It looked like a front for a drug chop shop. No where to park the truck. There were a group of individuals drinking and listening to music out front. I felt very uncomfortable walking in. As I walked in someone just yelled “what you needâ€! I made sure the truck was parked and inspected and I got my receipt and left. This was no place anyone should be going for a uhaul drop off. It was disgusting. And not to mention when I called one of your customer service reps and explained them the situation and how displeased I was they were very rude and didn't even acknowledge me. All they did is say “Anything else I can help you withâ€. I hung up the phone after that and told myself if uhaul doesn't appreciate my business I will be using Penske or another agent to get the job done.
Comentarios de los clientes para AB Auto Service
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de AB Auto Service
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
You have to walk out and around the block to the entrance just to tell someone your name. Also changing the drop-off location was a nightmare. Why was it so difficult for me to get rid of a trailer I no longer needed to use. I talked to multiple people who had no knowledgeable information for me. One told me I'd have to drive the trailer back to Orlando from Charlotte beacuse I was done with it... ridiculous.. the personnel at the drop off location was the only bright spot during my experience with u-haul. Very nice, polite, helpful people there. My uhaul experience could have been much better.
After hours drop off but Curtis was available and was very helpful.
Hard to locate as there is no sign indicating it is a U-Haul pick-up/drop-off location. No one was wearing a face mask. Had to unhook the trailer myself and move it by hand to where they wanted it parked.
Very friendly and helpful staff
Even though the employees took key to lot and i waited 1 and a half the manager was awesome. He was friendly and we talked for a while.
Love for everything to be electronic and paperless
Ensure someone is at the location who knows how to check out a customer. Pickup took over 30 minutes and had to repeat my credit card once someone who knew what they were doing finally arrived.
Great staff! Eric was helpful and patient. He even stayed after work to ensure a safe drop off.
It's a automotive repair shop that is run by a mechanic. He's a nice guy but has no clue how to use the Uhaul system.
arriba