Customer Reviews for AAA Wildcat Storage LLC
(U-Haul Neighborhood Dealer)

918 reviews

1011 W Cascade Ct   Ellensburg, WA 98926

(509) 962-4883

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10:30 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 962-4883

1011 W Cascade Ct
Ellensburg, WA 98926

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10:30 am–1:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

What a GREAT team Dennis and Karen are at this location. I am a frequent flyer for all my U-Haul needs at this location even though there are other locations in this city. It's all because of the friendly service and value that Karen and Dennis provide.

Dean Hale 
Rating:
5.0

Keep Dennis and Karen around. They do a good job representing U Haul. Very good customer service. I will definitely go back when I need another truck. Thank you for a positive truck rental experienc

RICHARD BRINGOLF 
Rating:
5.0

Consistently great

Mark Johnson 
Rating:
4.0

Cat went above what was needed and was patient with us as we drove around trying to find the right trailer hitch to tow the trailer. once we were hooked up and on the road it was a smooth ride. Thank you for your help.

Sonja Goodrich 
Rating:
5.0

Customer did not leave a comment.

Wade Hartman 
Rating:
5.0

Karen is great at her job very helpful

Kyle Conklin 
Rating:
5.0

Customer did not leave a comment.

Brett Dire 
Rating:
5.0

Customer did not leave a comment.

Ray Gallagher 
Rating:
5.0

The lady working the front dest was very helpful.

Ronnie Cooper 
Rating:
3.0

Over charged me and i have to wait 5-7 business days for my money

Taylor Peterson 
Rating:
4.0

Your employee Kat was very nice , very helpful.

Roger Jones 
Rating:
5.0

Customer did not leave a comment.

Michael Richardson 
Rating:
5.0

Customer did not leave a comment.

Robert Blomquist 
Rating:
5.0

Great customer service every time I have used this location. Highly recommend!

Heidi Bauer 
Rating:
5.0

This location was perfect just down the street from my house. The staff were so helpful and understanding to my situation and I would definitely recommend using this location. I will definitely be using them for all my moving needs. Thank you!

Tiffany Barney 
Rating:
5.0

Customer did not leave a comment.

craig marple 
Rating:
5.0

Customer did not leave a comment.

DIANA FIERIN 
Rating:
5.0

Customer did not leave a comment.

Walt Geil 
Rating:
4.0

Customer did not leave a comment.

MADISON BACH 
Rating:
5.0

We had a real emergency when our utility trailer broke down. We were able to rent a trailer from this wonderful business!!! They went the extra mile to help us out. 110%

Robert Voegtlin 
Rating:
4.0

Customer did not leave a comment.

Orien Winter 
Rating:
5.0

Very friendly and helpful staff. Easy to work with. They work hard to get you the best rates.

Don BrownLee 
Rating:
3.0

Customer did not leave a comment.

SCOTT RICHARDS 
Rating:
3.0

Customer did not leave a comment.

Jim Kopp 
Rating:
5.0

Customer did not leave a comment.

Johnathan Kemper 
Rating:
5.0

Very friendly and efficient

Terence Limb 
Rating:
5.0

Customer did not leave a comment.

Vickie Owens 
Rating:
5.0

Customer did not leave a comment.

Hanna Fredeen 
Rating:
5.0

Customer did not leave a comment.

Jarrett Widman 
Rating:
5.0

Karen and Dennis were excellent. Thank you!

Robin Bukovnik 
Rating:
5.0

Customer did not leave a comment.

Troy Pflugrath 
Rating:
5.0

Customer did not leave a comment.

LAURA WILSON 
Rating:
1.0

When I get to my location, I get a call that the drop off had been changed. When I got the truck there, there was no way to contact the office, the yard was fenced, and the only option was to stick the keys and rental agreement into the drop box. They then charged me $51 for the extra miles that the first location said they would add. There was no interaction, and customer service was non-existent.

Patrick Erbeck-Mckinnion 
Rating:
5.0

The staff is very professional and helpful. I will recommend this U-Haul location to friends and I will return when I need the service again.

HANNA FREDEEN 
Rating:
4.0

Customer did not leave a comment.

David Bryant 
Rating:
5.0

Customer did not leave a comment.

Tristan Carpenter 
Rating:
5.0

The staff was very helpful and accommodating to address many changes in my schedule.

Gary Fausset 
Rating:
5.0

Customer did not leave a comment.

Jerry Heinz 
Rating:
5.0

Friendly and great service!

Stephen Redbow 
Rating:
5.0

Customer did not leave a comment.

Dominic Lucia 
Rating:
5.0

Karen and her husband were awesome! Would definitely rent from them again!

John Hedy 
Rating:
5.0

Great experience and staff was very helpful in hooking-up trailer.

Bob Burke 
Rating:
5.0

Staff was very friendly & helpful, renal process was easy and streamlined. Truck was a bit dirty and not in the greatest condition, but didn't negatively impact my experience.

Rod Miller 
Rating:
3.0

Customer did not leave a comment.

dustin rice 
Rating:
3.0

Excellent customer service. Helping to hook up and in hook the haul was great, all questions were answered and very personable and friendly person renting me the trailer thank you. I will recommend your business in ellensburg

kournty mershon 
Rating:
5.0

Customer did not leave a comment.

Joseph Grove 
Rating:
5.0

Karen was a great help! She made the renting straightforward and simple!

Kaitlyn Barlow 
Rating:
5.0

The best U-Haul dealer I have ever visited. Manager was out there ready to check over the vehicle as we were getting out of it. Gentleman removed our pads promptly. Very friendly and inviting. Thanks Karen & Dennis, we hope to see you again!

tim fenster 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bates 
Rating:
5.0

Customer did not leave a comment.

Nacy Pollman 
Rating:
5.0

Kat was great! She made sure to do the walk around and checked in the truck quickly. I was able to walk away with my check in slip in hand. She was friendly and helpful.

Terese Hartmann 
Rating:
1.0

Truck was critically low on fluids, handled poorly, was not cleaned, and suffered severe engine issues during use.

Zachary Warsalla 
Rating:
5.0

Wonderful location. Staff provides the best customer service.

stephen shoop 
Rating:
5.0

Customer did not leave a comment.

Jill Nelson 
Rating:
4.0

Great service, but front tires on 17’ uhaul truck were very worn and seemed unsafe. Nothing but good things to say about the location and the staff. Very friendly and helpful. Paperwork was streamlined and informative. Will use this location again in the near future.

Rod Miller 
Rating:
5.0

Stay as good as it is, I guess.

Michael Pearson 
Rating:
5.0

Everything was perfect. The vehicle was perfect. A U-Haul truck with only 1600 original miles! The thing was practically new! The customer service rep at the office was amazing.

Aaron Smith 
Rating:
5.0

Staff was excellent! As I was getting my order ready, another staff member was hooking up the trailer. Before I did my paperwork, it was all setup and I was in and out right away!

Sam Melquist 
Rating:
5.0

Agent kicks ass!

Reagan Dunn 
Rating:
5.0

The person in the office was wonderful! Very personable, answered all questions, and was generally just a great presence in a front office :-)

Jodi Newman 
Rating:
3.0

Customer did not leave a comment.

Daniel Pace 
Rating:
5.0

Customer did not leave a comment.

DENNIS SPEER 
Rating:
5.0

Outstanding!! Last minute rental - No problem!!

Tasha Hansen 
Rating:
5.0

Great customer service

ami o'Mahoney 
Rating:
5.0

Customer did not leave a comment.

Sean Silivus 
Rating:
5.0

The staff was so friendly and helpful, this was a great experience props to your staff!

Riva Garza 
Rating:
5.0

The customer service rep at this location is friendly and cheerful. She goes out of her way to help - excellent customer service.

Jennifer Sparr 
Rating:
5.0

Customer did not leave a comment.

Craig Brons 
Rating:
5.0

Everything was perf

Elizabeth Alworth 
Rating:
5.0

Friendly Helpful Efficient

colin thorpe 
Rating:
5.0

Nothing to improve. The staff at this location were extremely nice, worked quickly, and overall made renting an excellent option for me in the future.

IAN DALING 
Rating:
5.0

Best customer service!!

Carla Ball 
Rating:
5.0

Dont change a thing keep doing what you are doing. Best customer service ive received. Thanks guys.

Lori Stark 
Rating:
5.0

Customer did not leave a comment.

Frank Koepping 
Rating:
5.0

I used to work for U-Haul down south. Karen & Dennis both exceeded my expectations as a previous employee. I wish they both worked with me, holy cow they made things move so smooth & efficient. Would love to be a part of a team like this!! Keep up on what you guys are doing.

Jakob Dick 
Rating:
3.0

No gas at all in truck when picked up - gas gauge immediately went to below E. I wound up paying almost $40 for gas for 7 miles of driving.

Ken Willis 
Rating:
5.0

Check in by phone was a little awkward - but worked out.

John Field 
Rating:
5.0

Customer did not leave a comment.

colin thorpe 
Rating:
5.0

Thanks, Cat!! for who you are and all you do for us customers at this U-Haul location

Dean Hale 
Rating:
3.0

I rented a trailer on Saturday afternoon and was told it needs to be back by 3 pm the next day on Sunday. So I brought it there on Sunday to find the facility closed and not able to get inside the gate to return it. Called U-Haul and they told me I would have to return it on Monday, I was never informed from the staff I would not be able to return on Sunday. So I had to take time from work on Monday to drive it back to the facility again to be able to return it. Suggest you inform people if they are not able to do returns on Sunday to save waste of times and miles on driving back and forth to the facility. Thank you

Kathy Gibson 
Rating:
5.0

Customer did not leave a comment.

Adam Winn 
Rating:
5.0

The manager Karen was super friendly. She and her staff had excellent customer service and helped find the proper size of vehicle that I was gonna need. Definitely recommend to anyone, the customer service is too tier and the staff is amazing.

Maria Amaya 
Rating:
5.0

Customer did not leave a comment.

GUNNAR SOLI 
Rating:
5.0

Customer did not leave a comment.

Brad Butler 
Rating:
5.0

Blippi's sister works there as manager which is pretty neat. The facility was very clean. Great small-town vibe with very outgoing people as staff members. Keep up the good work guys. Thanks again. Cheers.

Doug Mitchell 
Rating:
5.0

No improvement needed. The best U-Haul dealer/location/customer service I have ever been to. Thank you AAA Wildcat staff!

Adam McFayden 
Rating:
3.0

There was a broken bong in the back of the truck. Also I never received a contract or verbal instructions on how to return the vehicle, other than ‘there will be a guy at 5’. We finished early and, with no further direction, had to figure out the rest via the website.

Annaelise Ebinger 
Rating:
5.0

Thank you Karen & Dennis for making the drop off smooth and easy. You turned my horrible day into a good one, for that I say thank you! I will for sure be seeing you guys in the future.

Doug Weis 
Rating:
5.0

Customer did not leave a comment.

Wayne Barnes 
Rating:
5.0

Don't need to change anything. I believe the customer service that was provided to me is best in town. Used this location for both U-Haul and storage and I wouldn't go anywhere else. Manager is a local and super sweet as well as her husband. AAA Wildcat, THANK YOU AGAIN-YOU GUYS ARE THE BEST!!!!!!!!!!

JAYNI HUDSON 
Rating:
5.0

The only location ill go to! Thank you Karen for the best service ever. Your staff is exceptional and beyond attentive.

Pamela Lane 
Rating:
1.0

There wasn’t a person at the counter for 6 minutes Slow customer service Not informative Misinformation Will never return to this location again

Shauna Hester 
Rating:
4.0

Customer did not leave a comment.

David McLemore 
Rating:
5.0

I think the help I received was EXCELLENT and ABBY was very professional and kind and easy to work with. KUTOS to you ABBY!

Dean Hale 
Rating:
4.0

Customer did not leave a comment.

Marc Keefer 
Rating:
4.0

Customer did not leave a comment.

peter sternkopf 
Rating:
5.0

Customer did not leave a comment.

mike livingston 
Rating:
5.0

Very kind and considerate

Mike Bean 
Rating:
5.0

Super easy drop off. Very helpful staff. Facility/office is clean & organized. Will be using again!

Angie Wilson 
Rating:
5.0

The staff was Exceptional, Friendly and got us on our way. I would highly recommend them to anyone, and we were most grateful for their help.

CHRIS MEEK 
No reviews have been submitted for this location.

Additional Services at this Location

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