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Bathu Do hope
Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The computer system is horrendous. I hate having to use apps for a once in a great while event. There was an issue with the truck issued not being available and when the agent would try to swap truck numbers, all info had to be reloaded. This had to be done 4 different times before my truck rental was complete in excess of the info being loaded when reserved. The agent was fabulous with the customer service, but the computer system sucked. I then missed a text asking for a picture of the license plate. I had assumed after re-entering information 4 times, there should be no additional steps. This was a local move and I literally spent 45 minutes to get the keys and drive off. My move was loaded, unloaded and truck returned in a little over 2 hours. Seems like an issue.
Thomas MeltonThis location is very well managed by professional people with top level service in mind! Recommendation is to remain consistent in your high standard of performance.
John TaylorI was overcharged!
Abdulkadiri IbrahimThank for doing things perfectly
Ali NoureinGreat and Easy. Moving is stressful enough and everyone made this an easy process. I have never towed a trailer before and the workers gave me confidence. Made the whole move much easier.
Geoffrey ErwinThanks again you guys are awesome
Cindy LubyVery helpful and professional staff.
JOE SERNAThe truck would not start up once I took it home. I had to find someone to jump it for me. When I got to my destination the oil light came on and another light to “stop engine”… had to return it a day late to have someone to check the truck. It was a 4hr drive. They should make sure the trucks are well maintained for long drives like that. I have three kids and It woulda been a huge inconvenience if the truck broke down on me.
Lysette MoronesDustin was very helpful
Elbe AkmanVery friendly service!
Gina klugeStaff very friendly and helpful.
Daniel ZookThe whole thing was smooth from start to finish.
oscar roanHave the gas tank filled up to at least half. not 1/4 tank
Lori HughesVery easy pick-up and return at this location. Staff was professional and very knowledgeable regarding use return of equipment.
John TaylorThe manager was a middle aged gentleman who was an absolute rockstar! He made the process simple and easy.
LAITH ALFANASHEverything was great!!!
Ceasar AcunaThe man at this location was able to take the truck we had as well it saved us time because we didn’t have to drive to the other uhaul location to drop off the truck
Michael ClemensLocation was 20/10. Perfect service
Jesus RuizExcellent customer experience.
Teresa ThemistokleousVery nice staff. Pleasure to deal with.
Eva MitchellTook forever to get checked in - mobile pick up didn't work and attendant wasn't super helpful.
CONSTANTINE XEROSDolly required in all your vehicles
Gopinath SathyanarayananThe best!
Samuel PachecoBeen here before....great experience
David RankinRudy, who is the manager of AAA Storage in Plano is fantastic. He made it very easy to rent the truck and facilitated my move with a smile. Best place in Plano, TX to store things and rent a UHaul truck! Five stars! *****
Fran BlankFast, efficient, professional
George MerryweatherExcellent customer service, clean fueled van that was perfect for what I needed to accomplish. I’ll be a repeat customer! Thank you!
Kevin CoxThe interior needed sweeping out in the bed and a wipe down of the front area.
CONSTANTINE XEROSI reserved a moving dolly on line with my truck reservation. When I got to location for pick-up they didn't have a dolly. Rudy, manager, said Uhaul site has dollies listed on line for reservation but they seldom actually have the moving dollies available. Very frustrating.
Peggy KinseyFirst time I have used this location and it is great. Smaller than some but quick and efficient
Colin McDonaldThe person I talked to was very helpful and answered all my questions and concerns. It was a quick and easy pick up and drop off.
Chun Hsien SungCoordinate early with pick up location to ensure you know the location hours and paring availability in the area.
Larry StephneyAll as expected
Daniel SAIZI had to make some changes to my original rental plans. The local agent was very helpful in assisting me make the changes without adding charges. I was very impressed, as immovable corporate policy blocks to actual customer service seem to be the rule these days. Well done, UHaul team!
kirsten mogboThe staff at this location is the best I've encountered in the 5 trucks I've rented in the last 3 months. They were attentive to my concerns and made me aware of some I might have not noticed. When I need a truck, I will use this location!
Matthew MedinaThe back of the van was dirty and the return experience was HORRIBLE! The link provided would not load. The UHAUL app would not allow me to log in. You call center wait was 45 minutes. Very bad
CONSTANTINE XEROSNothing , you already have the best customer service.
Dimitrios DamianeasThis was one of the BEST experiences I’ve had with any U-Haul location in North Texas area. I’ll go out of my way to use them again when/if the time arises. Extremely polite and helpful owner.
Neil StahlNo improvements needed. Very friendly and efficient service.
Jon AbelGreat customer service
Walter McCleeryService was great, vehicle was in good working order. Fast and efficient service, overall great experience
John GarciaRapid service at pickup & return. Very professional & extremely efficient!
John TaylorLet us know to check in before getting to rental wasted 30 minutes. But over all it was a great experience easy process.
Gesseyna GomezYou do not make it clear that the equipment must be picked up within an hour of the scheduled pick up time. At the West Plano location our equipment was given to someone else. When we tried to call that location we got uhaul customer service instead, who were not helpful and gave us the run around.
Tom KaleGreat service, great equipment and excellent ease of equipment rental
Geoffrey CampbellNothing of note.
austin sheaRudy was absolutely amazing very helpful
Joseph eliMore variety of truck sizes.
Perry MitchellThe manager is very professional and courteous. It was a great experience.
ISRAR HUSSAIN FARMERS INSMR: RUDDY IS EXCELENT PERSON.
Blanca R. BartlettaExcellent customer service !
calvin CHEAHEveryone I worked with here were extremely helpful and courteous. I would recommend Aaa Storage to anyone!!!
PAM KING | Overall ExperienceRudy was great. He was courteous and answered every question I had promptly.
Daniel Canales | Overall ExperienceExcellent location. Excellent customer service
ISRAR HUSSAIN FARMERS INS | Overall ExperienceRudy was always professional and friendly! He is great
JENNIFER ANN MOY | Overall ExperienceMuy buen lugar ‘’el señor muy atento siempre
JORGE OSCOBEDO SOTO | Overall ExperienceAbsolutely pleased with the storage facility, but even better was working with Rudy Gonzales. He was always pleasant, very helpful, and just an overall pleasure to work with.
LISA KAY DAVENPORT | Overall ExperienceFacility manager was great, he was very helpful and informative. Over all great experience with the rental process.
Privacy Request | First ImpressionsThey were really nice helpful! Thank you!!
Privacy Request | First ImpressionsThe facility manager was wonderful! The facility is practically brand new and is really nice. We're quite happy with our choice!
ALICE ST-JOHN | First Impressions