The app did not work and I had to call to do my check-in. Thirty minutes almost from beginning to end as A1 Vinyl doesn't open until 10:30.
Eric K
Customer Reviews for A1 Vinyl
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I tried to use the app to return truck. App wasn't working properly. Thank goodness there was someone there. He was very helpful. He even tried to check in the truck on his phone and it still wasn't working properly. So he went ahead and checked the truck in a different way. Thank goodness he was there.
Beatrice YThe car trailer was covered with mud. Most likely from the last guy who rented it.i took it anyway because I was on a schedule. Might ask the proprietor to hose stuff off when they come in dirty ?
Thomas JMore explanation, details and recommendations to return truck and driving.
Nora MThe 10ft truck was the only 10ft truck available and the car tow equipment was already attached to it. The truck was dirty and had a dried up spilled soda and sauces with sauce packaging scattered in the truck. The cleanliness standard was not acceptable.
Syamil MThe App made it difficult to rent, and the store was closed, even during business hours. I returned the truck around 10:30 AM on Saturday morning. The office hours show the store should be open at 9. No one was there. The U-Haul App allowed me to record the mileage, but it froze up during the picture upload process. I waited for it to unfreeze, then clicked the link to report a problem. The App then showed me 5 steps that I followed, which included parking the truck and putting the keys in the drop box. I did that, then called U-Haul customer service to report that I had returned the truck. I'm not using the App again.
Bradley JWhen I checked in for my 10' truck reservation, the man told me he accidentally rented my truck to someone else, so he would give me the 15' truck for the same price as a 10". I stood there and waited for him to apply the discount for 30 minutes. He could not get the discount to apply to the computer. I told him I had to go, due to movers waiting on me. Since I didn't prepay the movers, they told me if I wasn't there in 5 minutes they would have to leave. He told me he had to get the info into the computer before he gave me the keys, but it was taking so long, he finally let me leave. When I got to my destination, the movers had left and I had to spend 1 hour trying to find new movers, which cost me more and messed up the whole timing of my day. The truck was dirty and had coffee spilled all over it. The driver-side door did not close easily and I had to get a man's strength to fully close it every time I opened it. I would like to get the $50 guarantee discount on this reservation since I didn't get what I reserved and for having to wait there so long. I never wanted a 15' truck in the first place. It is too hard for me to drive.
BRENDA Mmake it cheaper it’s just an old ass truck
Aleecia Cthere weren't many vehicles to choose from but overall good experience
Kara SThe only issue I had was the rear right tire was losing air, but outside of that, the truck was great.
Noe GFriendly and accommodating!
Lisa RTruck pain is peeling. Bad customer service from A-1 Vinyl
Amanda WThe 800 number and the person you deal with have no idea what one and the other is doing. I was charged 274 by the guy in Tulsa and 64 and 47 by the 800 number. I had to extend my truck rental because the closing didn’t happen when it was supposed to. I was told by one person on the 800 number I couldn’t do it then was told by another I couldn’t . I’m sure putting the guy in Tulsa in a situation that was bad for him. Either way it was a pretty bad experience overall. They were not on the same page and it was confusing. Don’t see myself using these guys ever again. Sad to say.
Paul CSmall local place but great customer service.
Hon LThe guys were awesome! Very flexible. These guys are highly recommended! Use them!
Valerie WThe truck was clean however the air conditioning went out and was blowing hot air . Location was fine . The gentleman that helped me was friendly and helpful
Michelle HEverything we needed was ready to go. Easy check out too!
Elizabeth SI dropped off after hours so no interaction with staff.
Richard CThe gentleman that I worked with was thorough and offered solutions to the wiring problem my electrical converter was having.
Dolan RVery professional and accommodating.
Ronald LThe gentleman at A1 Vinyl was great. I had a problem with my lights and he helped me get it fixed. He went above and beyond my expectations! Would definitely rent again from A1Vinyl. Thanks
Jenni PGreat customer service
JORGE UDrop off easy
Tammy REverything was fine here!
David KIt's super hot in the building.
Marie RWe were left on the side of the turnpike for 11 hours! It was due to a tire blowout! And I only got back $300!
Heather TThe parking lot was cramped and janky looking. The inside was as well. Definitely need to invest in an office upgrade, And a better security system...the man working told us that someone had stolen a truck from there the day before we came and picked up our UHaul. Area felt unsafe.
Joel GVery friendly!
Vagus Pfriendly service, no waiting. Easy in and out
Gerald Peasy pickup, just a broken mirror on the passenger side.
Mary sGas Tank had was almost on empty.
debbie MCharged me again for no reason
Austin SThere was no one at the location at my designated time for pick up. I had to hitch the trailer myself (it is very heavy) and then after speaking with a uhaul representation, drive to another location to have it inspected. Plus the inside of the trailer was not clean and I had to sweep it out before using it. Also, the location was closed when I dropped it off, so again no one to help unhitch.
Amy MIt was very good experience but little thinks need to be considered like the foldable fender was kinda damaged and hard to open/close. Also the ratchet strap mechanism was so rusty and need some lube. Other than that it was awesome.
Mohanad AQuick and efficient
Troy HNo clean, no organized, and NO FULL FUEL TANK.
Rey Tmy pickup location was changed and I wasn’t notified.
Tracie RGentleman running the place was beyond helpful and just as friendly as can be, if I need U-Haul again I will definitely repeat my business through his establishment A++
ROBERT LYou can improve customer service. The U-Haul i rented broke an Axel as I was driving it. Now i know things happen, but having to wait an hour for roadside assistance to just call me back is insane for an emergency like that. Also, U-Haul neglected to tell the tow company what had happened and so a tow truck showed up. Hooked up up and started pulling us then the axel broke more. And we had to wait another 3 1/2 hours for another truck to show up to help with the trailer. After this U-Haul but us up in a pretty crappy motel. There was a nice hotel right across the street we could have been in but no they opted for the $30 a night motel where there was screaming all night going on. The next day I confirmed that the new truck was at the location. It was not and U-Haul proceeded to have me go get the truck. I had no car to drive 10mima away and get it. They should have at least drives me over to get it or called me an Uber to go get it. Once we finally got the truck over to the old one and loaded up the new one. After that not many issues, but I didn't have to pay more in gas because I was using a bigger truck. Overall this was not a good experience. Really things happen it's how you handle them that matter. U-Haul handle this situation very poorly.
VICTORY DAfter complaining that the dash was not clean we were told the detailers on site would clean it again. There was then a smell of some kind of "new car" type scent so strong we had to put all the windows down. My wife then had me stop at a store where she got lysol wipes and wiped down the dash, seats, doors, and controls. Those wipes were black with dirt, there were several of them, (5) I think, there is a picture posted on the website for this location.
Anthony NAll good
Terri RI didn't get the utility dolly I ordered and I had to collect and return it by smart phone. I'm old school - more like a cave women when it comes to technology. I carry a cell that I rarely use. My son bought it for me for emergencies. To get this uhaul I needed my daughters help. It wasn't an easy process but she got it done. It's a useful tool for most but for the tech challenged it's a nightmare. Overall good experience and yes I would recommend this uhaul location.
Lenetta F