You have leak from drivers door seal
Nicholas M.
Customer Reviews for A1 Storage Of Downers Grove
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was very helpful and friendly. Easy to deal with. Will definitely use again!
Mary M.Put the real price of the mileage on your web ad page for example I was charged. 99c/ mile while the ad on web said. 79c/ mile
Ernest P.All good
Kenneth P.Good people
Jehad H.Nothing! Austin at U Haul did an outstanding job meeting my truck needs. Excellent customer service. Would recommend this location to everyone.
EUGENE S B.Very customer friendly.
Dan H.Great personal service from pick up to drop off! Def recommend using this location.
JASON W.👍👌
Jurdanas R.Very helpful business.
Dan H.I love this place.
Dan H.Everything was wonderful.
Dan H.I informed the uhaul agent Gary that the roof leaked while it rained during my rental span and water leaked from the roof all over clothes I had in garbage bags that I washed.
William H.Everything was great. Especially the service.
Wayne K.We never had one issue with our unit. Always easy access & convenient! Would come back again, if needed! Thank you!
JANET M. | Overall ExperienceThis was the best most seamless experience for moving I have ever had! Thank you for all your help and professionalism!
Patti R.big man was awsome
rafeeq A.Used this facility in the past and was happy to get a space this time. Sold house and moved north to be closer to grand kids in Gurnee. Space was adequate for our needs and convenient for the time we needed it. No problems getting in or out when we needed to.
PAUL N. | Overall ExperienceGuy at the front was excellent. Great customer service.
Hyunsu J.The only downfall was the small truck didn't have a ramp. Luckily my grandson is young an healthy. We just move my temperaturpedic bed.
sara S.The service was excellent and the staff thanks
Victoria B.The whole transaction was very smooth
Anastacio M.Van needs Washer fluid
Phil R.None. Rental process was quick and easy using the app.
Robert O.A general Uhaul comment: Self pickup process is absolutely insane. Needing to provide passport, or place of work contact, secondary contact does not make sense. If the renting person can walk into the rental place and provide drivers license photo, sign the rental agreement and leave with rental truck, then the picture of the drivers license and a digital signature should be all that is needed when doing self pickup.
Greg S.While the folks at A-1 Storage were very nice, the process took WAY TOO long. We literally took four (4) pictures of my license and two (2) selfies. In the past this has been a pretty quick process, not sure what has changed.
eileen D.It was very easy to check in and the staff was quite friendly. Return was also easy since I could drop off the key into the drop box in case I reached after closing hours
Arun V.Gary, at this facility, is your star player!
Dave S. | Overall ExperienceQuality work nice guidence
ashraf R.the phone agent as well as the place where i picked up the truck treated me well. they were well versed in what to do and how to make it all happen.
terayl S.Gary is great. He is professional but has not forgotten what people being stressed out over a move is like. He helps you in detail with at the rental ticket, and explaining things, and showing by example.
Dave S.Make it easier to access customer service via phone. Wait times are too long! Also, do not have the button automatically clicked for the $14 insurance coverage when signing up online. I had to spend a lot of time getting my money back for this!
Kelly S.I was delayed for 2hrs because the manager insisted that i needed a lockbox code that U-Haul did not provide to me. The movers i hired were paid without working and they left me to go do the packing myself. U-Haul still charged me full price after messing up my moving plans.
ADEOLU A.Charged me twice
Courtney L.This location was fine. I had originally reserved a truck at another location, and when I got there, I was told no truck available. The lady moved my reservation to another place, and I got there and it wasn't open for 1.5 hours (and the reservation was for 6+ hours later). I cancelled it and did a search and found this location. It worked out, but I had to go to 3 different U-Haul locations over 1.5 hours when I had a reservation. Very disappointing and time wasting as I had a move to do.
Paul Q.All around great experience. Would definitely rent from A1 Storage again.
TODD R.Nothing everything was fine continue the great work
DEANDRA P.Truck was filthy ! Windshield was so dirty it was actually a safety concern. Truck bed floor was covered in water and ice, with a generous amount of rock salt. I had to clean the bed to make it usable. I'll never rent from this location again.
DONALD W.Your trucks are poorly maintained and every time I have rented one it's the same problem.
MICHAEL B.Convenient location, priced right, friendly staff, secure. All good. I will definitely recommend A-1 Storage.
REBECCA L. | Overall ExperienceThe office attendant Paul was Super ! 👍
FLORENCIO A.We had a very good experience over the years with A-1 storing our large Halloween and Christmas collections of decorations. The location was very convenient for us being only a few minutes away and provided a safe and clean facility for us to come to. Thanks for always being easy to reach and easy to work with. Regards, Jay
JAY F. | Overall ExperienceGood experience. Would recommend and use again .
George D.Employee was friendly and helpful, in spite of recently having had 2 vans stolen/not returned. He provided me an alternate vehicle at the same rate.
Greg E.The male receptionist was very kind and accommodating!
FLORENCIO A.Great customer service, employee at front desk was very helpful and very professional overall it was a great experience
PAUL J.Properly explain the return procedure if the customer is returning after hours.
Pradeep V.Paul was very professional. Answering all our questions. Friendly and knowledgeable. We will use your business again and recommend to friends and family.
melissa P.Manager is excellent Only way to improve... Extend hours?
Christine L.Paul was a professional and jovial person. He was pretty quick in processing rental Papers as well as Closing after returning the vehicle.
SHARAD S.Very well managed and maintained.
BRANDON B. | Overall ExperiencePaul was really helpful in assisting us with the truck rental without prior arrangement. He's friendly and courteous over the phone as well as in person. We definitely will keep this U-Haul location in mind for future moving needs. Will definitely recommend to others.
hong L.Quick and easy rental process
Michael K.The facility was easy and convenient to access at any time. Everything felt very secure. Staff was pleasant and helpful. I would recommend!
Robert M F. | Overall ExperienceMy rental was cancelled when I arrived to pick up the van. I had to bring the van back earlier than expected and couldn't have it for the expected time because a new reservation had to be made.
Stephen G.The women that runs the office, I believe her name is Catherine makes the experience so easy. She has a great personality, friendly, and very informative. I would rent here again should the need ever arise. Super safe and always super clean.
denise h. | Overall ExperienceGreat service, every time I rent here. The lady at the front counter is always helpful and very pleasant to deal with.
TIMOTHY D. | Overall ExperienceKatherine is very helpful!
TOM S. | Overall ExperienceFriendly staff. Clean, well-maintained, and organized.
Michael M. | ReservationThe receptionist has rude and nasty attitude. And wasn’t very knowledgeable on questions asked her. Also said that she could not find my reservation in system and didn’t seem willing to help me at all
Annie N E. | Reservationthe staff was helpful.
Privacy R. | First ImpressionsThe manager was very helpful.
Privacy R. | First ImpressionsBooked 10 days advance. received confirmation and credit card charged. Called to confirm they stated last unit rented and nothing left. I had to find unit last minute. Never use facilities.
Privacy R. | First ImpressionsI didn`t make it on time, and didn`t call and the unit was given away. He helped me get another as I had my car laoded. Awesome!
Privacy R. | First ImpressionsI had an excellent experience with A1 Storage of Downers Grove - very courteous and professional. The environment is safe and well maintained.
Privacy R. | First ImpressionsI need to return the lock that Fed Ex delivered to my home. The lock I purchased at the U Haul facility was fine.
Privacy R. | First ImpressionsVery easy. Thank you.
Privacy R. | First ImpressionsBill at A-1 helped make our move that much easier. he was friendly, helpful and organized.
Privacy R. | First Impressions