Boyd H.
El cliente no dejó un comentario.
Comentarios de los clientes para A-1 Rentals
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de A-1 Rentals
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JAMES M.
The lot could be bigger but it is in a great location and easy to find!!!
Brandon C.
I have rented from this location a few times. Customer service is always excellent!
James T.
Great experience. The staff were most helpful. THANKS.
James C.
I've always enjoyed renting U-Haul trailers and I've always thought the people at A1 Rental are perfect. It's a great place to rent from
John K.
Quick, professional service and conveniently located in Rexburg
Ches R.
My uhaul was dirty and on top of that it stunk. I did not notice the smell at first because the pick up place covered it up with a air freshener. It smelled the 28 hour drive. I searched for anything making the smell but since the cab was not cleaned I couldn't tel where the smell was coming from. The truck handled great but I'm disappointed it smelled bad.
TYLER T.
Service was excellent, couldn't have been better.
Diane F.
Tell them about the extra deposit ahead of time, not when you pick up your rental. It was a surprise
Shawn P.
So, we received a call the day before pickup that they needed to give us a bigger truck as they didn't have a small truck available, even though I was allowed to reserve a smaller truck. Then the corporate person forgot to keep my rate at the smaller truck rate so they wanted to charge me $200 more. I had to call the corporate guy as the place where I picked it up couldn't change it. What a mess, not to mention that the bigger truck takes more in gas so wasn't really fair to me even when he took $50 off, not to mention the stress and hassle factor.
RONALD S.
A-1 Uhaul always does a great job! Thats why i always go to them in that area. Thank you A-1 Uhaul.
Brian B.
The truck was dirty when we picked it up. We noted it in the online pickup, and uploaded pictures. However, we still got charged the $25 cleaning fee, despite it not being our fault.
Hyurm N.
Nothing, very helpful, and informative
Tim H.
Friendly and helpful staff
Samantha K.
Friendly and efficient
Fremont District C.
They are incredibly accommodating and great to work with. Friendly and personable. Thank You, A-1 U-Haul Rentals in Rexburg.
Matthew H.
Tell people what the tow/haul light is for and if we need to push the button to turn on or off. Also, i know that you cannot tell exactly, but it would help expectations to tell people that most can expect 8 to 9 gallons per mile, to know how much we will have to pay to fill up.
caleb R.
The ladies at the counter where great, guy helping with the trailer would not speak to me or acknowledge me. Not very welcoming.
Jeffry A.
The two girls working the counter (owner's daughters?) were exceptional. There was a problem with the trailer I reserved, and so I had to updgrade. They made the process very simple, and were extremely gracious during the whole process.
Kenneth K.
Ensure that all equipment on the reservation are present in the customer's care before dismissing them.
mark N.
I returned the vehicle after hours, so I am unable to rate the facility, or the personnel. The only difficulty I ran into was trying to find a place to park the truck. I managed to put it out of the way, but had to double park a van.
Michael W.
Great, top notch. The young lady checking me in could not have been nicer.
Katie Jo S.
The gentleman met me in the parking lot as I pulled in to check in the trailer. He was quick and efficient, told me where to park it, AND unhooked the trailer for me. Because of this I will use uhaul again!
Scott S.
Front desk girl was super nice and quick!
Kyle A.
The only thing I'd recommend is when storing the trucks in below freezing weather, to leave the cargo door cracked. My door was frozen shut and took us over half an hour to brake up the ice to get it open.
Jacob D.
The trailer was muddy and dirty when I received it and got my car dirty as well.
Roscoe O.
You did well
Jordan H.
It was honestly so great. An easy pick up, which is so helpful when you are moving because you're already stressed and tired.
Adam S.
Fix your after hours return process. I returned the trailer the night before it was due, just to receive a text the next day telling me I had to drive back to the location, turn on location services and take a bunch of pictures or pay a $20 fee. This was very inconvenient.
Theodore A.
The exterior of the unit could have been cleaner.
orrin O.
We checked online with Uhaul and saw that a 5X9 utility trailer was available in Rexburg Idaho for $80 + tax. When we got to A-1 they said they did not have a 5X9. They checked with the other Rexburg locations and found the same situation. We moved up to the 6X12 covered trailer, which was an overkill. While hooking up the trailer, the technician pointed out we did not have a light hookup. We went inside and the clerk said we could only take the trailer if we signed a waiver, which we did. We drove off and received a phone call a little later from A-1 rental. They said they changed their mind and that we needed to bring the trailer back. We did so. At that point, we had two options: return to Utah without picking up the items we needed to move or rent a Uhaul 15' truck for $338 + tax. We felt cornered and upset, but rented the truck. After loading a bed, a couch, a table, 4 chairs and a few boxes, we drove to Utah. It was such a waste to rent a 15' truck for such a small load.
Mickey H.
The truck was old but it worked OK
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