Customer Reviews for A1 Self Storage
(U-Haul Neighborhood Dealer)

710 reviews

2701 Wisconsin Ave   Downers Grove, IL 60515

(630) 960-0285

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 960-0285

2701 Wisconsin Ave
Downers Grove, IL 60515

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Henry Kramer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Landis 
Rating:
4.0

Customer did not leave a comment.

Anthony Parello 
Rating:
5.0

Customer did not leave a comment.

Sherie Scott 
Rating:
3.0

I specifically waived CDW coverage since my used credit card has coverage for all rental vehicles. That's how I made and confirmed the reservation, including online check-in. My final contract and bill had it added is very small type. I will dispute the charge and send copies of my reservaion and its confirmation to my credit card company.

Matthew Czyl 
Rating:
5.0

Customer did not leave a comment.

WASEEM ALFAHEL 
Rating:
5.0

Great service

Dan Hogan 
Rating:
5.0

Outstanding service!

Dan Hogan 
Rating:
5.0

Customer did not leave a comment.

Dan Hogan 
Rating:
5.0

Customer did not leave a comment.

Dan Hogan 
Rating:
5.0

Customer did not leave a comment.

Frank Estrada 
Rating:
5.0

Everything went well. Thank you.

Jim Smalley 
Rating:
5.0

Honestly this was the most seamless and easy rental experience. I would highly recommend and plan to use again for any future needs.

Jessica Piatek Vargas 
Rating:
5.0

Customer did not leave a comment.

MARCUS LITTLE 
Rating:
5.0

Self check-out cumbersome, taking pictures inside and out of the van while pouring rain when returning van...

Victor Pereira 
Rating:
5.0

Gary was super nice.

Keith Kowalczyk 
Rating:
5.0

Well run operation. Staff courteous and very helpful.

John Keating 
Rating:
5.0

Customer did not leave a comment.

Jame Quinn 
Rating:
5.0

Nothing

frank estrada 
Rating:
5.0

Gentlemen at the front desk was awesome! Would definitely recommend this spot

Salvador Gonzalez 
Rating:
5.0

Great service, outstanding experience

RICHARD DOUGHERTY 
Rating:
5.0

Customer did not leave a comment.

Tiffany Cunat 
Rating:
5.0

Customer did not leave a comment.

frank estrada 
Rating:
5.0

Completely satisfied with your service

Terry Griffitt 
Rating:
5.0

Customer did not leave a comment.

Cheryl Van Houghton 
Rating:
5.0

Customer did not leave a comment.

john chambo 
Rating:
5.0

Perfect experience

Cheryl Staruck 
Rating:
5.0

Customer did not leave a comment.

Matthew McCann 
Rating:
5.0

Customer did not leave a comment.

David Halsey 
Rating:
5.0

Awesome facility. I’ve rented from A1 Storage of DG in the past & will continue doing so the opportunity arises when I need another van/truck rental.

David Schweizer 
Rating:
4.0

You have leak from drivers door seal

Nicholas Mezes 
Rating:
4.0

Customer did not leave a comment.

Tamara Kinn 
Rating:
4.0

Customer did not leave a comment.

Curtis Beeman 
Rating:
5.0

Owner was very helpful and friendly. Easy to deal with. Will definitely use again!

Mary Miller 
Rating:
5.0

Customer did not leave a comment.

Steven Early 
Rating:
5.0

Customer did not leave a comment.

Casey Talbot VanEpps 
Rating:
5.0

Put the real price of the mileage on your web ad page for example I was charged. 99c/ mile while the ad on web said. 79c/ mile

Ernest Pandya 
Rating:
4.0

Customer did not leave a comment.

Jonathan Graika  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Guenther 
Rating:
5.0

All good

Kenneth Pochocki 
Rating:
5.0

Customer did not leave a comment.

Ibrahim ramulic 
Rating:
5.0

Customer did not leave a comment.

Anthony DeMarco 
Rating:
5.0

Customer did not leave a comment.

Richard vanko 
Rating:
5.0

Customer did not leave a comment.

Helen Hart-Bryan 
Rating:
5.0

Good people

Jehad HAMDAN 
Rating:
5.0

Customer did not leave a comment.

Ryan Sulda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Dorn 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE BRAUN 
Rating:
5.0

Nothing! Austin at U Haul did an outstanding job meeting my truck needs. Excellent customer service. Would recommend this location to everyone.

EUGENE S BINEK 
Rating:
5.0

Customer did not leave a comment.

Erin Gruba 
Rating:
5.0

Customer did not leave a comment.

Dan beard 
Rating:
5.0

Customer did not leave a comment.

DAVID WEYERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUN HE 
Rating:
5.0

Very customer friendly.

Dan Hogan 
Rating:
5.0

Customer did not leave a comment.

Zbigniew Radecki 
Rating:
5.0

Great personal service from pick up to drop off! Def recommend using this location.

JASON WENDT 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN KING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Fechner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Richter 
Rating:
5.0

👍👌

Jurdanas Riauka 
Rating:
5.0

Customer did not leave a comment.

Dan Hogan 
Rating:
5.0

Very helpful business.

Dan Hogan 
Rating:
5.0

Customer did not leave a comment.

Dan Hogan 
Rating:
5.0

Customer did not leave a comment.

Dan Hogan 
Rating:
5.0

I love this place.

Dan Hogan 
Rating:
5.0

Customer did not leave a comment.

Dan Hogan 
Rating:
5.0

Customer did not leave a comment.

Dan Hogan 
Rating:
5.0

Everything was wonderful.

Dan Hogan 
Rating:
5.0

I informed the uhaul agent Gary that the roof leaked while it rained during my rental span and water leaked from the roof all over clothes I had in garbage bags that I washed.

William Hartzell Jr 
Rating:
5.0

Everything was great. Especially the service.

Wayne Klein 
Rating:
5.0

We never had one issue with our unit. Always easy access & convenient! Would come back again, if needed! Thank you!

JANET MCAULEY  |  Overall Experience 
Rating:
5.0

This was the best most seamless experience for moving I have ever had! Thank you for all your help and professionalism!

Patti Robbins 
Rating:
5.0

big man was awsome

rafeeq ashraf 
Rating:
4.0

Customer did not leave a comment.

Kewonte Thomas 
Rating:
5.0

Customer did not leave a comment.

Terry Ticknor 
Rating:
5.0

Customer did not leave a comment.

Terry Ticknor 
Rating:
5.0

Used this facility in the past and was happy to get a space this time. Sold house and moved north to be closer to grand kids in Gurnee. Space was adequate for our needs and convenient for the time we needed it. No problems getting in or out when we needed to.

PAUL NORRIS  |  Overall Experience 
Rating:
5.0

Guy at the front was excellent. Great customer service.

Hyunsu Jung 
Rating:
4.0

The only downfall was the small truck didn't have a ramp. Luckily my grandson is young an healthy. We just move my temperaturpedic bed.

sara sanchez-centeyuque 
Rating:
5.0

The service was excellent and the staff thanks

Victoria Burton 
Rating:
5.0

Customer did not leave a comment.

matt bando 
Rating:
5.0

Customer did not leave a comment.

rafeeq ashraf 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Wilhelm 
Rating:
5.0

The whole transaction was very smooth

Anastacio Maciel 
Rating:
5.0

Van needs Washer fluid

Phil Rinaldi 
Rating:
5.0

Customer did not leave a comment.

DEBORAH DUFFY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Guenther 
Rating:
5.0

Customer did not leave a comment.

Deborah Duffy 
Rating:
5.0

None. Rental process was quick and easy using the app.

Robert Obias 
Rating:
5.0

Customer did not leave a comment.

Craig Schetler 
Rating:
5.0

A general Uhaul comment: Self pickup process is absolutely insane. Needing to provide passport, or place of work contact, secondary contact does not make sense. If the renting person can walk into the rental place and provide drivers license photo, sign the rental agreement and leave with rental truck, then the picture of the drivers license and a digital signature should be all that is needed when doing self pickup.

Greg Scheet 
Rating:
3.0

While the folks at A-1 Storage were very nice, the process took WAY TOO long. We literally took four (4) pictures of my license and two (2) selfies. In the past this has been a pretty quick process, not sure what has changed.

eileen donahue 
Rating:
5.0

Customer did not leave a comment.

Matthew Borgard 
Rating:
5.0

It was very easy to check in and the staff was quite friendly. Return was also easy since I could drop off the key into the drop box in case I reached after closing hours

Arun Varde 
Rating:
5.0

Customer did not leave a comment.

James Slaber 
Rating:
5.0

Gary, at this facility, is your star player!

Dave Schwarz  |  Overall Experience 
Rating:
5.0

Quality work nice guidence

ashraf rafeeq 
Rating:
5.0

Customer did not leave a comment.

HECTOR RANGEL 
Rating:
5.0

the phone agent as well as the place where i picked up the truck treated me well. they were well versed in what to do and how to make it all happen.

terayl sehwebka 
Rating:
5.0

Gary is great. He is professional but has not forgotten what people being stressed out over a move is like. He helps you in detail with at the rental ticket, and explaining things, and showing by example.

Dave Schwarz 
Rating:
5.0

Customer did not leave a comment.

Vincent Galvan 
Rating:
5.0

Make it easier to access customer service via phone. Wait times are too long! Also, do not have the button automatically clicked for the $14 insurance coverage when signing up online. I had to spend a lot of time getting my money back for this!

Kelly Stokes 
Rating:
1.0

I was delayed for 2hrs because the manager insisted that i needed a lockbox code that U-Haul did not provide to me. The movers i hired were paid without working and they left me to go do the packing myself. U-Haul still charged me full price after messing up my moving plans.

ADEOLU AJAYI 
Rating:
4.0

Customer did not leave a comment.

Gloriana cinquegrani 
Rating:
5.0

Customer did not leave a comment.

Raul Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Robert Scavone 
Rating:
1.0

Charged me twice

Courtney Lee 
Rating:
4.0

This location was fine. I had originally reserved a truck at another location, and when I got there, I was told no truck available. The lady moved my reservation to another place, and I got there and it wasn't open for 1.5 hours (and the reservation was for 6+ hours later). I cancelled it and did a search and found this location. It worked out, but I had to go to 3 different U-Haul locations over 1.5 hours when I had a reservation. Very disappointing and time wasting as I had a move to do.

Paul Quaglia 
Rating:
3.0

Customer did not leave a comment.

Marc Zawicki 
Rating:
5.0

Customer did not leave a comment.

Ken Dust 
Rating:
5.0

Customer did not leave a comment.

ANDREA KINSELLA  |  Overall Experience 
Rating:
5.0

Convenient location, priced right, friendly staff, secure. All good. I will definitely recommend A-1 Storage.

REBECCA LANE  |  Overall Experience 
Rating:
5.0

We had a very good experience over the years with A-1 storing our large Halloween and Christmas collections of decorations. The location was very convenient for us being only a few minutes away and provided a safe and clean facility for us to come to. Thanks for always being easy to reach and easy to work with. Regards, Jay

JAY FREGEAU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik Hallgren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE SKRABA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT JENKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE REESE  |  Overall Experience 
Rating:
5.0

Very well managed and maintained.

BRANDON BAWEL  |  Overall Experience 
Rating:
5.0

The facility was easy and convenient to access at any time. Everything felt very secure. Staff was pleasant and helpful. I would recommend!

Robert M Fassola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN JONES  |  Overall Experience 
Rating:
5.0

The women that runs the office, I believe her name is Catherine makes the experience so easy. She has a great personality, friendly, and very informative. I would rent here again should the need ever arise. Super safe and always super clean.

denise hartley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea kinsella  |  Overall Experience 
Rating:
5.0

Great service, every time I rent here. The lady at the front counter is always helpful and very pleasant to deal with.

TIMOTHY DWYER  |  Overall Experience 
Rating:
5.0

Katherine is very helpful!

TOM SEFRANEK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike hough  |  Overall Experience 
Rating:
5.0

Friendly staff. Clean, well-maintained, and organized.

Michael McCarthy  |  Reservation 
Rating:
1.0

The receptionist has rude and nasty attitude. And wasn’t very knowledgeable on questions asked her. Also said that she could not find my reservation in system and didn’t seem willing to help me at all

Annie N Evans  |  Reservation 
Rating:
3.0

the staff was helpful.

Privacy Request  |  First Impressions 
Rating:
5.0

The manager was very helpful.

Privacy Request  |  First Impressions 
Rating:
1.0

Booked 10 days advance. received confirmation and credit card charged. Called to confirm they stated last unit rented and nothing left. I had to find unit last minute. Never use facilities.

Privacy Request  |  First Impressions 
Rating:
4.0

I didn`t make it on time, and didn`t call and the unit was given away. He helped me get another as I had my car laoded. Awesome!

Privacy Request  |  First Impressions 
Rating:
5.0

I had an excellent experience with A1 Storage of Downers Grove - very courteous and professional. The environment is safe and well maintained.

Privacy Request  |  First Impressions 
Rating:
5.0

I need to return the lock that Fed Ex delivered to my home. The lock I purchased at the U Haul facility was fine.

Privacy Request  |  First Impressions 
Rating:
5.0

Very easy. Thank you.

Privacy Request  |  First Impressions 
Rating:
5.0

Bill at A-1 helped make our move that much easier. he was friendly, helpful and organized.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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