Comentarios de los clientes para A2Z Wireless

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de A2Z Wireless

Clasificación general:

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AARON J.
Clasificación:

Have more trucks to choose from different sizes

Alicia B.
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El cliente no dejó un comentario.

JULIE H.
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El cliente no dejó un comentario.

Juston K.
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Charged twice overdrew my card very rude won't help fix situation

David B.
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El cliente no dejó un comentario.

HARRISON D.
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There was no sign and the number on maps listed for uhaul directed me to the T-Mobile store next door. I finally was told the uhaul pick up was in the Boost Mobile store which didn't make any sense. I was incorrectly charged at first for equipment I specifically said I didn't want in my reservation so needed to wait a while for them to fix the cost. Finally after returning the vehicle the store door was locked during business hours and I found the employee in a neighboring store. I will not be using this location again and will actively be warning others not to use it either.

Dyon L.
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This had to be the most horrific experience I've ever had with a business. The customer service is flat-out horrible. If I could gives this place and the employee negative stars I would. I wouldn't wish this place on my worst enemy and these words still does not convey how bad of an experience this was.

David B.
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El cliente no dejó un comentario.

DAN C.
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El cliente no dejó un comentario.

Tikisha E.
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The counter lady was nice but the location was hard to find went in multiple stores. The store personnel did not escort me to the truck or gave me no directions and when dropping truck back off they checked nothing and directed me to put keys in the box instead of making sure it was fine before I left. I will never return to that location.

JOHN F.
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El cliente no dejó un comentario.

Jameeka H.
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El cliente no dejó un comentario.

MICHAEL V.
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Truck was filthy. Equipment that I ordered and confirmed was available. Woman didn't have a mask on. She was too busy selling cell phones and cbd products to take care of us. She wasn't there when we got there at 1:30. At a few minutes before 2 only 15 minutes after she arrived she said “I have to go pick up my kid” no one else works at store. When we got in the truck realized that the passenger window must have been down all night during a heavy rain. Seat was soaked, but she was gone. All Uhaul would do was refund the equipment that wasn't there.

Asia D.
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Make sure the truck is completely cleaned out and not smelling like roadkill in the back where people things need to go, I had to take the time out to clean and mop the back of the truck for my things not to smell horrible or have glass or other nasty crap on it, CLEANLINESS IS NEEDED!!!!

Monica S.
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El cliente no dejó un comentario.

Larry E.
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The guy at the counter was very rude and was not wearing a mask.

Crystal B.
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El cliente no dejó un comentario.

LAWRENCE I.
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El cliente no dejó un comentario.

Michael C.
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I filled the gas to the return level. And returned. I did not have someone check off. Big mistake. 6 hours later I was charged for gas. I think it's a scam. U-haul should investigate.

Michael C.
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They ripped me off. I just filled the gas past the return level. Right before turning it in. 6 hours later I got charged to fill it to that level. Total scam

Monek E.
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El cliente no dejó un comentario.

Tiffany M.
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My rental has not been closed out and it's 2 days later. There is still a hold on my bank account. I have yet to receive a final receipt for my charges. I called yesterday and still nothing has been cleared up or has the $100 hold on my account been lifted. I will never use this company again. I am very unsatisfied.

Daniel A.
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El cliente no dejó un comentario.

alanda S.
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Continue to operate in excellence!

BONITA L.
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Staff friendly and pleasant

MINDY U.
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The lady that took care of me was very nice and helpful!

Thomas B.
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El cliente no dejó un comentario.

LAWRENCE H.
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El cliente no dejó un comentario.

Cobra W.
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El cliente no dejó un comentario.

dawanda M.
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El cliente no dejó un comentario.

PAELAR M.
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When i arrived to pick up my uhaul i ran into a issue but she showed extra customer service by making sure i was able to leave with what i needed to leave with.

Jacinto C.
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The staff was very courteous and professional. I had left some items by mistake and they made sure to protect it and was there when i came back. i am very satisfied!!!

Tracee T.
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My truck was reserved for a certain time and after waiting 30 minutes after my reservation time it was FINALLY my turn in line. The female who waited on me knew the person in back of me and decided to wait on him while holding my ID in her hand. After 10 minutes of still waiting for her to process my reservation I told her excuse me but I have movers waiting on me so can you tend to my process so I can leave. She rolled her eyes and told me well Im waiting on uhaul to pul up on the computer so you can always check in online. But why would I have to check in online when I've been waiting here in line for 30 minutes and now that it's my turn you decide to wait on the perdon in back of me because you knew him personally. This female even went as far as conversing with this persons Mom on HIS cell phone to see what kind of phone she was looking for THEN went out to the young mans car to show his Mom a specific phone........ And all of this was being done while she was waiting on me...... Smh NEVER will I use this location again

Martha C.
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El cliente no dejó un comentario.

Armada C.
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El cliente no dejó un comentario.

Caitlin P.
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El cliente no dejó un comentario.

Amber P.
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El cliente no dejó un comentario.

Erika B.
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Equipment not on the truck..over charged...

Sam D.
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I used the app to register to speed things up. The keys were not in the vehicle so I had to go to the office and stand around for 15 minutes while the attendant took all of my information and found the keys. The truck was dirty inside the cabin and the back as well. On top of that, I drove like 6 miles and paid $55! Ridiculous! Will never use U-Haul again. What a ripoff.

Darius S.
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The lady at the counter was very nice and friendly!

Linda H.
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El cliente no dejó un comentario.

Poresha L.
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El cliente no dejó un comentario.

Felicia A.
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Staff wasn't knowledgeable. Despite arriving 20 minutes after their opening, door was locked. Truck wasn't swept out. Came in to dispute a charge was treated poorly.

Dorothy P.
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There pick up time was 10am they did not arrive until 1030. I call to see how much it would be if I was one hour late the gentleman I talked to said he would not charge if it was in by 5pm I get there 450 the young lady charges me and extra $10 she wanted to charge more but I showed her my phone were I had called. But over all the experience was good.k

Michele W.
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I wanted a van, they gave me a box truck. I was moving a couch. That's all. The steering was very lose and not easy to drive on the freeway it was pulling so hard and not easy to maintain my lane the transmission was struggling to reach the speed limit. I decided to turn around and go back. I did not feel safe. After going only on freeway exit , they charger me over 40$. For what?! It was a mile at most. I ended up getting a pickup truck from another location. They still haven't put the money back in my bank account. It took 2 seconds to take it out and days to put it back?!!!! Why? I am broke and trying to move. Thisbb b is unacceptable! I feel I should get a full refund. The truck was unsafe and I barely used it. I was hoping you could remedy this situation. Ps. The rental office was a phone store?!! Had trouble locating it. It was an awful experience all around. Thank you for any help you can provide

Mike B.
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Everything was perfect. I did my transaction fast and smooth. Thanks

Sheryl S.
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El cliente no dejó un comentario.

william W.
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when I drop the truck off it was like I wasn't welcome in the store

Dave D.
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Just to make sure that the can is clean before next person rents it.

ilene L.
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Clean truck, thanks

Antwoinette W.
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The clerk was kind and polite to me. She explained the process and the contract. Thanks to your company for being there in my time of need.

tara B.
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Nothing

Gary G.
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El cliente no dejó un comentario.

james D.
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El cliente no dejó un comentario.

june J.
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Everything was great! Customer Service was Very helpful and Wonderful at this location.

TERESA C.
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have a clean truck be open on time

CORDARO C.
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Took 2 hour to retrieve the vehicle because the stuff did not want to give me the keys due to lack of training. I was not able to use the uhaul for my move because the place closed by the time I arrived.

Andrew E.
Clasificación:

Get your shit together when it comes to renting vehicles. My reservation was switched from Mentor Ohio to Euclid Ohio totally changing my move plans and the location opened an hour later. When I asked if I would just walk in and get the key since I provided all info and payment info online I then had to wait a half hour on a salesperson who didn't know what they were doing in the store. He told me I couldn't drop the vehicle off where I originally planned to because he had other reservations then he said I could when I looked for the uhaul number in my phone. Then I had to wait because whoever had it prior didn't pay what they owed. 1/4 of a tank in the vehicle so I had to gas it up to make it to my location. Did not have the dolly I requested either. Vehicle was dirty on the inside with Tobacco residue everywhere.

CHERYL B.
Clasificación:

My experience and that location was not a good experience the customer service really was not good he did not listen he talked over me and I had to go round and around with this person so no I would not recommend this place I have never had a experience like this before with U-Haul

ruth B.
Clasificación:

Nothing! Mike is on top of everything..

moving A.
Clasificación:

truck was to be picked up when store opens 10am owner did not show till 10/30 am my guys waited till 10/45 am , making us late for to are job, had to give discount to are costumer and pay my guys for waiting. when returning truck off same owner was late again , and charge us for a today rental . your better off sticking with budget or Penske their open when they say their open

ruth B.
Clasificación:

NOTHING...

Dawn M.
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El cliente no dejó un comentario.

Kimberly S.
Clasificación:

Marla was helpful. However, we could not drop keys off because there was no drop box. We tried to turn it in the late afternoon before the day it was due and could not. U-Haul told me to return the keys inside at 9am the next morning. I went the next morning to return keys again and found out they did not open until 10am!!! Again, there is no drop box anywhere on site. U-Hau; Traffic Controller said they would extend the rental until the next morning to 10:30am so that I could attempt to return the keys. Mind you, they told me that there was a slit on the door. When I got there today, Marla told me that they have no drop box or slits on the door. She said that they have told U-Haul that they do not have a drop box. Yet, U-Haul told us that they did. Anyhow, She got another Traffic Controller on the phone and they did not charge as stated. What they did do was charge $15 for insurance!!! So now, Marla has to deal with the Traffic Controller again to get that charge reversed because it wouldn't allow her to do that. I am waiting for her call. (She also gave me the number to her store.)

Eartheo M.
Clasificación:

I had a 30% off coupon she would not honor and said she would've be there when we returned so just leave the keys in the visor. That seemed very unprofessional. I want a full refund. Never will I use this uhaul again.

joe V.
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El cliente no dejó un comentario.

Shakata R.
Clasificación:

It had NOTHNG to do with the location, at the time I made my reservation I made it to keep for 24 hours and then once they took my money they tell me to bring it back in 3.5 hours then they call themselves doing me a favor by extending the rental till 9:30 am when I didn't get off till ten so I wasted my money and they wouldn't give me a refund if I returned the truck within one hour of having so uhaul is VERY WRONG for this, promise u a time at reservation and then once u pick it up they text u with a entirely new time

Michelle W.
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Quick and easy the way I like it!

richard S.
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El cliente no dejó un comentario.

john B.
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El cliente no dejó un comentario.

kathy S.
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El cliente no dejó un comentario.

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