Customer Reviews for AAA RV & Self Storage
(U-Haul Neighborhood Dealer)

559 reviews

313 N Happy Valley Rd   Carlsbad, NM 88220
(In between W Church ST and W Texas ST)

(575) 234-2832

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 234-2832

313 N Happy Valley Rd
Carlsbad, NM 88220
(In between W Church ST and W Texas ST)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Judith Kenney 
Rating:
5.0

Location’s equipment was organized very well and easy to get trailer in and out. Very much appreciated, Thanks so much!

Kevin Sprouse 
Rating:
5.0

Used this place as a pick up before and i was very happy with the service i recived

Carlos Espinal 
Rating:
5.0

Customer did not leave a comment.

Luke Marion 
Rating:
5.0

Customer did not leave a comment.

David Meaux 
Rating:
5.0

The personnel at the pick-up and drop off location were courteous, extremely helpful and deserve recognition.

Benjamin Miller 
Rating:
4.0

Customer did not leave a comment.

Jeff Smith 
Rating:
5.0

Keep doing the excellent job she is doing! Have used uhaul services many times over the years but the kind lady in charge at this one provided the best service I have ever had. She knew her business answered all my questions, was patient and quickly had me rolling in the truck I needed. Thank you!!

Bertha Cassingham 
Rating:
5.0

Customer did not leave a comment.

melvin pyeat 
Rating:
4.0

Customer did not leave a comment.

David Bartlett 
Rating:
5.0

Customer did not leave a comment.

Robert Wilm 
Rating:
5.0

Customer did not leave a comment.

Everett phillips 
Rating:
5.0

Very friendly l, fast service.

Aaron Ponce 
Rating:
4.0

Customer did not leave a comment.

Oscar Fierro 
Rating:
5.0

Customer did not leave a comment.

melvin pyeat 
Rating:
5.0

Customer did not leave a comment.

Esli Nagay Ronquillo Alarcon 
Rating:
5.0

Customer did not leave a comment.

vera ortiz 
Rating:
5.0

The staff was friendly and helpful

Tara Peterson 
Rating:
4.0

Friendly and clear signage

Alexis Clements 
Rating:
5.0

Beautiful experience

Ray Reyes 
Rating:
5.0

Customer did not leave a comment.

Bill Hendrick 
Rating:
5.0

Can’t beat the friendliness of the staff and the willingness to help you however she can.

Michael Taylor 
Rating:
5.0

Fantastic customer service

Michael Taylor 
Rating:
5.0

Fast, friendly and helpful. Overall, it was a nice experience.

james Harris 
Rating:
3.0

Customer did not leave a comment.

Joshua Horvath 
Rating:
3.0

They had the rental we needed and the service was quick. The location is a little small but it’s a neighborhood U-Haul.

juan avila 
Rating:
4.0

Customer did not leave a comment.

Petra Nunez 
Rating:
5.0

Customer did not leave a comment.

Gary Martinez 
Rating:
5.0

I dropped off the trailer after hours on a Saturday. Called them Monday morning to let them know I had left the trailer and she had already checked it in and closed it out. Awesome service! I would recommend this location to anyone needing a U-Haul.

Rodney Magee 
Rating:
5.0

Customer did not leave a comment.

trustin bratcher 
Rating:
5.0

Customer did not leave a comment.

Abel Campos 
Rating:
3.0

Customer did not leave a comment.

William Beasley 
Rating:
5.0

Customer did not leave a comment.

Kylie Klug 
Rating:
5.0

Wry easy drop off welcoming and inviting

kevin campbell 
Rating:
5.0

Professional service all around. No improvement is needed.

Patrick Molina 
Rating:
3.0

The truck pulled hard to the right. I had a very hard time keeping the truck on the road. You made me pay for bringing a vehicle in very bad condition so you could fix its problems.

jim satterfield 
Rating:
5.0

Customer did not leave a comment.

Mark McKean 
Rating:
5.0

Customer did not leave a comment.

aaron curbello 
Rating:
5.0

She was very friendly and helpful.

Sara Ballard 
Rating:
5.0

Customer did not leave a comment.

Angie Farnsworth 
Rating:
4.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

Mark Wehunt 
Rating:
5.0

Customer did not leave a comment.

robert blue 
Rating:
5.0

Customer did not leave a comment.

Ramon Mendoza 
Rating:
5.0

Customer did not leave a comment.

everett phillips 
Rating:
2.0

We only dropped off at this location. It was a very different type of location making it difficult to compare to our pick up experience.

ELoise David 
Rating:
5.0

Nothing to improve, service was prompt and thorough.

CHRIS JONES 
Rating:
5.0

Amazing management and customer service!

Jennifer Dominguez 
Rating:
5.0

Customer did not leave a comment.

John heaton 
Rating:
3.0

Fees. Ease of use. It may be, or at least SHOULD be illegal to advertise 20 dollars per day, because two days cost me hundreds of dollars in the end. The 24 hour phone pick up service COULD be game changing, but it puts all the work on the customer! ID and questions? Understandable. Taking pictures and making me let you call two friends to vouch for me? Ridiculous. I'm PAYING you money to use the truck. If I have to replace fuel, clean the unit, AND provide references, it should be free to use the truck. I'm doing everything!

Trevor Asher 
Rating:
5.0

Customer did not leave a comment.

Ivan Villa 
Rating:
5.0

Customer did not leave a comment.

Karolyn Anderson 
Rating:
3.0

Customer did not leave a comment.

james Mason 
Rating:
5.0

Customer did not leave a comment.

Tonya Collins 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BARTH 
Rating:
5.0

Customer did not leave a comment.

David Snow 
Rating:
4.0

Friendly service and easy in / out

Amy Stoodt 
Rating:
5.0

Keep up the good work. Great location, and enjoyed talking with the representative

Todd Kinard 
Rating:
5.0

Maybe more varieties of equipment. Otherwise great service and people who will help you out any way that is possible for them.

Michael Taylor 
Rating:
5.0

Outstanding customer service.

Cameron Johnston 
Rating:
5.0

We're frequent Uhaul truck renters and we fully recommend the Happy Valley location for everyone. She is super helpful and very friendly. Several times she's made our day with great conversations and laughs.

Javier Casillas 
Rating:
5.0

Customer did not leave a comment.

Ramiro Tristan 
Rating:
3.0

Upon arrival at about 3pm on 5/5/22, a day early than I was supposed to return the trailer. They were closed. There was a note on the door starting so and times. I dropped trailer off and left voicemail on their phone. No one contacted me (which is okay) about the trailer. I was not able to complete the online drop off instructions due to it telling me I did not have a contract. Stems back to where I picked up the trailer. Also I wanted to return the trailer to J&J pipe because it was closer to my house and Uhaul made me change the location. This is not the first time that has happened.

Marvin Baum 
Rating:
4.0

Customer did not leave a comment.

Fiona Braley 
Rating:
5.0

Customer did not leave a comment.

Daniel Armstrong 
Rating:
5.0

The lady helping us was simply amazing and super nice .

Lorenzo Valencia 
Rating:
5.0

Customer did not leave a comment.

ANTHONY HURTADO 
Rating:
5.0

Customer did not leave a comment.

camron baum 
Rating:
5.0

Customer did not leave a comment.

Marilyn Taylor 
Rating:
4.0

Customer did not leave a comment.

Jimmy Lowe 
Rating:
5.0

Extremely helpful and accommodating owner. Truck was in great shape and ran and drove very well. We will rent from this place again when we need a Uhaul truck.

richard bridges 
Rating:
5.0

Customer did not leave a comment.

David Wilson 
Rating:
3.0

Customer did not leave a comment.

MARY MATHIS 
Rating:
4.0

Customer did not leave a comment.

Barak Wittlake 
Rating:
2.0

Customer did not leave a comment.

DAVID ROHWELLER 
Rating:
4.0

Customer did not leave a comment.

Ronald Leboeuf 
Rating:
5.0

Fast and friendly service. Clean and safe equipment!

Todd Eckles 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY TAYLOR 
Rating:
5.0

Customer did not leave a comment.

dodie henson 
Rating:
5.0

Cordial, helpful, professional. Thanks U-haul!

SETH PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Michael Rico 
Rating:
5.0

Customer did not leave a comment.

JERRY ENGLAND 
Rating:
3.0

Customer did not leave a comment.

Scott Lerich 
Rating:
4.0

Customer did not leave a comment.

CHARLES BEASLEY 
Rating:
5.0

Customer did not leave a comment.

Galen Wilson 
Rating:
5.0

Very friendly!! Awesome Service!!!

larry troublefield 
Rating:
5.0

Customer did not leave a comment.

Felipe Barrera 
Rating:
4.0

You've got to really look for the Uhaul sign...I almost missed it

SIOBHAN BUJAC 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hodge 
Rating:
5.0

Customer did not leave a comment.

Kai Wen Cheng 
Rating:
4.0

Customer did not leave a comment.

RAFAEL REYES 
Rating:
5.0

Nothing , aaa in Carlsbad is top notch !

James Thibodaux 
Rating:
5.0

Fast and friendly service. Pleasant experience!

Raul Trujillo 
Rating:
5.0

Customer did not leave a comment.

WALTER CORDOVA 
Rating:
4.0

Customer did not leave a comment.

Cheri Erdek 
Rating:
5.0

Customer did not leave a comment.

Felicia Voldahl 
Rating:
5.0

Customer did not leave a comment.

TIREY KYNAN VARNNUM 
Rating:
5.0

Customer did not leave a comment.

kenneth hlll 
Rating:
5.0

Customer did not leave a comment.

steven fishcer 
Rating:
5.0

very helpful, she knows her business help a lot very nice

doyle tomsic 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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