ATOW did a great job, especially when changes of dealers and equipment were required. I'd go back to them for sure.Dennis M.
Customer Reviews for A Tow
(U-Haul Neighborhood Dealer)
Oak Ridge, TN 37830
Services at this Location:
- Mon–Fri8 am–5 pm
- Sat–Sun10 am–2 pm
Special Operating Hours
- 12/2/2023: 8:00 am - 5:00 pm
- 12/3/2023: 8:00 am - 5:00 pm
- 12/4/2023: 8:00 am - 5:00 pm
- 12/5/2023: 8:00 am - 5:00 pm
- 12/6/2023: 8:00 am - 5:00 pm
- 12/7/2023: 8:00 am - 5:00 pm
- 12/8/2023: 8:00 am - 5:00 pm
- 12/9/2023: 8:00 am - 5:00 pm
- 12/10/2023: 8:00 am - 5:00 pm
- 12/11/2023: 8:00 am - 5:00 pm
- 12/12/2023: 8:00 am - 5:00 pm
- 12/13/2023: 8:00 am - 5:00 pm
- 12/14/2023: 8:00 am - 5:00 pm
- 12/15/2023: 8:00 am - 5:00 pm
- 12/16/2023: 8:00 am - 5:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Yadira F.
The initial process of getting in touch with a person needs to be improved as well as downloading the app .Gary J.
Customer did not leave a comment.Pawel S.
The new drop off location was easy to deal with. Uhaul dropped the ball on this one. Didn't even get offered a sorry. Was told to ask that they waive the wrong drop location fee and late fee. Like it was my fault. Will just buy a enclosed trailer to avoid this.Anthony M.
Customer did not leave a comment.William H.
Thanks to Silva Skidmore from customer service for making things right.Celeste G.
Customer did not leave a comment.Armando M.
Customer did not leave a comment.Jean K.
When I returned the truck, I never got a confirmation back about it being returned or a receipt. Also, the owner of the company never responded to me.Amber M.
Customer did not leave a comment.Trent H.
Customer did not leave a comment.Penny R.
Customer did not leave a comment.Amiee R.
Worst place I've ever seen garbage and junk cars everywhere ! He runs the place out of a nasty truck parked in a jammed driveway.. Then made me drive it to another lot after check in down the road. It sucked !Stephen O.
Customer did not leave a comment.crystal L.
vary complementary and helpful.David P.
Customer did not leave a comment.Donnie M.
Customer did not leave a comment.Phillip L.
Customer did not leave a comment.nancy B.
Go to a different locationDale B.
Nothing. Easy pickup and return. All went well.RONALD F.
Customer did not leave a comment.Cayla D.
Drop off location is down the road from the actual place. When you call the number at the towing place a guy tells you to go down the road to a drop off location. Kind of sketchy but it worksâ€¦.Corey K.
Customer did not leave a comment.Daysha K.
Dropped off the vehicle after hours in a very dark parking lot. The instructions for drop off were very clear, but the lot didn't seem safe.Geoffrey D.
Customer did not leave a comment.Thomas S.
Easy drop off! Thank youMatthew G.
Charged a cleaning fee when I left it clean. I even sent a picture of a clean truck. So how was I charged 200.00 for cleaning fee.Susan S.
Everything was just great even when I called to see about renting a truck to get the link resent to confirm the truck was ready Everything was great and the people who helped was very helpful and fast at their job thanks for the big helpShane R.
Customer did not leave a comment.kelly S.
Customer did not leave a comment.Beau J.
Customer did not leave a comment.bruce M.
Excellent experience, great communication, Will use again if neededJonathan S.
Customer service for great the guy I work with it was great the truck was dirty in the back but overall I was happy very happy with all with the experience of renting from U-Haul thank you very muchJames B.
Chris,was very efficient in doing everything in the electronic paper work so I could rent the truck. His instructions were very clear for me to return the truck. It was simple and easy. I will use his location again, when I need to rent again. Thank you Mrs. Brenda Loyd Gower.Brenda G.
Customer did not leave a comment.Brad H.
Customer did not leave a comment.Bob F.
Customer did not leave a comment.Marybeth J.
The cable for the lights was too short on the trailer. it would have required an extension cable to hook to the truck. No one is onsite at time of hookup to verify trailer condition. The trailer location is down the street from the rental office. Requested an appliance dolly. Rental location does not have one. It was suggested I go somewhere else to retrieve a dolly. I gave this below average simply because of the missing extension for trailer lights and not having the rental dolly at the time of pickup. The staff were very nice. Drop off was easy at same location I picked up the trailer.Jimmy A.
I have money coming back to me and never received it. Can you please find out where it went ? Thanks Sherrie MorphisSHERRIE M.
Customer did not leave a comment.James P.
Customer did not leave a comment.Brian A.
No need for improvement based on my experience. Customer service was excellent and the truck was clean and well maintained.Michael T.
Customer did not leave a comment.Jose V.
Owner was super friendly and helpful. No hassles and quickly handled business.kahn A.
I recommend this place service was top notchjose U.
Customer did not leave a comment.Phil R.
The A-Tow drop off site has recently changed to make drop off easier, so those that hesitated because it used to be behind Big Lots, please give this dealer another shot. His responsiveness was immediate and even dropped a â€œPinâ€ to the exact new location via text message. It doesn't get any easier than that to navigate to the new lotâ€¦.which, by the way, is extremely easy to drop off your rental. My new favorite U-Haul dealer in the Knoxville/Oak Ridge area! Bob Campbell - Freeport Florida/Oak Ridge TennesseeROBERT C.
Chris was extremely detailed & helpful, hope I got his name right!Michael D.
Excellent service.Gregory R.
Drop off was just after hours and not directly at the address but they answered the phone and explained where to drop just 1/8 of a mile away.ROGER O.
Customer did not leave a comment.Maria L.
Nothing really! The agent was amazing and he did everything and made it so easy!!!Ahmed S.
Chris is communicative and accommodating. It's a pleasure doing business with Chris.Mynor R.
Customer did not leave a comment.Brenna R.
Customer did not leave a comment.Robert S.
Nothing needs to improve. The two men who helped me were very knowledgeable, nice and professional. Because of their expertise, as well as the clean, well maintained truck, my entire rental experience was excellent.Mike T.
Excellent customer experience! Friendly, quick and efficient service! Thank you!Dan K.
Customer did not leave a comment.MIKE W.
The location had been changed in the past few days and we had to call the local rep in order to find where to leave the trailer and it was in an open field full of other trailers and trucksBrad C.
Customer did not leave a comment.Kevisha S.
Customer did not leave a comment.Gloria T.
Customer did not leave a comment.Tammy C.
It was a smooth checkout and check-in. I would use this location again.Sandra H.
It was a great experience overall and greatly appreciate the professionalism and courteous service!Dan K.
Customer did not leave a comment.BLAIR F.
Key drop off was at a different location than the truck drop off. This needs to be more clearly communicated.Joshua S.
Customer did not leave a comment.David A.
Customer did not leave a comment.Elliott S.
Oh, there wont be a next time, trust me! Quit trying to rob everyone. U-Haul is not about customer service. They will screw you everytime you rent from them. We will never depend on this company for moving ever again. I'll pay top dollar and rent else where. I changed my account after they got their rental money because I knew they'd use my account as cart blanch. I learned after the last time. And there's no use talking to customer service because all the kids that work there are snobby. Last time she actually yelled at me on the phone. We will boycott U-Haul and spread the word.Chris H.
One tire was completely flat (found it later after having to stop to air it up again that it had a nail in it) and another tire was low. I had to stop numerous times to air the leaking tire back up. I am very disappointed in the whole experience.John H.
Customer did not leave a comment.Steven M.
Was a great experience! Owner was very polite helpful and prompt.WALLACE D.
The charging of $16.00 a day insurance for a trailer that rents at $25.00 a day is ridiculous. Due to circumstances beyond my control, It was necessary for me to hold the already loaded trailer for 8 days beyond the two-day original rental. It sat in my driveway unattached from a vehicle for those 8 days. The site was unable to reduce my rental agreement by insurance during that timeframe. I scheduled the rental without the insurance in the first place. This is a UHaul problem, not the operator as he informed me, he could not change the agreement unless I brought the trailer back. At 85 years of age, I did not want to unload and then reload.Warren S.
Customer did not leave a comment.LORI M.
The vehicle was filthy. Among other things, there was a pair of pajamas that had been used to clean up dog poo shoved into the corner of the box.Carolyn S.
Customer did not leave a comment.Juan R.
it was a easy rental thanksRay R.
Customer did not leave a comment.Cindel K.
Terrific service. Very helpful.John G.
Customer did not leave a comment.Chris C.
Process was very easyâ€¦ Pick up and drop offCarol P.
Customer did not leave a comment.Bella R.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Claire S.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Tara H.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.daNea P.
A covered area would be nice. I had to fill out paperwork inside of someone's truck because it was raining and there was nowhere to go inside. The trucks are difficult to find, but ours was well maintained and they're a reasonable price.MaCayla R.
Customer did not leave a comment.James G.
Customer did not leave a comment.Julie H.
Customer did not leave a comment.Rhonda T.
Customer did not leave a comment.Joshua K.
Customer did not leave a comment.Lucretia S.
Customer did not leave a comment.Glen or Margie S.
I will recommend to friend.Cheng R.
It was very easy to reserve & to pickup at the location. Keep up the good workMack A.
Customer did not leave a comment.Brandon G.