Customer Reviews for AB Auto Service
(Distribuidor de U-Haul del vecindario)

Clasificación:

1.0

It looked like a front for a drug chop shop. No where to park the truck. There were a group of individuals drinking and listening to music out front. I felt very uncomfortable walking in. As I walked in someone just yelled “what you need”! I made sure the truck was parked and inspected and I got my receipt and left. This was no place anyone should be going for a uhaul drop off. It was disgusting. And not to mention when I called one of your customer service reps and explained them the situation and how displeased I was they were very rude and didn't even acknowledge me. All they did is say “Anything else I can help you with”. I hung up the phone after that and told myself if uhaul doesn't appreciate my business I will be using Penske or another agent to get the job done.

Clasificación:

2.0

You have to walk out and around the block to the entrance just to tell someone your name. Also changing the drop-off location was a nightmare. Why was it so difficult for me to get rid of a trailer I no longer needed to use. I talked to multiple people who had no knowledgeable information for me. One told me I'd have to drive the trailer back to Orlando from Charlotte beacuse I was done with it... ridiculous.. the personnel at the drop off location was the only bright spot during my experience with u-haul. Very nice, polite, helpful people there. My uhaul experience could have been much better.

Clasificación:

5.0

After hours drop off but Curtis was available and was very helpful.

Clasificación:

1.0

Hard to locate as there is no sign indicating it is a U-Haul pick-up/drop-off location. No one was wearing a face mask. Had to unhook the trailer myself and move it by hand to where they wanted it parked.

Clasificación:

5.0

Very friendly and helpful staff

Clasificación:

5.0

Even though the employees took key to lot and i waited 1 and a half the manager was awesome. He was friendly and we talked for a while.

Clasificación:

4.0

Love for everything to be electronic and paperless

Clasificación:

1.0

Ensure someone is at the location who knows how to check out a customer. Pickup took over 30 minutes and had to repeat my credit card once someone who knew what they were doing finally arrived.

Clasificación:

5.0

Great staff! Eric was helpful and patient. He even stayed after work to ensure a safe drop off.

Clasificación:

3.0

It's a automotive repair shop that is run by a mechanic. He's a nice guy but has no clue how to use the Uhaul system.