Customer did not leave a comment.
Henry Kramer | Overall Experience
Customer Reviews for A1 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I specifically waived CDW coverage since my used credit card has coverage for all rental vehicles. That's how I made and confirmed the reservation, including online check-in. My final contract and bill had it added is very small type. I will dispute the charge and send copies of my reservaion and its confirmation to my credit card company.
Matthew CzylGreat service
Dan HoganOutstanding service!
Dan HoganEverything went well. Thank you.
Jim SmalleyHonestly this was the most seamless and easy rental experience. I would highly recommend and plan to use again for any future needs.
Jessica Piatek VargasSelf check-out cumbersome, taking pictures inside and out of the van while pouring rain when returning van...
Victor PereiraGary was super nice.
Keith KowalczykWell run operation. Staff courteous and very helpful.
John KeatingNothing
frank estradaGentlemen at the front desk was awesome! Would definitely recommend this spot
Salvador GonzalezGreat service, outstanding experience
RICHARD DOUGHERTYCompletely satisfied with your service
Terry GriffittPerfect experience
Cheryl StaruckAwesome facility. I’ve rented from A1 Storage of DG in the past & will continue doing so the opportunity arises when I need another van/truck rental.
David SchweizerYou have leak from drivers door seal
Nicholas MezesOwner was very helpful and friendly. Easy to deal with. Will definitely use again!
Mary MillerPut the real price of the mileage on your web ad page for example I was charged. 99c/ mile while the ad on web said. 79c/ mile
Ernest PandyaAll good
Kenneth PochockiGood people
Jehad HAMDANNothing! Austin at U Haul did an outstanding job meeting my truck needs. Excellent customer service. Would recommend this location to everyone.
EUGENE S BINEKVery customer friendly.
Dan HoganGreat personal service from pick up to drop off! Def recommend using this location.
JASON WENDT👍👌
Jurdanas RiaukaVery helpful business.
Dan HoganI love this place.
Dan HoganEverything was wonderful.
Dan HoganI informed the uhaul agent Gary that the roof leaked while it rained during my rental span and water leaked from the roof all over clothes I had in garbage bags that I washed.
William Hartzell JrEverything was great. Especially the service.
Wayne KleinWe never had one issue with our unit. Always easy access & convenient! Would come back again, if needed! Thank you!
JANET MCAULEY | Overall ExperienceThis was the best most seamless experience for moving I have ever had! Thank you for all your help and professionalism!
Patti Robbinsbig man was awsome
rafeeq ashrafUsed this facility in the past and was happy to get a space this time. Sold house and moved north to be closer to grand kids in Gurnee. Space was adequate for our needs and convenient for the time we needed it. No problems getting in or out when we needed to.
PAUL NORRIS | Overall ExperienceGuy at the front was excellent. Great customer service.
Hyunsu JungThe only downfall was the small truck didn't have a ramp. Luckily my grandson is young an healthy. We just move my temperaturpedic bed.
sara sanchez-centeyuqueThe service was excellent and the staff thanks
Victoria BurtonThe whole transaction was very smooth
Anastacio MacielVan needs Washer fluid
Phil RinaldiNone. Rental process was quick and easy using the app.
Robert ObiasA general Uhaul comment: Self pickup process is absolutely insane. Needing to provide passport, or place of work contact, secondary contact does not make sense. If the renting person can walk into the rental place and provide drivers license photo, sign the rental agreement and leave with rental truck, then the picture of the drivers license and a digital signature should be all that is needed when doing self pickup.
Greg ScheetWhile the folks at A-1 Storage were very nice, the process took WAY TOO long. We literally took four (4) pictures of my license and two (2) selfies. In the past this has been a pretty quick process, not sure what has changed.
eileen donahueIt was very easy to check in and the staff was quite friendly. Return was also easy since I could drop off the key into the drop box in case I reached after closing hours
Arun VardeGary, at this facility, is your star player!
Dave Schwarz | Overall ExperienceQuality work nice guidence
ashraf rafeeqthe phone agent as well as the place where i picked up the truck treated me well. they were well versed in what to do and how to make it all happen.
terayl sehwebkaGary is great. He is professional but has not forgotten what people being stressed out over a move is like. He helps you in detail with at the rental ticket, and explaining things, and showing by example.
Dave SchwarzMake it easier to access customer service via phone. Wait times are too long! Also, do not have the button automatically clicked for the $14 insurance coverage when signing up online. I had to spend a lot of time getting my money back for this!
Kelly StokesI was delayed for 2hrs because the manager insisted that i needed a lockbox code that U-Haul did not provide to me. The movers i hired were paid without working and they left me to go do the packing myself. U-Haul still charged me full price after messing up my moving plans.
ADEOLU AJAYICharged me twice
Courtney LeeThis location was fine. I had originally reserved a truck at another location, and when I got there, I was told no truck available. The lady moved my reservation to another place, and I got there and it wasn't open for 1.5 hours (and the reservation was for 6+ hours later). I cancelled it and did a search and found this location. It worked out, but I had to go to 3 different U-Haul locations over 1.5 hours when I had a reservation. Very disappointing and time wasting as I had a move to do.
Paul QuagliaConvenient location, priced right, friendly staff, secure. All good. I will definitely recommend A-1 Storage.
REBECCA LANE | Overall ExperienceWe had a very good experience over the years with A-1 storing our large Halloween and Christmas collections of decorations. The location was very convenient for us being only a few minutes away and provided a safe and clean facility for us to come to. Thanks for always being easy to reach and easy to work with. Regards, Jay
JAY FREGEAU | Overall ExperienceVery well managed and maintained.
BRANDON BAWEL | Overall ExperienceThe facility was easy and convenient to access at any time. Everything felt very secure. Staff was pleasant and helpful. I would recommend!
Robert M Fassola | Overall ExperienceThe women that runs the office, I believe her name is Catherine makes the experience so easy. She has a great personality, friendly, and very informative. I would rent here again should the need ever arise. Super safe and always super clean.
denise hartley | Overall ExperienceGreat service, every time I rent here. The lady at the front counter is always helpful and very pleasant to deal with.
TIMOTHY DWYER | Overall ExperienceKatherine is very helpful!
TOM SEFRANEK | Overall ExperienceFriendly staff. Clean, well-maintained, and organized.
Michael McCarthy | ReservationThe receptionist has rude and nasty attitude. And wasn’t very knowledgeable on questions asked her. Also said that she could not find my reservation in system and didn’t seem willing to help me at all
Annie N Evans | Reservationthe staff was helpful.
Privacy Request | First ImpressionsThe manager was very helpful.
Privacy Request | First ImpressionsBooked 10 days advance. received confirmation and credit card charged. Called to confirm they stated last unit rented and nothing left. I had to find unit last minute. Never use facilities.
Privacy Request | First ImpressionsI didn`t make it on time, and didn`t call and the unit was given away. He helped me get another as I had my car laoded. Awesome!
Privacy Request | First ImpressionsI had an excellent experience with A1 Storage of Downers Grove - very courteous and professional. The environment is safe and well maintained.
Privacy Request | First ImpressionsI need to return the lock that Fed Ex delivered to my home. The lock I purchased at the U Haul facility was fine.
Privacy Request | First ImpressionsVery easy. Thank you.
Privacy Request | First ImpressionsBill at A-1 helped make our move that much easier. he was friendly, helpful and organized.
Privacy Request | First Impressions