Customer Reviews for AAA Self Storage #21
(U-Haul Neighborhood Dealer)

154 reviews

3262 Randleman Rd   Greensboro, NC 27406

(336) 554-7410

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(336) 554-7410

3262 Randleman Rd
Greensboro, NC 27406

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Timothy Galdey 
Rating:
5.0

Nothing at all

Tira Michael 
Rating:
4.0

Although I said yes to cleanliness it was sort of dirtyish on the interior.

Raymond Carney 
Rating:
5.0

Customer did not leave a comment.

Mozelle Porter 
Rating:
5.0

Customer did not leave a comment.

Shaka Locke 
Rating:
5.0

The vehicle was more than adequate and served my purpose well. A minor hiccup, the padlock on the back door does not work.

Earl Leake 
Rating:
5.0

Customer did not leave a comment.

GARY EAST 
Rating:
5.0

All good

CHRISTIAN WRIGHT 
Rating:
5.0

The front desk lady was very nice and approachable. She also had 2 lovely guest service helpers who made my day a little easier and brighter. I really appreciated her kindness and the history behind her fur companions.

Brittany Shearin 
Rating:
5.0

Customer did not leave a comment.

Eliza Gilbert 
Rating:
5.0

Customer did not leave a comment.

Mary Amaah 
Rating:
5.0

Dejar un Gatorade dentro del camion!! :)

Agustin Caserta 
Rating:
5.0

Customer did not leave a comment.

Alex Bethea 
Rating:
1.0

Maintain trucks and have better lighting for after hours customers.

Brenson Hood 
Rating:
4.0

No suggestion at this time.

Kimberly Perkins 
Rating:
5.0

Whoever the older women was, she showed GREAT! hospitality along with perfect customer service. She helped me change my time and order to my needs. Give her a raise!

Jemel McCalister 
Rating:
5.0

The lady's is super nice and extremely respectful.

Monica Abney 
Rating:
5.0

Customer did not leave a comment.

Michael Brown 
Rating:
4.0

In addition to the issues the rental agent told me about before receiving the key, the driver's side headlight is out on the truck and was like that when I turned on the truck.

DESMUND SANDERS 
Rating:
5.0

AAA Storage has excellent customer service

ALVIN FREEMAN 
Rating:
5.0

Customer did not leave a comment.

Jessica Eban 
Rating:
5.0

Nothing really…Great Team.

Salim Smith 
Rating:
5.0

Customer did not leave a comment.

JAMEZ WILLIAMS 
Rating:
5.0

My experience was wonderful the staff was really pleasant and helpful the next time I need a rental I choose uhaul

vanetta agegee 
Rating:
5.0

Customer did not leave a comment.

Travis Needham 
Rating:
5.0

Best Customer Experience from AAA STORAGE

ALVIN FREEMAN 
Rating:
5.0

Customer did not leave a comment.

Brandon Mason 
Rating:
5.0

AAA STORAGE HAS GREAT SERVICE!!!!!!

ALVIN FREEMAN 
Rating:
5.0

Excellent experience. Lovely lady and her dogs!

Jennifer denenny 
Rating:
5.0

Very friendly and proactive. I will definitely come here if I need to rent a truck in the future.

Kenneth Reedy 
Rating:
5.0

Customer did not leave a comment.

Laverne Brown 
Rating:
5.0

Very professional!

Belinda Strickland 
Rating:
5.0

Customer did not leave a comment.

Jill Haas 
Rating:
1.0

Customer service. Rep was disrespectful and vulgar. She tried to charge me a flat rate which should give me 24 hrs to use the truck but wanted to rent me for 4 hrs. She had her dogs in the office which I was scared of and she didn’t even come to meet me at the door to help calm my nerves. I tried to have a conversation about the rental she shouted at me and hanged the phone up. Would NEVER use this location again.

Tashoy Mcdonald 
Rating:
5.0

Customer did not leave a comment.

Jill Haas 
Rating:
5.0

I love her!!! This is the only one I go to here un Greensboro!!!! She is always so friendly an sweet!!!!

Rickeshia Saunders 
Rating:
5.0

Customer did not leave a comment.

sarah wyatt 
Rating:
5.0

Lock wasn’t working properly

Michelle Lussier 
Rating:
4.0

Customer did not leave a comment.

Michelle Lussier 
Rating:
5.0

Customer did not leave a comment.

David Riley 
Rating:
5.0

Customer did not leave a comment.

Ashanti Carter 
Rating:
5.0

Customer did not leave a comment.

William Zuluaga 
Rating:
5.0

Best staff ever!!! Love this location!!

ALVIN FREEMAN 
Rating:
5.0

Customer did not leave a comment.

Shawn Giles 
Rating:
5.0

Very quick drop off and very good interaction.

Troy Stephens 
Rating:
5.0

Easy to rent and seamless process. Customer service was very good and I would rent from here again.

Latisha Mcclary 
Rating:
3.0

The truck i was given had major problems. I rented it for two hours but i barely could drive it due to the fact the truck has transmission and engine problems. It was jerking the entire ride and i was very afraid for my life especially on the highway. Slowing the vehicle down was damn near impossible due to how fast you was going because it would slow down, jerk and speed back up. The customer service was good the ladies did a good job, just the truck i was put in wasn’t a very good one at all. And it’s dangerous to give anyone that type of vehicle because it’s possible someone could get into an accident.

Judy Freeman 
Rating:
5.0

Customer did not leave a comment.

David French 
Rating:
5.0

The representative at AAA storage was above and beyond. The online system let us make a reservation for a vehicle that was not available and the representative made the necessary changes on the spot to get us in a vehicle to complete our move.

Elizabeth French 
Rating:
4.0

The truck I was picking up was sandwiched between two trucks and mad it more difficult to pull out. Future recommendation leave at least half a truck space for the renters to get out easy.

OSCAR ROUSE 
Rating:
4.0

Customer did not leave a comment.

Jamesha Roberts 
Rating:
5.0

Customer did not leave a comment.

Tramaine wimbush 
Rating:
1.0

Movers were terrible.

Carlton Butler 
Rating:
4.0

Customer did not leave a comment.

Ramsey Hall 
Rating:
3.0

There was problems with my truck and when I brought it to the employees attention they acted like it wasn’t a big deal

JANIA STAMEY 
Rating:
4.0

The clerk was very prompt and made sure there was a good understanding of all contract. Area was very clean

Laura Murphy 
Rating:
5.0

The manager was very friendly and helpful

Kevin Boomershine 
Rating:
5.0

Customer did not leave a comment.

bryant griffin 
Rating:
3.0

The windshield was dirty. Had trouble with the lock to get the key out the back. Had to call customer service. Steering Wheel wasn't aligned. Just stressful.

Durrell Bias 
Rating:
2.0

People are living out of the storage unit and we're harassing me for chargers and food and stuff Plus I waited at 10pm at night for a whole hour almost to get my code because the app glitched and nobody was answering the phone

Angel Massey 
Rating:
5.0

Customer did not leave a comment.

Rebecca Hines 
Rating:
5.0

The beginning of my experience was horrible. I initially booked my reservation pick-up and drop-off for the location closest to me (on Market St.). At the Market St. location I was sitting for 30 minutes before being seen and when someone was ready they told me I did not have a reservation despite booking and having an email receipt dated for over a month prior. Management argued with me about when I booked my reservation and scolded me for being late, although my reservation was set for 5 hours. Management stated that they had been out for days of the van I reserved. The also told me I had no reservation, then said that the reservation had a time stamp of 8:30 that morning. Management gave the impression that my reservation was not to be believed. Management called around to find me another location for use and stated that I would have to go to Randleman Rd., would have to rent a bigger vehicle and would be charged full-price and mileage. This did not make sense to me but due to needing to move I went to the Randleman Rd. location. At the Randleman Rd. location I had the best customer service experience with Marcy. She was friendly, informative, and swift! Thankfully, she had the vehicle I had originally requested. She truly changed the trajectory of the day.

Alexus Amaker 
Rating:
5.0

Very nice lady at the front desk!

Tiauna Richardson 
Rating:
5.0

Equipment was clean. Something didn't sound right. I have rented lots of U-Haul upto 26' and never heard anything like that.

Nilda Grant 
Rating:
5.0

AAA personnel are very helpful and courteous. I would rent from them again. The addition of the blankets and hand truck attached to the truck seems like a gimmick. We actually had them remove the hand truck as it gets in the way. The blanket bag is non-removable.

Roy Holder 
Rating:
5.0

James and the other employees were great! Trouble free rental. Went ther twice in 2 days.

Alvin Freeman 
Rating:
1.0

The problem with my rental experience was based primarily on the lack of clear information regarding the pick up of rental using the 24/7 truck share. The instructions led me to believe that I would be able to get the keys from the 24/7 truck share key box outside the location however, the box was unlocked and didn’t have any keys. I then waited over 30 minutes on hold with customer service while I figured out how to gain access to the keys that were locked with word lock on back of truck. I received the truck with 3/4 full and returned it with the same amount of fuel and was charged for additional fuel charges. This is poor service all around! I’m not pleased at all!

Otis Prince 
Rating:
4.0

Customer did not leave a comment.

Kimberly Perkins 
Rating:
4.0

Customer did not leave a comment.

Dyron Summers 
Rating:
5.0

Nothing

Dana Brown 
Rating:
5.0

Quick and friendly service.

BRANDI CARLSON 
Rating:
5.0

Everything was great. Thank you for working with me on the rental!

jeff Kimel 
Rating:
1.0

Customer did not leave a comment.

Henry Clark-Robinson 
Rating:
4.0

We have no complaints, service was great, the Uhaul rep was very polite, knowledgeable, and professional. If there was a place to leave the key after hours this would have been a 5 star review. We would have felt reassured leaving the key in an authorized area rather than makeshift.

Elaine Brown 
Rating:
5.0

Customer did not leave a comment.

James V Grossman-Orr 
Rating:
5.0

Nice, friendly manager and support staff. Very accommodating. Vehicle was ready at time promised and the check out was quick and easy.

charles stewart 
Rating:
5.0

Customer did not leave a comment.

Sovannazioem Norn 
Rating:
5.0

everyone there was nice and they got me in and out quickly

Allison Della Vecchia 
Rating:
4.0

Customer did not leave a comment.

Brittany Farmer 
Rating:
5.0

No need for improvement. Everything went very well!

Donna Wright 
Rating:
5.0

Nothing everything was great

Eric Young 
Rating:
4.0

Customer did not leave a comment.

Raymond Rembert 
Rating:
5.0

Customer did not leave a comment.

Parth Desai 
Rating:
1.0

Mobile App did not work, the lock to the back of the truck wouldn't come open. Took close to an hour to do the mobile check-in.

Michael Dinkins 
Rating:
5.0

Customer did not leave a comment.

WILLIE LIVINGSTON 
Rating:
5.0

Customer did not leave a comment.

Angela Harris 
Rating:
4.0

Customer did not leave a comment.

ROBERT MUELLER 
Rating:
5.0

Very nice and professional dropping off and picking up.

JESSICA CHAMBERS 
Rating:
5.0

Customer did not leave a comment.

KENYETTA JACKSON 
Rating:
5.0

Customer did not leave a comment.

MELODY DALLAS 
Rating:
5.0

Good customer service

DONOVAN CHELLEY 
Rating:
5.0

The sales clerk was great & very friendly .

TONY DONALDSON 
Rating:
5.0

Truck needed some repairs, door lock, cracked mirror, rear door hard to open. But excellent experimence with staff Marci.

TERRY LINEBERRY 
Rating:
5.0

Customer did not leave a comment.

Phyllis Jobe 
Rating:
4.0

Customer did not leave a comment.

JAMIE COUSER 
Rating:
5.0

Customer did not leave a comment.

Dennis Moreno 
Rating:
3.0

Customer did not leave a comment.

MaryAnn Rowland 
Rating:
5.0

Customer did not leave a comment.

Micheal Hobbs 
Rating:
4.0

Customer did not leave a comment.

STACY WRIGHT 
Rating:
4.0

Keep the dog in another room

CLARETTA WITHERSPOON 
No reviews have been submitted for this location.

Additional Services at this Location

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