Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a wonderful experience all the way around. The staff members were some of the most friendly and helpful I have ever dealt with anywhere. I definitely recommend dealing with these fine folks.
Jeff Spence
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathaniel Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael craighead
Rating:
5.0
Customer did not leave a comment.
Dwight Kilbourne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael craighead
Rating:
5.0
The app would not work when I returned the truck. Extremely frustrating!
Mary Hunt
Rating:
5.0
At another U-Haul site, the vehicle I had reserved was not physically not available.
Timothy Goodcase
Rating:
4.0
The first truck’s check engine light was on and had to be exchanged. Couldn’t get into the return location because it was a garage with no parking available. Had to travel 15-20 miles to return and then had to pay for the extra gas it took to get there.
Amanda Kline
Rating:
5.0
Customer did not leave a comment.
bruce alwood
Rating:
5.0
We love the lady who runs the office. She is awesome.
Craig Mundy
Rating:
5.0
I have rented from A-1 self-storage for 15 years for my business. They have been fantastic to work with!
SWVA HOSP. PREPAREDNESS COM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel Rosas
Rating:
4.0
It was hard to know where to drop off the uhaul. I wish there was better signs
Melissa Miller
Rating:
5.0
I researched all facilities in the local area and A1 storage had unbeatable prices. Not only were the storage units in a great location but they were well maintained and clean. The ladies at A1 storage are so incredibly helpful and friendly. I highly recommend doing business with them!
Tawny Salazar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee Ritter
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
michael crigger
Rating:
5.0
Customer did not leave a comment.
Danny Wilson
Rating:
5.0
Customer did not leave a comment.
Leah Conway
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREG SALYER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Cullop
Rating:
5.0
I highly recommend A-1 Self Storage! The units are immaculate. The office staff are amazing. We rented a unit to store our student’s college dorm items and vehicle for the summer. We inadvertently rented a unit which was too small… and within an hour they had us switched to a larger unit. Additionally, their attention to detail and true concern for security is unmatched. When we moved out, I was waiting to call to let them know we were out of the unit… but literally within one hour of us removing the lock and emptying the unit I received a concerned phone call. They noticed the lock was gone and unit empty and wanted to make sure we were aware. Super happy and will absolutely be renting from them again next summer!
Tanya Church
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlene Joy
Rating:
5.0
Customer did not leave a comment.
Ronald Ratliff
Rating:
5.0
I had a reservation at Chilhowie, 2 trucks, I said any size, were to be back at 5pm Friday. They never showed up, I had everything scheduled, movers etc. Frantic called Ftiday night numerous times told 1 would be in Abingdon Saturday morning. Clerk said don't want you to drive all that if they don't show up? Uhaul needs a better system. Will not recommend uhaul.
Jackie Dowell
Rating:
4.0
This location was the complete opposite of the pickup location. The young lady was very fro and helpful.
John Simpson
Rating:
5.0
Be sure to keep Jessica as your employee; she puts the customer first and gets you on the road as well as anyone I've ever experienced - politely and cheerfully, too.
Charles Caldwell
Rating:
5.0
Customer did not leave a comment.
kenneth owens
Rating:
5.0
I received fantastic service and would highly recommend this location.
Scott Blevins
Rating:
5.0
Customer did not leave a comment.
anh le
Rating:
5.0
Customer did not leave a comment.
CHARLSIE SHAFFER
|
Overall Experience
Rating:
3.0
Had to drop off here, because again, there wasn't enough gas to even make the move to begin with.
Cerella Bailey
Rating:
4.0
Wasn't sure I was at the right place, until a saw the small sign on the door that simply said "Park the U-Haul truck around back!"
Peter Vandenberg
Rating:
5.0
Customer did not leave a comment.
McKinley Carwile
Rating:
5.0
Easy to find, used mobile app to drop off.
Lee Anderson
Rating:
5.0
Very friendly people and easy to work with.
Highlands Co-Pilot Dan Wyatt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Yontz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Yarber
Rating:
5.0
Customer did not leave a comment.
Michael Rodrigues
Rating:
5.0
Customer did not leave a comment.
Landa McCrady
Rating:
5.0
Customer did not leave a comment.
Michael Diekman
Rating:
5.0
The representative who checked me in when I picked up the vehicle was so helpful and nice!
Eden Coe
Rating:
5.0
Customer did not leave a comment.
Heather Fleming
Rating:
5.0
Customer did not leave a comment.
Leslie Clifton
Rating:
5.0
The staff was very helpful and friendly..love the people there. Unit was very clean, well lighted and secure.
Euva Sutherland
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debra Fulton
Rating:
5.0
A-1 storage great folks to work with
Steve McKinnon
Rating:
1.0
I was told since they was closed on Thursday n Friday I had to pick up the uhaul on Wednesday n return it on Saturday then on my paperwork they said turn it in on Friday I think it’s unfair I was charged after being told this by the lady in abingdon va she said I would not be charged for thanksgiving now they took 94 dollars out of my account and to beat they it was taken back on Friday evening at 830 no I would not recommend uhaul to anyone for simple fact I feel I was done wrong
Venus Avent
Rating:
4.0
Check tire pressure. Service was excellent.
Floyd Sutherland
Rating:
5.0
I would definitely recommend this facility to anyone. Great location and locally owned!! Great staff that were always ready to help and answer my questions. Thank you.
Whitetop Station LLC Chad Taylor
|
Overall Experience
Rating:
5.0
The storage facility was excellent and clean. We closed our shed and we would recommend the location.
Thank you,
Greg Scrivener
GREG SCRIVENER
|
Overall Experience
Rating:
5.0
Wonderful personnel. Would highly recommend. Thank you for helping me recover an item I left in the truck!!!
Harry Riegel
Rating:
5.0
Staff were very helpful. Units were clean.
Randal K. Smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Marcinek
Rating:
5.0
Customer did not leave a comment.
Robert Meade
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Billy Stiltner
|
Overall Experience
Rating:
5.0
JessAnn was excellent to work with.
Marion Haynes
Rating:
5.0
Customer did not leave a comment.
PHILLIP HARRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry Hodge
Rating:
5.0
No issues at all!
Anthony Looney
Rating:
3.0
My pick up location was a self- storage facility. The receptionist was a very nice older lady, but did not have a lot of knowledge about the truck.
james kenyon
Rating:
5.0
Customer did not leave a comment.
Michael Groves
Rating:
5.0
Equipment was using too much gas & needed transmission work I think. Lower cost per mile
$.79 mile plus gas is a price too high. Moved a sofa in 16 miles total cost was $52 plus $10 gas
$62 for a sofa only 16 miles total. Too high per mile plus gas. A1 is great but UHaul milage is just too high with gas hog trucks. The small 1 studio truck. Not well serviced at 7 miles to the gallon with very light load. Service equipment lower prices per mile.
DONNA S BAILEY
Rating:
5.0
Overall a great facility. There were a bunch of spider webs on my things when I came to pick them up. Not sure if there is a way to prevent this for other renters. Would use this facility again!
Olyssa Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lindsey Holderfield
Rating:
5.0
Customer did not leave a comment.
Steve McKinnon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla Jonas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
george stanton
Rating:
5.0
The facility was clean, safe and secure. The staff was super-friendly. I was satisfied with the arrangement and would recommend the facility to others.
Will Stein
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris McElraft
Rating:
5.0
And have recommended to two friends, who are currently using it. It's a nice option for the Abingdon and Bristol area. Limited hours on weekends makes planning a bit tricky, but a dropbox option for keys and notes. Usually quick response to phone calls or messages.
NORMA PARKER WILSON
|
Overall Experience
Rating:
5.0
Thank you!
Amanda & Ben Collins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony & Rachel Boone
|
Overall Experience
Rating:
5.0
The woman who runs the office is very nice and efficient. This is my favorite location to use in the area. She’s extremely helpful
TIFFANYJ SMITH
Rating:
5.0
Customer did not leave a comment.
Renee Sturgill
Rating:
2.0
Well let me say that I was just happy to be able to get the truck without a reservation even though expressed I only needed 10ft truck a because I only had 5 large items to move and asked if I could get the $19.99 rate because my total move was only 31 miles round trip and only had the truck just over 4 hrs but still had to pay the $29.99 or $39.99 rate and I checked the gas hand before leaving the lot and when returned the truck I was charged a $10&odd cent for fuel charge I put gas back in the truck and the gas hand was slightly more than I when I got it so I questioned that and asked why that the total fee of $87.40 and was told because it had slightly less gas than when I bought it back I told the rep.that wasn't so and wish I had her physical look at the gas hand before I left in the truck because it was back in the same place after me putting gas in it off interstate nextdoor to them but was told again it was slightly less when my brother and myself know better because we both said well least it has the same amount of not slightly more but definitely not less and the fact I couldn't get a discount on the larger truck I didn't need I was ok with that but then to beat me out of extra fee for fuel as high as fuel is really ticked me off to be honest because my brother said had I not even put fuel in there because u couldn't really see that the gas hand had moved at all that had I not put the fuel in there and said I did she would have charged me the same price and have to agree that being said I would only use that same U-Haul facility or recommend it if they were the only game in town or may even put it off for another day until I could get what I need to begin with but lesson learned for sure..
charles white
Rating:
4.0
The truck parking area is cramped for bigger trucks, so please have available trucks backed in and ready to pull staight out. We had difficulty backing out such a large truck from a small area - especially since we had not drive a truck that large before.
John Dudley
Rating:
4.0
Customer did not leave a comment.
Gregory Gambrel
Rating:
5.0
Great service, will definitely consider using this location again. Super friendly and professional.
nick snead
Rating:
3.0
This whole experience was a bust! Though the young lady working here was super sweet, the guy I spoke with about the rental messed everything up... overbooked the 15' truck, booked me at the wrong location and I'll never book U-Haul again!
julie moore
Rating:
4.0
Customer did not leave a comment.
Timothy Lundy
Rating:
5.0
Uhaul rep a local office super friendlyz
Kevin Tipton
Rating:
5.0
Customer did not leave a comment.
KIMBERLY BOYD
Rating:
5.0
Customer did not leave a comment.
Gregory Matney
Rating:
5.0
It was 3 years ago that after a bundle of nightmare's of why I was on they doorstep hoping to save the content's from my 2br. apt. in Lebanon looking for a 10x10 & reaching out this far not knowing I was about to be Respectfully Welcomed & Assisted by answering all my first time experience questions and to go along with a Awesome staff at A1 the units are well kept in good maintenance, the grounds kept very clean, Security access Gate was a plus assurance and upon my departure on 04/04/22. I left with a smile. T.y. A1 Self-Storage in Abingdon, VA.
William Lee Ziehler
|
Overall Experience
Rating:
5.0
Check that trucks have been cleaned out!
Ron Ryan
Rating:
5.0
Customer did not leave a comment.
Donald Stevenson
Rating:
5.0
Over all decent place to store your belongings, but it appears a mouse was in the building and chewed on my belongings a little. However the staff was very helpful and pleasant.
Christian Jokela
|
Overall Experience
Rating:
5.0
The experience was friendly & the easiest I have ever experienced.
Steve Sullivan
Rating:
5.0
Was closed when I arrived. However a cleaning person was doing the windows… She even called the manager to confirm drop off directions! Simple easy and I was very impressed with the online drop off! U-Haul has it going on!!!
Joseph Johnson
Rating:
5.0
This is the best storage place I have ever seen/been to. It definitely sets the bar high for other storage places
BRITTANY WILLIAM NOBLE
|
Overall Experience
Rating:
5.0
Thank you So Much
Margie Evans
|
Overall Experience
Rating:
5.0
I've had a great experience with this facility. The staff has always been super helpful and nice. I would definitely recommend this to anyone who needs a storage unit.
REBECCA STEVENS
|
Overall Experience
Rating:
5.0
Well pleased
Susan Seymore
|
Overall Experience
Rating:
5.0
Just had to find a larger unit. It’s location for me was very convenient
ARTHUR S. MCKINNON
|
Overall Experience
Rating:
5.0
I have been very pleased with A-1 Self Storage and would recommend this business to my friends and family!!
FRANK BLAIR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie Jamison
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff.
Cantrena Stacy
|
Overall Experience
Rating:
2.0
It was after hours when I dropped off the uHaul. We walked the entire area looking for the drop box for the keys but there wasn't one. I called the toll-free number that was in my text message and the man I talked with told me to leave the key over the driver's side visor. I asked about my liability and he stated he could already see that I had done the check-in for the return so I was ok. This felt very insecure since the grounds of the storage facility were open to anyone driving by. I would not use this location again nor do I recommend it to anyone else until they can get a drop box installed for the truck keys.
TANA LYNN TILLER
Rating:
1.0
So horrible. Call me 804 896 4840
CRYSTALM RIDDICK
Rating:
5.0
Your staff were always cheerful and professional in providing support.
HANS PLEDGER
|
Overall Experience
Rating:
5.0
My unit was easy to access l, and ALWAYS kept clean. The whole faculty was alway clean, safe, and well lit at night. I highly recommend them.
Kendra Bowens
|
Overall Experience
Rating:
5.0
A1 storage employees friendly and helpful.
Donna & Eddie Honeycutt
|
Overall Experience
Rating:
5.0
A-1's climate-controlled facility is first-rate. It is secure, clean, well lit and just the right humidity. Billing was automatic and easy and the staff is great. I would definitely use this facility again.
Joseph P. Taylor
|
Overall Experience
Rating:
5.0
The staff at A1 went above and beyond to help with my storage needs. thank you!
Craig Terry
|
Overall Experience
Rating:
5.0
Very friendly, professional and understanding about my crummy experience at the Dandridge "site".
Tim Morgan
Rating:
5.0
Customer did not leave a comment.
Colleen Shirey
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alexander Rinaldi
Rating:
5.0
Some of the friendliest people I have ever rented a truck from!
Seth Counts
Rating:
5.0
Thank you, sorry I forgot to call, but we were out of 617 on Oct 3rd. We appreciate your assistance. Reba Fleenor
Reba Fleenor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cortney & Ben Pile
|
Overall Experience
Rating:
5.0
Excellent facility, clean and secure and the staff were friendly and helpful. I would highly recommend this self storage facility.
Donald Baker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Hoeffer
Rating:
5.0
Customer did not leave a comment.
Jason Berry
Rating:
5.0
Customer did not leave a comment.
Scott Kitts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shannon Piek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danny Foster
Rating:
5.0
.
Uhaul should learn to take customer service lessons from Jess at A 1 storage her skills were superb!
Samantha Meadows
Rating:
5.0
Customer did not leave a comment.
Rebecca Hobbs
Rating:
5.0
I thought I'd receive a security deposit back ( 20.00) when I checked out.
Was I wrong about that?
Mike Gentry 540-998-5945
Mike Gentry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carolyn Berger
Rating:
5.0
Customer did not leave a comment.
Benjamin Gobble
Rating:
3.0
Suggest including a reminder to customers to verify return location and directions by personal contact prior to dropping a return. GPS systems still inadequate in rural locations.
Robin Burdine
Rating:
5.0
Customer did not leave a comment.
Billy Lester
Rating:
5.0
Customer did not leave a comment.
ALAN BACKUS
Rating:
5.0
Customer did not leave a comment.
MYRA NELSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Delph
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Hollingsworth
Rating:
5.0
Customer did not leave a comment.
Annette Nicosia
|
Overall Experience
Rating:
5.0
Have used your company several times and will use again soon. Jessica has made it easy to get in the units, thank you!
Margaret Bailey
|
Overall Experience
Rating:
5.0
The facility and staff were very accommodating and helpful in every step. We had a total of 3 units at one point.
Kim Newton
|
Overall Experience
Rating:
5.0
We were very pleased with our storage site. Access was good & the staff very helpful whenever we had a question.
Thank you
Gail Moore. (Unit #133, A-1, Abingdon)
Gail Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JILL LAMBERT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE SPIVA
|
Overall Experience
Rating:
5.0
Facility is very clean and secure. Always very friendly staff. We had to move in very quickly due to COVID and my daughter leaving college. We stored items there in the past but the staff went above and beyond to help us get a space and access a unit within a short window. The school gave us very little notice of moving out and only a couple of hours to move out. We live over 3 hours away and they helped us make it happen. Thank you!
Jennifer Clayton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan Cheney
Rating:
4.0
Customer did not leave a comment.
Richard Curt
Rating:
3.0
Customer did not leave a comment.
Debbie Aylor
Rating:
4.0
Customer did not leave a comment.
Harold McClellan
Rating:
4.0
Customer did not leave a comment.
Anthony Austin
Rating:
3.0
Customer did not leave a comment.
Sherilyn Turner
Rating:
5.0
Great folks at A-1 Self Storage. Customer service was top notch!
Wolf Creek Development
Rating:
4.0
Customer did not leave a comment.
Beverly Darby
Rating:
5.0
Everything was good
Timothy Justus
Rating:
5.0
Customer did not leave a comment.
John Baker
Rating:
5.0
The lady that assisted me was friendly and very helpful. The overall cost of the local rental was reasonable and the truck was just fine for what I needed.
Carl Howell
Rating:
5.0
The staff was very helpful and INCREDIBLY friendly!! I will ALWAYS use this location for my UHaul rentals moving forward, because of this! I can't express how wonderful these folks are!!
Charles Parker
Rating:
5.0
The office staff in this location is very nice and helpful. And the automatic lights inside the moving truck were much appreciated. Will definitely be using uhaul again.
Maranda Wright
Rating:
4.0
Customer did not leave a comment.
Kathy Singleton
Rating:
5.0
Type of oily residue on the floor that made it slightly slick.
I had no trouble unloading or loading, was a colorless slippery substance but not hazardous.
David England
Rating:
5.0
Absolutely friendly and cordial staff overall a very pleasant experience!!!
Aaron Billings
Rating:
5.0
Overall experience was excellent, couldn't have been better.
Scott Meade
Rating:
5.0
Customer did not leave a comment.
Jason Bopp
Rating:
3.0
Customer did not leave a comment.
William Armes
Rating:
5.0
Customer did not leave a comment.
Tina Bartley
Rating:
4.0
Customer did not leave a comment.
Tracy Keen
Rating:
5.0
Customer did not leave a comment.
Eileen Hromin
Rating:
5.0
The attendant processing the rental was very courteous, efficient, and
congenial. She was very professional and a good representative for
the company.
Glenn Harrison
Rating:
5.0
Clean, spacious and convenient location. Check-in was smooth and Jessica was really helpful and friendly!
Andrea Duggan
|
Reservation
Rating:
5.0
Staff was very friendly and helpful. I would definitely recommend them.
Friendly staff! Access to unit was always clean and clear! Never experienced any issues!
SCOTT MYRTLE BERRY
|
Overall Experience
Rating:
5.0
All around a very positive experience. The only negative is they “do not participate” in the free months rental of a storage unit as advertised by uhaul. The staff is friendly and efficient.
Cody Branch
|
Overall Experience
Rating:
4.0
Other than the bird droppings all over the floor when we moved in, I don’t have any other complaints. The lady that worked most Saturdays was very friendly and welcoming.
KEN HOLMES
|
Overall Experience
Rating:
5.0
Incredible owners and staff!!!
DELLIE SERRANO
|
Overall Experience
Rating:
5.0
Staff was helpful and competent. Jessica and Janet were wonderful to work with.
TOM BUNTON
|
Overall Experience
Rating:
5.0
Extremely efficient process to rent a locker and then process out. Conducted rental request over the phone and via email and staff ensured a flawless process. Very clean and well lit.
DONNA WYANT
|
Overall Experience
Rating:
5.0
Very helpful.
Privacy Request
|
First Impressions
Rating:
5.0
They made the entire process so easy. The facility is well-lit and the entire process works very efficiently. I`m very pleased.
Privacy Request
|
First Impressions
Rating:
4.0
Canceled this reservation. However, both calling to make the reservation and calling to cancel it was a good experience. The person answering the phone was knowledgeable, friendly, and very helpful.
Privacy Request
|
First Impressions
Rating:
4.0
Nice staff and a great facility, no issues there. Disappointed that the facility does not honor the free month promotion. Wish the roads had been plowed snow through the facility.
Privacy Request
|
First Impressions
Rating:
4.0
easy to get to from I-81.
Privacy Request
|
First Impressions
Rating:
2.0
I asked for a 5x10 unit and only the 10x10 was available, which costs more so I`m upset. After, the unit had a stain on the ground and clearly had not been swept of cobwebs in some time
Privacy Request
|
First Impressions
Rating:
5.0
Everything was great, especially the customer service.
Privacy Request
|
First Impressions
Rating:
3.0
Did not use.
Privacy Request
|
First Impressions
Rating:
4.0
Very clean, easy to get to.
Privacy Request
|
First Impressions
Rating:
5.0
Very nice and helpful.
Privacy Request
|
First Impressions
Rating:
4.0
Clean rooms, good security, friendly staff.
Privacy Request
|
First Impressions
Rating:
2.0
Nice facility. Driving areas too small for moving truck. Front desk was not knowledgeable about online reservations.
Privacy Request
|
First Impressions
Rating:
5.0
Excellent service and customer relationship. Truck service was prompt, professional, and on point.
Privacy Request
|
First Impressions
Rating:
5.0
The staff was very courteous and helpful, having good knowledge of the workings of the rental arrangements and of the facility layout.
Privacy Request
|
First Impressions
Rating:
5.0
Very friendly and informative customer service. Secure, clean storage facility.
Privacy Request
|
First Impressions
Rating:
5.0
Mr. Gregory was very nice to deal with. The facility has gate access with weatherproof facilities. GREAT DEAL FOR A 10 x 10.
Privacy Request
|
First Impressions
Rating:
5.0
Neat and clean. Very friendly and informative customer service.
Privacy Request
|
First Impressions
Rating:
5.0
Courteous management, clean storage, very helpful employees. I am very satisfied with the storage.