I have used this storage facility for over 20 years and have found the staff friendly and the location convenient to where I worked and lived.
SUSAN YAKSH | Overall Experience
Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a terrible experience with someone in scheduling. Whoever booked my reservation also set it to be dropped off over half an hour away from my house, instead of the drop off location next to my house. After over an hour of calls, they couldn’t do anything for me. And due to having to drive so far for drop off, it pushed us over the 50 mile rule which caused me to pay more out of pocket. I will be using Home Depot moving forward. I’ve had much better experience and no unexpected fees tacked on
Megan PierceApp was difficult to use. Especially in uploading photos. The app would crash each time we tried to upload photos
Cameron ActonNo improvement necessary thank you so much!
Melvin Jones JrThe customer service rep. is lacking a helpful spirit and manners when talking to clients. Pictures of my driver's license was stored on customer reps. Form.
Tracy KittFriendly
lian lianCustomer service was great, the truck was nada t in the best condition and it had no A/C what it was ok due that I was driving a short distance.
Yarimar Roa De JesusTurn-in was a breeze -- smooth and fast. ^Thank you.
DAVID LIWANAGHaving to pick up elsewhere and when you get to that destination the signs are not visible, until you walk all over the area to find it.
Patricia JacksonThe place is well maintained and the employees are awesome.
Cecil Sturdivant | Overall Experiencei am only a girl and when i was unloading nobody came out to help. had to unhitch the trailer and put it back to where it was.
Maggie ZhengBad customer service. I had to leave my 10lb dog outside in 100 degree whether while the rude male clerk took too long to complete the transaction. While no dogs may be the business "policy" sometimes there has to be some allowance. I should've been allowed to pick her up as she is very small. If it wasn't for being ran around from location to location as reservations were not fulfilled multiple times at several locations I wouldn't have had her with me. Noted, I won't be back .😊
Cheryl StittPickup was great.
Leslie BorbollaThe equipment was clean but the driver side turn signal and break light was not working and the transmission would shutter up a hill.
Jason SimmonsNot charge someone $20 for after hours service and nobody is there to help.
James BarfieldOverall, the Mobile experience with U-Haul was very very easy and satisfying. The process was easy to get access to the truck as well as dropping it off. I would definitely use this location again!
Ethan WellsEasy to work with
Skip Davidson | Overall ExperienceMake sure the trucks/ equipment is ready to go before the customer arrives
Jerenate ThomasAs I was returning the truck there was a homeless person circling the dumpster. As I was taking photos of the back of the truck three people in a van pulled up and just looked at me with their windows rolled down. It did not feel safe at all. So it was either finish the process at the risk of my own safety. Or pay a ridiculous $20 fee for you to take back your own equipment. However, the gentleman that checked me in was very courteous and professional.
brian brockBe considerate of your customer. We shouldn’t have to show up for a truck only to find out it Is not onsite and we have to go somewhere else. The vehicles need to be somewhat clean if for no Other reason than safety. The staff I dealt with had no regard nor knowledge of what was going on or empathy for the customer.
JAMES LONGLisa & her husband were wonderful. Made every effort to make our use of the facility a good experience.
James Moran | Overall ExperienceThey charged me for appliance dolly but gave me a utility, charged me after hours fee but it was an App pickup and drop off that I got at 9am and turned in at 630pm, charged me a cleaning fee but only.moved a few items of furniture so I def didn't get it dirty.
James HollidayActually get what is requested...
BLAKE TANNER MILLERBrian and Lisa went above and beyond in their customer service. Extremely helpful when we were frantically looking for a place to store some of my parents items after they moved to assisted living. Not living in Columbus, you never know exactly what you’re going to get, but Brian and Lisa are extremely kind and helpful. Thank you again!
Adrienne Gray | Overall ExperienceHe over charged with no explanation and he stated he doesn’t know - he only had 30 min training and don’t ask him because he doesn’t work for uhaul . He charged me another day and then he charged us for gas. Rather than say go replace it he wanted to charge us and return the truck immediately. Horrible representation of the company
BRIAN KEITH WHIDDONService the van.
Randy McGrewThe process to rent and verify my pickup was awful. Standing in the hot Georgia sun for 45 min was one of the worst experiences ever. If it wasnt for the customer service person on the phone (not alexis via chat) i would have taken my business to home depot and rented a van in person without the nonsense of the online tool/process on my phone. Awful!! U-Haul is lucky to have quality customer service reps on the phone keeping your business afloat.
Greg DuncanThe wait time when picking up took longer than expected- not really sure why! It took about 25 minutes to pick up.
Delaney DeanThe only drawback was the representative could not tell me the hitch/ball size
DAVID TALBERTNa
HERBERT JOCKHECKI asked a worker about the rental and she was extremely rude
Tiara GuevaraBetter Rates Please
Vernon JonesGreat experience
Matthew HallIf I turn the truck in at night time I don’t have time to take pictures inside & out of the truck
PRECIOUS COCKFIELDMake sure the cargo area is clean and dry of water
Eric JamesHe was great
MAXINE STAPLETONNo comments
Jimmy SpencerThe approval process took over twenty minutes
Donna ChapmanImprove the customer service
Moneeb TariqI picked up a 26 ft truck, and was told as part of the routine, to return the truck with a full tank of gas. I drove for 70 miles and the tank was on empty. purchased 35 gallons of gas, got the tank to 3/4 full. I covered 200 plus miles on 1/2 tank. therefore if the previous renter did as i was told to do, I would not have to spend so much on gas that night. I believe I am owed , should be refunded for gasoline that I purchased, at the 70 miles point. That should have been in that truck when I rented it. Also the location is not safe for anyone to return a vehicle at nights. the return location should be the Airport Thruway location.
Shirley BaileyThey are very nice and fast. I was in and out on the road in no time. The truck was modern and clean. I highly recommend this place.
Michael RolisonThe truck was parked at the building next door. There was no one around to ask for assistance as the lock box didn't want to open. Then as I was returning the truck the older lady was just standing outside the storage shaking her head as I was trying to park it in a small spot.
Natasha TysonThe staff at AAA Storage go out of their way to help you get your Uhaul rental. I've rented a van twice and each time having issues getting into the lockbox to retrieve the vans key, but each time Lisa has come out to assist me. Thanks and you are appreciated
TANDRA MADDOXthey greated me when I drove up and let me know where to park and asked me how the truck drive and then told me to have a great day and they would Email me my receipt
Robert HopkinsThe whole experience was exceptional!! Super friendly staff!!
Jamie FarmerVery helpful and accommodating! Uhaul made my move so much easier.
Jaqueline ByrdTHEY FALSELY ACCUSED ME FOR DAMAGING THIER TRUCK BUT DIDNT LET ME GO EXPECT THE TRUCK AFTER TELLING THEM MY LINK THEY SENT ME DID NOT WORK HAD ME IN THE RAIN FOR 2+ hours worse experience in my LIFETIMEEEEEE LITERALLLLY
Shikisha StatonGreat customer service!!
Lavarsha FreemonGreat customer service and support.
Joseph LaBrancheThe truck I was renting was getting air in a tire when I arrived, and I was told it came in with low pressure on the gauge, but the tire was fine. Within 50 miles I had to call for a new tire because it was going flat. They should have done a proper tire inspection.
Robert WalshGreat customer service. Drop off was easy.
John DieringerJust make sure app is working
Sabrina ShorterThis was an easy process. People are friendly & helpful. I was so glad I could reserve a vehicle since I couldn't get to the location to pick one up until late morning on a Saturday. I will rent from AAA again.
GAIL KUWAMOTOIt was extremely pleasant to deal with this location. We have rented before from another location in Columbus GA and we will always use the Milgen Court location going forward.
Tonya MooreNeed better trash disposal
SUKANT GUPTA | ReservationI enjoyed the service. I had no problems during the time I used the storage. My stuff were safe and I appreciate the friendly reminders every month. Staff is friendly and helpful. Thank you :)
EVA GUERRERO | Overall ExperienceHelpful and friendly
Siva Balan | Overall ExperienceGreat service!!!
Privacy Request | First ImpressionsEverything was placed in order when I arrived, I didn`t have to wait long at all!!! Customer service was beyond excellent.
Privacy Request | First Impressions