Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)

498 reviews

3204 14th St   Plano, TX 75074
(Between Jupiter & Shiloh)

(972) 422-7458

Office Hours

  • Monday - Saturday:
    8:30 am - 12 pm / 12:30 pm - 5:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(972) 422-7458

3204 14th St
Plano, TX 75074
(Between Jupiter & Shiloh)

Services at this Location:

Office Hours

  • Monday - Saturday:
    8:30 am - 12 pm / 12:30 pm - 5:30 pm
  • Sunday:
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Bathu Do hope 
Rating:
5.0

The computer system is horrendous. I hate having to use apps for a once in a great while event. There was an issue with the truck issued not being available and when the agent would try to swap truck numbers, all info had to be reloaded. This had to be done 4 different times before my truck rental was complete in excess of the info being loaded when reserved. The agent was fabulous with the customer service, but the computer system sucked. I then missed a text asking for a picture of the license plate. I had assumed after re-entering information 4 times, there should be no additional steps. This was a local move and I literally spent 45 minutes to get the keys and drive off. My move was loaded, unloaded and truck returned in a little over 2 hours. Seems like an issue.

Thomas Melton 
Rating:
5.0

This location is very well managed by professional people with top level service in mind! Recommendation is to remain consistent in your high standard of performance.

John Taylor 
Rating:
3.0

I was overcharged!

Abdulkadiri Ibrahim 
Rating:
5.0

Thank for doing things perfectly

Ali Nourein 
Rating:
5.0

Customer did not leave a comment.

misikir tesfaye 
Rating:
5.0

Great and Easy. Moving is stressful enough and everyone made this an easy process. I have never towed a trailer before and the workers gave me confidence. Made the whole move much easier.

Geoffrey Erwin 
Rating:
5.0

Customer did not leave a comment.

Michael Messer 
Rating:
5.0

Thanks again you guys are awesome

Cindy Luby 
Rating:
5.0

Customer did not leave a comment.

Weldon Matlock 
Rating:
5.0

Customer did not leave a comment.

Zachary Boydston 
Rating:
5.0

Customer did not leave a comment.

KEITH McCLAIN 
Rating:
5.0

Very helpful and professional staff.

JOE SERNA 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Bell 
Rating:
3.0

The truck would not start up once I took it home. I had to find someone to jump it for me. When I got to my destination the oil light came on and another light to “stop engine”… had to return it a day late to have someone to check the truck. It was a 4hr drive. They should make sure the trucks are well maintained for long drives like that. I have three kids and It woulda been a huge inconvenience if the truck broke down on me.

Lysette Morones 
Rating:
5.0

Customer did not leave a comment.

Ricardo Paz 
Rating:
5.0

Dustin was very helpful

Elbe Akman 
Rating:
5.0

Customer did not leave a comment.

Constantine Xeros 
Rating:
5.0

Very friendly service!

Gina kluge 
Rating:
4.0

Staff very friendly and helpful.

Daniel Zook 
Rating:
4.0

Customer did not leave a comment.

DAVID WINKLER 
Rating:
5.0

The whole thing was smooth from start to finish.

oscar roan 
Rating:
5.0

Customer did not leave a comment.

Todd Blackford 
Rating:
4.0

Have the gas tank filled up to at least half. not 1/4 tank

Lori Hughes 
Rating:
5.0

Customer did not leave a comment.

ZACH BROWN 
Rating:
5.0

Very easy pick-up and return at this location. Staff was professional and very knowledgeable regarding use return of equipment.

John Taylor 
Rating:
5.0

Customer did not leave a comment.

LORI MALLORY 
Rating:
5.0

Customer did not leave a comment.

CONSTANTINE XEROS 
Rating:
5.0

Customer did not leave a comment.

Andy Tsai 
Rating:
5.0

The manager was a middle aged gentleman who was an absolute rockstar! He made the process simple and easy.

LAITH ALFANASH 
Rating:
5.0

Customer did not leave a comment.

Teressa Versey 
Rating:
5.0

Customer did not leave a comment.

CONSTANTINE XEROS 
Rating:
5.0

Customer did not leave a comment.

Janet Bell 
Rating:
5.0

Everything was great!!!

Ceasar Acuna 
Rating:
4.0

Customer did not leave a comment.

Randy Fletcher 
Rating:
4.0

The man at this location was able to take the truck we had as well it saved us time because we didn’t have to drive to the other uhaul location to drop off the truck

Michael Clemens 
Rating:
5.0

Customer did not leave a comment.

CONSTANTINE XEROS 
Rating:
5.0

Location was 20/10. Perfect service

Jesus Ruiz 
Rating:
5.0

Excellent customer experience.

Teresa Themistokleous 
Rating:
5.0

Very nice staff. Pleasure to deal with.

Eva Mitchell 
Rating:
5.0

Customer did not leave a comment.

Ben Guthrie 
Rating:
3.0

Took forever to get checked in - mobile pick up didn't work and attendant wasn't super helpful.

CONSTANTINE XEROS 
Rating:
5.0

Customer did not leave a comment.

Timothy Wright 
Rating:
5.0

Dolly required in all your vehicles

Gopinath Sathyanarayanan 
Rating:
5.0

The best!

Samuel Pacheco 
Rating:
5.0

Been here before....great experience

David Rankin 
Rating:
5.0

Customer did not leave a comment.

Michael Jameson 
Rating:
5.0

Customer did not leave a comment.

Constantine Xeros 
Rating:
3.0

Customer did not leave a comment.

Martha Hendon 
Rating:
5.0

Customer did not leave a comment.

MARY GORMAN 
Rating:
5.0

Customer did not leave a comment.

John Tatum 
Rating:
5.0

Rudy, who is the manager of AAA Storage in Plano is fantastic. He made it very easy to rent the truck and facilitated my move with a smile. Best place in Plano, TX to store things and rent a UHaul truck! Five stars! *****

Fran Blank 
Rating:
5.0

Fast, efficient, professional

George Merryweather 
Rating:
4.0

Customer did not leave a comment.

Vincent Shinn 
Rating:
5.0

Customer did not leave a comment.

wesam mitchell 
Rating:
5.0

Excellent customer service, clean fueled van that was perfect for what I needed to accomplish. I’ll be a repeat customer! Thank you!

Kevin Cox 
Rating:
5.0

The interior needed sweeping out in the bed and a wipe down of the front area.

CONSTANTINE XEROS 
Rating:
4.0

I reserved a moving dolly on line with my truck reservation. When I got to location for pick-up they didn't have a dolly. Rudy, manager, said Uhaul site has dollies listed on line for reservation but they seldom actually have the moving dollies available. Very frustrating.

Peggy Kinsey 
Rating:
5.0

Customer did not leave a comment.

Adam Kramer 
Rating:
5.0

Customer did not leave a comment.

Edic Stephanian 
Rating:
5.0

First time I have used this location and it is great. Smaller than some but quick and efficient

Colin McDonald 
Rating:
5.0

The person I talked to was very helpful and answered all my questions and concerns. It was a quick and easy pick up and drop off.

Chun Hsien Sung 
Rating:
5.0

Customer did not leave a comment.

jing chen 
Rating:
5.0

Coordinate early with pick up location to ensure you know the location hours and paring availability in the area.

Larry Stephney 
Rating:
5.0

All as expected

Daniel SAIZ 
Rating:
5.0

I had to make some changes to my original rental plans. The local agent was very helpful in assisting me make the changes without adding charges. I was very impressed, as immovable corporate policy blocks to actual customer service seem to be the rule these days. Well done, UHaul team!

kirsten mogbo 
Rating:
5.0

The staff at this location is the best I've encountered in the 5 trucks I've rented in the last 3 months. They were attentive to my concerns and made me aware of some I might have not noticed. When I need a truck, I will use this location!

Matthew Medina 
Rating:
4.0

Customer did not leave a comment.

Richard Bolack 
Rating:
5.0

The back of the van was dirty and the return experience was HORRIBLE! The link provided would not load. The UHAUL app would not allow me to log in. You call center wait was 45 minutes. Very bad

CONSTANTINE XEROS 
Rating:
5.0

Customer did not leave a comment.

DENIS SILVA 
Rating:
5.0

Customer did not leave a comment.

Christopher Adell 
Rating:
5.0

Nothing , you already have the best customer service.

Dimitrios Damianeas 
Rating:
5.0

Customer did not leave a comment.

CHARLES MAKOSY 
Rating:
5.0

This was one of the BEST experiences I’ve had with any U-Haul location in North Texas area. I’ll go out of my way to use them again when/if the time arises. Extremely polite and helpful owner.

Neil Stahl 
Rating:
5.0

No improvements needed. Very friendly and efficient service.

Jon Abel 
Rating:
5.0

Customer did not leave a comment.

PAUL FRANCO 
Rating:
5.0

Customer did not leave a comment.

Angela WATTS 
Rating:
5.0

Great customer service

Walter McCleery 
Rating:
5.0

Service was great, vehicle was in good working order. Fast and efficient service, overall great experience

John Garcia 
Rating:
5.0

Rapid service at pickup & return. Very professional & extremely efficient!

John Taylor 
Rating:
4.0

Customer did not leave a comment.

Teneal Sims 
Rating:
5.0

Let us know to check in before getting to rental wasted 30 minutes. But over all it was a great experience easy process.

Gesseyna Gomez 
Rating:
4.0

Customer did not leave a comment.

Ronald Brown 
Rating:
5.0

You do not make it clear that the equipment must be picked up within an hour of the scheduled pick up time. At the West Plano location our equipment was given to someone else. When we tried to call that location we got uhaul customer service instead, who were not helpful and gave us the run around.

Tom Kale 
Rating:
5.0

Customer did not leave a comment.

Martha Siskron 
Rating:
4.0

Great service, great equipment and excellent ease of equipment rental

Geoffrey Campbell 
Rating:
5.0

Nothing of note.

austin shea 
Rating:
5.0

Customer did not leave a comment.

Manoj Kumar 
Rating:
5.0

Rudy was absolutely amazing very helpful

Joseph eli 
Rating:
4.0

Customer did not leave a comment.

David Hollands 
Rating:
5.0

Customer did not leave a comment.

Farrah Smith 
Rating:
5.0

Customer did not leave a comment.

Kathy Schroeder 
Rating:
5.0

More variety of truck sizes.

Perry Mitchell 
Rating:
5.0

The manager is very professional and courteous. It was a great experience.

ISRAR HUSSAIN FARMERS INS 
Rating:
2.0

Customer did not leave a comment.

Rojelio Delgado Jr 
Rating:
5.0

Customer did not leave a comment.

brandon epes 
Rating:
5.0

MR: RUDDY IS EXCELENT PERSON.

Blanca R. Bartletta 
Rating:
5.0

Excellent customer service !

calvin CHEAH 
Rating:
5.0

Customer did not leave a comment.

William Smith 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Gray 
Rating:
5.0

Everyone I worked with here were extremely helpful and courteous. I would recommend Aaa Storage to anyone!!!

PAM KING  |  Overall Experience 
Rating:
5.0

Rudy was great. He was courteous and answered every question I had promptly.

Daniel Canales  |  Overall Experience 
Rating:
5.0

Excellent location. Excellent customer service

ISRAR HUSSAIN FARMERS INS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENE ANTONIO RIOJAS  |  Overall Experience 
Rating:
4.0

Rudy was always professional and friendly! He is great

JENNIFER ANN MOY  |  Overall Experience 
Rating:
5.0

Muy buen lugar ‘’el señor muy atento siempre

JORGE OSCOBEDO SOTO  |  Overall Experience 
Rating:
5.0

Absolutely pleased with the storage facility, but even better was working with Rudy Gonzales. He was always pleasant, very helpful, and just an overall pleasure to work with.

LISA KAY DAVENPORT  |  Overall Experience 
Rating:
5.0

Facility manager was great, he was very helpful and informative. Over all great experience with the rental process.

Privacy Request  |  First Impressions 
Rating:
5.0

They were really nice helpful! Thank you!!

Privacy Request  |  First Impressions 
Rating:
5.0

The facility manager was wonderful! The facility is practically brand new and is really nice. We're quite happy with our choice!

ALICE ST-JOHN  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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