I want thank everyone I talk to at A1 Self storage for there excellent customer service
James C
Customer Reviews for A1 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paid way more in gas due to the slope of the driveway making the starting fuel amount deceiving. Had just over 3/4 of a tank after 5 minutes of driving but stated tank was full at pickup.
Robert MI specifically waived CDW coverage since my used credit card has coverage for all rental vehicles. That's how I made and confirmed the reservation, including online check-in. My final contract and bill had it added is very small type. I will dispute the charge and send copies of my reservaion and its confirmation to my credit card company.
Matthew CGreat service
Dan HOutstanding service!
Dan HEverything went well. Thank you.
Jim SHonestly this was the most seamless and easy rental experience. I would highly recommend and plan to use again for any future needs.
Jessica PSelf check-out cumbersome, taking pictures inside and out of the van while pouring rain when returning van...
Victor PGary was super nice.
Keith KWell run operation. Staff courteous and very helpful.
John KNothing
frank eGentlemen at the front desk was awesome! Would definitely recommend this spot
Salvador GGreat service, outstanding experience
RICHARD DCompletely satisfied with your service
Terry GPerfect experience
Cheryl SAwesome facility. I’ve rented from A1 Storage of DG in the past & will continue doing so the opportunity arises when I need another van/truck rental.
David SYou have leak from drivers door seal
Nicholas MOwner was very helpful and friendly. Easy to deal with. Will definitely use again!
Mary MPut the real price of the mileage on your web ad page for example I was charged. 99c/ mile while the ad on web said. 79c/ mile
Ernest PAll good
Kenneth PGood people
Jehad HNothing! Austin at U Haul did an outstanding job meeting my truck needs. Excellent customer service. Would recommend this location to everyone.
EUGENE SVery customer friendly.
Dan HGreat personal service from pick up to drop off! Def recommend using this location.
JASON W👍👌
Jurdanas RVery helpful business.
Dan HI love this place.
Dan HEverything was wonderful.
Dan HI informed the uhaul agent Gary that the roof leaked while it rained during my rental span and water leaked from the roof all over clothes I had in garbage bags that I washed.
William HEverything was great. Especially the service.
Wayne KWe never had one issue with our unit. Always easy access & convenient! Would come back again, if needed! Thank you!
JANET M | Overall ExperienceThis was the best most seamless experience for moving I have ever had! Thank you for all your help and professionalism!
Patti Rbig man was awsome
rafeeq aUsed this facility in the past and was happy to get a space this time. Sold house and moved north to be closer to grand kids in Gurnee. Space was adequate for our needs and convenient for the time we needed it. No problems getting in or out when we needed to.
PAUL N | Overall ExperienceGuy at the front was excellent. Great customer service.
Hyunsu JThe only downfall was the small truck didn't have a ramp. Luckily my grandson is young an healthy. We just move my temperaturpedic bed.
sara sThe service was excellent and the staff thanks
Victoria BThe whole transaction was very smooth
Anastacio MVan needs Washer fluid
Phil RNone. Rental process was quick and easy using the app.
Robert OA general Uhaul comment: Self pickup process is absolutely insane. Needing to provide passport, or place of work contact, secondary contact does not make sense. If the renting person can walk into the rental place and provide drivers license photo, sign the rental agreement and leave with rental truck, then the picture of the drivers license and a digital signature should be all that is needed when doing self pickup.
Greg SWhile the folks at A-1 Storage were very nice, the process took WAY TOO long. We literally took four (4) pictures of my license and two (2) selfies. In the past this has been a pretty quick process, not sure what has changed.
eileen dIt was very easy to check in and the staff was quite friendly. Return was also easy since I could drop off the key into the drop box in case I reached after closing hours
Arun VGary, at this facility, is your star player!
Dave S | Overall ExperienceQuality work nice guidence
ashraf rthe phone agent as well as the place where i picked up the truck treated me well. they were well versed in what to do and how to make it all happen.
terayl sGary is great. He is professional but has not forgotten what people being stressed out over a move is like. He helps you in detail with at the rental ticket, and explaining things, and showing by example.
Dave SMake it easier to access customer service via phone. Wait times are too long! Also, do not have the button automatically clicked for the $14 insurance coverage when signing up online. I had to spend a lot of time getting my money back for this!
Kelly SI was delayed for 2hrs because the manager insisted that i needed a lockbox code that U-Haul did not provide to me. The movers i hired were paid without working and they left me to go do the packing myself. U-Haul still charged me full price after messing up my moving plans.
ADEOLU ACharged me twice
Courtney LThis location was fine. I had originally reserved a truck at another location, and when I got there, I was told no truck available. The lady moved my reservation to another place, and I got there and it wasn't open for 1.5 hours (and the reservation was for 6+ hours later). I cancelled it and did a search and found this location. It worked out, but I had to go to 3 different U-Haul locations over 1.5 hours when I had a reservation. Very disappointing and time wasting as I had a move to do.
Paul QConvenient location, priced right, friendly staff, secure. All good. I will definitely recommend A-1 Storage.
REBECCA L | Overall ExperienceWe had a very good experience over the years with A-1 storing our large Halloween and Christmas collections of decorations. The location was very convenient for us being only a few minutes away and provided a safe and clean facility for us to come to. Thanks for always being easy to reach and easy to work with. Regards, Jay
JAY F | Overall ExperienceVery well managed and maintained.
BRANDON B | Overall ExperienceThe facility was easy and convenient to access at any time. Everything felt very secure. Staff was pleasant and helpful. I would recommend!
Robert M | Overall ExperienceThe women that runs the office, I believe her name is Catherine makes the experience so easy. She has a great personality, friendly, and very informative. I would rent here again should the need ever arise. Super safe and always super clean.
denise h | Overall ExperienceGreat service, every time I rent here. The lady at the front counter is always helpful and very pleasant to deal with.
TIMOTHY D | Overall ExperienceKatherine is very helpful!
TOM S | Overall ExperienceFriendly staff. Clean, well-maintained, and organized.
Michael M | ReservationThe receptionist has rude and nasty attitude. And wasn’t very knowledgeable on questions asked her. Also said that she could not find my reservation in system and didn’t seem willing to help me at all
Annie N | Reservationthe staff was helpful.
Privacy R | First ImpressionsThe manager was very helpful.
Privacy R | First ImpressionsBooked 10 days advance. received confirmation and credit card charged. Called to confirm they stated last unit rented and nothing left. I had to find unit last minute. Never use facilities.
Privacy R | First ImpressionsI didn`t make it on time, and didn`t call and the unit was given away. He helped me get another as I had my car laoded. Awesome!
Privacy R | First ImpressionsI had an excellent experience with A1 Storage of Downers Grove - very courteous and professional. The environment is safe and well maintained.
Privacy R | First ImpressionsI need to return the lock that Fed Ex delivered to my home. The lock I purchased at the U Haul facility was fine.
Privacy R | First ImpressionsVery easy. Thank you.
Privacy R | First ImpressionsBill at A-1 helped make our move that much easier. he was friendly, helpful and organized.
Privacy R | First Impressions