Customer Reviews for AA Auto Sales Inc
(U-Haul Neighborhood Dealer)

102 reviews

5205 W Ridge Rd   Gary, IN 46408

(219) 881-8858

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed-Thur: 12 pm–5 pm
  • Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(219) 881-8858

5205 W Ridge Rd
Gary, IN 46408

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed-Thur: 12 pm–5 pm
  • Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Update the photos. There was no orange box at this location. The GPS from the Uhaul site kept saying I was at the wrong location and I wasn't. I had to call customer service and lost some time on my rental.

Richard Reyes 
Rating:
5.0

Customer did not leave a comment.

GERARDO VARGAS CASARES 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Madura 
Rating:
5.0

Customer did not leave a comment.

MILDRED HAMPTON WATSON 
Rating:
5.0

Customer did not leave a comment.

dominique house 
Rating:
5.0

Customer did not leave a comment.

Simon Dominguez 
Rating:
3.0

Make sure your unit has catalytic convexhaust.

dennis bell 
Rating:
4.0

Customer did not leave a comment.

Shanekia Scott 
Rating:
5.0

Customer did not leave a comment.

Kianna Sutton 
Rating:
5.0

Customer did not leave a comment.

angela cross 
Rating:
5.0

Customer did not leave a comment.

kimberly passmore 
Rating:
3.0

The truck n back was not sweep out

Dianne Hill 
Rating:
5.0

Customer did not leave a comment.

Terry Burnett 
Rating:
5.0

Z was extremely helpful.

Christopher Leliaert 
Rating:
5.0

Customer did not leave a comment.

wilfred james 
Rating:
4.0

Customer did not leave a comment.

Julius Thomas 
Rating:
5.0

Customer did not leave a comment.

DAVID DEJONG 
Rating:
5.0

Customer did not leave a comment.

Terry Burnett 
Rating:
3.0

The back door is extremely hard to start lifting. Once you get it going it is okay. May need to be oiled or greased.

KIMBERLY WILSON 
Rating:
3.0

Customer did not leave a comment.

Paola Castro 
Rating:
3.0

The trailer was full of snow ,that's acceptable for this time of season. But it was full of leaves and dirt , when I got home , I swept it out. That can b a slipping hazard loading my bike. But all was well. The trailer was very noisy going down the road either old tires or needed bearings greased. No it was not cause it bounced. My bike kept it pretty much level to the ground. I think I needed a trailer with bigger tire , for the long haul down the highway. Thanks. And thanks for getting one in short notice

Javier Flores 
Rating:
5.0

Quick easy and professional

Rickey Howard 
Rating:
1.0

I dropped the same day call u-haul before was dropped off put the gas was use let the same way alt the location I parked to the side I didn't live the keys dropped off around 11am I told the guy that I brought the truck from Chicago had only less than half a tank and I left the same way I put gas in the gas station was in the same street

SARAI AREVALO 
Rating:
4.0

Customer did not leave a comment.

Michael Davia 
Rating:
5.0

Nothing, everything is perfect

Lynn Dorado 
Rating:
5.0

Customer did not leave a comment.

Connie Blane Samuels 
Rating:
3.0

Customer did not leave a comment.

Heidi Treesh 
Rating:
4.0

The man Zee was very nice and polite. Answered all my questions with confidence. I will definitely go back if i need to rent any U-Haul equipment/vehicles.

steven paprockii 
Rating:
5.0

Fast and Friendly and hassle free return.

JULIO ROSA 
Rating:
5.0

Fast and friendly transaction ,I will return there for any of my future rental needs.

Jason Lawley 
Rating:
5.0

The owner of the business was fantastic, however there was a malfunction in the system which did not allow me to do a 24/7 self pickup after the owner of the business set it up. Uhaul was unavailable-I waited over an hour on the phone with no pick up. Luckily, the owner of the business came to help me once he received my voicemail.

Jason Palumbo 
Rating:
5.0

Zee is such a nice man. Explained everything thoroughly from paperwork to operation of the vehicle. Over and above my expectations.

Larry Nimetz 
Rating:
1.0

Customer did not leave a comment.

Jason Schwab 
Rating:
5.0

Everything was great. The motorcycle trailer was awesome worked great. Thanks.

Thomas Groen 
Rating:
1.0

The location was not plowed and I had to take the van around a corner and down a hill with 6 inches of unplowed snow on the ground. The bottom of said hill is a busy road. On top of this had minimal room to work with since the lot was full of old cars. Overall did not feel safe. I would recommend not ever picking up a car from this location in the winter because if the hill+ice combination.

Edward Niedoba 
Rating:
5.0

Customer did not leave a comment.

ROSE HENDERSON 
Rating:
1.0

Give out more information on what is needed to pick up trailer, I am very frustrated with the experience. My dad who is 77 years old, had to come back to the house to get information that I feel should have been communicated at the time of booking. It was a 45 minute drive each way. Also, the personnel that I talked to was rude and did not seem to care.

lisa bruno 
Rating:
3.0

Customer did not leave a comment.

BRIAN Keller 
Rating:
5.0

Customer did not leave a comment.

Melanie William 
Rating:
5.0

Customer did not leave a comment.

Jose A Contreras 
Rating:
5.0

Customer did not leave a comment.

Jon Basaldua 
Rating:
4.0

To be really welcome

Valerie Bakam Simo Epse Ntet 
Rating:
3.0

Nothing, agent was friendly and quick.

Joseph Krajnik 
Rating:
5.0

Customer did not leave a comment.

Ronald Pritchard 
Rating:
4.0

Customer did not leave a comment.

Gregory Evans 
Rating:
5.0

Nothing! Was so easy and simple to pick up and drop off just using my phone! Thank you!

Tamara Genardo 
Rating:
3.0

The Gary location was good. The Schererville location was not, we were supposed to pick up from Schererville. Although the manager was nice, our reservation was not in the system nor was our equipment on site. We had to drive to Gary to pick up what we had reserved. He did offer to pick up but we were already behind schedule to move. We lost an entire day of moving out of state.

Kelly Davidson 
Rating:
1.0

Customer did not leave a comment.

Anthony Hunter 
Rating:
1.0

Well over charged mileage

Rafeial Traywick 
Rating:
5.0

Customer did not leave a comment.

Lavera Dixon 
Rating:
5.0

Customer did not leave a comment.

Sherwyn Smith 
Rating:
5.0

Good company for all moving needs. Have been using Uhaul for years, always a pleasant experience. Thank you

Natalya Romo 
Rating:
5.0

I'm not comfortable with having to download my picture id especially when the sales rep takes my picture with a phone even if or while using the uhaul account system.

Lynnetta Daniel 
Rating:
5.0

Customer did not leave a comment.

Ryan Magee 
Rating:
5.0

Customer did not leave a comment.

Edith Robinson 
Rating:
5.0

Zee was professional,accommodating. Rental process was quick and easy.

Cheryl Sherrod 
Rating:
3.0

Nothing I can think of to improve upon. Was the first time I used U-Haul but it will not be the last.

Kimberly Wilson 
Rating:
2.0

Trailer was a tight fit and smelled like cigarettes. Maybe no smoking inside there.

Shannon Nyhanna 
Rating:
5.0

Everything went real well Personnel was very helpful.

danny walker 
Rating:
3.0

Customer did not leave a comment.

maryah lupa 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY ALCOCER-ENDRES 
Rating:
5.0

Customer did not leave a comment.

David Martinez 
Rating:
3.0

Customer did not leave a comment.

Aseel Faraj 
Rating:
5.0

Customer did not leave a comment.

Seantia Baker 
Rating:
5.0

The employee at AA Auto were very efficient, knowledgeable, and friendly. He represented himself and UHaul in a positive and professional manner.

rene castandea 
Rating:
5.0

Customer did not leave a comment.

Brenda flake 
Rating:
5.0

.....

Justin Wallace 
Rating:
5.0

I really appreciate the fantastic service. I will use it again very soon. The whole process was convenient, as hassle free. Thumbs up!!!

Brian Bibbs 
Rating:
5.0

The owner was friendly and accommodating. I will definitely recommend him to family and friends.

Judy Cimarolli 
Rating:
3.0

Customer did not leave a comment.

Keith felde 
Rating:
5.0

Customer did not leave a comment.

Daryl sterling 
Rating:
1.0

Customer did not leave a comment.

zoe benyoun 
Rating:
5.0

Yall did good very well run company

brian mccallie 
Rating:
5.0

Customer did not leave a comment.

timothy trier 
Rating:
3.0

Customer did not leave a comment.

Pamela Dutton 
Rating:
4.0

Price was high. Unfortunately I didn’t have time to make 2 trips. Otherwise I’d have used a truck from Menards or Home Depot.

James Rummel 
Rating:
4.0

The drop box is not eaaily accessible after business hours. If the gentleman working there had npt stayed late and noticed me, i would not have known what to do. That needs to be fixed.

Janee Smith 
Rating:
5.0

The staff was friendly and helpful. He came out to greet me even before I got off the truck. Pleasure doing business.

Emmanuel Malabanan 
Rating:
5.0

I think it was kind of expensive when I brought the truck back I had to pay 95.00 I thought since it was 29.99 il end up paying about 70.00

toya surrrat trout 
Rating:
5.0

I started online to use the Self pick up from my mobile phone. It didn't happened like it was suppose too. I was confirmed that I could pick up the rental truck at 9 a m. I arrived 15mins earlier to use my phone and my account with U-haul as directed to do so. Only to end up not using the app because system was down

RUTHIE LOMAX 
Rating:
3.0

Customer did not leave a comment.

jerry porter 
Rating:
4.0

Customer did not leave a comment.

Charles Kuzniciki 
Rating:
5.0

Everything went great!! Definitely will do business again with AA AUTO SALES INC for my next uhaul.... ??

Kristina Petersen 
Rating:
5.0

Customer did not leave a comment.

Jose Moreno 
Rating:
5.0

Customer did not leave a comment.

Dwayne Edwards 
Rating:
5.0

Customer did not leave a comment.

Brianne Dennis Gary 
Rating:
3.0

Customer did not leave a comment.

MICHAEL LINLEY 
Rating:
2.0

Customer did not leave a comment.

STEVEN SPATARO 
Rating:
5.0

Would like to say the owner was especially pleasant and very professional. Would definately recommend. Thank you.

Matt Vugteveen 
Rating:
3.0

Customer did not leave a comment.

Andrea Steffey 
Rating:
3.0

Call after you make a reservation

LA TONYA mitchell 
Rating:
5.0

Nothing. People were excellent to deal with with and made this experience the best I had so far.

Patrick Fitzpatrick 
Rating:
5.0

The gentleman was very pleasant and considerable to my needs. And I thank him for the help

Betty wilson 
Rating:
5.0

Customer did not leave a comment.

ebony freeman 
Rating:
3.0

representative system was not working properly after several complaint to management

justin talkington 
Rating:
2.0

Location is a run-down old used lot. Office is a mobile trailer without heat, no area for customers. Trucks are parked in a muddy, rocky, field behind old cars. Lot is not lighted at night and doesn't seem safe.

DANIEL McMenamy 
Rating:
5.0

Tom was friendly and very helpful.

CANDICE BUFORD 
Rating:
3.0

It's a small location but there was enough space to drop off a trailer without too much issue. Not a lot of room for a truck to turn around but with a little work it can be done. The neighborhood isn't that great, though, so I had a bit of a fear whether the trailer I dropped off would be there in the morning.

Steven DeNeal 
Rating:
5.0

Customer did not leave a comment.

JOESEPH Gorbea 
Rating:
5.0

My experience was very pleasant at each location. Excellent customer service. Fast and efficient! Thank you

Tylor Green 
No reviews have been submitted for this location.

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