Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)

370 reviews

6792 N Government Wy   Dalton Gardens, ID 83815
(Government and Canfield)

(208) 772-6238

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 772-6238

6792 N Government Wy
Dalton Gardens, ID 83815
(Government and Canfield)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kurt Thornburg 
Rating:
4.0

Staff tried to charge for additional milage, but after explaining what I was promised, they fixed the issue.

DAKOTA RICHARDSON 
Rating:
4.0

It was a good drop off place for Christmas Day. Right off the hwy.

Mike Crane 
Rating:
3.0

Customer did not leave a comment.

Jennie Johnson 
Rating:
3.0

Customer did not leave a comment.

Michael Larsen 
Rating:
4.0

Customer did not leave a comment.

Dennis Reese 
Rating:
5.0

Took care of me right away and we were off.

Stephan Garrett 
Rating:
5.0

Customer did not leave a comment.

Steven Olsen 
Rating:
3.0

Customer did not leave a comment.

Timothy Tompt 
Rating:
5.0

Thanks

Dave Bonasera 
Rating:
5.0

Customer did not leave a comment.

William Keeley 
Rating:
3.0

When I told them about the trailer problems, they wanted me to hook back up to it and take it back to the rental pickup because they didn't have a repair shop and indicated problem equipment had been sent there for Drop Off before. I refused and they said they understood.

Jim West 
Rating:
5.0

Customer did not leave a comment.

Brandon Blackmore 
Rating:
5.0

Customer did not leave a comment.

John Tindall 
Rating:
4.0

Customer did not leave a comment.

Ross Hobday 
Rating:
5.0

Customer did not leave a comment.

Scott Hoskins 
Rating:
5.0

Team at A to Z was exceptionally helpful and kind. I highly recommend them.

Todd Crouse 
Rating:
4.0

A tounge Jack on the trailer would have been nice.

STEVE JOHNSON 
Rating:
3.0

Well my pick up and drop off location was changed without my knowledge and delayed my move by 5 hours and added on 10 more miles to my trip so I lost half a day moving that added another day to rent the truck and loss of movers as I only had them for one day

Ben Fenley 
Rating:
5.0

Nothing, easiest pickup ever and drop off.

Joshua Spaulding 
Rating:
4.0

Customer did not leave a comment.

MICHAEL PRICE 
Rating:
4.0

All went well

Linda Adams 
Rating:
5.0

Customer did not leave a comment.

Austin Voigt 
Rating:
4.0

Customer did not leave a comment.

Tracey Pimentel 
Rating:
5.0

Customer did not leave a comment.

Jim Lepin 
Rating:
5.0

Customer did not leave a comment.

Sean Clancy 
Rating:
4.0

Customer did not leave a comment.

Kathleen Shriner 
Rating:
5.0

Clerk was very efficient in explaining requirements and additional tips helpful while renting the u-haul.

Kathleen Shriner 
Rating:
2.0

Customer did not leave a comment.

Esther Poole 
Rating:
5.0

Thank you, quick & easy rental experience.

Tyson Kaestner 
Rating:
3.0

No suggestions at this time. Location was conveniently located and staff were both helpful and friendly.

Rexford Spofford 
Rating:
5.0

Opens early and good service.

Randall Moss 
Rating:
5.0

Customer did not leave a comment.

Joyce Nida 
Rating:
4.0

Customer did not leave a comment.

tim straw 
Rating:
5.0

Make the computer faster

CHAD SMITH 
Rating:
5.0

I have a question. Why was I charged a Safe Trip fee?

justin pintabona 
Rating:
5.0

Customer did not leave a comment.

HOFFMAN GERALD 
Rating:
4.0

Customer did not leave a comment.

Mark Sacchetti 
Rating:
5.0

Customer did not leave a comment.

BRETT JONES 
Rating:
5.0

Customer did not leave a comment.

JOHN ENGLE 
Rating:
5.0

Customer did not leave a comment.

MESHELLE BROWN 
Rating:
1.0

The U-Hauls rear lights were out and license plates expired. I got pulled over on my drive, luckily the officer was understanding, but it made me incredibly late. Not to mention at the location the man helping me took an hour to hand me a pamphlet and take a picture of the setup, when I clearly mentioned I was in a hurry. Overall poor experience.

Hyrum Eacho 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS RANSDELL 
Rating:
5.0

Customer did not leave a comment.

Gary Lectka 
Rating:
3.0

Customer did not leave a comment.

Alyssa Sherwood 
Rating:
5.0

The main facility in Coeur d'Alene didn't have our truck that we reserved or any other vehicle that we could haul a freezer in locally, and they knew what we were needing the rental for. It was a bad experience with them. I called A-Z Rental (not knowing they were affiliated with U-haul) and spoke with Cameron who got us lined up with a trailer and ramp, as well as a dolly. The main facility didn't even mention A-Z when they couldn't meet my "guaranteed" reservation. Shame on them! A-Z was awesome!

Laurie Jaeger 
Rating:
3.0

When we picked up the truck they asked that the gas be at 1/4 tank when returned but was half way between empty and 1/4 when we got it. Little unprofessional. Truck it's self was amazing! Always like u-haul just not this pick up.

Jason Bricker 
Rating:
5.0

Was friendly and efficient!

ADAM BIGARD 
Rating:
5.0

A-Z was good, in fact they were the only haul location to answer the phone. My issue is with uhaul, I reserved a location close to me and they wanted me to drive 2 hours to pickup the equipment when the trailer at this location was available. I’ll be avoiding uhaul for the foreseeable future.

Joseph Voda 
Rating:
5.0

The people helping me get checked out were very friendly and fast.

PATRICK RODGERS 
Rating:
5.0

All good

Debra Acosta 
Rating:
5.0

Customer did not leave a comment.

MATTHEW MILLER 
Rating:
1.0

Truck was dirty, poor condition, food was in the cab, I found an Xbox controller, and it was just all bad. On top of the fact that I'm being charged for things that were not my fault. This has been the worst experience I have ever had with uhaul.

Michael-Ian Hoehn 
Rating:
5.0

Customer did not leave a comment.

WESLEY STANFORD 
Rating:
3.0

First you changed my drop off location, 2 times. WTF. Then when I checked the car trailer back in your computer said I was a day late. My reservation was for an additional day an I was a day early. I did not get money back for the day early either. Poor parking lot space as well.

SEAN PRATT 
Rating:
5.0

A to Z Rentals is much faster and more convenient than the local U-Haul center.

BRETT JONES 
Rating:
4.0

Customer did not leave a comment.

Mario Kinney 
Rating:
5.0

Your online checkout process is terrible. It would never load my photo of mileage and gas so I couldn't checkout.

JOHN ONEIL 
Rating:
3.0

The A-Z manager was able to help me out, even though Uhaul tried to change pricing on me. I reserved a trailer for $680 for an 8 day, cross country move. When I went to pick it up, I was told it would be over $1000. I spent a half hour on the phone and the Uhaul rep was unable to remedy the problem. She told me to have the manager at the rental facility call in, and after several attempts, he and the second Uhaul rep were able to give me the quoted price, which, by the way, I had a contract for. This wasn't just an estimate. Apparently this is a common issue as I overheard another customer having the same issue. Having my rental reworked for create a bit of hassle on the other end as my drop off location was changed, but my storage unit had not changed locations. I had to go to one Uhaul to unload the trailer, then go back to the other to return the trailer. (You get charged extra if you take it to a different location than what was selected.)

ERIC SCHENKENBERGER 
Rating:
5.0

U CANNOT drop off your U-Haul at any U-Haul dealer. My pick up dealer didn’t know there was a dealer close to me but said I could drop it off at any dealer. But U-Haul Corp made me drop it 30 miles at my contract drop off location.

Walter Lucas 
Rating:
5.0

Customer did not leave a comment.

Chad Smith 
Rating:
3.0

Unfriendly counter employee. No greeting, no smiles. Didn't seem to care. I wasn't important to them.

MARK LODGE 
Rating:
4.0

The only issue we had. Is that I called to see if I could keep it longer. They told me sure that’s no problem. I asked how much more it would cost? They said it’d be the same as what we quoted you. Found out it cost me another $118.

Gary Allan 
Rating:
5.0

Not a darn thing

Lanna Frantz 
Rating:
5.0

Worked well!

MICHAEL VESELIK 
Rating:
5.0

Customer did not leave a comment.

David Young 
Rating:
5.0

Customer did not leave a comment.

TERESA IRWIN 
Rating:
4.0

Customer did not leave a comment.

John ONeil 
Rating:
5.0

Customer did not leave a comment.

Peter VanGutman 
Rating:
5.0

They were great!

Richard Yeend 
Rating:
4.0

Customer did not leave a comment.

Dani Ross 
Rating:
5.0

Customer did not leave a comment.

Victor Bernstein 
Rating:
1.0

The trailer was dirty on the inside and not all the lights worked. I was told they are not able to fix it. If I did not need the trailer so bad I would have not taken the trailer at all and found a different trailer

Toby Remior 
Rating:
5.0

Happy to have A to Z rent Uhauls: Great business and they have the best service

Christopher Vincent 
Rating:
3.0

Customer did not leave a comment.

MERRILL RIDGEWAY 
Rating:
5.0

Customer did not leave a comment.

Gerald Hoffman 
Rating:
5.0

Customer did not leave a comment.

William Morgan 
Rating:
5.0

Great Crew super location, wonderful service

DAVE BLISS 
Rating:
5.0

Customer did not leave a comment.

Edward Maxwell 
Rating:
5.0

Customer did not leave a comment.

Kevin Nelson 
Rating:
5.0

They were quick, easy, and understood my needs...

Michael Johnson 
Rating:
5.0

It was easy and convenient

Kimberli Peterson 
Rating:
4.0

Customer did not leave a comment.

James Mazzone 
Rating:
5.0

Customer did not leave a comment.

Zed Skinner 
Rating:
4.0

Customer did not leave a comment.

Douglas Thomas 
Rating:
5.0

excellent customer service and preparation on their part. They called ahead and made sure everything was ready for us. Love this place!

Kathleen Hover 
Rating:
5.0

Customer did not leave a comment.

Shynne Price 
Rating:
5.0

Customer did not leave a comment.

Timothy Rock 
Rating:
5.0

Very nice to deal with helpful and very fast service.

Rodger Motz 
Rating:
5.0

Customer did not leave a comment.

Richard Burleson 
Rating:
5.0

Customer did not leave a comment.

Wayne Pfeifer 
Rating:
5.0

Customer did not leave a comment.

Shannon Carroll 
Rating:
5.0

Customer did not leave a comment.

John Bargman 
Rating:
3.0

It took a long time to get the equipment as they kept taking phone calls while I was standing there. It was very difficult to open the ramp. The pin or it's sleeve on the left side was either bent or unaligned making it very difficult to remove or reinsert the pin.

Susan Bockelman 
Rating:
3.0

I rented a pick up truck told them I would need it for approximately 5 days took it back in 5 days, after I checked out the CSR that was not the person that checked me in said that there was a 7 day 700 mile rental that I was never told about, had I been told that would have been more beneficial to me, This transaction is not going to stop me from renting from u haul, Respectfully DJM

Dennis Murillo 
Rating:
5.0

The staff at A to Z rental was great they are always helpful and very friendly take all my rental business to them

WIlliam Nelson 
Rating:
5.0

staff was very helpful and knowledgeable.

Gerald Hahn 
Rating:
5.0

great trailer great price great service

Kevin Klingsheim 
Rating:
5.0

Great customer service was asked by 2 people if the truck was okay and everything went well. The building looks a little sketchy from the outside but I would use them again for sure

rheanna freese 
Rating:
5.0

Amazing location. Always seem to have some kind of issue with other stores and your was smooth. No issues. Thank you for making my move less stressful.

Paul Turner 
No reviews have been submitted for this location.

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