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curtis b
Customer Reviews for AAA All Stor #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location would be perfect if they carried the 8' truck. Then I wouldn't have to go anywhere else. I love the customer service from the owners and will continue to use them for future orders.
Nicole SGreat service
tupou mOnline accuracy opportunity. Location ? Great!
ruthillia bInstead of getting a refund for the un used part of my deposit I got charged again. I tried contacting U-Haul but they were no help and now I’m out over $100
Whitney SThe ratcheting straps mechanism needed to be worked on
jose cThe people were very nice and helpful but that truck is on its last leg. The lights didn’t work properly. We had to use the high beams the entire time and even that was not good. We could barely see. The wheels are old and the truck was very much off balance. The steering wheel was shakie and we had to go very slow. Took us a1.5 longer to get to our destination and back
tariana pThe only problem I had was the internet is slow in the area. The location would not show up. I had to call customer service and did not pick the truck up until an hour after the reservation. U-Haul did not extend the reservation an hour later, as I asked.
CAMISHA MThe customer service was great
Michael MThey were very helpful and understanding
Kezia ZMy furniture was put into storage until I find a house. I guarantee that I will rent a truck from them once I find a house. Service with a smile. Thanks
HELENE JThe air conditioning didn’t work. It felt like it was going to break down any minute. None of my items were in the truck and no one called to tell me they weren’t available. Wouldn’t recommend to anyone
TAMEICHA WAloha I would recommend this place to anyone. They are very friendly people that makes me feel welcome every time I get my trailer from this location. I love it every time I go there. Love Mrs. Capodicasa
Louis CFast and friendly Service, thank you!
Melanie BNothing at this time
Carlos SNice family uhaul business, They are very kind and understanding, best uhaul experience I've ever had
Elnora TI am great full this location had the size truck I needed. No other location was helpful with a last minute situation except here. Thank you for the help. I needed an appliance dolly but none were available however I was supplied with a dolly that helped me get the job done since I was by myself. Thank you for the help.
jonathan sThe truck was dirty and full of trash from previous customer. Needs an alignment it pulls really bad (very large truck). Was a hassle to pick up using the 24/7 app and the long wait times to speak to a representative on the phone to get any help. But it got the job done that I needed it for.
MARTINA BI was rendered excellent service. Always very helpful and polite. Thank you very much.
renona jThe woman in the store was rude and was not willing to help , they also did not have the dolly worst store experience
Jamil DI was charged and extra day when truck was returned 2days early
Randall FIt’s not the location’s fault, but I’ve never had such a ghetto truck experience. It was old, beat up, ran like crap, and felt like it was likely to break down at any moment.
ROBERT BMark where the uhaul key drop box is. We didnt know the official place to drop the key so we put it in the offices drop box
ryan kThe customer care on veteran memorial in killeen texas was the worst experience I had. The older lady at the desk kept yelling at me. She didnt want offer me a moving truck. She told me she can't give me a truck for two days and didn't offer me any options. She rerouted me to another store without ask me wetber I was ok with it. She was very rude. I know i was up there early but customer care starts when the door opens. Please have a talk with her. Thank you
Jonathan GFriendly people! Quick and efficient also which is a change a pace for a U-Haul place.
Cody BPick up experience was really sub par, but the blame isn’t entirely on this location. Had a reservation at another location but they didn’t have the truck I requested, so the Uhaul line sent me to this location, during the one Uhual representatives lunch break… but everything was smooth once the truck was picked up.
Stephen Krude over charged me
JAMES SVery friendly. Fast and easy to rent the u-haul. Fast and easy rent. Thank you!!!!
Fina CGreat staff❤️❤️
Twanna aVery well done! Staff was excellent!
Charley MVERY QUICK IN OUT & COURTESY PROFESSIONAL
shawn snot the stores fault, but i had a reservation for a 6x12 10 days prior and got a call 2 minutes before my pick up time saying they did not have any 6x12 available and closest one was 108 miles away. finally found a 5x8 unit over 30 miles away at this location. Staff was extremly nice and very helpful but she knew there is trouble with online reservations. had to go get it and wasn't big enough for my daughters move to Fort Worth. Unbelievable.
Donny DThe person who helped me - I'm so sorry I can't recall her name - was wonderful.
Brennan SNone Everything was perfect
JOYCE MCustomer service at this station was top notch! Very helpful and pleasant.
Robert FShe was very nice and helpful. I would like to thank her for an outstanding job. She should be your number one person for uhaul. Didn’t catch her name but say thank you and pat her on the back for a job well done.
Kregg NGreat gifted hospitality and kindness, helpful and thorough! Thank you so much! Bill
William ZThe attendant was really great and I could tell she enjoyed what she does. She was very comforting and reassuring to ensure I had all my moving needs. My experience at pickup was great!!!
Richard OI have nothing but nice things to say about the service at this location. They were very polite and very helpful. However, during the trip, a tire blew out. During the nearly 3 hour wait, the roadside assistance guy told me the other tire (same side) had a large defect in the sidewall and was likely to fail as well. I am not a tire expert and merely checked for general condition and inflation. The defect would have easily been noticed by those who rent these things out. Thankfully, Uhaul agreed to authorize an immediate replacement while the other one was being fixed. Great roadside assistance and Uhaul phone assistance.
Greggory EYoung lady I worked with before the last times is always pleasant and very accommodating.
Milous CN/A
wendy fVan was ready for me upon arrival great customer service, friendly staff.
Stephanie SAlready great
LAVON WTruck cab had not been cleaned trash everywhere and tobacco on the floor and dusty. The back of the truck was dirty and had glass in it. She told me it had 7/8tank of gas and had less than 5/8 and she wouldn't even come out to look at the gas guage. The lady tried to give me the wrong equipment to begin with and made fun of me while recording me on her phone before I felt
Jeffrey TStaff was courteous and helpful. Facility was well maintained and cleaned
Brent G | Overall ExperienceWent out of the way to help us out
JANET C | Overall ExperienceGreat storage facility and awesome customer service!
WAYNE R | Overall ExperienceThank u for watching over my stuff!
CALVIN W | Overall ExperienceWas a pleasure doing business at this facility
MICHAEL W | Overall Experience