Customer Reviews for A Tow
(U-Haul Neighborhood Dealer)

218 reviews

133 Tulsa Ln   Oak Ridge, TN 37830

(865) 483-2803

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–2 pm

Services at this Location:

Contact Us

(865) 483-2803

133 Tulsa Ln
Oak Ridge, TN 37830

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–2 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Organize the trailer parking lot, everything is mixed up and haphazardly parked. The operator, Chris, is a nice man. The office is at a different location than the trailers, but this is not a problem nor an inconvenience.

Douglas Hodge 
Rating:
5.0

Customer did not leave a comment.

bruce munger 
Rating:
4.0

Customer did not leave a comment.

Patrick Crawford 
Rating:
5.0

Customer did not leave a comment.

Jeannie Hall 
Rating:
3.0

Customer did not leave a comment.

SCOTT RHEA 
Rating:
1.0

Drop off location is different than what is listed in the app. Was informed via text of the actual location. Followed texted drop off instructions, which was texting the owner photos. The whole thing was sketchy. Drop off location is an unattended parking lot/ field of an old building/stable? Then my bank account was charged by this location for $400+ for "missing items". Disputed with uhaul & received a refund. Take lots of pictures & use the app to check out if you drop off here, in this unattended lot.

Angelia Ryker 
Rating:
2.0

Customer service and pick up site was in separate places. We had to walk around in the mud just to find our truck. Customer service representative was unprofessional that he went to the bathroom with the door open while I was standing three foot away. The price of the truck I reserved completely changed once I arrived to pick it up being way over what I wanted to pay but at that point I had no choice to back out . The vehicle did not have but 1/4 tank of gas so I had to put extra gas in just to make it 50 miles away. No pre or post inspection with someone, ..you're on your own.

debbie EASON 
Rating:
5.0

Customer did not leave a comment.

Darrel Reiter 
Rating:
5.0

Customer did not leave a comment.

Terreal Boards 
Rating:
3.0

The office location (which is not where the trucks are located) is a bit sketchy looking (think junkyard), but Chris was great and took good care of us, and we felt comfortable leaving our car where the trucks were.

julian weber 
Rating:
5.0

Customer did not leave a comment.

Christina Macallister 
Rating:
3.0

Chris was very friendly and helpful. He has been the same for the several times we have used this location.

Michael Peterson 
Rating:
5.0

Everything was good

James Almond 
Rating:
3.0

Muddy

JOHN BEDFORD 
Rating:
4.0

Customer did not leave a comment.

Miranda Vazquez 
Rating:
5.0

Customer did not leave a comment.

Robert Brown 
Rating:
1.0

there was NO one at the location, we had to put our keys in a drop box. The address given was not where we dropped off the vehicle. The first location wasn't big enough to even pull the vehicle off the road.

Lisa Hill 
Rating:
1.0

I felt very unsafe. I did not get my refund back from this guy. I would never go there again. Not a good or respectable place for U-Haul.

SHERRIE MORPHIS 
Rating:
5.0

Great place

Adrian Hamby 
Rating:
5.0

Everything went perfect and the staff is more than wonderful. The most friendliest employees ever. Loved doing business with them

mark donohue 
Rating:
5.0

Chris was very good to work with and I’d use him again the next time I needed a rental truck.

Keith Lay 
Rating:
5.0

Customer did not leave a comment.

Bobby Rodriguez 
Rating:
1.0

Site is currently beset by zoning restrictions which means trailer must be left at separate location. Not a problem for me.

Donald Brown 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LOGAN 
Rating:
5.0

Customer did not leave a comment.

Reis Alsberry 
Rating:
5.0

Customer did not leave a comment.

Christy Allen 
Rating:
1.0

Not friendly

Wanda Phillips 
Rating:
5.0

Fast, efficient and easy rental process. Chris is as easy going as they get and his efforts were very much appreciated. He had what we needed and it helped us get what we needed done with no additional stress. We will be return customers if we ever need to rent again!

Dave Dyke 
Rating:
5.0

Great experience! I've rented a u haul from this location twice and had great customer service.

Jody Hill 
Rating:
2.0

Location is not as stated on U-haul website. Was contacted by owner early in the day about procedure for drop off, but it was different than U-haul procedure. The entire process was very confusing. Drop off location is unstaffed.

CORIE NIX 
Rating:
2.0

Scheduled a pickup and it was at a sketchy garage. No one there. Sign says pickup location at a totally different address. This address was also a sketchy garage with a lot of U-Haul equipment. No one was here either. Had to call for assistance. Customer service was very helpful. Man comes we leave.

Shannon Teeters 
Rating:
5.0

Customer did not leave a comment.

Asley Hatmaker 
Rating:
3.0

The truck drove fine but was rough.

Angelic Bafford 
Rating:
5.0

Customer did not leave a comment.

Jamie Vongphachan 
Rating:
1.0

Customer did not leave a comment.

Joshua Vandergriff 
Rating:
5.0

ATOW did a great job, especially when changes of dealers and equipment were required. I'd go back to them for sure.

Dennis Miller 
Rating:
5.0

Customer did not leave a comment.

Yadira Fuentes 
Rating:
5.0

The initial process of getting in touch with a person needs to be improved as well as downloading the app .

Gary Johnson 
Rating:
4.0

Customer did not leave a comment.

Pawel Sleboda 
Rating:
3.0

The new drop off location was easy to deal with. Uhaul dropped the ball on this one. Didn't even get offered a sorry. Was told to ask that they waive the wrong drop location fee and late fee. Like it was my fault. Will just buy a enclosed trailer to avoid this.

Anthony Majors 
Rating:
5.0

Customer did not leave a comment.

William Hadden 
Rating:
3.0

Thanks to Silva Skidmore from customer service for making things right.

Celeste Glacken 
Rating:
3.0

Customer did not leave a comment.

Armando Marin 
Rating:
3.0

Customer did not leave a comment.

Jean King 
Rating:
2.0

When I returned the truck, I never got a confirmation back about it being returned or a receipt. Also, the owner of the company never responded to me.

Amber Moore 
Rating:
5.0

Customer did not leave a comment.

Trent Heston 
Rating:
5.0

Customer did not leave a comment.

Penny Rogers 
Rating:
3.0

Customer did not leave a comment.

Amiee Ray 
Rating:
1.0

Worst place I've ever seen garbage and junk cars everywhere ! He runs the place out of a nasty truck parked in a jammed driveway.. Then made me drive it to another lot after check in down the road. It sucked !

Stephen Otten 
Rating:
5.0

Customer did not leave a comment.

crystal logwood 
Rating:
5.0

vary complementary and helpful.

David Paratto 
Rating:
5.0

Customer did not leave a comment.

Donnie McCullough 
Rating:
5.0

Customer did not leave a comment.

Phillip Luther 
Rating:
5.0

Customer did not leave a comment.

nancy blaney 
Rating:
2.0

Go to a different location

Dale beal 
Rating:
4.0

Nothing. Easy pickup and return. All went well.

RONALD FLECKINGER 
Rating:
3.0

Customer did not leave a comment.

Cayla Dean 
Rating:
3.0

Drop off location is down the road from the actual place. When you call the number at the towing place a guy tells you to go down the road to a drop off location. Kind of sketchy but it works….

Corey King 
Rating:
3.0

Customer did not leave a comment.

Daysha Kelso 
Rating:
3.0

Dropped off the vehicle after hours in a very dark parking lot. The instructions for drop off were very clear, but the lot didn’t seem safe.

Geoffrey deBeauclair 
Rating:
5.0

Customer did not leave a comment.

Thomas Scott 
Rating:
5.0

Easy drop off! Thank you

Matthew Gurecki 
Rating:
1.0

Charged a cleaning fee when I left it clean. I even sent a picture of a clean truck. So how was I charged 200.00 for cleaning fee.

Susan Shaw 
Rating:
5.0

Everything was just great even when I called to see about renting a truck to get the link resent to confirm the truck was ready Everything was great and the people who helped was very helpful and fast at their job thanks for the big help

Shane Ross 
Rating:
5.0

Customer did not leave a comment.

kelly scott 
Rating:
5.0

Customer did not leave a comment.

Beau James 
Rating:
4.0

Customer did not leave a comment.

bruce munger 
Rating:
5.0

Excellent experience, great communication, Will use again if needed

Jonathan Singleton 
Rating:
5.0

Customer service for great the guy I work with it was great the truck was dirty in the back but overall I was happy very happy with all with the experience of renting from U-Haul thank you very much

James Beets 
Rating:
5.0

Chris,was very efficient in doing everything in the electronic paper work so I could rent the truck. His instructions were very clear for me to return the truck. It was simple and easy. I will use his location again, when I need to rent again. Thank you Mrs. Brenda Loyd Gower.

Brenda Gower 
Rating:
4.0

Customer did not leave a comment.

Brad Harkness 
Rating:
3.0

Customer did not leave a comment.

Bob Fitzgerald 
Rating:
2.0

Customer did not leave a comment.

Marybeth Jones 
Rating:
2.0

The cable for the lights was too short on the trailer. it would have required an extension cable to hook to the truck. No one is onsite at time of hookup to verify trailer condition. The trailer location is down the street from the rental office. Requested an appliance dolly. Rental location does not have one. It was suggested I go somewhere else to retrieve a dolly. I gave this below average simply because of the missing extension for trailer lights and not having the rental dolly at the time of pickup. The staff were very nice. Drop off was easy at same location I picked up the trailer.

Jimmy Asbell 
Rating:
5.0

Customer did not leave a comment.

James Parten 
Rating:
5.0

Customer did not leave a comment.

Brian Anderson 
Rating:
5.0

No need for improvement based on my experience. Customer service was excellent and the truck was clean and well maintained.

Michael Tyndall 
Rating:
3.0

Customer did not leave a comment.

Jose Vazquez 
Rating:
5.0

Owner was super friendly and helpful. No hassles and quickly handled business.

kahn Anthony 
Rating:
5.0

I recommend this place service was top notch

jose uribe 
Rating:
5.0

Customer did not leave a comment.

Phil Reber 
Rating:
5.0

The A-Tow drop off site has recently changed to make drop off easier, so those that hesitated because it used to be behind Big Lots, please give this dealer another shot. His responsiveness was immediate and even dropped a “Pin” to the exact new location via text message. It doesn’t get any easier than that to navigate to the new lot….which, by the way, is extremely easy to drop off your rental. My new favorite U-Haul dealer in the Knoxville/Oak Ridge area! Bob Campbell - Freeport Florida/Oak Ridge Tennessee

ROBERT CAMPBELL 
Rating:
5.0

Chris was extremely detailed & helpful, hope I got his name right!

Michael Doninger 
Rating:
5.0

Excellent service.

Gregory Reynolds 
Rating:
5.0

Drop off was just after hours and not directly at the address but they answered the phone and explained where to drop just 1/8 of a mile away.

ROGER OLSEN 
Rating:
5.0

Customer did not leave a comment.

Maria Lanza 
Rating:
4.0

Nothing really! The agent was amazing and he did everything and made it so easy!!!

Ahmed Sakbam 
Rating:
5.0

Chris is communicative and accommodating. It’s a pleasure doing business with Chris.

Mynor Ramos 
Rating:
5.0

Customer did not leave a comment.

Brenna Russell 
Rating:
5.0

Customer did not leave a comment.

Robert Sitterson 
Rating:
5.0

Nothing needs to improve. The two men who helped me were very knowledgeable, nice and professional. Because of their expertise, as well as the clean, well maintained truck, my entire rental experience was excellent.

Mike Tyndall 
Rating:
5.0

Excellent customer experience! Friendly, quick and efficient service! Thank you!

Dan Keller 
Rating:
5.0

Customer did not leave a comment.

MIKE WEAVER Distributing 
Rating:
3.0

The location had been changed in the past few days and we had to call the local rep in order to find where to leave the trailer and it was in an open field full of other trailers and trucks

Brad Carter 
Rating:
2.0

Customer did not leave a comment.

Kevisha Steen 
Rating:
4.0

Customer did not leave a comment.

Gloria Thompson 
Rating:
5.0

Customer did not leave a comment.

Tammy Cox 
Rating:
5.0

It was a smooth checkout and check-in. I would use this location again.

Sandra Harscher 
Rating:
5.0

It was a great experience overall and greatly appreciate the professionalism and courteous service!

Dan Keller 
Rating:
2.0

Customer did not leave a comment.

BLAIR FORD 
No reviews have been submitted for this location.

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