Stephanie was a delight. Helpful and positive.
Cynthia S
Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had a not so great experience with another location here in town and this was totally different. Friendly, helpful staff, plenty of equipment. I will use these folks every time!
Keith WI loved both employees at the location after my first bad experience at Sense Storage this women took extra good care of me from start to finish
Kanisha HDid not know where to put the lock. Maybe addding a clear sign of instructions will help. and number code given was confusing. Why did I need that?
Dai TFriendly and professional. Best rental experience ever
Dianne ANo improvements necessary, but the to the beautiful soul that assisted me in Winston Salem, NC, she went above and beyond her job title. Her spirit was so kind I hugged her twice. She helped me in so many ways on my visit and my only regret is that I didn’t catch her name but maybe you can check the records and please let her know I said thank you again. For everything
Christian YNothing!
WYATT MMake sure equipment reserved two weeks in advance is available. If by some chance it’s not, don’t make it out to be the customer’s fault, apologize for necessary equipment not being available. Make sure the trucks tire pressure is acceptable and when the customer tells you it isn’t, don’t blow them off. Make sure equipment is clean.
DANIELLE MGreat customer service by Sheri & Julia!
Theodore WNothing.
Judy SUSE BETTER SOFTWARE ON WEB SITE.
james tToo expensive! $150 to rent a truck for two days is too expensive but I’m sure the uhaul CEO is doing just fine! America is the bad place!
John CFor that particular truck the ride was rough, and the wooden floor in the back was frayed and broken, almost felt like you may fall through.
Justin SVery professional and convenient.
Mona LWould have liked an itemized receipt to know why we were chatged almost $100. (Its probably mileage, used more than expected but $100 more seems steep)
Hannah TI was charged for more mileage than I used. I will be calling tomorrow. Truck mileage was obviously not checked when I returned it. It was a Sunday at 11:30AM. Store closed at the time, but the credit has not come in yet.
pamela cTruck was on Empty when I picked it up
James SIt would be difficult to suggest improvements on a experience I found to be excellent. Sheri, the manager, was a pleasure to work!
Leonard HThe person at this location must of been having a bad day because she was rude to me and my husband, which was unnecessary. Poor customer service skills. Wouldn’t recommend this place.
Danaija WLots of long gray dog hairs were in the cab of truck. Truck ran good, but cab should have been cleaned before it was rented.
aubrey bFront windshield was very dirty.
Tom AAll is well, keep up the good work 👏.
Marvin BCustomer service was excellent!!! One of the workers volunteered to stay late to accommodate me and she was very nice.
jamilah hHaving never rented a truck before I was very very anxious about the unknowns involved, with all of that said I walked into your office and was almost immediately comforted by Julia and Sheri. They explained the process and needs to rent the truck. They are what I would hire as office staff if I wanted to open that type of business. Thank you for the assistance not only in the truck that served the needs but also the office staff. It all worked out very well. I will use U-haul and your location if the needs ever comes around again. THANKS AGAIN!!
Bobby wNo comments I believe you did a wonderful job and you're appreciated.
Monique LFriendly staff, excellent service!
Jim VSheri was wonderful. She confirmed our truck reservations prior to our move (very pleasant) and indeed it was ready. We didn't move far and returned the truck to the same location. The truck had no issues and was clean in the back as well as the cab. No surprises in the least. I highly recommend this particular UHaul location. Thank you Sheri!
Michael RFast, friendly and efficient.
Brian HNothing to improve, this location and those who work there are all great and friendly.
Richard PWe were helped by an unbelievable staff that was beyond helpful and welcoming. They went above and beyond to find us the best price and equipment.
Alexander SGreat customer service
XAVIER DThe whole process was very easy from schedule to pickup to return. No issues or concerns.
Jim VAbsolutely nothing. I was an unscheduled walk in customer, you had the vehicle I needed it was cleaned and the check in process was simple and smooth. The attendant was courteous, friendly and professional in carrying out her duties. This is my second time renting a vehicle from this location and both experiences were the same.
Clarence CHello I had a question about our rental and I called Sandi at her office but she was with a customer at the time and said she would call me right back. In a matter of minutes Sandi was calling back. I ask you, when does that ever happen! We are new to NC and Sandi made me feel so welcome. She had the answers I needed about the size of the rental we needed. I will certainly reach out to her for any moving and storage need we have. Thank you Sandi and you could give some other employees the 411 on Customer Service. Your knowledge and experience shine thru! Best Sarah & William R. Purvis
Sarah PThe location was very organized; however I did t have much communication with the store clerk other than her coming out to turn the vehicle around and put it in the right spot.
Cody FWhen I received my truck it was below 1/4 tank so I immediately had to fill it. There was also broken glass all over the ramp that had to be cleaned before I could use it.
John LOur drop-off went very smoothly. The young lady was very pleasant, plenty of parking for the truck drop off area. We will be using this U-Haul location for any future move!
Mike RGreat customer service
Mary ADon’t rent raggedy trucks
Shanell FActually keep your word. I was charged for a dolly I never received. Still haven't gotten my refund. Was also told I would receive $50 because our reservation was not processed correctly and a truck wasn't available at our original location and our reservation had to be changed. Still haven't received that $50.
Brandon SExcellent customer service
Patricia GMiss Sheri was FANTASTIC!!!!! She is a very customer service oriented professional. I really appreciated her.
sherry tI thought the manager at this location was excellent. He made the process of checking the truck and getting it on the road very easy.
Bruce AOnce I get to location tomorrow the truck no was here that works for U-Haul and the guy that came to the door told me the U-Haul worker was already gone for the day and tried to get me to take my U-Haul to a new address b he say there was no where to park my truck ... My experience with U-Haul sucked I probably wouldn't have used them after 2 trucks I reserved was not at the pine bluff location but Penske was more because I didn't reserve in the head of time like I did with U-Haul... So yea me renting again I wouldn't unless that's all I have available.. break down trucks not available... Truck nasty, wasn't clean at all... Wiper blades needed replacing... Gas hand wasn't in the right spot.. and truck needs work tune up or something
Sherry BRude and grumpy owner
Eyal ZCheck equipment to make sure everything is in proper working condition. Simplify pick up and return process
Paul NBill the customer correctly. We were over charged.
Elizabeth WVehicle not clean. Dusty and needed to be vacuumed. Customer service leaves a lot to be desired. Your receptionist gave short and smart-alecky answers to questions. Uses words like, "You people and Your kind". Need I say more? Maybe you should ask her what can be done to make job better. I would not refer a friend and have located other U-Hauls for any future needs. Thanks.
Wanda AN/A
RICKEY CIt was clean enough for customer use, the cup holders were just a little dirty from previous customer. Overall, wonderful customer service and a very smooth process! Thanks !!
Taylor SThe truck I rented had a hard pull to the left. It needs a front end alignment. The brakes squealed and was hard to stop. The lady that rented me the truck was very sweet and helpful. I would definitely recommend someone that needed storage space. The office was clean and well taking care of. The truck just had a lot of issues.
Penny LOnline check in was was paid for and confirmed (by out of area Dad, Terry). Checked in advance with online reps who said 2nd driver (local 39 yo son, Ryan) could pick up truck. ID online. At store, rep would not release truck to son in person. Said Dad, who was out of the area, needed to be present. Took 1.5 hours to resolve.
Terry CNothing, she did everything for me. She did a good job. Thank you!
Emelito AThe website 24/7 hour check in is not user-friendly at all. Did NOT tell me my truck #, did NOT tell me the code to unlock the back to obtain the keys for the Truck, did NOT give me any direction for fuel gauge level. Overall, I had to ask the desk guy for help the entire process. He also mentioned that the website/app is very confusing.
Dai TThe customer service representative was very cordial and professional. It was an overall pleasant experience from reservation to check out. No billing issues occurred.
Clarence CI was sent there when a truck was not available at the mobile location I booked. But he said the location I was returning but a different location was on the contract which I did not catch until I was returning the truck. I had to drive 32 back to Winston-Salem vs 12 miles to where I was originally booked to drop off. Therefore it cost me $47.00 more for over mileage. Appreciate that.
Donnie JSherry was very nice and helpful. I would highly recommend renting from this location
Michael SThe equipment was clean and externally well maintained. Would recommend someone check the front right wheel bearing, as there is loud noise coming from the front. At first thought it might be the tires making the noise but as I made right hand turns, the noisy gets lower. Was okay for local moves but wouldn't want to take it across the state. The people were excellent and will come back the next time we need to rent from U-Haul!!
Darrell VExcellent service
Chris FStaff was friendly and professional. Made pick up easy. Everything was ready even though we were a little bit early.
Patrick H