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Bridget C
Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I could not access the check in app or website to check the trailer back in. When I rented the last trailer, same experience, I couldn't get the check in to accept the photos. This location should have some onsite who can assist with hooking up trailers. Also, hours of operation should be later. This is a very nice location and store and I like reserving from this location.
Rhonda LCustomer service was great. The lady that worked with me was a very friendly and helpful lady.
Linda PEverything else was Great service was great. Everything was great nice and clean.
Cheryl DLittle bit confusing on where to find truck keys but managed to get it . Also originally ordered dolly with truck but did not receive it I explained this to front desk and they said they’d have the seven dollar charge removed but it was still on bill. Overall thought it was a good experience.
Thomas SConvenient location large area to park truck. Had to search a bit for the location of the key lock box though
ANGELA SLight wire was not on trailer hitch so had to find one off another as person seemed to not know how they work.
JOSEPH CWe have used U-Haul several times this year, moving ourselves a cross the country. Each experience has been 5 Stars! We’ve rented the largest to the smallest and ever experience has been great!
Tim FWhen returning the trailer, the app for returning wasn't saving the photos of the return. That needs to be fixed.
Ben LN/A
Henry MPlenty of parking space to checkout. Could use more street lights in the parking lot.
SAMMY LWonderful people to deal with.
Beverly CCheck all trucks and equipment before your customers arrive to pick up their rental.
Jeffery CContinue on the path of excellence
Markus HThis is the only location that has a motorcycle trailer in the surrounding area of metro ATL/AL. Staff is quick and professional.
Maurice CMake sure equipment is available at pickup location before pickup time. I ordered doilies and hand trucks but was told they weren’t available.
Greg DI was charged for equipment I didn’t have or use. I attempted to report this in the check out process as well. If possible, a follow up about missing equipment would be awesome. I know that we had the vehicle on a closed day so just being able to refund the cost would have been best for us.
Sarah HReceptionist was very friendly and personal with me. Made me feel right at home when I dropped the truck off.
Sunni MEverything was Great! Customer Service was Awesome!! Highly recommend
Susan GTruck was not in good running condition. Fortunate we was only driving locally. Was charged for fuel when we had replaced the fuel. Refunds to credit card is taking a while to hit account.
Starla CAC didn’t work all the time
Dalton MI had zero issues with my rental. Perfect vehicle and professional service throughout!
John PIt was dark and scary at night
Tina MThe ladies are this location are super friendly
Andrew MThe staff member was very courteous but not well versed in the business. She was unable to answer basic questions such as what’s the daily rate if I need the trailer for an extra day.
gary cThe whole experience was good. In app reservations was straightforward and the afterhours check in was a nice addition to the overall experience.
david wMake sure gas is where it should be Only had a little to get to store
Melynda HHad so many issues with the reservation and overall experience was very stressful.
haley mConvenient and great facility
roger tI had a guaranteed pickup time of 9 AM. The employee didn’t open the location until 9:40. No apologies or anything.
Paul OStaff was Professional very friendly and understanding.
Ryan KThe clerk failed to scan the trailer back in. Several days later, I am receiving phone calls and text messages from U-Haul corporate asking if I return the equipment. Yes, I returned it timely. However the clerk failed to scan it in.
Michael PThe facility we picked up from was great! My down fall is uhaul itself. Was told they didn’t have my reservation available they put me with someone else that was 1/12 out of my way 3 hrs total drive time instead of asking me would I rather do that or we could give you a smaller unit. Instead I was transferred to 10 different people with no solution. Ended up handling it myself with the facility. Then I return the rental less than 1 1/2 late and I’m charged for a whole day! Needless to say I would never use uhaul again nor offer it to anyone I know. I will definitely use someone else next time
CHRISTINE WIt was super convenient and helped us get my nephew off to college. Thanks again!
Misty WI did a mobile pick up and the wrong key was in the box for the van I was assigned. Had to wait on hold for someone to get me the code to the box that had the right key.
STACIE DNot make mistakes when discussing the costs.
Bella GGreat customer service
pat cNothing, these guys are doing a great job!
WILLIAM MMake sure the trucks are cleaned and the tires are all in good shape.
Walter sScheduled the pickup of my trailer several days in advance for a 4pm pickup on Friday. I arrived before 4pm on Friday and AAA was closed already. I called their number but only got their voicemail. I called UHAUL who instructed me I could not pickup the trailer without someone inspecting the hook-up. We rescheduled for Saturday morning (your UHAUL phone team was very professional and helpful). I was suppose to be at my destination Saturday morning. AAA offered a very insincere apology and clearly could care less that I was now WAY behind schedule AND had to load my trailer in heavy rain. Absolutely unacceptable to have a scheduled pickup and no one on site. AND I had to still pay full price for the rental. I truly hope UHAUL has some level of accountability with AAA to rectify the complete incompetence and lack of professionalism.
Andrew DOnly three blankets were provided and rented furniture dolly was not included. Truck was dirty.
Stephanie Gthe counter person told me the charge was 36.44 when i returned the truck. that was how much i was to pay. He already had my payment information from the day before and told me everything was good. SO why am i being threatend with a credit collection saying I owe a late fee of 30.00 when this bill was paid on the day i returned it. June 8,2022.??
christy eI only got 3/8 of gas and I didn't know I should have took a picture to prove this because they had put down 1/2 tank and when It was to be.returned I had to put 1/2 tank back then my total invoice was 330.00 they took out on my debit card on June 15 but on June 8 I paid them 218.18 I should have just had to pay the difference but I had to pay 548.18 up front I wasn't aware of some of the hidden fees such as environmental fees and that I had 750 miles included in the weekly rental they should inform you of these things in advance. I washed and cleaned the inside.for the next person but mine was not clean.
Brenda GDo not use this location for drop off. The staff here will not assist in unhitching your trailer. I had shoulder surgery and informed them and they still would not assist. They said they are not a U-Haul location. They are a drop off location only and their insurance will not allow them to help you at all not one bit. So be prepared to lift a heavy trailer off your tow hitch on a slight incline yourself.
Michael PReally nice staff , very clean everything. Will be back for sure!!
Codi BNeed Jack on 6X12 trailer, heavy and hard to hook up.
Chuck JNeed to fix the app so I can do returns on it have issues everytime I try to return online
Jeremy OWe are a little frustrated that we had to drive 40 minutes out of our way to pick up the truck. It is very inconvenient when you order a truck from one place but then have to pick up from another.
Scott BThe U Haul personnel were very helpful and friendly. You should commend them for excellent service and attitude. They were GREAT!
Yvette HThe staff was helpful and pleasant.
joel lStaff went above and beyond to provide a quality service in a timely fashion. Overall a very helpful and friendly location. Best experience I've had with U-Haul. Will absolutely be doing business with these guys again!
Nicholas MI didn’t even get my money back that y’all took for a “deposit”
Lawrence CIt would be extremely helpful to install a lower step to aid in entering/ exiting the cab of the trucks. The height of the first step on the 15 foot truck, in particular, is quite high. You must use both arms to enter and when exiting you literally drop to ground. To me this is a possible safety issue. Also, the pulldown strap on the cargo door is too short requiring one to climb onto rear bumper in order to reach the strap and pull the door down.
David WThe back of the truck has used cat litter in it; it stunk. The gas tank was below what was stated and they said they couldn't contest it, that I would have to do it. We did no walk around inspection of the truck as I have done on all other occasions when renting from Uhaul. It was raining though. The staff was friendly.
Guy DI would like my deposit back.
Adam Wfuel was not at full tank took photos on the rental check before you leave went in and verbally informed as well they said they see the pics was still charged for gas and when calling was given the runaround about refunding
heather hCustomer service was great. The truck was an absolute piece of junk.
Greg T