The office was dirty with flies every where. I was charged for insurance I declined. They failed to let me do a walk around or inspect the mileage and fuel amount. There was garbage in the cab and in the back of the truck.Joshua J.
Customer Reviews for AB Auto Service
(Distribuidor de U-Haul del vecindario)
Charlotte, NC 28206
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 10 a. m. - 5 p. m.
- Vie.: 10 a. m. - 6 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was a car repair shop, and the owner rented the u-hauls on the side.mark P.
El cliente no dejó un comentario.Eric S.
Not the fault of the place I dropped off at, but the app didn't work from pick up to drop off. The drop off location was closed, because it was Sunday, and with the app not working, I had to take pictures and document everything so I could leave.Shawn S.
Take better care of your employees so they can take care of the customers b/c out of the people I spoke with in thr course of an hour nobody cared.ANTONIO B.
Drove from Charlotte NC to Mobile Al and it was very nice no problems at allNarshacis W.
Drop off was not at all clearly indicated. There were no signs whatsoever. It was in an unsafe area with numerous homeless people wandering around, approaching vehicles. My female fiancÃ©e was there waiting at that location before I got there and had I known in advance how dangerous this area was - I never would've had her there alone. (A man approached her car window before I got there.) In the past, I've never had such a negative or unnerving experience with U-Haul. After a long day of moving, it was incredibly stressful trying to figure out where I was supposed to drop off the U-Haul. For the amount I paid in total to utilize the U-Haul, pick up and drop off should be seamless and easy. Very disappointed.Alexander M.
I would not use this location and recommend this to anyone anytime in the future. Very substandard service.Garry G.
The owner seemed friendly enough but the trailer he gave us had a bald tire. He said we can return it to any location which when we tried to do, we found out that that is not correct. The other location said we could keep the trailer at no additional charge for two more days so we could return it back to the original location when they were open again. He said there would be no additional charge. That was also false as we were charged for those additional days as well. What was supposed to be a one day $30 rental turned into $135 that we did not expect to pay. I would not choose U-Haul again.Michelle F.
El cliente no dejó un comentario.ashantai W.
Lacked requested equipment, lack of operator training/orientation. Overall disappointing to saycyhe least. Not at the location request, no additional equipment as requested. Found truck in Junk Yard !!!! Really demonstrates your company's commitment to quality!!!!!!!!! Had to call national number and complain. With no satisfaction. WILL Notify CC as to Hold Payment . Overall all a poor experience at BEST!!!!!!ANDREW O.
El cliente no dejó un comentario.Jean R.
El cliente no dejó un comentario.shiley C.
El cliente no dejó un comentario.CRISTINA C.
El cliente no dejó un comentario.Prentice A.
El cliente no dejó un comentario.Cierra S.
I've been renting from U Haul since I was 18 an this was the worst experience ever!!!DEBBRA M.
Very poor Professionalism.Jaiden T.
I appreciate the owner going above and beyond to help me get this truck on short notice. Very personable gentleman.Terry P.
El cliente no dejó un comentario.Christopher B.
The smell of cigarettes in the office was overwhelming.MILTON C.
No one was there to tell you where to put the trailer. I just had to assume the best spot.GRIFFINALEXANDER V.
I was robbed by Uhaul at this location. I been trying to complained about being charged more than expected at this location. I have two pending charges against my bank account behind this mess of robbery.Angela H.
Horrible customer service and are down right liars and crooks they took my payment and still charged me as if I never paidRachel D.
It was getting dark when I arrived to drop the truck off. There was not any signage immediately visible. I finally spotted a U-Haul sticker on an entry door to the building. Someone saw me and came out and directed me to the back side of the building to park the truck in a fenced lot. The gentleman helping me was very curteous and polite.James B.
El cliente no dejó un comentario.Deâ€™Erica A.
El cliente no dejó un comentario.Ben C.
It looked like a front for a drug chop shop. No where to park the truck. There were a group of individuals drinking and listening to music out front. I felt very uncomfortable walking in. As I walked in someone just yelled â€œwhat you needâ€! I made sure the truck was parked and inspected and I got my receipt and left. This was no place anyone should be going for a uhaul drop off. It was disgusting. And not to mention when I called one of your customer service reps and explained them the situation and how displeased I was they were very rude and didn't even acknowledge me. All they did is say â€œAnything else I can help you withâ€. I hung up the phone after that and told myself if uhaul doesn't appreciate my business I will be using Penske or another agent to get the job done.MICHAEL G.
El cliente no dejó un comentario.William M.
You have to walk out and around the block to the entrance just to tell someone your name. Also changing the drop-off location was a nightmare. Why was it so difficult for me to get rid of a trailer I no longer needed to use. I talked to multiple people who had no knowledgeable information for me. One told me I'd have to drive the trailer back to Orlando from Charlotte beacuse I was done with it... ridiculous.. the personnel at the drop off location was the only bright spot during my experience with u-haul. Very nice, polite, helpful people there. My uhaul experience could have been much better.Ryan M.
After hours drop off but Curtis was available and was very helpful.John G.
El cliente no dejó un comentario.Lisa R.
Hard to locate as there is no sign indicating it is a U-Haul pick-up/drop-off location. No one was wearing a face mask. Had to unhook the trailer myself and move it by hand to where they wanted it parked.Richard C.
Very friendly and helpful staffDerrick C.
Even though the employees took key to lot and i waited 1 and a half the manager was awesome. He was friendly and we talked for a while.Shawn K.
Love for everything to be electronic and paperlessJeanette J.
Ensure someone is at the location who knows how to check out a customer. Pickup took over 30 minutes and had to repeat my credit card once someone who knew what they were doing finally arrived.Jeremy F.
Great staff! Eric was helpful and patient. He even stayed after work to ensure a safe drop off.Nicholas Z.
El cliente no dejó un comentario.Diomelia L.
It's a automotive repair shop that is run by a mechanic. He's a nice guy but has no clue how to use the Uhaul system.RANDY C.
El cliente no dejó un comentario.Maurice E.