Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location’s equipment was organized very well and easy to get trailer in and out. Very much appreciated, Thanks so much!
Kevin Sprouse
Rating:
5.0
Used this place as a pick up before and i was very happy with the service i recived
Carlos Espinal
Rating:
5.0
Customer did not leave a comment.
Luke Marion
Rating:
5.0
Customer did not leave a comment.
David Meaux
Rating:
5.0
The personnel at the pick-up and drop off location were courteous, extremely helpful and deserve recognition.
Benjamin Miller
Rating:
4.0
Customer did not leave a comment.
Jeff Smith
Rating:
5.0
Keep doing the excellent job she is doing! Have used uhaul services many times over the years but the kind lady in charge at this one provided the best service I have ever had. She knew her business answered all my questions, was patient and quickly had me rolling in the truck I needed. Thank you!!
Bertha Cassingham
Rating:
5.0
Customer did not leave a comment.
melvin pyeat
Rating:
4.0
Customer did not leave a comment.
David Bartlett
Rating:
5.0
Customer did not leave a comment.
Robert Wilm
Rating:
5.0
Customer did not leave a comment.
Everett phillips
Rating:
5.0
Very friendly l, fast service.
Aaron Ponce
Rating:
4.0
Customer did not leave a comment.
Oscar Fierro
Rating:
5.0
Customer did not leave a comment.
melvin pyeat
Rating:
5.0
Customer did not leave a comment.
Esli Nagay Ronquillo Alarcon
Rating:
5.0
Customer did not leave a comment.
vera ortiz
Rating:
5.0
The staff was friendly and helpful
Tara Peterson
Rating:
4.0
Friendly and clear signage
Alexis Clements
Rating:
5.0
Beautiful experience
Ray Reyes
Rating:
5.0
Customer did not leave a comment.
Bill Hendrick
Rating:
5.0
Can’t beat the friendliness of the staff and the willingness to help you however she can.
Michael Taylor
Rating:
5.0
Fantastic customer service
Michael Taylor
Rating:
5.0
Fast, friendly and helpful. Overall, it was a nice experience.
james Harris
Rating:
3.0
Customer did not leave a comment.
Joshua Horvath
Rating:
3.0
They had the rental we needed and the service was quick. The location is a little small but it’s a neighborhood U-Haul.
juan avila
Rating:
4.0
Customer did not leave a comment.
Petra Nunez
Rating:
5.0
Customer did not leave a comment.
Gary Martinez
Rating:
5.0
I dropped off the trailer after hours on a Saturday. Called them Monday morning to let them know I had left the trailer and she had already checked it in and closed it out. Awesome service! I would recommend this location to anyone needing a U-Haul.
Rodney Magee
Rating:
5.0
Customer did not leave a comment.
trustin bratcher
Rating:
5.0
Customer did not leave a comment.
Abel Campos
Rating:
3.0
Customer did not leave a comment.
William Beasley
Rating:
5.0
Customer did not leave a comment.
Kylie Klug
Rating:
5.0
Wry easy drop off welcoming and inviting
kevin campbell
Rating:
5.0
Professional service all around. No improvement is needed.
Patrick Molina
Rating:
3.0
The truck pulled hard to the right. I had a very hard time keeping the truck on the road. You made me pay for bringing a vehicle in very bad condition so you could fix its problems.
jim satterfield
Rating:
5.0
Customer did not leave a comment.
Mark McKean
Rating:
5.0
Customer did not leave a comment.
aaron curbello
Rating:
5.0
She was very friendly and helpful.
Sara Ballard
Rating:
5.0
Customer did not leave a comment.
Angie Farnsworth
Rating:
4.0
Customer did not leave a comment.
Michael Smith
Rating:
5.0
Customer did not leave a comment.
Mark Wehunt
Rating:
5.0
Customer did not leave a comment.
robert blue
Rating:
5.0
Customer did not leave a comment.
Ramon Mendoza
Rating:
5.0
Customer did not leave a comment.
everett phillips
Rating:
2.0
We only dropped off at this location. It was a very different type of location making it difficult to compare to our pick up experience.
ELoise David
Rating:
5.0
Nothing to improve, service was prompt and thorough.
CHRIS JONES
Rating:
5.0
Amazing management and customer service!
Jennifer Dominguez
Rating:
5.0
Customer did not leave a comment.
John heaton
Rating:
3.0
Fees. Ease of use.
It may be, or at least SHOULD be illegal to advertise 20 dollars per day, because two days cost me hundreds of dollars in the end. The 24 hour phone pick up service COULD be game changing, but it puts all the work on the customer! ID and questions? Understandable. Taking pictures and making me let you call two friends to vouch for me? Ridiculous. I'm PAYING you money to use the truck. If I have to replace fuel, clean the unit, AND provide references, it should be free to use the truck. I'm doing everything!
Trevor Asher
Rating:
5.0
Customer did not leave a comment.
Ivan Villa
Rating:
5.0
Customer did not leave a comment.
Karolyn Anderson
Rating:
3.0
Customer did not leave a comment.
james Mason
Rating:
5.0
Customer did not leave a comment.
Tonya Collins
Rating:
5.0
Customer did not leave a comment.
MICHAEL BARTH
Rating:
5.0
Customer did not leave a comment.
David Snow
Rating:
4.0
Friendly service and easy in / out
Amy Stoodt
Rating:
5.0
Keep up the good work. Great location, and enjoyed talking with the representative
Todd Kinard
Rating:
5.0
Maybe more varieties of equipment. Otherwise great service and people who will help you out any way that is possible for them.
Michael Taylor
Rating:
5.0
Outstanding customer service.
Cameron Johnston
Rating:
5.0
We're frequent Uhaul truck renters and we fully recommend the Happy Valley location for everyone. She is super helpful and very friendly. Several times she's made our day with great conversations and laughs.
Javier Casillas
Rating:
5.0
Customer did not leave a comment.
Ramiro Tristan
Rating:
3.0
Upon arrival at about 3pm on 5/5/22, a day early than I was supposed to return the trailer. They were closed. There was a note on the door starting so and times. I dropped trailer off and left voicemail on their phone. No one contacted me (which is okay) about the trailer. I was not able to complete the online drop off instructions due to it telling me I did not have a contract. Stems back to where I picked up the trailer. Also I wanted to return the trailer to J&J pipe because it was closer to my house and Uhaul made me change the location. This is not the first time that has happened.
Marvin Baum
Rating:
4.0
Customer did not leave a comment.
Fiona Braley
Rating:
5.0
Customer did not leave a comment.
Daniel Armstrong
Rating:
5.0
The lady helping us was simply amazing and super nice .
Lorenzo Valencia
Rating:
5.0
Customer did not leave a comment.
ANTHONY HURTADO
Rating:
5.0
Customer did not leave a comment.
camron baum
Rating:
5.0
Customer did not leave a comment.
Marilyn Taylor
Rating:
4.0
Customer did not leave a comment.
Jimmy Lowe
Rating:
5.0
Extremely helpful and accommodating owner. Truck was in great shape and ran and drove very well. We will rent from this place again when we need a Uhaul truck.
richard bridges
Rating:
5.0
Customer did not leave a comment.
David Wilson
Rating:
3.0
Customer did not leave a comment.
MARY MATHIS
Rating:
4.0
Customer did not leave a comment.
Barak Wittlake
Rating:
2.0
Customer did not leave a comment.
DAVID ROHWELLER
Rating:
4.0
Customer did not leave a comment.
Ronald Leboeuf
Rating:
5.0
Fast and friendly service. Clean and safe equipment!
Todd Eckles
Rating:
3.0
Customer did not leave a comment.
KIMBERLY TAYLOR
Rating:
5.0
Customer did not leave a comment.
dodie henson
Rating:
5.0
Cordial, helpful, professional. Thanks U-haul!
SETH PHILLIPS
Rating:
5.0
Customer did not leave a comment.
Michael Rico
Rating:
5.0
Customer did not leave a comment.
JERRY ENGLAND
Rating:
3.0
Customer did not leave a comment.
Scott Lerich
Rating:
4.0
Customer did not leave a comment.
CHARLES BEASLEY
Rating:
5.0
Customer did not leave a comment.
Galen Wilson
Rating:
5.0
Very friendly!! Awesome Service!!!
larry troublefield
Rating:
5.0
Customer did not leave a comment.
Felipe Barrera
Rating:
4.0
You've got to really look for the Uhaul sign...I almost missed it
SIOBHAN BUJAC
Rating:
5.0
Customer did not leave a comment.
Jennifer Hodge
Rating:
5.0
Customer did not leave a comment.
Kai Wen Cheng
Rating:
4.0
Customer did not leave a comment.
RAFAEL REYES
Rating:
5.0
Nothing , aaa in Carlsbad is top notch !
James Thibodaux
Rating:
5.0
Fast and friendly service. Pleasant experience!
Raul Trujillo
Rating:
5.0
Customer did not leave a comment.
WALTER CORDOVA
Rating:
4.0
Customer did not leave a comment.
Cheri Erdek
Rating:
5.0
Customer did not leave a comment.
Felicia Voldahl
Rating:
5.0
Customer did not leave a comment.
TIREY KYNAN VARNNUM
Rating:
5.0
Customer did not leave a comment.
kenneth hlll
Rating:
5.0
Customer did not leave a comment.
steven fishcer
Rating:
5.0
very helpful, she knows her business help a lot very nice