Customer Reviews for A-1 Rentals
(Distribuidor de U-Haul del vecindario)

930 comentarios

920 University Blvd   Rexburg, ID 83440
(S Exit Rexburg)

(208) 356-6202

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 7/2/2022 - 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(208) 356-6202

920 University Blvd
Rexburg, ID 83440
(S Exit Rexburg)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 7/2/2022 - 7/4/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Clint K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

The “local 26'” truck I rented was just the most recent of many trucks I've rented from this and other locations, however this truck in particular had very obvious driveline issues. Unsure if it's suspension or tranny, but it felt like it was going to literally fall apart, or an axle would break. Had to drive 40 or under the short in- town trip, so it was bearable, but I would recommend some serious mechanic help or replacing that thing  Otherwise, the experience was fantastic - the gal at the counter was outstanding and very helpful, and the crew worked SO fast to get it ready for me, best location I've used by far, and will continue to as long as I'm in this area. - Well done, A1!!!

Tiffany N. 
Clasificación:
2.0

It wasn't necessarily this locations fault, however, the truck had not been cleaned out. There were even a couple of rigid can lids left in the trailer that could have ripped my furniture or even worse, cut someone. More importantly, I am frustrated that Uhaul called me the day before I was scheduled to pick up my rental (which I made 6 weeks in advance) to tell me that I needed to pick up from this location 30 miles away from my house rather than the initial location I reserved from 1 mile from my house. This made it so that I had to leave work early, pay an Uber $90 to drive me to pick up the truck, and cost me a couple of hours that I could have been working and loading the truck. It's unacceptable that after I reserved 6 weeks in advance Uhaul can just call me less than 24 hours before pickup and tell me to drive 30 miles to a different location. I will never use Uhaul again, and I will proactively make sure no one I know ever uses Uhaul for a move.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy R. 
Clasificación:
4.0

Being more flexible with your policies - help make the customer feel like they win

Caleb S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

Unit did have power steering problem

Bryan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

The trailer was a little dirty. it needed to be swept out

GARY F. 
Clasificación:
5.0

Nothing really. Staff was helpful and it was quick and easy to return the trailer.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarald J. 
Clasificación:
1.0

We were offered a discount of $100 to drop off in Rexburg instead of Idaho Falls. However, nobody told us we would be dropping it off at an unattended location. We did it, but it was not worth the extra effort for us to do it. By the time we paid for the gas for van and a car to go to Rexburg and then drive home, it was not worth it. We felt at a minimum that we should have been given more of a discount.

Allie L. 
Clasificación:
4.0

Not clean and needed a minor repair to bumper trim.

Josie L C. 
Clasificación:
1.0

We were given a trailer with a tire having a severe defect where the entire TREAD came off of the tire. The tires on this trailer could have been very old or it could have just been a bad batch from the factory. Either way Uhaul customer service has repeatedly spun this on the us as the customer and claimed no responsibility or care for this. Literally on the phone 10 minutes ago "ALOT CAN HAPPEN IN 1100 MILES, ITS NOT OUR FAULT", yeah well the least you could do is apologize and offer compensation or a discount for your property failing during our move.

Orrin G. 
Clasificación:
5.0

Helpful staff pulled out vehicle up to the door & left the heater running for us!

Lauren D. 
Clasificación:
4.0

I arrived after hours...checking in yhe yruck took awhile feom my ohone. It sute would be nice if Saturday hours were later than 1 pm. Most people are moving in on the weekends.

Amy B. 
Clasificación:
4.0

I'd say the process was definitely a lot more complicated than I originally thought, and I ended up getting an error during the return process and had to go inside to get it sorted. Wish it were a bit simpler, but I understand renting a car is kinda a big deal. I think I just wish I'd known how the whole process would go beforehand. I mean, I started the process as soon as we were in front of the van, so the section where I had to provide a photo of my passport or lease agreement (neither of which I had anywhere near me) was frustrating, but at least I was able to use my dad as a contact. But yeah, kinda wish a lot of the process could've been done beforehand or at least that I would've known. Didn't anticipate standing out in the cold for 20 minutes.

Sarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele R. 
Clasificación:
3.0

I've been to other places in town that were way more friendly and helpful. The place I went to was nice and they got the job done, but nothing stands out about them so just average.

Truman C. 
Clasificación:
5.0

LOWER YOUR PRICES!!!!!

Barbara A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON C. 
Clasificación:
2.0

Improve the website and the your trucks should come with a set of tire chains.

Samuel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry S. 
Clasificación:
5.0

Our drop off here was quick and easy. The people working here are very kind. Would definitely recommend!

Sunder W. 
Clasificación:
3.0

We had to use the online return and couldn't get passed the location sharing page. We ended up having to download Chrome for it to work. Very frustrating.

Tonya M. 
Clasificación:
1.0

They should NOT have let us rent their van on the day we took it. They failed to tell us that it was back wheel drive. We were fish tailing and got stuck as soon as we left the A-1 because of the snow.

Corey Y. 
Clasificación:
5.0

Very impressed by the employees of this business, they were very efficient and helpful with my experience of renting a trailer,

lewis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
3.0

Between 40mph and 60mph the truck was super bumpy for no reason.

Nicholas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted A. 
Clasificación:
4.0

vehicle interior & exterior very dirty

Ted A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy S. 
Clasificación:
5.0

Na

Jakob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Codi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron A. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith F. 
Clasificación:
2.0

Bad-would not rent or recommend using U-Haul to anyone. Bad experience from start to finish.

Susan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky H. 
Clasificación:
2.0

The attendant did not tell us that we had 10 minutes to complete the equipment condition verification. She told us that we just needed to follow the link before our trip started. Wrong. It must be completed within 10 minutes of receipt. Furthermore, no one gave us any instruction on how to set up the auto transport trailer or load the cat. The truck smelled like cigarettes and the dash was full of dust and crumbs. The cab was disgusting.

Todd H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Branson S. 
Clasificación:
5.0

Great easy customer service. Apologized for the issues, and helped me get squared away. Great people on staff there.

Hyrum E. 
Clasificación:
5.0

U-Haul personnel were very helpful in locating a truck when one was not available as requested in Boise. They helped me make arrangements and adjustments to my original order to accommodate picking up the truck in Rexburg and returning it there. Gracias.

Clair W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex O. 
Clasificación:
5.0

I have rented at A-1 a few times now and they are always friendly and helpful. UHaul never lets me down and this location is great to work with.

Susan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene S. 
Clasificación:
4.0

Customer service upon pickup honestly made me feel stupid. Just the things he was saying to me made me feel dumb, needs to be more friendly. But when returning the vehicle the lady I talked to was excellent.

Andrew J. 
Clasificación:
4.0

Had trouble using the app for check-in. They were very nice the next day and got everything checked in quickly.

Stephanie F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
4.0

I only disliked the fact that they made me drive ten minutes to pick up my U-Haul at a different location instead of simply transporting it to where I had reserved it.

Jason M. 
Clasificación:
4.0

El cliente no dejó un comentario.

stewart K. 
Clasificación:
3.0

Teach your dispatching people how to inspect trucks before they are released to be rented.

Michelle C. 
Clasificación:
5.0

Great process for dropping off

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B. 
Clasificación:
4.0

Place and people were fine but I was told I went over my mileage given but I didn't see where I would have found that information.

Journey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilbert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianne S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
5.0

Tried pick up using app. The app kept crashing.

Andy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel J. 
Clasificación:
5.0

Best service in Rexburg!

LARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
4.0

Pickup was easy and clerk gave me an extra day which was very helpful.

Robyn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA L. 
Clasificación:
5.0

Nothing comes to mind for improvement. This location was clean and very easy to access. The workers were very polite and got me in and out quickly.

Julianne H. 
Clasificación:
5.0

Very Friendly and Helpfull

Roberto C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody W. 
Clasificación:
5.0

Great job!

Alex S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
4.0

El cliente no dejó un comentario.

melanie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRONTE LEON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP H. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Great staff at this location. Very helpful.

PETER STEPHEN G. 
No se han enviado comentarios para esta ubicación.

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