Customer Reviews for AAA Fuels
(U-Haul Neighborhood Dealer)

278 reviews

225 W Washington Av   Escondido, CA 92025

(760) 741-0749

Office Hours

  • Mon-Sun: 7 am–8 pm

Services at this Location:

Contact Us

(760) 741-0749

225 W Washington Av
Escondido, CA 92025

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Fay, who helped us check out, was wonderful. She was knowledgable and so helpful. If needed, will go back to this same location. The truck was clean and still she offered to sweep out the back. She went above and beyond to make sure our rental experience was excellent.

Stacy Sharp-Thomas 
Rating:
5.0

The truck I rented had the check engine light on the entire trip. The facility was clean and the staff very helpful. This was not our original pick up preference and the supplies of boxes was not with the truck. The U-Haul service on the phone told me to pick up the supplies elsewhere. Poor service and when I asked to cancel the supplies and refund my credit card, I'm still waiting. Expect disruption to your plans in CA as there is not enough truck stock.

Keith Edwards 
Rating:
5.0

This wasn't the location I picked, and I had to drive out of the way to get my trailer there. However the person who helped me was great and I'm happy with the service HE provided.

Michael Reitmeyer 
Rating:
5.0

Customer did not leave a comment.

Gonzalo Vazquez 
Rating:
5.0

Service was excellent. The gentleman that helped me was very knowledgeable and helpful. Would highly recommend this location.

Kimberly Stevenson 
Rating:
5.0

The process was smooth. The dude running rhe register knew what he was doing and I was in and out no problems.

Ben Beerbower 
Rating:
3.0

Make pick up location for equipment closer to home. I lived in Oceanside 92054 and had to travel for over 15 miles when there were at least 3 other locations, including the one that installed my hitch, within 5 miles.

Rex Teitgen 
Rating:
3.0

They were nice.

Malena Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Andrey Perfilyev 
Rating:
3.0

Customer did not leave a comment.

benji montes 
Rating:
3.0

Big concern was there was no lift or crank to get the trailer hitched. And there was no notification sent with the reservation that I would have to do all of that by myself. After calling UHaul and the area manager he said he didn't have one there because there was no way to store it without it getting stolen. The store owner at AAA Fuels was incredibly nice and helpful (thank you to him) and was kind enough to help me lift it. But if he wasn't there or it had been anyone else I would not have been able to pick up the rental!

Taryn Hernandez 
Rating:
5.0

The customer service was amazing. I’m very satisfied with my experience in both the U-Hual company and the location providing the service!!!

Michael Menser 
Rating:
1.0

They charged higher rate from my original rate and kept me for more than half an hour there. My return location got changed and the total amount was a lot more than I reserved it for. Terrible experience and would not do any rental from UHaul again.

Kay Zin Ma 
Rating:
4.0

Fast check in and checkout at the end. No issues period.

Leon Lafreniere 
Rating:
5.0

Customer did not leave a comment.

Zachary Flynt 
Rating:
5.0

Customer did not leave a comment.

Helen Gordon 
Rating:
5.0

Customer did not leave a comment.

James Brewster 
Rating:
3.0

Not a dedicated U-Haul drop-off location. A gas station that contracts with U haul as a drop off location. Their printer didn't work, and they nitpicked about the amount of gas that we refilled the truck with. Had to pay extra because they said it was lower than when we rented the truck.

sean Fitzpatrick 
Rating:
2.0

My reservation was very messed up.. I arrived to be told that my 15' truck had been given to another lady. Her reservation also had my information, like my address and credit card info too!! My reservation had her address, but the rest of it was correct. I was given a 10' truck instead, then charged for the 10' AND her 15' truck!! I had been assured that they had rectified the error, which was not true! I also was charged the incorrect fee per mile for the mileage and the insurance too (which I had declined). PLEASE contact me via email to repair these issues! Holly Richerd hricherd@gmail.com

Holly Richerd 
Rating:
5.0

Customer did not leave a comment.

Kimberly Albino 
Rating:
5.0

Customer did not leave a comment.

MARCO VASQUEZLEZAMA 
Rating:
1.0

Horrible! This place was so frustrating. First off my reservation was moved to this location that is 30 min away from my requested location. I arrived on time and waited 30 minutes in line because there was only one person there and she would help the gas station customers whenever they came in and the uhaul customers whenever she had time in between the gas station customers. The person in front of me for uhaul had accidentally booked for 9pm instead of 9am and so the 30min I waited were for her to help this person change their reservation all while helping every person that came in to buy weed, crack pipes, and mushroom chocolates, or gas. The woman was doing her best but this was a completely inefficient and frustrating experience. Not only did I have an hour added to my move time by my reservation being moved to this far away location (30 min there and back) I had another 30 min frustrated waiting for service. This threw off my entire move day and I had to pay movers by the hour for times that I was arriving late. I will never use uhaul again.

Amanda Friedman 
Rating:
5.0

Customer did not leave a comment.

hugo roberto cruz 
Rating:
3.0

Customer did not leave a comment.

Michael Vezina 
Rating:
5.0

Customer did not leave a comment.

Carlos Garcia Rojas 
Rating:
5.0

The representative at this location was the nicest, and most helpful individual I have worked with. He made sure to inspect every aspect of the hookup to ensure I was traveling safely. I would definitely use this location again when renting a U-Haul in the future.

Nickolas Gillespie 
Rating:
1.0

Unfortunately it took awhile for me to be check out because the person handling who happens own the store was busy with her customers. So I didnt leave as expected . Also Im surprised with the amount I was charged . I live just 2.6 miles away from the U haul station then I was charged 40 plus miles and paid $79 . I just drive the van to Rose Valley Storage , then went home, unload then drove back to storage to unload again. Carry some things , went back to house . After cleaning I drove straight to return. And Im overcharged insignificanlty. How did i accumulated 46 miles?its ridiculous. We are loyal customer but with this incident i might as well go somewhere else and tell my ffriends too .

Emmanuel Sanchez 
Rating:
5.0

Fast and efficient check in and check out of the vehicle. The employee was very helpful and kind. My questions were answered nicely. I will be happy to return for service again. Thank you.

Elaine Rossi 
Rating:
5.0

Customer did not leave a comment.

JUAN PUGABUCIO 
Rating:
5.0

I over poured gas due the gage wasn’t reading properly & my over amount won’t be returned , very disappointed!!

Carlos Ayala 
Rating:
5.0

Everything was Great!!! Thank you!

ELAINE KATHLEEN KIMBALL 
Rating:
1.0

This was an incredibly bad location. There was no parking. The neighborhood was poor. There was no help. It had no cell service. I had to squeeze fifteen foot truck into a tiny space. Absolutely awful. Stunning that a company of your scale offers such an incredibly negative and rough customer experience. I will tell people about this. Many of them.

LUKE WALTON 
Rating:
5.0

Very well satisfied as always!

JANEA CELESTIAL 
Rating:
5.0

Customer did not leave a comment.

Jesus Gutierrez 
Rating:
5.0

Very accommodating as when I got there, my reservation was still not in the system but they helped me to get the vehicle i need. Thank you very much!

JANEA CELESTIAL 
Rating:
5.0

Customer did not leave a comment.

Blake Brown 
Rating:
5.0

Customer did not leave a comment.

Ashley Arango 
Rating:
4.0

Somehow the reservation I set up on uhaul.com was completely wrong. The employee at the location had to re-do my reservation because it showed the reservation was for a trailer that would be TOWING my truck. And the system would not allow him to proceed. I had a similar problem at another location in town with the same reservation type. This should be resolved, as it tripled the amount of time I would usually spend with the employee to get the trailer and go about my business.

Adam Smith 
Rating:
3.0

We had to pay for 4 gallons of gas when, we refilled the gas to the same level we took it out. I talked to Jim, the person who helped me in the morning and let him know it was NOT 1/4. He took notes and told me it was not going to be a problem. When I returned the truck, they charged me for extra gas. When talked to the person helping me, he told me he does not charge anything that, it is U-Haul who charges for it, I explained to him that, U-Haul goes for the input they put on the documents and that, it had to be corrected before submitting, he seems to not understand and told me that, I need to bring it out to U-Haul for them to correct. This is unacceptable as, it should all had been avoided if the counter person inputs the right information. First time this happens to me on the many times using U-Haul or rental vehicles. Thank you for your time and, hopefully it can be corrected. God bless.

Jose R Garcia 
Rating:
5.0

Excellent service.

sean miguel 
Rating:
5.0

Customer did not leave a comment.

Pouya Bozorgmehr 
Rating:
4.0

Customer did not leave a comment.

Michael Brown 
Rating:
5.0

Customer did not leave a comment.

David Ehrenberg 
Rating:
5.0

Customer did not leave a comment.

DENNISTED DUARTE 
Rating:
5.0

The owners are good people.

JOHN MORAN 
Rating:
3.0

The truck I reserved was not returned in time so I had to settle for a van. Other than that the gentleman at the facility was cool

Willie Dyer 
Rating:
5.0

Customer did not leave a comment.

mario oros 
Rating:
5.0

Customer did not leave a comment.

Giselle Martinez Escobar 
Rating:
5.0

Customer did not leave a comment.

abel garica raso 
Rating:
5.0

Customer did not leave a comment.

Pedro Gonzales 
Rating:
5.0

Customer did not leave a comment.

Andrew Asaro 
Rating:
5.0

Excellent service and equipment.

Ghee Ann Lim 
Rating:
5.0

Jimmy was awesome and very pleasant to work with, very patient. thanks Jimmy see you again!

Paul Clark 
Rating:
5.0

Customer did not leave a comment.

Alex Avila 
Rating:
5.0

Customer did not leave a comment.

Shimon Machluf 
Rating:
5.0

Thanks for the prompt check-in and check-out procedure.

Craig Mohnacky 
Rating:
5.0

Customer did not leave a comment.

Victor Florez 
Rating:
3.0

Lady said they didn't want the trailer because there wasn't enough room. Only space for trailer was where this one car parked. It was hers. She finally moved it and we put the trailer there. She was not helpful at all. But place was clean.

Robert Webb 
Rating:
4.0

Rented a 26 ft truck the paperwork showed a quarter of a tank it was more like an eighth of a tank also the bed had not been swept out left messages on answering machine but they didn't listen to them before contacting me

Michael Belanich 
Rating:
5.0

Customer did not leave a comment.

Isabel Resendiz 
Rating:
3.0

Nothing

Don Arnold 
Rating:
1.0

Hi, I would like to address three issues regarding this receipt. 1. I never authorized SAFE MOVE coverage. It was added without my knowledge or consent. This charge needs to be refunded immediately. 2. The truck was returned fully cleaned. I will happily provide photographic evidence . 3. The attendant at the gas station where i returned it insisted that she could not come out to do an inspection because she was alone and couldn't leave the register. This is questionable at best, and brings to mind the question of why does your corporate policy allow for a return agent to deny an inspection until the customer leaves? The ample cameras within the store are sure to have recorded both audio and video of the agent denying the inspection. I am demanding a refund of both cleaning fee and safe move. While I'm at it, I would like to request a courtesy refund of the rental and mileage charges due to the aggravation this situation has caused as well as me having to take time from my schedule to deal with this clearly fraudulent overcharging. Barring a total refund, I will be more than happy to file a well documented dispute with my bank, as well as a police report for identity theft, as my name appears on a receipt, authorizing a charge which I did not authorize. Your satisfactory response is eagerly awaited.

bruce edward clay 
Rating:
2.0

I returned my rental 7 hours after picking it up and was charged for another day. I was led to believe that I had the truck for 24 hours. NOT 7 hrs

SHERYL JARRETT 
Rating:
5.0

Get rid of the huge plexiglass partitions all over so I can have a clearer conversation......otherwise great

Michael Walker 
Rating:
5.0

The receptionist making the appointment needs to be more professional. The store and location was polite and helpful. Not rude like the girl over the phone,

Pyly Huoth 
Rating:
5.0

Customer did not leave a comment.

Ernesto Chapman 
Rating:
2.0

The front end of the truck was out of alignment and the ball joints seemed ready to fall apart. Very unsafe on the freeway.

MIKE HUCUL 
Rating:
5.0

The utility dolly and blankets I ordered were not supplied. Fortunately, I didn’t need them.

Edward Baskett 
Rating:
5.0

Customer did not leave a comment.

ALFONSO RIVERA 
Rating:
5.0

All good!

Andrew Kehler 
Rating:
5.0

Customer did not leave a comment.

Sandra Miller 
Rating:
5.0

Great service

skye lyn newton 
Rating:
2.0

Customer did not leave a comment.

jose suarez 
Rating:
5.0

Customer did not leave a comment.

FELICITAS VALEROS 
Rating:
4.0

Customer did not leave a comment.

Mark Berdan 
Rating:
5.0

Can’t improve anything. They were great!

larry jay kob 
Rating:
2.0

I was told one price and got charged more and no one is returning my call

BELINDA GARCIA 
Rating:
5.0

Customer did not leave a comment.

TOM NGUYEN 
Rating:
4.0

Customer did not leave a comment.

MONTE POND 
Rating:
5.0

Customer did not leave a comment.

Rhonda Kurtz 
Rating:
5.0

Customer did not leave a comment.

Marlee Comeaux 
Rating:
5.0

Customer did not leave a comment.

Geoff Washburn 
Rating:
2.0

Clean overall station Do not rent out trucks that have problems Revise procedures for roadside assistance

Fernando Sirio 
Rating:
4.0

U-Haul charged me for an extra day (4th day) when I did not have it a 4th day. The only thing I can think is the gentleman did not input my info (after checking things) until after 3pm, even though I arrived at 2:40pm.... Can you refund me?

Brian Small 
Rating:
2.0

Didn’t notice till the next morning that one head light was out so that delayed our departure till the sun came up. Then two hours in the oil light came on checked it and was 2 qts low so had to stop and take care of that ! So all this delayed our drop off which was in the dark hard to find and raining! I believe for the price we paid this was unsatisfactory! Sorry just my opinion!

william dunbar 
Rating:
5.0

Friendly staff.

Austin Ricks 
Rating:
5.0

All went very well. No improvement needed

Patricia Nelson 
Rating:
1.0

They are always trying to over charge consumers I rented a pickup truck for 2 days and got charged for 3 days. Last time I rent at this location.

Juan Hernandez 
Rating:
5.0

Customer did not leave a comment.

najibullah anwari 
Rating:
2.0

Was a terrible experience overall First we couldn’t pick up the truck from the original location we chose online no locations had 20’ truck available. The truck had no gas and we were asked to bring it back with a 1/4 of a tank Last we chose a location to drop it off and they would not check in the truck We needed to go to another location to drop off the truck

Scott Ward 
Rating:
5.0

Put up a bigger sign because it was hard to find.

Robert Diamond 
Rating:
5.0

Friendly stuff

fransico guiam 
Rating:
5.0

Absolutely a great truck

Elsa Cisneros 
Rating:
5.0

Customer did not leave a comment.

Jesus Velazquez 
Rating:
5.0

all went well, excellent experience

william mcclain 
Rating:
5.0

Customer did not leave a comment.

Jonathan Young 
Rating:
5.0

Customer did not leave a comment.

Paul Collins 
Rating:
5.0

Customer did not leave a comment.

JONATHAN TINWONG 
Rating:
3.0

Customer did not leave a comment.

Warren Blackard 
Rating:
1.0

Customer did not leave a comment.

Alan Benedict 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top