Customer Reviews for AAA Loans LLC
(U-Haul Neighborhood Dealer)

568 reviews

1212 Fleming St   Garden City, KS 67846

(620) 275-2754

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(620) 275-2754

1212 Fleming St
Garden City, KS 67846

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frank Bland 
Rating:
5.0

Customer did not leave a comment.

Jamie Mills 
Rating:
5.0

Customer did not leave a comment.

JAMES OR RHONDA MCKINNEY 
Rating:
5.0

Customer did not leave a comment.

Rut Mercedes Aguilar guerra 
Rating:
3.0

My card was overcharged over 200$ and i am not happy about it. If that charge isnt reimbursed i will be calling to see to it that it gets reimbursed immediately. I paid 213 on the day upon taking the truck. The total came out to be 426. My card should have only been charged the remainder due to the prepayment. Any suggestions or advice on how ro recover that money would be greatly appreciated. Thank you for your time, other than that my rental experience was satisfactory.

Jarred Myran 
Rating:
5.0

Customer did not leave a comment.

RON RIDLEY 
Rating:
4.0

The truck was dirty and old. Steering was loose and lights did not work

Nathaniel Haeck 
Rating:
3.0

Customer did not leave a comment.

abe penner 
Rating:
4.0

I did return the trailer late, it was 9:42 friday night when it was returned. I guess by returning it 5 hours late i get double charged even when there are extra trailers the same size for other customers in the lot. It’s not like it’s lost revenue for u-haul for someone who drops it off after hours. I was charged $27.18 two times on my credit card. Please help me make sense of it. Thanks from Randy Snodgrass

Randy Snodgrass 
Rating:
1.0

Absolutely terrible. First trailer had one tire that was wore well past the wear mark and had a shake to it. After arguing with the owner he changed trailer to a different one that had 3 inches of mud on it and refused to clean it. I have pictures of trailer when I picked it up. I do not recommend this place to anyone that has to haul a trailer out side of 10 miles.

Shawn Dilley 
Rating:
5.0

I just dropped the trailer off on a Sunday when it was not open. The lot to drop off was big and easy to park the trailer. The online drop off procedure was easy, however when I tried to upload the pictures it kicked me out and left me hoping that the checkin was done ok. It was so I guess all went ok.

Gary Becker 
Rating:
4.0

Customer did not leave a comment.

Billie Lund 
Rating:
3.0

The associate I worked with wasn't too friendly

Logan Aguilar 
Rating:
5.0

The gentleman at this location is always courteous and gets you through the check-in process quickly and helps with hooking up the equipment.

Travis Dunagan 
Rating:
1.0

The owner was rude, and disrespectful. I asked him for a U-Haul and he stated he didn’t have any available, made a reservation on the app, and got a U-Haul. He acted as if it was an inconvenience to him

Alyssa Harp 
Rating:
5.0

I cannot think of anything to improve on my experience.

Mark McClain 
Rating:
4.0

I dropped of the key and got a thank you. That was the whole transaction.

GARY NEWSOME 
Rating:
5.0

Customer did not leave a comment.

Monte Moser 
Rating:
3.0

Inspect the equipment before lessor arrives..

Robert Lee 
Rating:
5.0

Customer did not leave a comment.

Gabriel Calvillo 
Rating:
2.0

The man at Garden City location when returning the car dolly was rude. Threatened to charge extra because of putting the dolly "2" parking spaces off from where we had picked it up! Fell on the uncleared ice trying to repark it with no assistance.

Eddie Batterton 
Rating:
5.0

Customer service was excellent. Very helpful and polite

Antonio Perez 
Rating:
5.0

Customer did not leave a comment.

Nicasio Rojo-Fuentes 
Rating:
5.0

Customer did not leave a comment.

Christian Aguila Anguiano 
Rating:
5.0

Customer did not leave a comment.

Brandon Warrington 
Rating:
5.0

Customer did not leave a comment.

HERB SWENDER 
Rating:
5.0

Customer did not leave a comment.

Brandon Warrington 
Rating:
3.0

Customer did not leave a comment.

Andrew Burmester 
Rating:
5.0

Customer did not leave a comment.

Benjamin Vance 
Rating:
5.0

you ol

resuigo castaneda 
Rating:
5.0

Help with improved equipment such as (hitch).

Ernestine Wells 
Rating:
4.0

Customer did not leave a comment.

walter koehn 
Rating:
5.0

Customer did not leave a comment.

Mauricio Saldivar 
Rating:
3.0

Customer did not leave a comment.

Sarah Falke 
Rating:
3.0

Customer did not leave a comment.

ALAN POTHUISJE 
Rating:
5.0

Customer did not leave a comment.

Michael Gonzalez 
Rating:
5.0

They are always so friendly and they help any way they can.

Linda Davis 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Haeck 
Rating:
4.0

Customer did not leave a comment.

Rachel Hamilton 
Rating:
5.0

Customer did not leave a comment.

Brent Fowler 
Rating:
5.0

Customer did not leave a comment.

Steve Gestenslager 
Rating:
5.0

Nothing I think you are lucky to have that gentleman working for you

DONALD DREILING 
Rating:
3.0

The man who runs the store was rude, hateful to me because I had some difficulty seeing out of my mirrors while backing up to drop off the trailer. Then he complained about having to give me my deposit back. Does not work well with the public.

Traci Blundell 
Rating:
5.0

Customer did not leave a comment.

Brent Fowler 
Rating:
5.0

Customer did not leave a comment.

Liliana Valadez 
Rating:
1.0

Get rid of the old man. He was rude and a liar. Acted like he didn’t want my business.

DANIEL RAYMOND KINNE 
Rating:
5.0

Customer did not leave a comment.

Kyle Crum 
Rating:
5.0

Nothing

Wayne Gilkeson 
Rating:
5.0

Customer did not leave a comment.

Nichole Garcia 
Rating:
3.0

Customer did not leave a comment.

Jacob Hunt 
Rating:
5.0

The owner at the facility is very helpful.

Whitney Buchman 
Rating:
4.0

Customer did not leave a comment.

Jeremy Tomlinson 
Rating:
5.0

Customer did not leave a comment.

Mike Hendershot 
Rating:
4.0

Customer did not leave a comment.

Daniel Dannar 
Rating:
5.0

Self drop off

Coby Jones 
Rating:
5.0

Customer did not leave a comment.

Isreal Gomez 
Rating:
3.0

They attempted to charge me for furniture pads that were never given to me to use.

Sunny Prince 
Rating:
5.0

Super nice and professional

Eduardo Mendoza 
Rating:
3.0

Truck was dirty, ie cab smelled bad, windshield dirty, interior not clean.

Marvin Kitten 
Rating:
5.0

Customer did not leave a comment.

Paul Hill 
Rating:
5.0

Customer did not leave a comment.

Richard Hamersley 
Rating:
5.0

Not sure I trust this site on 13th in Wichita. I picked up the van with 3/4 fuel and when I turned in the van in Garden City I filled the van between 3/4 and full to be safe and was billed $24 for fuel. I wished I would have taken a picture of the fuel gage before I left Wichita. Honestly, it's not the money it's the principal of good business. I also called twice before pick up to be sure I rented a appliance dolly as well and that wasn't arranged either.

Paul Hartman 
Rating:
5.0

Customer did not leave a comment.

wyatt curry 
Rating:
5.0

Customer did not leave a comment.

Leroy Brown 
Rating:
5.0

perfect location for me to do the drop off. the key almost doesn't fit in the drop box slot. I almost gave up but just pushed it through as hard as I could

Patty Titus 
Rating:
5.0

Customer did not leave a comment.

David Denio 
Rating:
5.0

Customer did not leave a comment.

Jason Pittman 
Rating:
4.0

Customer did not leave a comment.

Todd Scott 
Rating:
5.0

Customer did not leave a comment.

Marc miller 
Rating:
2.0

Really don’t like the $20 charge for after hours drop off and then doesn’t open until 10 in the morning.

Thomas Blackburn 
Rating:
4.0

Customer did not leave a comment.

Luis Armenta 
Rating:
5.0

Customer did not leave a comment.

Judy Woods 
Rating:
5.0

Customer did not leave a comment.

Penny Unruh 
Rating:
5.0

Collen was very helpful. Thank you.

erich schaefer 
Rating:
4.0

Customer did not leave a comment.

Kenneth Davis 
Rating:
5.0

Every Thing Was Great ! Thanks Chuck

charles dickson 
Rating:
2.0

You don’t have any choices. I had to take the incorrect equipment or get nothing.

Derek Ables 
Rating:
3.0

Very unhappy with the after hours charge. I returned the trailer 2 days early. Uhaul will get a chance to rent the trailer sooner and I still got charged $20. I did the return on line. Very disappointing.

Thomas Blackburn 
Rating:
5.0

Customer did not leave a comment.

Walter Rhoads 
Rating:
5.0

Customer did not leave a comment.

Jacob Kerbaugh 
Rating:
5.0

El electric trailer, jack for the car haulers

steve porter 
Rating:
1.0

We showed up at 4:45 to rent a car tow dolly. The guy was outside smoking a cigarette and told us he had already shutoff the computers and to come tomorrow. This location still has posted online and at the store that they close at 6pm. Even if they now close at 5, we showed up before closing with ample time to hook up a trailer. We had to leave town that night and had to rent out of town, we were forced to rent a more expensive type of equipment because they had no smaller tow dollys available in IOWA. Just because the man at the Garden City location didn't want to help us, we had to pay double. It was a very poor experience and this is not the only time we have had trouble with this person. He is very rude and argumentative.

Phoebe Khan 
Rating:
4.0

Customer did not leave a comment.

Janice Ellis 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA RIVERA 
Rating:
5.0

Customer did not leave a comment.

Maria C Hernandez 
Rating:
4.0

Customer did not leave a comment.

Ross Jameson 
Rating:
5.0

Customer did not leave a comment.

PATEL VINODKUMAR 
Rating:
2.0

The 15’ truck that I was given was VERY muddy on the outside, and dirty in the cab. There was litter in the box (styrofoam)the front windshield was dirty and I had to clean it to drive safely. I was supposed to have a 7:00a pickup time, but when I went to Uhaul’s web page, the system couldn’t find my reservation. I picked the truck up after AAA Loans and Uhaul opened at 10:00 and was notified that I had to have the truck back by 4:00p that same afternoon.😡 I had a two bedroom apartment to load, move more than 30 miles and unpack BY MYSELF, and Uhaul gives me less than 3:00 hours after drive time to move???? What the hell are you people thinking 😡😡😡😡😡 NEVER DOING BUSINESS WITH YOU AGAIN. I’ll recommend that anyone thinking of renting from Uhaul go elsewhere

earl brownlee 
Rating:
5.0

Great people. They were responsive and made it easy.

Guy Tunnicliffe 
Rating:
4.0

Customer did not leave a comment.

Colby drussel 
Rating:
4.0

Customer did not leave a comment.

Randy Snodgrass 
Rating:
5.0

So easy to work with.

Daniel Bryson 
Rating:
5.0

Customer did not leave a comment.

Brett NELSON 
Rating:
3.0

Na

Amalio Villagran 
Rating:
4.0

Customer did not leave a comment.

PATEL VINODKUMAR 
Rating:
5.0

Customer did not leave a comment.

Jon Whitehouse 
Rating:
5.0

Customer did not leave a comment.

becky kos 
Rating:
3.0

They told me none of their trailers had ramps. Made the job more difficult. It was also never explained that there would be an extra 20.00 fee for off hour drop off.

Chris Kruleski 
Rating:
5.0

Customer did not leave a comment.

John Valley 
Rating:
4.0

Customer did not leave a comment.

James Sim 
No reviews have been submitted for this location.

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