Customer Reviews for A to Z Rentals Kennewick
(U-Haul Neighborhood Dealer)

421 reviews

2901 W 2nd Ave   Kennewick, WA 99336

(509) 591-4220

Office Hours

  • Mon-Sat: 7:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 591-4220

2901 W 2nd Ave
Kennewick, WA 99336

Services at this Location:

Office Hours

  • Mon-Sat: 7:30 am–5 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Anthony Clark 
Rating:
5.0

Customer did not leave a comment.

byron gails 
Rating:
5.0

Customer did not leave a comment.

CARRIE EDWARDS 
Rating:
3.0

Customer did not leave a comment.

Verona Carolino 
Rating:
5.0

The only thing they didn't know was that you could pull levers down to release wheel well. I had to crawl out the back of my car on the trailer to get out. It wasn't their fault they didn't know this tho

Christy Nichols 
Rating:
5.0

Customer did not leave a comment.

Gayle Rivas 
Rating:
1.0

Customer did not leave a comment.

Taylor Dodge 
Rating:
3.0

Have all the equipment that is on the reservation. I Had to go to 2 other locations to get the equipment I reserved.

Kris Colborn 
Rating:
5.0

Rented a U-Haul - Staff is great and quick. Was in and out in no time.

Roman Chavez 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Reed 
Rating:
5.0

I had a great experience with them and I really appreciate the wonderful customer service!!

Samantha Torres 
Rating:
5.0

Thanks Guy’s you are great I appreciate help.

Eric Omic 
Rating:
5.0

Customer did not leave a comment.

Ardath Collen 
Rating:
3.0

Customer did not leave a comment.

rick bolton 
Rating:
5.0

Customer did not leave a comment.

Alex Streibeck 
Rating:
5.0

Fast easy transaction. I would highly recommend this location to my friends and family

Douglas Aoyama 
Rating:
5.0

Very helpful and polite.

Kari Carter 
Rating:
5.0

Very helpful

Solomon Polin 
Rating:
1.0

A to Z lied and said i didn’t turn in the truck for 2 days when in fact it was turned in 3 hours later.

Marivel Esquivel 
Rating:
3.0

There was no walk through done. The truck was dirty with garbage in the back and I did not receive the dolly I ordered. And I was charged way more than I should have been.

DANAE Smith 
Rating:
3.0

Include all the fees in the total amount you quote. Last minute additional charges are discomfiting.

Martin Franklin 
Rating:
5.0

Great service, very knowledgeable, Seth was a pleasure to work with. Thanks

Trent McGregor 
Rating:
5.0

Customer did not leave a comment.

David Barber 
Rating:
1.0

Second screwed up uhaul rental in six months. My credit card was charged twice, leaving me stuck in SLC with no way to pay for a hotel. And the truck was in Kennewick but the car trailer was in Pasco and I had to go get it. My family will never use uhaul again. Between broken down truck in March and this, you need to fix your business plan from the ground up.

richard thorp 
Rating:
4.0

Customer did not leave a comment.

Boyd Knopp 
Rating:
4.0

on line reservation process took too long. Too many pages of offers for other things. I wanted this location and certain equipment but when I called ahead they did not have the equipment I wanted. I had to make a second call or I would have had to travel many miles away to get the equipment I wanted. Pretty annoying. Not the rental locations fault but rather a problem with on line reservation tool. I do not like it!

Ralph Nielsen 
Rating:
3.0

The windshield wipers were in awful condition on the truck and made drive by very hard when we hit rain. The truck was also having issues shifting gears and would get to super high RPM before finally shifting. They also didn’t have a dolly or blankets that I reserved.

Madalyn Shires 
Rating:
5.0

Customer did not leave a comment.

Kelly Childers 
Rating:
3.0

Customer did not leave a comment.

James Ferrenburg 
Rating:
2.0

The staff didn’t seem to know what they were doing, took a very long time to check me in and even let me know where to park, how to drop off etc. They also forgot the dolly and furniture blankets I paid for.

Isaiah Esparza 
Rating:
5.0

Customer did not leave a comment.

Terry Mayeda 
Rating:
1.0

The van was provided to us without the employee even looking at it. He literally pulled the keys out of the after-hours dropbox before giving them to us. There was something spilled all over the floor, the gas level was MUCH lower than they claimed, and the mileage was not what they listed on the contract. The guys at A-Z are committing intentional fraud. Bunch of criminals.

Justin Bazinet 
Rating:
5.0

Customer did not leave a comment.

Nolan Wright 
Rating:
5.0

Customer did not leave a comment.

Ana Lepore 
Rating:
5.0

Estimate real cost- my 1st estimate was close to $60 2nd estimate close to $80 real cost close to $100. Lol you guys are awesome though. Thanks for being there.

Kelly Childers 
Rating:
3.0

The inside of truck was full of blankets and dirt from last customer showing they didn't inspect/clean prior to me.

Nathan Merrell 
Rating:
2.0

The trailer had some used and damaged furniture blankets inside. I had to ask the individual who hooked up the trailer if he wanted to check my lights. We checked only turn signals and brake lights. Found out at the return location the running lights were not working. I was using a factory wired outlet on my vehicle and an adapter for the four prong plug. It was not a problem on my end.

Gregory Oberg 
Rating:
3.0

I picked up my Uhaul and after getting to the location to load my household goods I had to get a step stool and clean the front windshield with windex because it was covered in bug debris. After driving away and on my way to my destination I noticed the dashboard notification that my driver side back tire was low. Due to limited time for my move I decided to wait to check the tire when I stopped for a bathroom break and gas. When I did I saw that the tire was low but since my trip wasn’t but 4-5 hours I decided to keep on going. I tried to get the radio to work. No. It did not, so fortunately my trip wasn’t that long. I drove in silence. The driver side door was also difficult to close. Closing it as you normally would would show in the dashboard notifications that door is ajar When I got to my destination and ready to take the truck back my driver side back tire was dangerously low.

Sandra Meadows 
Rating:
4.0

Customer did not leave a comment.

Margaret Jackson 
Rating:
1.0

Vehicle was inadequate and in poor condition. And I was still charged even though I didn't use the God damn truck

Caleb Lahti 
Rating:
4.0

Customer did not leave a comment.

Greg Pickel 
Rating:
3.0

The staff were friendly but the vehicle needed to be cleaned out. It had food and dog hair all over the cab. For some this may not be an issue but the pet’s dander affects my lungs.

Frank Sutton 
Rating:
4.0

Customer did not leave a comment.

Joel Aleman 
Rating:
2.0

Customer did not leave a comment.

Barbara Jenkins 
Rating:
5.0

Customer did not leave a comment.

ROBERT GRUNOW 
Rating:
4.0

Fix drivers side door lock broken had to use passenger door to get in and out of the truck. The store was good to work with.

Heather Dodge 
Rating:
5.0

Customer did not leave a comment.

Sogol Seghatoleslami 
Rating:
3.0

Customer did not leave a comment.

Ruth Wright 
Rating:
4.0

Customer did not leave a comment.

Jeannette Crass 
Rating:
5.0

Customer did not leave a comment.

Richard Parker 
Rating:
3.0

Make sure someone goes over the trucks systems before renting it out to someone

Terence Campeau 
Rating:
3.0

Have more than just a truck available at this location

Georgia Forsberg 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Walbridge 
Rating:
1.0

3 people in the office and not one of them knew how to rent a Uhaul out. The Uhaul agent doesn't work on Saturdays apparently. This is a recurring issue at this location according to Google reviews. Train more than 1 person to rent Uhauls especially when that person doesn't work weekends!

Jeffrey Flanders 
Rating:
5.0

Customer did not leave a comment.

Julia Fox 
Rating:
2.0

First of all there was still garbage in the truck and a dolly I didn’t rent. 2nd online it says initial cost of $40 and then I get to the store and because we estimated 60 miles they charged us 141$ and now we have not seen a refund although our bill was only like $87

MIGUEL ORTIZ 
Rating:
2.0

I requested some equipment to move my appliances but they weren’t available. It also took them almost 30 minutes to get my keys

Emilio Flores 
Rating:
5.0

Customer did not leave a comment.

joy Davis 
Rating:
5.0

Customer did not leave a comment.

KRISTIN BALDWIN 
Rating:
1.0

With my truck rental, I ordered several moving pads. I was called the day prior to the move by U-Haul representative to confirm my rental. I asked specifically if that location have the moving pads and was assured they did. When I got to the location to pick up the truck, I completed all the paperwork and was given the key. Nothing was mentioned about pads. When I asked for the pads, I was told they were in the truck. When I got the truck and open up the back, there was nothing in the back. No pads. I went back into the store. And was told well, they are usually in the back of the truck. I feel like it wasn’t just miss information, but dishonest. They confirmed that they had no pads. I was sent to another location in another city to pick up the pads when I get to the new location for the pads, I was told I had to pay for the pads again even though I had paid for them at the first location. I was told by the second location that I needed to submit a form to get a refund for the pads from the first location. Why was I the one that had to shoulder the burden of running around getting the equipment that I ordered several weeks earlier? I finally convinced The representative from the second location to call on my behalf and cancel the order for the pads at the first location. The service at the second location was better, but I was disappointed that the representative did not take the initiative to call the first location on my behalf and initially wanted me to do all the legwork for their blunder. When I inquired at the first location as to why they didn’t look at my order and make sure that I had all the equipment that I had requested, I was told they couldn’t actually see my order or the details of it other than the truck. So again, I don’t know if I was given dishonest information or if the system is really that inapt. But I will more than likely look for another truck provider for my next move in a couple weeks. It was a horrible experience.On the plus side, I’ve had several interactions with U-Haul on Cypress Avenue in Redding California. And it has always been excellent.

Steven Van Horne 
Rating:
5.0

great customer service. will use them for our rental needs.

Kyle Pearson 
Rating:
4.0

Would never wont to rent a truck from u haul again.. the pricing is not appropriate for short distances.

KATHY SCHUT 
Rating:
5.0

The employees were great, friendly atmosphere, fast service and a pleasure to work with!

SETH JOHNSON 
Rating:
3.0

I told them to look for a discrepancy in mileage and then received an erroneous $600 charge anyway

JASON SPEAR 
Rating:
3.0

Customer did not leave a comment.

Joshua Peterson 
Rating:
3.0

Customer did not leave a comment.

RICHARD FULGARO 
Rating:
5.0

Customer did not leave a comment.

MARK ANDERSON 
Rating:
5.0

Customer did not leave a comment.

LEOLA KRAMER 
Rating:
5.0

Very good customer service

David Barber 
Rating:
3.0

Truck was filthy and mechanically not well maintained.

Anatoly Verovoy 
Rating:
4.0

Was not our original pickup location. We were directed to a location 30 minutes from our home and the location was closed for a week. Had to go an hour away even though there was a pick location in our town only 5 minutes away. Not a last minute rental. We gave three weeks notice. That was very difficult for us

Steve Hoskins 
Rating:
5.0

Very good service

David Barber 
Rating:
5.0

rented at lease 10 trucks in the last two years. no one better service wise

james lower 
Rating:
2.0

Customer did not leave a comment.

Heather Shipman 
Rating:
4.0

Customer did not leave a comment.

james lower 
Rating:
5.0

Customer did not leave a comment.

Clorissa Orchard 
Rating:
5.0

Customer did not leave a comment.

Thomas Houck 
Rating:
4.0

Ensure that the fuel tank is full for departure. We had only half a tank.

patrick grengs 
Rating:
3.0

Customer did not leave a comment.

Mason Sullivan 
Rating:
4.0

It would be nice if I was told to pay attention to the text they send me so I can properly return the truck before throwing the keys in the box. Then looking at my phone and noticing the text on the steps to take before returning the keys

mason de 
Rating:
2.0

Ridiculously priced for 6 hours and a quarter of a tank of gas I ended up paying $156 not satisfied at all

Diane Davis 
Rating:
5.0

Customer did not leave a comment.

Cindi Abbott 
Rating:
5.0

Customer did not leave a comment.

dan ronning 
Rating:
5.0

Customer did not leave a comment.

doug browning 
Rating:
4.0

Customer did not leave a comment.

Ryan Beem 
Rating:
2.0

Customer did not leave a comment.

Devan Marchbanks 
Rating:
5.0

Excellent job

Bradley Johnson 
Rating:
5.0

All good. Thanks

Clay Smith 
Rating:
5.0

The key return box wasn't big enough for the door lock, so I improvised and threw the lock under the fence since we picked up our rental on a Sunday when the site was closed. I also had a challenge with the online check-in process because GPS didn't recognize that we were at the property to pick up the truck, however, customer service representative we called was extremely helpful. Service at this site was great, stopped in earlier in the week for moving/packing supplies. Overall experience was great with Uhaul.

Trevor Peck 
Rating:
3.0

Their was dog drool on the window and dog food under the seat

Pedro Rodriguez 
Rating:
5.0

quick and efficient. Good staff and good equipment

TOM TIERNEY 
Rating:
5.0

Customer did not leave a comment.

Edgar Castillon 
Rating:
5.0

Customer did not leave a comment.

Laurie Nichols 
Rating:
3.0

Truck was not clean in the bed. Dirt and an aweful smell. I do not want to rent from here again.

BOYD NELSON 
Rating:
4.0

Customer did not leave a comment.

Scott olsher 
Rating:
3.0

Customer did not leave a comment.

Will Chrisler 
Rating:
3.0

Training staff so check out took longer than expected.

George Kelty 
Rating:
4.0

Customer did not leave a comment.

Ethan Lawrence 
Rating:
3.0

Customer service period!!

Kim Moser 
Rating:
5.0

Having to refill the fuel as well as paying mileage is a rip off in my opinion.

John Riles 
No reviews have been submitted for this location.

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