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Erika A
Customer Reviews for A1 Security RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You all did great
steve gHave a phone number where you can get in touch with the U-Haul service agent. During off hours or between weekends and weekdays. Especially, when you have locked a wallet or a phone in the truck after returning the key. These are very important items that could cause much trouble if unable to connect with the agent. This is what happened to me the agent did not check his phone on his days off which I understand but excellent service would find a way to make sure this is a possibility.
keith wMy experience with U-Haul was absolutely superb I highly recommend the service and products to all those in need of them
Clementine RNothing! Agent is very knowledgeable, professional,courteous and friendly!
Archie TReturned after hours, location was convenient
Duane SGive me a truck that works and reimburse me adequately when it doesn't.
David MI made a reservation two months ahead for pickup at a facility three blocks from my La Veta home. I was notified three days before pickup that the car hauler I needed would have to be picked up 72 miles away in Pueblo. So, although I made an early reservation a trailer wasn't made available nearby at the La Veta facility or the Walsenburg facility.
Charles CGreat guys
Donna CThey has been so kind I've returned to this location many may time
Donna CGreat Service and easy to use.
Matthew SOwner of A1 was very helpful in arranging for us to pick up our containers. I would like to see a policy that would prorate the monthly charge if you don't need the full month.
Donny DVery friendly and helpful.
JAMES BVery professional
Russell WNo complaints here! Man at the desk was very helpful.
ELIZABETHANN TGentleman renting the vehicle was very helpful, knowledgeable and kind.
Kelly PBrent Foreman was great to deal with
Joseph DVery friendly and helpful for what we needed.
AUSTIN DBad
Eugene BI would actually rate higher than 5 stars if I could. Everyone was an absolute pleasure to work with.
Anthony LThe location was supposed to have been open on Saturday, October 30 from 8-12 we arrived at 9 and they were not open. We had to leave the trailer and do an online drop off which I was very apprehensive about doing. I hope all goes well.
ROBERT HThey were very helpful and went above and beyond to help me out under and emergency situation. Outstanding!
Dayton RThe one thing I negative I have to say about U-Haul. Hire some people to answer the phones. You may be busy but if you do not make it easier to communicate with your customers they will make it unnecessary to hire more help.
mike jvery friendly person. would go to this site for any future rentals
THOMAS PThe owner was very friendly and easy going
Michael RWas about 20 mins from my house, so that wasn’t greatest having to drive all the way there to pick up then have to drive all the way back to drop it off, I know they can’t control who has what, but would of nice if there was closer one to my house but that is all.
Timothy SKeep up the hood work
Joseph SBrett was awesome and treated us great! Very pleasant experience and will recommend him to everyone.
KENNETH NMr Moreland was very knowledgeable about the item I rented and the process of rental. Very friendly and professional I would recommend him and his business to anyone ,I would rate him a 10 of 10
Albert OFriendly, flexible,excellent service! Service with the customer first in mind. Thank you.
DAVID LWash the windows inside and out. I had wash the windows inside and out before I could proceed.
Richard CThe worker at the A1 security RV storage was very friendly, knowledgeable and helpful. He greeted me outside, guided me to where to drop off the trailer and he took the trailer off of my vehicle. He was able to help me get a refund for an appliance dolly I did not receive when I picked up the trailer. This location was not the drop off location I chose when I received the trailer, but I am glad I ended up going there to drop off the trailer. I would definitely use this location again for future trips.
Eddie RThe customer service rep was very courteous. I would go there again and highly recommend this business.
robert sCheck in was smooth! Thank you!
LISA BSocial distancing and masks were used. Good to go
Micheal VNo need this location and equipment were both top notch.
David MN/A
Ursula HIt was closed light up the parking lot better at night
daysha rI had to drive 80 miles to pickup my truck.I was told it would be somewhere in Cedar Rapids area.To improve your PR don't lie to people.I would not of went with U Haul but I had people coming Mon-day morning to help me load.This experience was not good!
Dennis BPut more trucks in the places in HIGH DEMAND. i had to pick up a truck in EAST PUEBLO rather than Canon city.
Debbie TThis man helped me and my helper beyond the call of duty. What a Good Man. We need more men like him. GREAT customer service.
Tina FLocation did not include moving blankets and two hand trucks after I ordered them online. Uhaul changed. Y reservation after a week of ordering the uhauls to one location close to my home to over an hour away at two locations. It was so inconvenient and horrible.
William AThe man is very helpful. He needs a few more U-hauls their limited inventory but he made it work for us. Good Job.
ryan KBrett- If a great man honest and profsessional
ryan KAmazing customer service.
Bill BGreat customer service thank you
Joseph ZThe equipment was fine but I wouldn’t recommend UHaul in general because this entire experience was awful. I don’t plan on moving again anytime soon but when I do I’ll try harder to find a budget truck, Penske, anything else for that matter. We booked our truck online and chose a pickup location which was changed without our knowledge for inventory reasons....that was fine but we were never notified. I found out when they called for confirmation. The new location didn’t have our truck and had to send us to another location the day of. Furthermore I got a call the next day asking why I hadn’t turned in my truck which I told them I had it another day. Because the previous Friday when they called for confirmation I extended my reservation. I sat on hold and was bounced around to 3 different people for a total of 40 minutes to get that fixed, which clearly was never fixed. The whole company and customer service is a shit show and needs to be ran better.
Alexis OI asked for Pueblo they reserved it for fowler
Camille MStaff/ management very friendly & professional...could not ask for better service. Access convenience could be better marked, possibly a sign on the street indicating access entrance. Thank you for your service.
RICHARD HTo whom concern: Order number: 88767077 On Monday 13th May 2019, I drove down to Uhaul situated in Casper Wyoming and booked a 20 foot (2-3 bedroom) truck for a one way trip from Colorado Springs, Colorado to Casper, Wyoming. I was allocated mileage of 403 miles, more than enough for my haul. I was informed that I would receive an email from Uhaul confirming the pickup location in Colorado Springs. Also, that the pickup location might change but would still be in Colorado Springs. I received the email with pickup location. I arrived in Colorado Springs the night before pickup and received a text message that now stated that the pickup location was in Pueblo Colorado and not in Colorado Springs! Pueblo is a complete different town, more than 50 miles away! I now had to find a way to get to Pueblo, 45 minutes away to pick up the truck! After picking up the truck, it had less than half a tank of gas in it, there were damages all over the truck that was not marked with your “x” marking, to include a chipped windshield. Your representative told me to take pictures for my records. Really? I had to do your work? I filled the truck and drove my load to Casper Wyoming. I arrived in Casper, downloaded the truck and returned it. Your representative looked the truck over and I pointed out all the damage that was not marked. His response “some guys do not have the “x” stickers. Next he told me that he is going to charge me for the 8 MILES THAT I WENT OVER THE ALLOCATED 400 MILES! I explained to him that the allocation was from COLORADO SPRINGS AND NOT PUEBLO COLORADO. He apologized but said that he does not have the authority to void the miles and charged my credit card! Firstly, by moving the pick up location 51 miles (see the attachment) FROM ONE CITY TO ANOTHER, your company cost me more than 90 minutes in extra driving, there and back from Colorado Springs, you also cost me the gas for 110 EXTRA MILES that I had to drive and you have the audacity to charge me for 8 miles that I went over the mileage allocation from Uhaul? This is totally unacceptable business practice and my next step is contacting and sending this email to the Better Business Bureau. This is NOT is not about the few Dollars for the 8 extra miles. It is about the complete experience of doing business with your company.
Hendrik IOwner was very accommodating..
JENNIFER CThis place was great! The customer service was awesome and the gentleman was very easy to talk with. Very professional atmosphere!!!
gerard tTruck #1.-Reservations was for another location, they didn't have the truck we needed and sent us to this location. They didn't have the appliance Dollie at this location, so we had to go back to the original location to get get the Dollie. This truck went over a pot hole and the drivers mirror dropped completely off. We contacted U-Haul in Evanston, WY, they said they couldn't fix the mirror, we could get another truck, but we would have to unload and reload the truck. We opted to drive the truck with a car following acting as mirrors by using their phones on speaker. It was not a good trip. Truck #2- I was charged for 5 days, they tried to change it to 4 at the rental site, the computer would not let them change it, so I was over charged. This trip was the worst rental we have had from U-Haul. We need to rent another truck in the near future and will be looking at another company.
Tracy WWe had to drop off during closed hours but called ahead to make sure that was acceptable. The gentlemen who answered the phone was very helpful at explaining what we had to do and where we had to go and was prompt about checking the trailer in and sending us an email the next morning.
Anna FExperience was great!
James MThis was a very good UHaul site. The man who took care of me was helpful, prompt, even caring. That's much appreciated at UHaul when leaving on a moving trip..
SUSAN RBest U-Haul guy ever. Prompt, friendly, helpful. I would drive to this location just for the great service. Big yard, easy loading and return. It felt like a family friend was helping me.
David P