Run remotely, everything done by phone. No help with hooking up the trailer and no inspection of the hitch or the hookup. Very poor service.
Alan I
Customer Reviews for A Wonderful Outlook LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was supposed to drop off in Danville location but this location called me to say that they do not accept my equipment- they sent me to another location where I had to complete a mobile check out myself. I questioned the change on my contract because I did not want to leave the equipment without talking to someone and handing in the keys. I called customer service and they informed me that there was a drop box and that I could leave the equipment and the new location. Omari from the first location was not accurate in the information he provided me and I was glad to talk to someone that knew what they were doing from customer service. Customer service gets a 5 star - Omari gets a 3 star.
CAROLYN CDyran Walker handled me and i mist say he works in Excellence!!!!! He will be who i use ANYTIME i need assistance from UHAUL Danville Va!
Shakur BEverything ws Awesome!!!!!!!!! Thanks
Sherry JThey were very pleased that we return the trailer a day early
Margaret HPersonnel not on site to document reception of trailer
Steven Bhire knowledgeable people, have better communication with both the customer and your employees. get rid of the hidden fees, and don't charge cards without consulting the customer first!!
NATHANWAYNE EThey charged me for gas when I dropped it off..when I picked truck up it had 1/4 tank and was told to return with the same which I did. I am still waiting for them to contact me that they fixed the problem ...can anyone help with this
James HThe gentleman that gave me the keys as well as the gentleman that took me to the truck and walked me around it were very professional, kind, and pleasant. The staff were great, the only possible improvement I could see would be to change out the customer chairs. I was only in there a minute because they were so efficient however the seats looked really stained. Not a complaint... Just a way to be even better :)
CARLYN AThey found me a truck very quickly when other stores told me I would have to wait until Monday. Thank you Dyran
ANDREATOUCHSTONE NAll employees there were also perfect i was very lucky to get new truck and such great people absolutely perfect
Brian CI was given a truck with almost no gas and had to immediately put gas in it. When I returned the truck I was charged $25 for more gas. Not to mention the truck was not clean and rode horribly.
SHANEKENYON GPeople are going through enough and to have to wait to get the deposit back is really a hardship to some. But had to pay it up front to move belongings is kinda double standards
MARGARET Mgraet servise
ELIZABETHANN BIt only took 5 min to return the truck I loved it!! After a long day THAT was helpful!
Tammy NEverything was wonderful!
Mary LThe gentleman was polite and provided good service, but the floor board on the driver's side was dirty and I was worried I'd be charged a cleaning fee. Fortunately I was not.
RONALD MThe combination to the lock box was wrong. When that problem was solved, the key was not inside. I had to wait for the location to open to get the key. The attendant was late. He also tried to re-bill me. When I finally got the key to my vehicle, it was one hour and 20 minutes past my scheduled pick up time.
bryan rThe personnel were very helpful.
KEITHJUDD SService was great! Couldn't ask for a better representative.
Franklin HService at the pick up location in Danville, Va. was spectacular! They were ready when I arrived and very friendly and professional. Could not have asked for a better experience. Friendly and courteous. I would definitely recommend you friends or family in the future.
SAMANTHACHRISTIN CThe gentlemen were friendly, quick, and efficient.
Morris BGreat customer service and very quick respectful ..
Terry TThose guys were rock stars. I have already recommended them to some of my friends in the Danville area.
CRAIG SI was charged more because the original reservation was never completed by the store manager so the next day she created a whole new reservation which charged me a late return convenience fee, also, the gas gauge picture matched the one I took BUT I was still charged for gas to top off the tank for return. All in all I was charged an additional $48 for services I did not use.
JULIEDELYNNE WExcellent customer service. Friendly and helpful staff
Kim HDropped off after hours so never met anyone, yet we’re very prompt it response next day . Very easy
ROBERTLUCE TEven though I didn't meet this person, I think that the way they processed my drop off was wonderful!
Suzanne BAbsolute waste of my time. Rented the truck, made arrangements to meet and they stand me up. I then had to rent another U-Haul from another location. Then I notice a sign stating the U-Haul reservation guarantee. I then talked to some rep about the guarantee but apparently not meeting the reservation qualifies as counts... Their advertising is as sketchy as some of there locations.
Todd SLet us know if we return it after hours that we would have to pay a fee
Brandon SBe more professional
Chyanne B