per his ID tag) that I had only driven 11 miles instead of the 20 miles I had estimated that morning and he countered that I had driven 31 miles; which he confirmed was incorrect when he double checked. He blamed neck pain for the error, which did not make sense to me. He then finalized the invoice without confirming with me the amount. When I asked for the amount, I realized it was too high and that the insurance had been invoiced despite me declining it online. I believe the invoice should have been reviewed with me prior to finalizing. I will receive a refund of the insurance fee but I felt I had to micromanage the invoicing process to insure I was not overbilled. Lastly, Mr. Shoemaker noted the rep who assisted me in the morning had failed to go over the insurance coverage issue with me that morning, resulting in the charge and he referred to him as having the "attention span of a gnat", which I felt was very unprofessional and inappropriate. It made me uncomfortable to know how the owner felt about his employee, who Mr. Shoemaker noted had only worked for him eight days. The rep had been kind and efficient when dealing with me that morning.

Sandra W.
Grado:

We were charged for items we did not select and upon drop off of the truck, gave us a hard time proving we did not add these items. Just ridiculous

Kailee D.
Grado:

They did not mark my truck as returned and I had U-Haul calling me all week wondering if I had returned the truck. I returned it same day, 6 hours later. I got charged for an extra day because they didn't mark the truck as returned. Also the guy that worked there would not let me return the truck to the place I had requested on my reservation.

Julia B.
Grado:

Received good service throughout the rental process from neighborhood dealer.

William B.
Grado:

El cliente no dejó un comentario.

Bonnie Kate H.
Grado:

FOR UHAUL NOT AB SMOG AND AUTO: I was re-routed here due to availability of trucks after booking online. Driving to this location added 20 miles to my trip. I would have gone with another company closer to my home and route if Uhaul's website had simply made it known there were no trucks. Since I was stuck with this option, I would have appreciated the ability to drop off at another location free of charge after being notified of the switch. I asked customer service over the phone to do this, but was notified that I would be charged $114 for the change and could only get a 15% discount for something I did not choose in the first place. The woman I spoke to on the phone with dispatch was rude and not helpful.

Daniel P.
Grado:

the person at the drop off location didn't know what he was doing, he could not print out my receipt, so i just took a picture of the screen. And I didn't get my $50 deposit back! Terrible service!

Kelly M.
Grado:

El cliente no dejó un comentario.

VERNITA B.
Grado:

The location is difficult to see from the street. I had to circle around to find it. Perhaps a sign can be placed in front to separate its location from the other auto repair shops in the same vicinity.

Erica G.
Grado:

I forgot the check the back of the U-Haul and it wasn't Swett so they tried to charge me extra even though it was relatively clean

debra C.
Grado:

El cliente no dejó un comentario.

james B.
Grado:

make sure the truck is cleaned out it is turned in. when i was checking to make sure i had everything out of it i found trash behind the seats that was from the previous renters. also they should provide a list of places near your destination to turn in the truck. i had to go like 30 miles out of my way to turn in the truck and lost an hour from work by not being able to turn the truck in around the corner from where i work.

No reviews have been submitted for this location.

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