Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)

824 reviews

570 N Greensferry Rd   Post Falls, ID 83854
(Corner of Greensferry & Schneidmiller adjacent to HWY 90)

(208) 457-9016

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 457-9016

570 N Greensferry Rd
Post Falls, ID 83854
(Corner of Greensferry & Schneidmiller adjacent to HWY 90)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shirley Wagner 
Rating:
3.0

Equipment was clean, but the front end was very loose. Could use some work.

David Kosanke 
Rating:
3.0

Personally was extremely helpful.

Mary Weaver 
Rating:
5.0

Everything was great truck ran great and wound up only needing it for 2 days vs 3 I love that I could pick up and return online

Brittany Laverdure 
Rating:
5.0

Customer did not leave a comment.

Greg Sprigg 
Rating:
5.0

Customer did not leave a comment.

TERRANCE MCNABB 
Rating:
4.0

Customer did not leave a comment.

Patricia Horvath 
Rating:
4.0

Headlights were pointer at the ground making it very hard to drive at night, there was a broken wiper blade on the passenger side. The padlock for the back door needed to lubricated to even get the key in it, there was an annoying rattle in the drivers door. and the bag od blankets attached to the right rear of the cargo caompartment was in the way of loading my cargo. This was VERY ANNOYING AND INCONVENIENT. i DECLINED EXTRA BLANKETS twice AND STILL THEY WERE INT HE TRUCK in the way of my cargo needs.

Kevin Krieg 
Rating:
5.0

Excellent service from Lance. I highly recommend this business to anyone who may have any need in moving, tool rental and any other services provided by a to z rental. Wonderful job fellas. The other gentleman helped as well, didn't catch his name. But very helpful and made sure I was taken care of. Outstanding overall experience.

Corey Macshane 
Rating:
5.0

Customer did not leave a comment.

Willy nevarez 
Rating:
5.0

Customer did not leave a comment.

Dale Ball 
Rating:
5.0

Uhaul needs to provide a drop off location

Amanda Hill 
Rating:
5.0

Customer did not leave a comment.

Dennis Kenney 
Rating:
5.0

Nothing! Amazing experience 😄

Jacob Tenney 
Rating:
4.0

Overall they were good. Went to the initial location and told to leave with the truck because they didn’t have room. It would have been nice to receive a notification before driving a half hour to drop it off and be rerouted twenty minutes away.

Jill Holmberg 
Rating:
5.0

Very helpful

John Woodhouse 
Rating:
5.0

Quick and easy. Friendly staff.

Jonathan Sofer 
Rating:
4.0

Offer a discount on the cost of the rental if I have to go out of town to get it. The Klamath Falls location on Washburn is huge and I should be able to get equipment there.

Steve Neet 
Rating:
4.0

Customer did not leave a comment.

William Gleed 
Rating:
5.0

Customer did not leave a comment.

Kevin Robinette 
Rating:
1.0

He was rude & hostile. When I challenged the gas level he called me a man hater & said this is the Uhaul way of life.

AnnaMarie Thebo 
Rating:
5.0

o

SHAWN ALDRICH 
Rating:
5.0

Customer did not leave a comment.

Eric Reyes 
Rating:
3.0

Customer did not leave a comment.

Cory Prather 
Rating:
3.0

Customer did not leave a comment.

Cory Prather 
Rating:
4.0

Customer did not leave a comment.

Steve Neet 
Rating:
2.0

Customer did not leave a comment.

Charlene Christman 
Rating:
4.0

Only thing that could be improved was if it were a non-smoking building. Staff was great, the place just smelled like an ashtray.

Mike Schuetz 
Rating:
5.0

Nothing. Everything was great! Super nice people at A to Z in Post Falls. They were very helpful and made it fast and easy.

Timothy Ray 
Rating:
4.0

Great customer service

Robert Fitch 
Rating:
5.0

Customer did not leave a comment.

Bryan Lloyd 
Rating:
5.0

Efficent.

Craig Baumann 
Rating:
5.0

Customer did not leave a comment.

Jaydon Kerr 
Rating:
5.0

Quick and professional. Thank You

Michael McLaren 
Rating:
3.0

A little tricky to get to the first time, but otherwise convenient. Guys are all friendly. Parking lot could use a few holes filled.

Katie Gale 
Rating:
4.0

Customer did not leave a comment.

Christa Ryder 
Rating:
5.0

Dealership was great.

Alan Sparks 
Rating:
5.0

Customer did not leave a comment.

Maddi Petrosky 
Rating:
2.0

App difficult to use, so we got checked in "late" and had to pay for another day. Location didn't have any staff on a Saturday. Had to park the truck on the side of the building blocking a garage door because there was nowhere else to put it. Hopefully we won't be charged a fee for that too.

Felicia Andrade 
Rating:
5.0

Customer did not leave a comment.

Gale Eugene Hayes 
Rating:
4.0

Location difficult to find…there is an access road next to the bridge that you need to take…Google maps doesn’t pick that up. I could see it from I90, I just couldn’t get to it.

Robert Roach 
Rating:
2.0

Customer did not leave a comment.

Angela and Jerry Bennett 
Rating:
5.0

Everything went perfectly at this location. I just can't think of anything else to improve on. Thanks!

William Mack 
Rating:
5.0

Customer did not leave a comment.

Benson Kelterborn 
Rating:
4.0

Customer did not leave a comment.

Shelby Trautvetter 
Rating:
3.0

I had an extremely frustrating experience trying to get the 26" truck. The wrong truck was given to be over the U-Haul app. and never got that resolved over the on-line chat. Finally the owner of the dealer arrived to open up for the day. He was quite pleasant and tried to help me. On his system he said that the truck that they had prepared has already been dispatched. It was still sitting in their parking area. After we got that straightened out, I got in and drover 200 feet and saw that the "check engine" light was on. I texted "roadside assistance" which eventually said that if it started running badly they would send a technician. That did not boost my confidence and the first 100 miles of the trip were very apprehensive. This was not a good experience.

Jon Thorpe 
Rating:
3.0

Customer did not leave a comment.

JEFF AMSTUTZ 
Rating:
5.0

Employees greeted me as I drove up, friendly employees

Adam Hahn 
Rating:
5.0

Had a very hard time checking in via the app. Called for help, got transferred to someone else. They completed the check-in. Moved the car dolly to the side of the building and took pictures.

Frederick Blaud 
Rating:
3.0

I dropped off after hours, so my comments aren't *really* applicable.

Catherine Wrucke 
Rating:
5.0

Equipment was ready. The person knew what they were doing. I was in and out in about 15 minutes (partially thanks to online check-in). Can't ask for much more than that!

Nathan Wehrman 
Rating:
4.0

Customer did not leave a comment.

Kari Torres 
Rating:
3.0

Customer did not leave a comment.

SHAWN ALDRICH 
Rating:
4.0

Customer did not leave a comment.

James Eckard 
Rating:
4.0

Customer did not leave a comment.

armand gagne 
Rating:
5.0

Customer did not leave a comment.

Robert Roach 
Rating:
3.0

I rented a 6 x 12 trailer and drove to Boise only to find out the trailer didn't have a 6 ft opening so the load didn't fit in the trailer.

Tyler Simmonds 
Rating:
5.0

Customer did not leave a comment.

Esther Nelson 
Rating:
5.0

Customer did not leave a comment.

Ashlee Harris 
Rating:
4.0

Customer did not leave a comment.

Neil Carey 
Rating:
5.0

Nothing to improve customer service , just notice that when going into reverse it would sick or not shift right away and thump into gear

Matt Lauteren 
Rating:
5.0

I appreciate the fast prompt service & would recommend to my friends. I also had a dolly that needed air & they have no idea how much we appreciated that! Thank you kindy :-)

Janette Karas 
Rating:
4.0

Customer did not leave a comment.

Kegan Drake 
Rating:
5.0

Customer did not leave a comment.

Albert Colebank 
Rating:
5.0

Customer did not leave a comment.

Blake Pickering 
Rating:
5.0

Customer did not leave a comment.

Bobby Hunter 
Rating:
5.0

Customer did not leave a comment.

Rafael Hernandez 
Rating:
5.0

Great customer service thumbs up a to z rentals

GRAYDEN ATWORTH 
Rating:
2.0

Customer did not leave a comment.

Bob Hickman 
Rating:
4.0

Pick up location lot is not paved so Inside of truck was dusty, driver side floor dirty from mud stuck to floor surface. Rental agent did not give any overview on the operation of vehicle. There is no point of trying to save time using the U-Haul web site when you require info to be entered @ Reservation, pick up and drop off. Staff was excellent!

Joseph Prado 
Rating:
4.0

Customer did not leave a comment.

Mary Schuler 
Rating:
5.0

The employees were professional, swift, courteous, and concise!!!

RAYMOND MOORHEAD 
Rating:
5.0

Customer did not leave a comment.

Jeffery Smith 
Rating:
3.0

We did not have a good experience with the trailer itself. One tire was flat and bald. We didn’t notice until we were ready to leave. It delayed our trip by over an hour. Customer service and the mobile tire company were good, but we were not happy to receive poor equipment and felt lucky we discovered it before something happened on the road.

Timothy Brown 
Rating:
5.0

Customer did not leave a comment.

Chad Siroky 
Rating:
4.0

Customer did not leave a comment.

Warren Moos 
Rating:
4.0

Customer did not leave a comment.

Michael Tunno 
Rating:
4.0

Customer did not leave a comment.

Michael Tunno 
Rating:
4.0

The trailer had a broken hinge and ball tires when I pick it up. I chose U-Haul because normally their stuff is not worn out and works fine. I was concerned I would make it to Seattle 400 mile drive with a trailer in that condition. Unfortunately, there were no other trailers available. Disappointing.

Mark Mitchell 
Rating:
5.0

Excellent customer service quick and easy

Brian Strom 
Rating:
5.0

The location was great! People were friendly and the truck was ready when I arrived. Return of the truck went well and there were no issues. Would definitely use this location again with any rental needs in the future.

Andrea Wood 
Rating:
5.0

Customer did not leave a comment.

Robert Neuman 
Rating:
5.0

Everything was great. Google maps should update as the road leading to the location has a name very close to the name of the road the drop off location was at and it got to be a little confusing. NOT the the fault of the UHaul drop off point. They were tremendous.

Paul Graham 
Rating:
5.0

Customer did not leave a comment.

karen shaver 
Rating:
5.0

Customer did not leave a comment.

Sim Roberts 
Rating:
4.0

The guys at the drop off told me that the problem with logistics is because the menu Hall doesn’t open early enough to meet the needs of the West Coast franchises. Would be nice if there was somebody able to handle the morning calls and arrange for trucks to be in certain places

ALLEN DICKEY 
Rating:
5.0

Very friendly staff

Wendi Callea 
Rating:
5.0

Pickup was quick and easy. Person checking me in was professional and helpful. The guy that hooked up the trailer was also professional and helpful. Thank you for the great attitude from both helpers.

Joe Bjerke 
Rating:
5.0

Customer did not leave a comment.

Robi Gallagher 
Rating:
5.0

Nothing the help did a great job.

Roger Wirtanen 
Rating:
5.0

Customer did not leave a comment.

Joshua Randall 
Rating:
5.0

Everything was great. Had low tore pressure but put sorry in it and was fine all weekend

dave son 
Rating:
5.0

Great staff - Helpful and friendly - My truck was warming up when I got there. Great service

Vicki Hornfelt 
Rating:
4.0

Customer did not leave a comment.

connor thompson 
Rating:
2.0

I was given a truck with 15/16 of a gas tank. I drove 50 miles, so I decided to fill the truck all the way. I took it to the pump, and let it fill until the pump shut off. I then drove it half a mile back to the rental shop. Whether the gauge was off because it was slow, or the truck wasn't level, the gauge didn't work and so I was charged for it. Wasn't pleased that I was charged more, even though I tried to go above and beyond as a renter.

Aaron Reed 
Rating:
5.0

Great customer service, friendly, knowledgeable people. Would go back again.

Tammi Ahrens 
Rating:
3.0

First I was switched to a larger truck because of a scheduling error from U-Haul. When the rep reached out to me because of the error I agreed to take a larger truck than the 15 foot truck I reserved. I believe the agents at the location misread the fuel gage. My total of 20 miles on flat ground, no hills/mountains/hwy in a 20 foot truck took 5 gallons of gas according to the U-Haul check-in/return reps, which equates to 4 mpg. All I had in my load was some carpet I ripped out of my basement which weighed 300 lbs at the most. This resulted in a $17.32 (3 gallons) additional fuel charge from U-haul after I already put 2 gallons in for my 20 mile trip. You can improve your service by being more accurate at reading your fuel gages upon pickup and check-in. I have used U-Haul many times in the past but this expirence was absolutely ridiculous from the reservation to check-in/return......cradle to grave. I sincerly hope for a better expirence if I choose to use U-Haul again in the future.

David Palmer 
Rating:
5.0

Customer did not leave a comment.

Allan Hausen 
Rating:
5.0

Customer did not leave a comment.

Allan Hausen 
Rating:
1.0

You guys gave away my rental without even calling me or checking with me. Also, the people at the rental place were extremely condescending.

Daniel Reyes 
No reviews have been submitted for this location.

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