The lady at the Crestwood location is always helpful.
STEPHEN CURRAN
Customer Reviews for A To Z Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work!
DEBRA WEBSTERThis was my first trailer with a ramp door. This should be an option for all rentals . I loved the ramp door
Ren RoyFirst time using the U-haul app for pickup and return was a bit cumbersome. However, I'm confident it will get easier with repetition.
Eugene DuclosEasy. Helpful. Friendly. Positive.
Michael KellyI was in and out in 10 minutes. The staff were helpful and efficient.
Craig HerronThe lady at the desk who helped me was very kind and answered all my questions.
MATTHEW SAWTELLEAlways had great experiences with this pick up location.
Joseph DykeEverything was great!!!!!
Gayle WoelfelThe vehicle was very dirty, inside and out.
Thomas MitchellThey insist you park your car a far distance from the lot and walk to get and return your truck. They don’t even own the lot they tell you to park in.
Deborah RichardsonThe staff were top notch. Friendliest group and so helpful! Will be returning if we ever need another rental.
Mark Hoffmanno issues and helpful people
eric husmanNew van. Best rental truck I’ve ever used.
Brian EdisonThe service was impeccable. I can't think of anything that would improve my experience.
Gail KrillYour after hours check-in takes too long
Edward FuchsThe area of the parking lot where we picked up/dropped off the truck wasn't well lit. I had to take pictures of the truck to show it was in the same condition as when I picked it up, and the dimness of the lot made that difficult.
Kenneth GustavisonJust dropped off after hours.
Amber LutesI had two minor problems with the vehicle. At 2 different gas stations the pump kept shutting off before the tank was full so it took a little effort to keep engaging the lock. Also during unpacking at our destination we could see there was a small leak as one of the boxes was wet and several of the blankets were wet. We did have a lot of heavy rain on the second day of our journey.
Rich HorvathThe employee who handled the booking was very friendly and accommodating.
Jennifer CokeEfficient and grea rental experience. Very accessible hours of operations.
John MahoneyGood!
Caiqin BAIthey have a tiny lot so returning equipment can be an issue. other than that they were perfectly helpful
John Rodenhaus jrAssociate was polite and helpful.
Pamela KozenyWhen picking up the trailer, they found the trailer wiring had been cut and they made the repair on the spot. It took a little while, but the fix held for my entire trip...very happy they quickly made the fix and got me on the way rather than trying to source a new trailer. Well done
mark nessleinNothing, best location in St. Louis!
Neil SandersWas very happy. It was quick and easy and affordable.
Amber FountainNo improvements needed. The only place I rent uhauls from.
Matthew McCartyThe U-Haul representative was professional, courteous and extremely knowledgeable. She was there for me from start to finish. I will recommend this dealership to family and friends. Great experience.
Joyce LynneThe man who assisted me was rude and condescending. I use this location often and have never had any issues.
Madeleine FluckeGood service.
Cedo NedicAlways on point, St Louis!
Muhammad RahmanUHaul corporate- STOP requesting people create a UHaul account. It’s unnecessary, intrusive, and I was able to complete my truck return without it.
Sarah TuhyThe app for pickup was slow to deal with. It took more time to drop off and pick up the truck than anything else.
Christopher HugginsA to Z Auto Center was fantastic. UHaul’s reservation system is atrocious. For the second time in six months, I reserved a truck online at specific locations. And for the second time I was contacted the day before pickup and told I needed to pick up my truck at a different location. Both times the locations opened much later than the originally reserved location, and both times the revised pick up location was farther away. The online check in process was abysmal as well. I was required to take pictures of my license a second time even though I had already uploaded pictures of my license weeks prior for early check in. The customer service at the actual pickup and drop off locations was top notch, but those are independently run service centers. They were not UHaul centers.
Kurt SoellI have rented trucks from A to Z multiple times and always have had a pleasant experience.
Mark GreenbergThe process and staff were great to work with.
SIMON PATAKYStaff went above and beyond to help. I have a VW which required a specific adapter from my dealership to tow anything. They helped me install it expeditiously, held my reservation and were all super polite and understanding. Prices were also perfect. 10 stars to the crew in Crestwood!
Stephen WaackAlways a pleasure at A To Z. My only issue was there was an unmarked scratch on the truck. I tried to upload it to the website but after five minutes it was still trying to load. Don't know if it ever made it up or not.
Darla CookUnlike other uhaul lication in the area, these folks welcome you.
MARK PASZKIEWICZEasy pick up and drop off and friendly staff! I've used this location multiple times and have been beyond satisfied every time.
Travis GigerThe staff was great!
JOHN POSTELUnhitching on Sunday after closing can be hard on your back if not careful.
PETER RENDALower prices
Sally EngleEverything worked out well.
Erick JensenI was accused of damages to the van which I did not make I should not have to pay for something I didn't do when I returned the van everything was as is when I picked it up the next day I got my receipt and I was charged 150 for damages I called and talk to the store they said they weren't able to close the doors and it looked like I backed into something which I did not and the doors closed fine when I dropped it off there was no damage at all so I will not be renting from this location again
Ashley BodlePickup truck was nice and new. But There was dog hair in passenger seat. I rated as excellent due to availability of trucks and ease of service.
William S HooverToni was helpful and courteous. Pick up and Drop off was quick and easy
Joycelyn Dyson-Brown