Customer Reviews for AAA Shiloh Storage
(U-Haul Neighborhood Dealer)

537 reviews

4909 Hightech Dr   Tyler, TX 75703

(903) 508-2442

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(903) 508-2442

4909 Hightech Dr
Tyler, TX 75703

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing Superior customer service!!!

Nathan Powell 
Rating:
5.0

Customer Service was excellent. Great explanation of the equipment and the staff expressed a interest in my cause and was supportive. The place was clean and inviting.

Collette Stec 
Rating:
5.0

Customer did not leave a comment.

Lamar Mckinney 
Rating:
4.0

Customer did not leave a comment.

Melinda Doe 
Rating:
5.0

The Uhaul Service Rep went above and beyond to make everything simple and really easy. She's really Awesome!

JOSEPH TAYLOR 
Rating:
5.0

I dropped off after hours without incident

Brenda Raney 
Rating:
5.0

Very good service. In and out in 10 minutes, check in was better, they met me outside and gone in 60 seconds

James Parker 
Rating:
5.0

N/A

cassius wesley 
Rating:
5.0

Very kind. Always pleasant to rent from.

Amy Burris-Yowell 
Rating:
5.0

Always a great experience when I rent from this location

TERRENCE CONNER 
Rating:
5.0

Easy

Kevin Womack 
Rating:
5.0

Customer did not leave a comment.

MARGARET BROCK 
Rating:
5.0

Everything was great, I have used this location several times and I have always received great service.

TERRENCE CONNER 
Rating:
3.0

Customer did not leave a comment.

James brumsey 
Rating:
4.0

Customer did not leave a comment.

Richard McKee 
Rating:
5.0

Nothing....Lana is the best!!

Linda Godwin 
Rating:
5.0

Customer did not leave a comment.

hillys lewis 
Rating:
5.0

Customer did not leave a comment.

TERRENCE CONNER 
Rating:
5.0

Customer did not leave a comment.

Robert Liles 
Rating:
5.0

Customer did not leave a comment.

Lawrence Wood 
Rating:
4.0

Customer did not leave a comment.

KENNETH BIRCHER 
Rating:
5.0

Excellent customer service. I love this location and recommend to anyone who needs your services.

Ashley Timmons 
Rating:
5.0

Good customer service! Everything was great. Thanks!

Shuntavia Hawkins 
Rating:
5.0

I didn't get the lady's name but she was really nice and helpful I would use this location again

Olivia Peralta 
Rating:
1.0

Customer did not leave a comment.

Stacy Douglas 
Rating:
3.0

We had to pay them for 2 hours ($205) and it took them 45 minutes.. don’t feel like that’s fair at all but I’m glad it got done quickly.

Jameya Roberson 
Rating:
4.0

Customer did not leave a comment.

Paul Smith 
Rating:
5.0

This is a great location to rent a truck! The trucks are clean and well maintained, and the staff are always friendly and accommodating. I would highly recommend using this location for your moving needs.

Ann Kennon 
Rating:
5.0

Customer did not leave a comment.

JaNay Williams 
Rating:
5.0

Customer did not leave a comment.

Olusegun Ayadi 
Rating:
5.0

Customer did not leave a comment.

Holly Short 
Rating:
5.0

Everything was great

Chanda Anderson 
Rating:
5.0

Great experience - truck was ready - owner ready to go the extra mile.

Michael McDermott 
Rating:
5.0

Customer did not leave a comment.

Donna Jenkins 
Rating:
5.0

Customer did not leave a comment.

Jason Wright 
Rating:
5.0

Very friendly and accommodating. Went above and beyond to make sure my move was successful.

Michael Stoker 
Rating:
5.0

Customer did not leave a comment.

George Faber 
Rating:
3.0

Did not put the dolly in the vehicle which was requested in the original order. Notified the customer care in the after hour pickup who notified the location manager. No body from location called and provided the equipment. It was a hard move than expected

Rama Kancharla 
Rating:
5.0

The lady who helped me at checkout was super friendly and fast, and made everything easy!

David Maberry 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hawkins 
Rating:
3.0

I rsvp'd one different location. I called 3 days prior move & discovered closed due to health reasons. Called Uhaul & rsvp 20 ft truck instead of 26 w pads & appliance dolly. We rsvp'd 2nd dolly & furniture dolly when we picked up truck but not available. The original pricing was $100 less than we gad to pay and without 2nd dolly and 2 furniture dollies. The truck had very loud exhaust & sounded like a train & the engine light activated off & on. The lady was extremely nice and advised us abt the truck.'s issues. But it was still bothersome. Luckily we purchased the insurance but had no other issues. We moved and returned truck in ome piece. Thanks Lori 214-514-2819

Lori Harvell 
Rating:
5.0

Customer did not leave a comment.

Debra Derrick 
Rating:
5.0

Customer did not leave a comment.

TIMMY MORGAN 
Rating:
5.0

Customer did not leave a comment.

William EDWARDS 
Rating:
5.0

The lady at the desk was SUPER helpful and friendly. Overall experience was excellent!

Michael Crim 
Rating:
5.0

The lady at this Uhaul location was the nicest person we’ve ever met!

kathy Pickard 
Rating:
5.0

Customer did not leave a comment.

Lisa Morris 
Rating:
4.0

Customer did not leave a comment.

Victr Tereschenko 
Rating:
5.0

Wonderful...

DENISE KURTZWEIL 
Rating:
5.0

Customer did not leave a comment.

Monique Hawkins 
Rating:
5.0

Lana was very helpful and efficient. She went above and beyond to provide excellent service.

Jaime Joiner 
Rating:
5.0

Customer did not leave a comment.

Barbara Smith 
Rating:
4.0

The UHaul system was down which would not allow me to obtain the keys on my own. This team worked HARD and came in on vacation to help me as I had 7 volunteers waiting to help obtain donations. Managment at this location was beyond impressive!

Denise Graber 
Rating:
5.0

Second time there and they were friendly and helpful. I will use again when I need another one.

Teresa Johnson 
Rating:
5.0

Customer did not leave a comment.

Robert Carlson 
Rating:
5.0

I am very happy with this U-Haul location and will continue to be a loyal customer. Lana is amazing, her kindness, and professionalism, and her patience with me while I'm panicking due to the unprofessional behavior of other businesses, as I was moving family members. If anyone needs a U-Haul I highly recommend AAA Storage.

Tina Gower 
Rating:
5.0

Customer did not leave a comment.

Dustin McLaughlin 
Rating:
5.0

This location was great. Staff was helpful and attentive, easy access to equipment and equipment was in good condition.

Andrew White 
Rating:
5.0

Lana has provided excellent support and service for the three times I have rented trucks this year. I cannot say same for the pick up locations

Murray Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

Kenn Tellman 
Rating:
5.0

Customer did not leave a comment.

Victor Allen 
Rating:
5.0

Customer did not leave a comment.

Chris Storach 
Rating:
5.0

Customer did not leave a comment.

DONALD BOOTH 
Rating:
4.0

Don't have that

Schley TAVE 
Rating:
5.0

Great experience! Trailer was ready for us and was well maintained. Great lady who helped us.

Dennis Wilmarth 
Rating:
5.0

The lady in office was so helpful and really nice. She made the whole process so easy.

JOSEPH TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Amanda Allen 
Rating:
4.0

Customer did not leave a comment.

William Beach 
Rating:
5.0

Lana was amazing! Friendly, courteous, prompt customer service! She made sure my credit certificate was applied appropriately as well. Easy check in and check out - Highly recommend this location! Cannot say the same for the reservation process as you set up a reservation at one place with it confirmed online in your account and then the text is listing another location ... It's so confusing especially if a reservationist doesn't call to confirm. Thank you!

Cindy Gibson 
Rating:
5.0

Customer did not leave a comment.

Kevin Hutchinson 
Rating:
5.0

Customer did not leave a comment.

Whitney Alexander 
Rating:
5.0

Customer did not leave a comment.

MARK PIZZOLATTO 
Rating:
1.0

When we arrive to pick up the truck with a dolly - (we were early) there was a sign on the door closed until Monday March 20th - it was March 17 mind you. Took us over an hour on the phone to finally get a truck - no person here came. Oh and no dolly thanks had to go to home Depot and buy one for 129 bucks. Thanks you haul

David Charette 
Rating:
5.0

Customer did not leave a comment.

CATHY HIRT 
Rating:
5.0

Customer did not leave a comment.

ANGIE MATSON 
Rating:
5.0

Customer did not leave a comment.

Tammy Littlejohn 
Rating:
5.0

Customer did not leave a comment.

Theresia Taylor 
Rating:
3.0

Truck needed oil change and had 2 other warnings about anti collision and a camera needing cleaned off. Also when accelerating the van would hesitate before the gear kicked in

James Franklin 
Rating:
5.0

Customer did not leave a comment.

tamika miller 
Rating:
5.0

Customer did not leave a comment.

Ryne Friday 
Rating:
5.0

Customer did not leave a comment.

Robert Elder 
Rating:
5.0

Great job, thank you.

KEVIN FOLEY 
Rating:
5.0

Outstanding service at this location - the very best in all of Tyler!

Eric Jontra 
Rating:
4.0

Parking for personal vehicles. Only one handicap spot beside storage.

Paul Richter 
Rating:
5.0

Customer did not leave a comment.

KEVIN FOLEY 
Rating:
5.0

My favorite uhaul location EVER! The woman who owns and manages this location is FANTASTIC! She’s quick and efficient - by far the fastest and easiest location I’ve ever used.

Eric Jontra 
Rating:
5.0

Thank you so much for your continuous help to us!

Anthony Nelson 
Rating:
5.0

Get more employees like Lanna who really take care of the customer service side of things as well as the overall experience of renting from U Haul.

Craig Tant 
Rating:
5.0

Customer did not leave a comment.

Josh Barbe  |  Overall Experience 
Rating:
5.0

The Manager did an excellent job to facilitate my move smoothly.

Arnel Ranada  |  Overall Experience 
Rating:
5.0

Best place for UHaul needs in Tyler. If they have what you need, this is the place to go.

JAMES COWART 
Rating:
5.0

Nothing

James Duke 
Rating:
5.0

Customer service was top-notch. Staff very kind and communicative about rental options and rates.

Tauniya WHite 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WATKINS 
Rating:
5.0

Customer did not leave a comment.

PAMELA BENSON 
Rating:
5.0

Everything was excellent

JOE APPLEWHITE 
Rating:
5.0

Lana is on top of her games and always provides excellent service

glenn hale 
Rating:
5.0

Customer did not leave a comment.

Donald Crites 
Rating:
5.0

Great pickup. Lana was a great help in the process.

James Herrington 
Rating:
4.0

Customer did not leave a comment.

JEFF GORDON 
Rating:
5.0

Awesome service and friendly staff 👍🏽

Bryan Madara 
Rating:
5.0

The driver's door doesn't want to close from inside.

WILLIAM MOORE 
Rating:
5.0

staff was very helpful during this stressful event; moving and we greatly appreciated their help.

Allen Flowers  |  Overall Experience 
Rating:
5.0

Lana, the office manager, was very helpful any time I called. I really enjoyed doing business at this storage facility.

Nancy Nash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Fuselier  |  Overall Experience 
Rating:
5.0

We have been using this facility for many years! Safe, friendly staff, clean, and we highly recommend it

LYNDON WHITTIKER  |  Overall Experience 
Rating:
5.0

The staff was very helpful and kind! I highly recommend them!

Susan Whitaker  |  Overall Experience 
Rating:
5.0

Lana, the manager of the facility, was cheerful, friendly, and competent. Give her a pay raise.

Melvin Johnson  |  Overall Experience 
Rating:
5.0

Great transaction!!!

Tim McNatt  |  Overall Experience 
Rating:
5.0

We were very pleased with the facility, but, most importantly, with the service we received from Lana. She is always very friendly and helpful. We would absolutely recommend this facility to a friend.

RODNEY PIERCE  |  Overall Experience 
Rating:
5.0

I had absolutely no problems at all! Loved it!

BRITTANY BROWN  |  Overall Experience 
Rating:
3.0

I like this place. Its efficient and not too expensive.

Privacy Request  |  First Impressions 
Rating:
2.0

I found the unit on uhaul.com by using the filter Climate Control but the only units available did not have climate control. This was not clear on the website until after I reserved the unit.

Privacy Request  |  First Impressions 
Rating:
5.0

I arrived at the facility on the weekend when they were closed. After a quick phone call, I was able to gain access to my unit and complete the paperwork the next day. Awesome customer service.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Moving Supplies

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