Customer Reviews for A1 Mini Storage of South Cobb
(U-Haul Neighborhood Dealer)

Rating:

4.0

The customer service was impeccable. Very nice, kind and apologetic. He was very attentive. Areas of improvement. Have the supplies reserved. I had to go to multiple UHauls to find dolly’s at different locations increasing my mileage. Also, my original reserved location was changed and I was sent further away to get my vehicle. Major inconvenience. I believe I’m due a discount. This vehicle cost me more that expected.

Rating:

5.0

Good customer service

Rating:

5.0

Nothing everything was excellent!!!

Rating:

4.0

The young lady at check in was sweet and very helpful. The checkout was a little less fun but manageable. The truck was clean but it had not been swept when I picked it up. I made sure to leave it swept.

Rating:

3.0

Access to storage units more accessible

Rating:

3.0

Limited selection of vehicles, mine almost wasn’t available. Truck was old and worn out, didn’t feel safe driving it over 45

Rating:

2.0

I ordered U Haul on Saturday and returned on Sunday morning. Make a payment and everything. On Monday morning they removed money on my card again. Saying I came for another U-Haul again. I can’t believe it. This’s totally wrong

Rating:

2.0

Please refund $10 for dolly. I reserved & confirmed $7 dolly. I was forced to get $10 dolly which I wasn't able to use at all because it was for large appliances of which I had none. You should prohibit your contractors from renting vehicles that have service lights on there were two service messages on this truck. I didn't feel like they gave me a safe truck but I didn't have another option to change it when I was already there there was no other inventory. They're also was nowhere for me to sit and I have a bad back.

Rating:

5.0

I was given a truck with 1/16 of gas. Charged $30 at ouckyto return it with 1/4 gas tank. I did return it with 1/4 gas tank. Still charged $30 on final bill. In addition to filling up the tank with my money to 1/4 tank. Why do I have to spend my money for the gas the previous truck renter used? I got the $30 refunded, but not for the gas I paid for. Ther is not going a next time rental with these shenanigans. I will avoid falling for that one again. And I have been a loyal customer for over 30 years. No 1/4 gas tank, no rental. You will loose business that way. Peace.

Rating:

3.0

The online reservations do not appear as completed when customer arrives to pick up vehicle and check out faster. The process has to completed again.

Rating:

3.0

The truck had several issues, but was driveable. There were no other options to suit my schedule. It’s kind of scary thinking your rental with over 100k miles will break down during a time sensitive move.

Rating:

2.0

Location office was locked. Had to knock and be let in. Woman said I should have been there at the exact time of my reservation and I was lucky it wasn’t rented to someone else.

Rating:

5.0

The employee needs better equipment within her office and most definitely an office update. She was very professional and was able to do her job well although the company has not properly equipped her. The office desk is tearing apart and the walls and desk are run down and looks like a broke down office from the 70s. Please update her office. Thank you!

Rating:

3.0

stop making me do all the work, take all the pictures,enter my credit card info and check myself out. i think yOu owe me 50 dollars for all the work you made me do for your benefit

Rating:

5.0

Un excelente servicio y atención me siento satisfecho

Rating:

4.0

have 26 feet trucks available at more locations

Rating:

5.0

Keep the young lady there as your lead greeter.

Rating:

5.0

Every was great

Rating:

2.0

Dirty truck. Additional equipment not available as requested. Prompt service though.

Rating:

5.0

Mrs. Joyce gave great customer service and made sure I was set for my move. She made sure I had everything I needed. I will most definitely rent from her again.

Rating:

5.0

I did not reserve a truck, I just walked in and was greeted by the sweetest employee who took me through the process and helped me complete my move. Thank you!

Rating:

5.0

Mrs. Loving was very good. She was helpful and very knowledgeable to the business and helped me with things of need to know as being a new resident of Georgia. Very nice.

Rating:

5.0

The customer service provided was excellent from Lilian. She was very knowledgeable and made the process very easy. I highly recommend this location in obtaining your rental.

Rating:

5.0

Excellent experience

Rating:

1.0

UHaul changed my reservation from the original location to this one. When I arrived to pick up after following directions to retrieve the key, the key box was empty.

Rating:

5.0

Very friendly and professional lady.

Rating:

5.0

The lady who checked me in was the best experience with customer service I ever had. Location A1 MINI STORAGE OF SOUTH COBB ( 26707) 1925 S.COBB DR MARIETTA,GA.30060

Rating:

3.0

The representative was friendly and polite. There wasn’t much room to get the truck in and out because there was a car wash that shares the one lane entrance and very small parking lot.

Rating:

5.0

Lady at the counter was very professional and kind She gets the job done.

Rating:

5.0

On-site sales rep has a wonderful, upbeat personality. Graciously walked me through everything to rent the vehicle. Just as hospitable when the vehicle was returned.

Rating:

5.0

Ms Joy was very helpful and assisted me throughout!!! I really appreciated her help and would gladly recommend the location to friends because of her professionalism and courtesy!!!

Rating:

3.0

I visited two UHaul locations on the same date because the one at A1 Mini Storage of South Cobb did not have all the supplies I had included with my online order. Moving blankets should be kept clean and stored in sealed packages. Each location should have enough supplies to fill the orders that are sent to them form headquarters.Moving trucks should be returned to HQ or UHaul specified location for regular maintenance. The UHaul just down the street was a much larger location, clean, well maintained and with a system that seemed to work for running the business more efficiently but they were must slower with order processing due to the amount of customers and antiquated systems. It caused my meeting up with the movers to run late and me to spend more money in the overall process.

Rating:

5.0

Nothing you have an excellent women there ( miss Joyce). She’s charismatic she’s a wonderful person makes you feel better about everything and just sweeps you off your feet , you get in the truck , you go it’s wonderful she’s really a nice person and caring.

Rating:

4.0

No printer

Rating:

5.0

My experience was great! Mrs. Joyce was very helpful and polite. Great customer service!

Rating:

5.0

The front office person was very helpful and courteous and friendly

Rating:

5.0

Keep Joyce she is the life of light! Kept my spirits up during my frustrating move.. much appreciation!

Rating:

3.0

Space/drive wasnt good for the return I had. Very small space for the large truck and trailer I had. I struggled.

Rating:

1.0

Make sure you check AFTER EACH use! I was charged a $25 cleaning fee after I stated on their mobile exchange site it was already dirty ! I also stated when I received the truck the check engine light was on because it had 0% oil life AND low tire pressure. This is how I know they aren’t check after each use

Rating:

5.0

Needed a truck to finish moving and went to that location. Joyce is very friendly and knowledgeable, it was an easy transaction and very clear direction. It was a pleasure and will definitely use them again if I need a truck!

Rating:

5.0

Great customer service

Rating:

5.0

I needed a truck and a storage unit very quickly due to the time constraints I was under miss Joyce was very professional she quickly assessed with my needs were and gave me exactly what I need I highly recommend this place to anyone who needs to either rent a space or move their valuable belongings to any location

Rating:

5.0

Nothing to change but the attendant was excellent

Rating:

4.0

Location was ideal and service exceptional. So glad I’m through moving but will definitely recommend.

Rating:

1.0

The truck was filthy both inside and out. We spent an hour and 4 buckets of water to clear the inside of the cabin and founds hands full of dog food, qtips, gum wrappers etc. The bed of the truck was not clean either and we need to sweep that before we could use it. Mover the blanket were dirty. I frankly think some credit is due as this must be well below your standard. I look forward to hear from you.

Rating:

5.0

Very clean. Just what I needed for a small move.

Rating:

5.0

The equipment wasn’t the issue it was the truck it couldn’t make it up hills if You weren’t coming down a hill. We got stuck on a hill and had to reverse the truck down the hill and stop traffic. Sometimes it didn’t go over 30mph.

Rating:

1.0

Several issues: 1- location is behind a car wash with very limited space. The trailer was against the wall with the tongue facing the opposite direction. The only way out was to back up after the trailer was connected. Luckily, my husband pulls trailer on his job and we were able to back without hitting anything. Second: When I made my reservation on the phone, I explained I was taking the trailer load to my storage unit which also rents U Haul and I would like to leave the trailer there. When we picked up the trailer and paperwork, the drop off location was different and about 25-30 miles from my unit. The lady in the office made a phone call and then told me I just needed to call 'them' when I got there. It took a few questions to find out who 'them' was and a phone number. She gave me the 800 number. Sooo, when I was ready to drop off the trailer, I called the 800 number and sat on hold for 15-20 minutes. When the gentleman came on the line, I explained I just needed to change the drop off location. He the gave me another number to call and again it was a 15-20 minute wait for some to get on the phone to also give me another number to call. A young lady finally got on the line and within 5 minutes she had changed my drop off and I was finally good to go. Needless to say, this was an extremely irritating experience from beginning to end. So, I will probable never use U-Haul again.

Rating:

5.0

Miss Joyce was great she was friendly and so helpful. Moving can be very stressful especially moving out of state she made us feel so welcome and she put us at ease with her pleasant disposition. She is great!

Rating:

1.0

I dropped off trailer on Sunday 05/17 @ 10:45am. a day early and the "Manager" assured me I would be credited for this. However when I received the invoice it stated it was turned in on 05/18 @9:45. am. I replied to the Email and asked that I be credited for Monday and a new invoice be sent. Nothing so far, not even a response. Horrible customer service.

Rating:

1.0

Associates don't care about being at their job and the building stinks really bad. The have really bad attitudes.

Rating:

5.0

Nothing, I had a great experience, Joyce was a wonderful representative.

Rating:

3.0

Stop allowing reservations for subsidiary or contract partners whose hours do not match Uhaul hours.

Rating:

5.0

The lady at the front desk was very professional.

Rating:

5.0

Mrs. Joyce is great very friendly !

Rating:

5.0

Miss Joyce was very friendly very informative and a pleasure to do business with

Rating:

1.0

Costumer service is bad. The lady incharge is rude. Although she answer all my questions but answers it with attittude..

Rating:

5.0

She was awesome and very honest !

Rating:

4.0

The lady behind the office desk was very sweet and professional. We had no problem renting a space and dropping off the trailer. Great price for the rental. Thank you.